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Submitted URL: https://email.norton.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlTQG1r4zdD0zbzdLe1gcKRfpaDr4zbiYr8iXzciCXGS9CgpSzczgzdoR5dvVXtpKX...
Effective URL: https://support.norton.com/sp/en/us/home/current/solutions/kb20080408153709EN?abproduct=home&abversion=1&entsrc=redirect_pu...
Submission: On June 13 via api from CH — Scanned from DE
Effective URL: https://support.norton.com/sp/en/us/home/current/solutions/kb20080408153709EN?abproduct=home&abversion=1&entsrc=redirect_pu...
Submission: On June 13 via api from CH — Scanned from DE
Form analysis
4 forms found in the DOM/sp/en/us/home/current/search-results?abproduct=home&abversion=1&entsrc=redirect_pubweb&om_em_cid=hho_email_US_TRIG_NAM_AR_PB_LL_P_2021_07&pvid=f-home
<form class="nav-search-form search-form" action="/sp/en/us/home/current/search-results?abproduct=home&abversion=1&entsrc=redirect_pubweb&om_em_cid=hho_email_US_TRIG_NAM_AR_PB_LL_P_2021_07&pvid=f-home">
<div class="nav-search-form-wrapper">
<input id="search-query" aria-label="Search" maxlength="80" class="nav-search-form-input" type="text" name="q" placeholder="" value="">
<input name="site" type="hidden" value="nrtn_en_US">
<input name="client" type="hidden" value="norton">
<input type="hidden" name="abproduct" value="home">
<input type="hidden" name="abversion" value="1">
<input type="hidden" name="entsrc" value="redirect_pubweb">
<input type="hidden" name="om_em_cid" value="hho_email_US_TRIG_NAM_AR_PB_LL_P_2021_07">
<input type="hidden" name="pvid" value="f-home">
<button class="btn btn-search nav-search-form-submit" type="submit" aria-label="search button">
<span class="navbar-icon-search" aria-hidden="true">
<img src="/sp/images/icon-search.png" alt="search icon">
</span>
</button>
<button class="nav-search-close" aria-label="Close">×</button>
</div>
</form>
/sp/en/us/home/current/search-results?abproduct=home&abversion=1&entsrc=redirect_pubweb&om_em_cid=hho_email_US_TRIG_NAM_AR_PB_LL_P_2021_07&pvid=f-home
<form class="navbar-form navbar-left search search-form" action="/sp/en/us/home/current/search-results?abproduct=home&abversion=1&entsrc=redirect_pubweb&om_em_cid=hho_email_US_TRIG_NAM_AR_PB_LL_P_2021_07&pvid=f-home">
<div class="form-group">
<div class="form-input-group">
<span class="search-icon">
<button class="btn btn-search">
<span class="glyphicon glyphicon-search"></span>
</button>
</span>
<input id="search-query-mobile" maxlength="80" class="form-control search-text" type="text" name="q" placeholder="" value="">
<input name="site" type="hidden" value="nrtn_en_US">
<input name="client" type="hidden" value="norton">
</div>
<input type="hidden" name="abproduct" value="home">
<input type="hidden" name="abversion" value="1">
<input type="hidden" name="entsrc" value="redirect_pubweb">
<input type="hidden" name="om_em_cid" value="hho_email_US_TRIG_NAM_AR_PB_LL_P_2021_07">
<input type="hidden" name="pvid" value="f-home">
</div>
</form>
GET /sp/en/us/home/current/search-results
<form id="searchform" method="get" action="/sp/en/us/home/current/search-results">
<div class="input-group"><input id="search-query-uber" aria-label="Search" class="form-control input-lg" maxlength="80" name="q" type="text" placeholder="Search Support:" value=""
style="font-family: "Source Sans Pro", sans-serif; -webkit-font-smoothing: antialiased; font-weight: 300; font-size: 17px; color: rgb(0, 0, 0); height: 55px;"><span class="input-group-btn"><input class="btn btn-default input-lg"
type="image" src="/sp/images/icn_search.png" border="0" alt="Submit"
style="height: 55px; padding: 10px; font-family: "Source Sans Pro", sans-serif; -webkit-font-smoothing: antialiased; font-weight: 300; font-size: 17px; color: rgb(0, 0, 0);"><input name="site" type="hidden" value="nrtn_en_US"><input
name="client" type="hidden" value="norton"><input name="abproduct" type="hidden" value="home"><input name="abversion" type="hidden" value="1"><input name="entsrc" type="hidden" value="redirect_pubweb"><input name="om_em_cid" type="hidden"
value="hho_email_us_trig_nam_ar_pb_ll_p_2021_07"><input name="pvid" type="hidden" value="f-home"></span></div>
</form>
Name: kes-form —
<form id="kes-form-bad" name="kes-form">
<div class="checkboxes">
<label class="checkbox-inline cbox1"><input type="checkbox" value="negative-not-my-issue"><span>This was not my issue</span></label>
<label class="checkbox-inline cbox2"><input type="checkbox" value="negative-steps-hard"><span>The steps were hard to follow</span></label>
