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The 2023 Granicus Digital Government Awards Winners are Announced! See the
Winners
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PLATFORM SOLUTIONS

Agenda & Meeting Management

Agenda and public meeting automation

Website & CMS

Custom, user-friendly website for government

Digital Forms & Services

Smart online forms, workflows, and easy request fulfillment

Digital Communications

Email, text, and social communications to reach your whole community

Records Management

Digital storage of public information

Explore the Government Experience Cloud

SERVICES AND SUPPORT

Digital Agency & Consulting Services

Let Granicus help you build better resident experiences

Implementation

Leverage our team of experts for best practice sharing, guidance, and training
options

Customer Support



USE CASES

See how governments are using the Granicus Civic Engagement Platform to improve
the delivery of information and services to their residents

Boards & Commissions Management



Short-Term Rental Compliance



Employee Intranet



Community Engagement



Service Request Management



Permitting Applications



FOIA (GovQA)



VERSATILE SOLUTIONS FOR GOVERNMENTS

Granicus solutions are purpose-built for government agencies of all sizes.

LOCAL

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STATE

LEARN MORE

FEDERAL

LEARN MORE

EDUCATION

LEARN MORE

UNITED KINGDOM

LEARN MORE

Empowering government to build better resident and employee experiences and get
more value out of their civic engagement technology.

Learn More

RESOURCES

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DIGITAL EXPERIENCES FOR GOVERNMENT


TRANSFORM YOUR CUSTOMER EXPERIENCE WITH SOLUTIONS TO BETTER CONNECT, ENGAGE, AND
SERVE YOUR CONSTITUENTS.

Schedule a Demo Explore Platform


More than 6,000 global government agencies have chosen Granicus to modernize
their online services, website & CMS, digital communications strategies, public
meeting experience, and records management.


2,500
Local Governments

Granicus solutions are the perfect fit for local governments of all sizes - from
populations of 9,000 to over 10 million.

48 of 50
Largest Cities

Local governments like Los Angeles, Houston, and Philadelphia trust Granicus as
their platform.

200
Special Districts

Two-hundred special districts, including Metropolitan, Electric, Fire, Water,
Transportation, Ports, and more use Granicus technology.

450
Counties

More than 450 counties of all sizes use Granicus to increase efficiency and
communicate effectively.

250
School Districts

Over 250 school districts use Granicus to manage K-12 priorities.





TRANSFORM RESIDENT AND GOVERNMENT WORKER EXPERIENCES

Granicus connects people and government with a unified experience that
integrates website, online services, digital communications, and more to serve
every resident equally and inclusively.

Explore Platform
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SOLUTIONS FOR ALL LEVELS OF GOVERNMENT

Granicus' cloud-based technology helps better connect people and government with
no- and low-code solutions; unified, intuitive digital experiences; expanded
reach to access your community; easy collaboration; and rich resident feedback.
Purpose-built for government, our solutions are built with the infrastructure,
scale, and security to empower public servant leaders across state, federal,
national, and local agencies.


FEDERAL

You’re on a mission to save lives, improve health, and provide vital services.
Transform the way citizens interact with your agency to achieve your mission.

Federal


STATE

Learn how state agencies are accomplishing more at lower costs by using modern,
digital citizen engagement solutions and strategies.

State


LOCAL

Meeting efficiency. Citizen transparency. Modern communications. Don’t think you
can do it all? Granicus solutions are designed for you and your budget.

Local



TRUSTED BY 6,000 GOVERNMENT ORGANIZATIONS

Georgia DNR increased revenue by $234,000 annually by promoting its Georgia
Outdoor Map through email.

King County increased press release engagement by 33 percent when it deployed a
new media relations strategy.

Treasury Department uses govDelivery to promote program that helps prevent
families from losing homes due to foreclosure.

Thousand Oaks conquers inefficiency with Granicus.

North Richland Hills eliminated an entire day of public meeting prep and
assembly by modernizing with digital tools.

Saint Paul empowers citizens with strong email communications and public meeting
management.

How Louisville, KY uses notifications across channels to improve resident
experience

Prince George's County Public Schools uses text and email to communicate with
187,000 parents and students.

Saint Charles County efficiently manages over a century's worth of land records
with Granicus.

Columbus saves time, money and paper by digitizing their agenda management
process.

Port of Tacoma communicates effectively with both taxpayers and shipping
companies with one digital comms solution.

