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Text Content

 * Lingerie
 * Sex Toys
 * Erotic
 * Sex Essentials
 * Bondage
 * Nightwear
 * Fancy Dress
 * Gifts
 * Offers
 * Outlet
 * Guides
 * Help

 * Home
 * Lingerie
 * Sex Toys
 * Erotic
 * Sex Essentials
 * Bondage
 * Nightwear
 * Fancy Dress
 * Gifts
 * Offers
 * Outlet
 * Guides
 * Help

Browsing from outside the UK? click here for our international Customer
Services.




NEED HELP?


 * My Order
   * Orders
     * ★ Where’s my order?
       
     * ★ Can I change or cancel my order?
       
     * ★ My item is faulty or damaged
       
     * What is your latest COVID-19 update?
       
     * How do I create a wish list?
       
     * How secure is my order?
       
     * How do I know you've received my order?
       
     * How will my purchase appear on my bank or card statement?
       
   * Discretion & Packaging
     * How will my purchase appear on my bank or card statement?
       
   * Payment & Prices
     * How do I use a One4All gift card?
       
     * How does Clearpay work?
       
     * How does Pay Later in 3 with Klarna work?
       
     * Why has my payment been declined?
       
     * Which currency can I use online?
       
     * Why doesn't my promo code work?
       
     * Which payment methods do you accept online?
       
     * Can I use more than one promo code per order?
       
     * Do you offer student discount?
       
     * How do I apply a promotional code?
       
 * Delivery / Collection
   * Delivery
     * ★ Where’s my order?
       
     * ★ Can I track my order?
       
     * ★ What are my delivery options?
       
     * What if I'm not going to be in when my delivery is due to arrive?
       
     * I've received a 'Something for You' card. How long will my parcel be held
       by Royal Mail?
       
     * I placed an order using the wrong address – can I change it?
       
     * Can I upgrade my order from Standard to Next Day Delivery?
       
     * Do you deliver on Sundays or Bank Holidays?
       
     * Can you deliver to my work address?
       
     * Does my order need to be signed for?
       
   * Click & Collect
     * ★ Is Click & Collect available right now?
       
     * How do I return a Click & Collect order?
       
     * Are your stores open?
       
     * I haven’t received confirmation of my Click & Collect order
       
     * What happens if I can’t, or forget to, collect my Click & Collect order?
       
     * What do I need to bring with me to collect my Click & Collect order from
       my local store?
       
     * How much time have I got to collect my Click & Collect order?
       
     * Can someone else collect my Click & Collect order for me?
       
     * What’s Click & Collect?
       
   * Post Office® Local Collect
     * Can I collect my Post Office® Local Collect order when the shop is open
       but the post office counter is closed?
       
     * Can I change the Post Office® branch after placing my order if I've
       selected Local Collect as my delivery service?
       
     * What happens if I've forgotten to collect my Post Office® Local Collect
       parcel?
       
     * Can I cancel the collection of my order from my local Post Office®
       branch?
       
     * Can someone collect my Post Office® Local Collect order on my behalf?
       
     * What ID do I need to bring with me to collect my Post Office® Local
       Collect order?
       
     * Why is my local Post Office® branch unavailable?
       
     * Why do I need to provide an email address or phone number for Post
       Office® Local Collect?
       
     * Are there any areas in the UK where Post Office® Local Collect is
       unavailable?
       
     * I've chosen Post Office® Local Collect as my delivery service. Who will
       deliver my parcel?
       
     * What are the opening hours of my local Post Office® branch?
       
     * How do I know my order has arrived at my selected Post Office® branch?
       
     * What is the Post Office® Local Collect delivery service?
       
   * Discretion & Packaging
     * ★ Will my parcel be discreet?
       
   * International Delivery
     * Do any rules apply to international deliveries or will I be charged
       customs/import charges?
       
     * Do you ship internationally?
       
 * Returns, Refunds & Exchanges
   * Returns & Exchanges
     * ★ What’s your Returns Policy?
       
     * ★ How do I exchange an item?
       
     * ★ How do I return a faulty or damaged item?
       