<label class="checkbox-inline cbox3"><input type="checkbox" value="negative-solution-didnt-work"><span>The solution did not work</span></label>
<label class="checkbox-inline cbox4"><input type="checkbox" value="negative-other"><span>Other</span></label>
</div>
<p class="checkbox-input"><button type="submit" id="kes-submit-neg" class="button primary"><span>Submit</span></button></p>
</form>
Text Content
* PRODUCTS & SERVICES * INTERNET SECURITY CENTER * SUPPORT * FREE TRIALS * COMMUNITY * RENEW * × * Sign In Close Sign In * PRODUCTS & SERVICES * INTERNET SECURITY CENTER * SUPPORT * FREE TRIALS * COMMUNITY * RENEW * Change Product * Contact Us CONTACT US DOWNLOAD & INSTALL BUY & RENEW PROTECT WINDOWS AND MAC DEVICES PROTECT ANDROID AND IOS DEVICES LIFELOCK BY NORTON MANAGE MY ACCOUNT * Norton AntiTrack * Norton AntiVirus Plus * Norton 360 for Gamers * Norton 360 Standard * Norton 360 Deluxe * Norton 360 with LifeLock Select * Norton 360 with LifeLock Advantage * Norton 360 with LifeLock Ultimate * Threat Removal * Norton Internet Security & AntiVirus for Mac * Norton Security Suite for Comcast * Norton Secure VPN * Norton Core * Norton Small Business * Norton Password Manager OFFER FOR EXISTING MEMBERS Introducing Norton 360 Upgrade for Free* Cybercrime has evolved. Our protection has too. GET NORTON 360 *For the remainder of your subscription. Terms apply. × Quick Help These are popular solutions our customers search for. Download & Install * Download Norton service to your device or add a device * How to transfer your Norton service to a new device * Download Norton service purchased from a retail store * Fix Problems Installing Norton service Buy & Renew * Request an annual renewal fee refund * Automatic renewal help * Turn off automatic renewal * Update Payment Details Help Protect & Fix * Manage your Norton Account * Fix Problems Opening Norton for Windows * Rescue Tools print UPDATE YOUR NORTON SUBSCRIPTION STATUS If your subscription renewal date is incorrect, you can synchronize your Norton product with the Norton server to correct the date. SYNCHRONIZE YOUR NORTON PRODUCT WITH THE SERVER 1. Open your Norton device security product. If you see the My Norton window, next to Device Security, click Open. 2. On the top-right corner, click Help > Subscription Status. 3. Click Close. Synchronizing updates the Norton server with the subscription information that is stored on your computer. After synchronization, your subscription status (current or expired) will be the same on both your Norton product and the Norton server. THE SOLUTION MADE IT EASY FOR ME TO HANDLE MY ISSUE. Yes No HELP US IMPROVE THIS SOLUTION. This was not my issue The steps were hard to follow The solution did not work Other Submit THANK YOU FOR HELPING TO IMPROVE THIS EXPERIENCE. WHAT WOULD YOU LIKE TO DO NOW? Browse for solutions, search the Norton Community, or Contact Us. DOCID: kb20080408153709EN Operating System: Mac;Windows Last modified: 04/11/2022 ASK THE COMMUNITY Our community of customers and product experts are ready to answer your questions. Join the Conversation MY NORTON Sign in to get customized support for the products you own. Sign In × GLOBAL SUPPORT Choose your language from the list below AMERICAS * Português (do Brasil) * English * Canada Français * Español (LAM) MIDDLE EAST AFRICA * العربية * עברית * Türkçe * English EUROPE * Čeština * Dansk * Nederlands * Suomi * Français * Deutsch * Ελληνικά * Magyar * Português (Europeu) * Italiano * Norsk * Polski * Română * Русский * Español (EMEA) * Svenska * Slovenčina * English ASIA PACIFIC * 简体中文 * 繁體中文 (台灣) * 繁體中文 (香港) * English (Hong Kong S.A.R.) * 日本語 * 한국어 * English (Asia Pacific) * English (Australia) * English (New Zealand) * English (India) The Norton and LifeLock Brands are part of NortonLifeLock Inc. LifeLock identity theft protection is not available in all countries. Copyright © 2022 NortonLifeLock Inc. All rights reserved. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. or its affiliates in the United States and other countries. Firefox is a trademark of Mozilla Foundation. Android, Google Chrome, Google Play and the Google Play logo are trademarks of Google, LLC. Mac, iPhone, iPad, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Microsoft and the Window logo are trademarks of Microsoft Corporation in the U.S. and other countries. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Other names may be trademarks of their respective owners. * English * Legal * Website Terms of Use * Privacy * Support Policy * Careers * Cookies * System Status * * © 2022 NortonLifeLock Inc. All rights reserved. Feedback