Fort Lauderdale simplified the boards and commission process by going digital.

Wrexham County Borough makes waste collection easier for residents while
reducing staff workloads.

Duluth now fills 98 percent of board and commission vacancies before they
expire.

As a hurricane approached Leon County, deft use of digital tools and a crisis
comms plan helped keep residents safe.

Hyattsville saved $100,000 in the first three months by transitioning to
Granicus' end-to-end legislative management suite.

Wisconsin's improved comms strategy resulted in better engagement and $100,000
in saving in the first three months.

A single SMS campaign helped Michigan's DHHS schedule 90 informational calls
about becoming a foster parent.

Using an e-filing system saved Florida's courts millions of dollars in postage
expenses and improved efficiency.

Maryland DNR took back control of email chaos and grew their audience by 1,300
percent with govDelivery.

How a Small City Preserved Housing With Host Compliance

How the Tax Collection & Planning Departments Increased STR Compliance by 13%
With Host Compliance

Pinellas County cut its agenda item approval time by 75 percent when it moved
from paper-based to digital processes.

Emmaus, Pennsylvania saves nearly $30,000 annually in time and paper costs by
moving agenda creation to the cloud.

The City of Houston Does More with Less

The Yolo County Board of Supervisors Ensures Their Legacy of Meeting
Transparency

The City of San Antonio provides simultaneous, multi-language transparency for
residents

The City of Timmins, Ontario overcomes unique community engagement obstacles

Tasked with transforming an outdated website into a modern information portal.

Taking a research-based approach to transform the website into a customer
service portal.

St. Louis Park turned to Granicus to help them provide digital services and
accessible, relevant content.

By going all-in on digital government, Oakland improved citizen communication
and public meeting management.

When the time came for Columbia County to completely update and transform the
website, the team chose Granicus.

Charged with transforming its outdated website into a community engagement
portal.

Greensboro was on mission to provide a dynamic, interactive, and visually
compelling website that serves residents.

Arizona DOT cut wait times at its offices in half by shifting services online,
reworking their office and strategic email comms.

Tasked with creating a one-stop service portal for its residents, businesses,
and visitors.

Challenged with transforming an outdated “digital file cabinet” into a visually
appealing, functional website.

Using digital tools to connect and inform citizens in a time of need.

In the aftermath of Hurricane Harvey, the City of Hurst provided a "central
source of truth" for residents who wanted to help.

More than 1 Million Engaged Veterans Connected to Critical Health Information
with govDelivery

Florida's Department of Children and Families expanded its reach to nearly
500,000 through digital channels.

On a mission to provide free and open access to information and resources that
promote lifelong learning.

University of Michigan's Department of Family Medicine connected with over 1,000
at-risk youth via text message.

Charged with creating a website that enables users to easily find the
information they seek.

Florida Fish & Wildlife reached over 1.6 million people and increased permit
revenue through digital engagement.

The Michigan Summer Meals program fed more kids through targeted outreach.

Riders get the information they need about the specific route they
ride—delivered right to their phone.

Olathe turned their govAccess website into a “virtual city hall” - now citizens
are better informed.

San Jose is on a mission to the most technologically advanced city in America by
2020. Learn how Granicus is helping.

Castle Pines saves 40 hours of staff time each month by going digital for city
council meetings.

Virginia Increases Enrollment in Medicaid

Napa County Automates Busywork & Improves Transparency With govRecords

WSDOT Keeps Traffic Flowing on 7,000 Miles of Roads With Email, Text, & an API

How the San Jose City Clerk Saves Taxpayer Dollars With govRecords

How AC Transit Uses Digital Agenda Management to Boost Productivity &
Collaboration

How the City of Ventura Regained Control of Form 700s With DisclosureDocs

How a County Clerk-Recorder Runs an Efficient, Customer-Focused Office With
govRecords

How a library refreshed their website with better branding, strategic
navigation, and improved functionality on modern devices.