     * ★ How do I return an item for a refund or exchange?
       
     * How do I track my return?
       
     * How do I return my package if Royal Mail won't accept it because it's too
       large or heavy?
       
     * I've lost my delivery note or receipt
       
     * How do I return a Click & Collect order?
       
   * Refunds
     * I still haven't received my refund or exchange
       
     * I've been refunded for my items, but not the delivery charge
       
     * I’ve been refunded an incorrect amount
       
     * Do you refund delivery charges?
       
 * 
 * Promo Codes & Gift Cards
   * Gift cards
     * ★ Important information about your gift card
       
     * ★ Lost, stolen or damaged gift cards
       
     * Can I exchange my gift card for cash?
       
     * Can I pay for my items using a gift card and another payment method?
       
     * Can I redeem my gift card online and in-store?
       
     * Can I return or exchange an item I bought using a gift card?
       
     * Can my gift card be used by someone else?
       
     * Does my gift card have an expiry date?
       
     * How do I check my gift card balance?
       
     * How many gift cards can I use in one transaction or purchase?
       
     * I've been refunded back to a gift card which I no longer have. What do I
       do?
       
     * Where do I find my gift card pin number (PIN)?
       
   * Promo codes
     * Do you offer student discount?
       
     * Why doesn't my promo code work?
       
     * Can I use more than one promo code per order?
       
     * How do I apply a promo code?
       
 * Product Support
   * Toys
     * How do I charge a Moregasm toy?
       
     * Do you offer a toy recycling scheme?
       
     * Troubleshooting guides for your toy
       
   * Lingerie & Clothing
     * Size Chart - Which is the right size for me?
       
 * My Account
   * Your Account
     * How do I sign into my account?
       
     * I’ve been locked out of my account
       
     * I've forgotten my login details
       
     * My account isn’t recognised
       
     * How do I unsubscribe from your emails?
       
     * Do I need to register to shop online?
       
     * How do I change my personal details?
       
 * 

 * My Order
   Orders
   Discretion & Packaging
   Payment & Prices
 * Delivery / Collection
   Delivery
   Click & Collect
   Post Office® Local Collect
   Discretion & Packaging
   International Delivery
 * Returns, Refunds & Exchanges
   Returns & Exchanges
   Refunds
 * Promo Codes & Gift Cards
   Gift cards
   Promo codes
 * Product Support
   Toys
   Lingerie & Clothing
 * My Account
   Your Account


POPULAR ARTICLES

 * Where’s my order?
 * Can I change or cancel my order?
 * My item is faulty or damaged
 * Where’s my order?
 * Can I track my order?
 * What are my delivery options?
 * Is Click & Collect available right now?
 * Will my parcel be discreet?
 * What’s your Returns Policy?
 * How do I exchange an item?
 * How do I return a faulty or damaged item?
 * How do I return an item for a refund or exchange?
 * Important information about your gift card
 * Lost, stolen or damaged gift cards

“Excellent” - 4.5 out of 5

Ways to Pay



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HELP & SUPPORT
 * Customer Services
 * Delivery & Returns
 * Discreet Packaging
 * Help Topics
 * Recycling (WEEE Regulations)

SHOPPING WITH US
 * Store Finder
 * Size Charts
 * Gift Cards
 * Pay With Klarna
 * Ann Summers Parties
 * Ann Summers Catalogue
 * Student Discount (UNiDAYS)
 * 18-21 & Apprentice Discount
 * Student Beans Discount

MORE
 * About Us
 * Jobs at Ann Summers
 * Franchise and Wholesale
 * Affiliates
 * Jacqueline Gold
 * David Gold

PRIVACY & LEGAL
 * Terms & Conditions
 * Privacy Policy
 * Cookies
 * Accessibility
 * Gender Pay Gap
 * Modern Slavery Statement

© 2020 Ann Summers Ltd. Registered company ‍1034349 in England and Wales. Gold
Group House, Godstone Road, Whyteleafe, Surrey, CR3 0GG. Registered VAT number
is ‍210 551 810. All models are over 18.



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