guides.18f.gov Open in urlscan Pro
2600:9000:2250:800:15:2f95:e1c0:93a1  Public Scan

Form analysis
2 forms found in the DOM

GET https://search.usa.gov/search

<form id="search_form" class="usa-search usa-search--small" action="https://search.usa.gov/search" accept-charset="UTF-8" method="get">
  <input name="utf8" type="hidden" value="✓">
  <input name="affiliate" type="hidden" value="18f-guides">
  <div role="search">
    <label class="usa-sr-only" for="extended-search-field-small">Search small</label>
    <input class="usa-input usagov-search-autocomplete" id="extended-search-field-small" type="search" name="query" autocomplete="off">
    <button class="usa-button" type="submit">
      <img src="/img/ZVwKBtv5eC-24.svg" class="usa-search__submit-icon" alt="Search" loading="lazy" decoding="async">
    </button>
  </div>
</form>

POST https://touchpoints.app.cloud.gov/touchpoints/7d891616/submissions.json

<form action="https://touchpoints.app.cloud.gov/touchpoints/7d891616/submissions.json" class="usa-form usa-form--large margin-bottom-2" method="POST">
  <div class="touchpoints-form-body">
    <div class="section fba-visible">
      <div class="questions">
        <div class="question white-bg" id="question_49661">
          <fieldset class="usa-fieldset radios margin-top-3">
            <legend class="usa-legend" id="question-label-49661"> Did you find this page useful? </legend>
            <div class="question-options">
              <div class="radio-button usa-radio question-option" data-id="63778">
                <input type="radio" name="question_49661_answer_01" id="question_option_63778" value="Yes" class="usa-radio__input usa-radio__input--tile">
                <label class="usa-radio__label" for="question_option_63778">Yes</label>
              </div>
              <div class="radio-button usa-radio question-option" data-id="63779">
                <input type="radio" name="question_49661_answer_01" id="question_option_63779" value="Somewhat" class="usa-radio__input usa-radio__input--tile">
                <label class="usa-radio__label" for="question_option_63779">Somewhat</label>
              </div>
              <div class="radio-button usa-radio question-option" data-id="63780">
                <input type="radio" name="question_49661_answer_01" id="question_option_63780" value="No" class="usa-radio__input usa-radio__input--tile">
                <label class="usa-radio__label" for="question_option_63780">No</label>
              </div>
            </div>
          </fieldset>
        </div>
        <div class="question white-bg" id="question_49663">
          <div role="group">
            <label class="usa-label" for="question_49663_answer_02"> Please share some details about your answer. </label>
            <textarea name="question_49663_answer_02" id="question_49663_answer_02" class="usa-textarea" maxlength="2500"></textarea>
            <span class="counter-msg usa-hint usa-character-count__message" aria-live="polite"> 2500 characters allowed </span>
          </div>
        </div>
      </div>
      <button type="submit" class="usa-button submit_form_button">Submit</button>
    </div>
    <input type="hidden" name="fba_location_code" id="fba_location_code" tabindex="-1" autocomplete="off">
    <input type="text" name="fba_directive" id="fba_directive" class="display-none" title="fba_directive" aria-hidden="true" tabindex="-1" autocomplete="off">
  </div>
</form>

Text Content

Skip to main content

An official website of the United States government

Here’s how you know

Here's how you know

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive
information, make sure you’re on a federal government site.

The site is secure.
The https:// ensures that you are connecting to the official website and that
any information you provide is encrypted and transmitted securely.


User Experience Guide
Menu
 * Overview
 * Our approach
 * Research
 * Design

 * More 18F guides

Search small
 * About this guide
   * What this guide is
   * How to use this guide
   * Reusing this guide
   * References
 * License
 * Resources


ABOUT THIS GUIDE

18F user experience (UX) designers join cross-functional teams to improve
interactions between government agencies and the people they serve. The 18F UX
Guide helps us get this job done. It’s a starting point for UX design at 18F:
doing it, discussing it, and ensuring it’s done to a consistent level of
quality.


WHAT THIS GUIDE IS

Like our content guide, the 18F UX guide is written for our internal designers,
but we hope it’s a useful reference for anyone. Our working assumptions for this
guide include that 18F UX designers are expected to possess, among other things:

 * design research skills
 * the ability to skillfully navigate organizational relationships
 * the ability to deliver artifacts that guide development, like wireframes and
   prototypes

This guide includes information that may be new to the designers we hire (who
may be new to government), and useful starting points for conversations with the
people we work with (who may be new to UX design). For details of specific UX
activities and how to conduct them, see 18F's methods.

18F staff should consult additional guidance:

 * TTS Handbook page on doing research at Technology Transformation Services
 * 18F only, New Hire README
 * 18F only, Project Start Guide
 * Before You Ship guide


HOW TO USE THIS GUIDE

We created this guide for our reference. It’s here for a refresher on ways to
protect research participant privacy, or for quick access to design-related
templates, presentations, etc. You’re also welcome to read it from start to
finish if you like.

This guide is divided into three sections:

 * Our Approach describes essential components that shape our design practice:
   our team values and principles, our definitions of design, and our commitment
   to staying lean. It also describes how we meet partners where they are.
 * Research describes the process by which we systematically frame problems,
   explore options, and evaluate solutions. It includes articles on research
   basics (working definitions) and how we plan, do, and analyze, synthesize,
   and share research.
 * Design describes how we communicate and clarify what we’re building
   throughout the design process. It includes articles on how we build
   prototypes and use design systems.

If you have any suggestions or want to get involved, read our contributing page;
find us on Slack in either #ux, #ux-guide, or #g-research; or create an issue in
GitHub.


REUSING THIS GUIDE IN OTHER ORGANIZATIONS

As a work of the federal government, this project is in the public domain within
the United States. Additionally, we waive copyright and related rights in the
work worldwide through the CC0 1.0 Universal public domain dedication.

This guide is written for internal use and is shared in the spirit of open
source. This guide is a product of what we’ve learned from doing UX research and
design in government over the past few years, in collaboration with GSA’s Office
of General Counsel, Privacy Office, PRA (Paperwork Reduction Act) Desk Officer,
and our agency partners.

Feel free to fork this guide on GitHub and personalize it for your organization;
we trust you’ll change it in whatever ways best suit you. Also, if you have a
suggestion, spot an error, or otherwise want to make constructive contribution
to this guide, head over to our contributing page.


REFERENCES

This guide draws on information from many resources. GSA cannot endorse these
resources, or their respective authors. GSA employees interested in further
reading can access a list of 18F only, references.

Was this page helpful?

This project is maintained by 18F.

Learn more about our Linking Policy.

Have questions or would like to contact us? Email us at 18F@gsa.gov.

18F User Experience Guide

An official website of the GSA’s Technology Transformation Services

 * About GSA
 * Accessibility support
 * FOIA requests
 * No FEAR Act data
 * Office of the Inspector General
 * Performance reports
 * Privacy policy

Looking for U.S. government information and services?
Visit USA.gov




18F GUIDES FEEDBACK


YOUR FEEDBACK HAS BEEN SUBMITTED.

Thank you for taking the time to help us improve 18F Guides! Your response will
be reviewed by our operations team.


ERROR

alert message

Did you find this page useful?
Yes
Somewhat
No
Please share some details about your answer. 2500 characters allowed
Submit

--------------------------------------------------------------------------------

Privacy Act Statement for Design Research

An official form of the United States government. Provided by Touchpoints