How a City Processes Parking Permits 63% Faster With govService

How NHTSA Quickly Connects Millions of Americans to Vital Vehicle Safety
Information With govDelivery

How Fremont Police Department Improved Public Perception & Engagement With a New
Website

How a County Saves $310k+ Annually After Moving Services Online With govService

How a Popular Tourist Destination Collected Evidence for 80 Citations in 3
Months With Host Compliance

How a Town Clerk Preps Meeting Agendas 16x Faster With govMeetings

How the County Grew Its Audience by 25% With Trusted Communications During
COVID-19

How a County Empowers Staff to Boost Website Performance With govAccess

How The Clerk’s Office Handles 8,300 Online Requests With govAccess

How the Finance Department Increased Tax Collection by $2.8 Million with Host
Compliance

Oregon Department of Environmental Quality Launches Major Overhaul to Modernize
its Public Records Request System

How the Comms Team Notified Thousands Instantly in a Crisis With govDelivery

How the Codes Department Achieves 90%+ Compliance With Host Compliance

How Indiana FSSA Kept Crucial Connections With Childcare Providers, Families
During COVID

How the District of Columbia Increased Health Literacy and Reduced 911
Non-Emergency Calls with Strategic Digital Communications

How Reevaluating Current Tools Led to a New Vision for Digital Engagement

How Marin County Created a Higher Reach to Rental Owners and Built Better
Capability for Code Compliance

How the HIRE Vets Medallion Program grew its program applications by 127% with
support of the Granicus Experience Group

Connecting more people who have experienced trauma to services and programs
related to PTSD

Milwaukee County Turns Daunting Paper Event Applications into Convenient
Automated Process

How the DFPI Dramatically Improved Communication, Awareness, and Compliance
Using govDelivery

How the City of Olathe, Kansas is Transforming into a Modern Powerhouse

Going Above and Beyond to Save Time, Money During Lien Searches for Coral
Gables, FL

How Los Alamos National Laboratory Used govDelivery to Promote its Podcast

How Volusia County Leveraged Amanda to Streamline Operations and Improve
Resident Services

How Nova Scotia is Building a Resident-Centric Government with Technology

Snohomish County, Washington Improves Civic Services Using Amanda

How the Moreton Bay Regional Council Created an Agile Digital Application
Process

How Kansas City, Kansas Digitally Transformed Live Court Processes to Save Time,
Resources

How Pioneer Community Energy used Technology to Revitalize Its In-House
Marketing and Communications Capabilities

Combining Digital Tools Helps Fairfax, Virginia, Expand Community Engagement

How Santa Ana, CA Increases Public Meeting Access through Use of Spanish
Language Tools

How Cheshire West and Chester Council Created Community Connections in
Unexpected Ways

City of Tea Tree Gully Shifts to a Digital-First Approach

For the City of Eugene, Digital Public Engagement Closes the Circle of
Communications and Expands Reach

How Winder Empowers Growth and Civic Pride Through Messaging

How Grand Rapids Made the Digital Shift to City Services

Volusia Sheriff's Office (VSO) serves the community (and saves taxpayer money)
with 21st century public records processing

With GovQA, the Washington State Patrol has seen significant time and cost
savings

How San Antonio efficiently manages over 500 Public Records Requests across all
departments daily with GovQA

How the city of Dallas eliminates the need for manual processes by increasing
efficiency with automation

How Sutherland Shire is planning for future housing needs without sparking
general community opposition.

How an outdoor recreation hub tackled short-term rental concerns and prioritized
housing affordability for community residents using Host Compliance

How Austin Connected 13,000 Employees Across Over 45 Departments for
Collaboration

How a Lake George, New York manages its short-term rentals while protecting its
resources with Host Compliance

How Digital-First and Community-Focused Thinking Helped Milpitas Create
Effective STR Compliance

How a Bay Area City Streamlined the Reporting Experience for Residents with
govService

How Response Times for Public Records Requests Decreased when Riverside
Implemented GovQA’s Compliance Suite Solution

Connecting Families to Build a Unique Digital Veteran Memorial

How One Growing Canadian School District Increased Engagement

How Madera County Reimagined Their Website as a Crucial COVID Dashboard

How Orland Park, IL Redesigned its Website with govAccess to Create a More
Meaningful, Streamlined User Experience

A digital transformation project that listened to the needs of residents &
users, improved access for defendants, & created a more fair & equitable
culture.

New ordinances for short-term rentals: The County Board of Commissioners uses
Granicus’ Host Compliance software to identify listings & enforce policies.

How Coquitlam, B.C. Used Digital Solutions to Create Efficiencies, Streamline
Processes, and Deliver Better Customer Service

How Maplewood, NJ, used Granicus products to prioritize digital transformation,
improve transparency, and enhance access

How the Bureau of Health Workforce used an Internal Newsletter to Unite their
Agency and Consolidate Communications

How Bear Valley Springs Improves Engagement, Crisis Comms with Digital Tools

How Morrisville, NC Consulted with Granicus Experience Group to Refresh Its
Website While Saving on Resources and Improving the User Experience

How Buckeye, AZ Reduced Request and Agenda Times Despite Explosive Growth

How Kalamazoo, MI used OpenCities and OpenForms to modernize its website and
improve the customer experience

How a flourishing Southern California city used EngagementHQ to prioritize and
enhance engagement with its residents

Dodge County provides responsive and efficient service with govAccess

How Coconut Creek, FL streamlined its processes and enhanced transparency with
govMeetings Legistar

How Oro Valley, AZ enhanced community engagement with OpenCities

How Cabarrus County, NC improved the user experience with OpenCities

How Wenatchee Valley College used technology to upgrade its public records
management

How Silverthorne, CO builds connections in its community with govDelivery

How Alachua County tripled its tax revenue and eased local hospitality tensions
with short-term rental management software

Cupertino, CA creates transparency using govService

How Edina, MN created more meaningful engagement

How Denton, TX Provides Residents User-Friendly Service Request Solutions

How Cranbrook, BC Improved Customer Service and Added Internal Efficiencies with
a Government CRM

How Hartford, CT Took Their City Hall Completely Digital

How Summit County used technology to enforce its short-term rental ordinance and
boost compliance

How Longview, TX created a successful, digital resident service request
management platform

How Honolulu, HI Created a Lean, Clean, Smart, Future-focused City

How Escondido, CA Eliminated Graffiti with Innovative Technology

How King County, WA keeps voters aware of mail-in ballots and encourages voting
participation

How SMS and Engagement Tools Helped Bellevue, WA Supercharge Communications

How Coos Bay, Oregon Used Technology to Reinvent the Way it Serves and Engages
its Community

How Oregon DOT Used Technology to Achieve Its Communication Goals

How the Florida Court Clerks & Comptrollers Improved Efficiency with Technology

How Credit River, MN is Using Technology to Serve Better and Engage its
Community

The county used Granicus’ short-term rental management software to identify
hidden STRs & collect $185,000 in back taxes in just six months.

How Contra Costa Brought Self-Service Efficiency to Records Requests

How Orange County Sanitation District embraced technology to modernize processes
and save staff time

How the Utah House of Representatives Brings Consistency, Flexibility to
Communications Outreach

How Burleson, TX Enhanced Transparency with Swagit

How Manchester, CT Developed a Successful Digital Engagement Ecosystem

How Alabama Mountain Lakes Tourist Association is Creating Positive Tax Revenue
from Rentals in North Alabama

Pinal County, AZ: Building Trust and Transparency Through Public Meeting
Streaming

How San Anselmo, CA Found the Right Fit for Their Board and Agenda Management

How Alberta Health Services Creates Connections in Healthcare and Cultures

How Durham Region, ON Engages Communities on Truth and Reconciliation Issues

How Missoula, MT Increased Rental Compliance and Engagement with Residents

How Colorado Is Building Credibility and Engaging Diverse Stakeholders

Thanks to govService OneView, the City of Auburn was able to create and
implement a mobile app to make it easier to submit requests, as well as update
citizens on the progress towards resolving their concerns.

When Cabarrus County Schools needed to broaden engagement for a long-term
realignment plan, they looked to EngagementHQ to create an online hub for
information and conversation that avoided the pitfalls of social media.

Grand Prairie’s Website Rebuild Emphasizes Mobile Efficiency

How Georgian Bluffs Expanded Engagement in their Rural Community





UPCOMING EVENTS

Webinar 11/28/2023


BUILDING PROGRAM AWARENESS WITH DIGITAL CHANNELS

Read More
Webinar 11/29/2023


KNOW WHAT YOU’RE OWED: SHORT-TERM RENTAL REVENUE AND LOCAL GOVERNMENT

Read More
Webinar 12/05/2023


BARRIERS OF DIGITAL SERVICE ADOPTION

Read More
Webinar 12/07/2023


CONVENIENT 311 SERVICES TO IMPROVE COMMUNITY ENGAGEMENT

Read More
Webinar 12/07/2023


VIDEO & AUDIO RECORDS REQUESTS MADE SIMPLE

Read More
Webinar 12/14/2023


METRICS THAT IMPACT OUTCOMES

Read More
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