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 * Customer Engagement

Influence and Adopt

CUSTOMER INFLUENCE AND ADOPTION


We offer a range of programs that give customers the opportunity to influence
SAP software development decisions and adopt new innovations early on.



   

 * Overview

 * Our Programs

 * How to Join

 * Existing Opportunities

 * Customer References




GET CONNECTED AND INFLUENCE SOFTWARE DEVELOPMENT AT SAP

Do you have a great idea for a new product? Would you like to see a specific SAP
enhancement or feature? Want to experience SAP beta software – and implement new
releases as soon as they hit the market? If so, we have the perfect offerings
for you. 




HOW CAN CUSTOMERS BENEFIT FROM SAP'S INFLUENCING OPPORTUNITIES?



See how influencing opportunties from SAP – such as SAP Customer Engagement
Initiative, SAP Beta Testing and SAP Early Adopter Care – can help customers to
go live early and successfully.





HOW CAN CUSTOMERS CONTINUOUSLY SHAPE SAP SOLUTIONS?



Find out how customers can continue their influencing journey with SAP by
leveraging the offerings of SAP Customer Connection and SAP Continuous Influence
to help shape the SAP solutions they are using.







EXPLORE OUR CUSTOMER INFLUENCE PROGRAMS

WE HAVE SIX MAIN CUSTOMER INFLUENCE PROGRAMS:

 * The SAP Customer Engagement Initiative asks for your ideas during the
   development process
 * Our SAP Beta Testing program lets you weigh-in on a new product before its
   release
 * With SAP Integration Experience Feedback, you can experience the latest
   released intelligent enterprise scenarios on an integrated SAP internal
   landscape
 * The SAP Early Adopter Care program helps you deploy new innovations ahead of
   the competition
 * SAP Customer Connection provides an easy way to request enhancements in
   project mode, for mature on-premise products 
 * And SAP Continuous Influence enables you to continuously suggest improvements
   on SAP Cloud solutions and most recent technologies directly to the
   development teams
   

Refer to the SAP Improvement Finder to easily search for delivered improvements
and start benefiting immediately, and find your local SAP user group to
experience the benefits of membership.



 * INNOVATE WITH SAP

 * Experience Testing

 * Adopt New Products

 * Improve My Product

SAP CUSTOMER ENGAGEMENT INITIATIVE




GET INVOLVED EARLY IN THE DEVELOPMENT PROCESS

The SAP Customer Engagement Initiative provides you with early insights into new
SAP product developments. This is your opportunity to provide feedback, input,
and ideas at the early stages of development. 

 * Participate in remote or on-site sessions to discuss ideas and see if they
   fit your requirements*
 * Collaborate with SAP product management to shape new product features
 * Build a network with other SAP customers and partners using the same product



 * Read the CEI information sheet
 * Log in to view current projects
 * Register for a CEI topic
 * Contact us for more information

SAP BETA TESTING




PROVIDE FEEDBACK ON PRODUCTS BEFORE THEY’RE RELEASED

SAP Beta Testing allows you to test and experience our upcoming,
soon-to-be-released products. Working closely with the SAP team, you can review
the software, conduct beta tests, and provide feedback for future releases.
There are multiple ways to experience SAP software before its official release:

 * Rely on SAP test data provided on SAP systems to follow pre-defined test
   scenarios, either remotely or on-site at selected SAP locations.
 * Use your own data and install the beta software in your own landscape to
   explore new features and functions with your own processes before official
   release. ** You can autonomously download and test the software by yourself
   or rely on the support of SAP experts who guide you through the process.



 * Read the solution brief
 * Log in to view current beta releases
 * Contact us for more information

SAP INTEGRATION FEEDBACK EXPERIENCE




PROVIDE FEEDBACK ON THE FUNCTIONAL AND ARCHITECTURAL ASPECTS OF INTELLIGENT
ENTERPRISE SCENARIOS

SAP Integration Experience Feedback provides you the opportunity to experience
the latest released intelligent enterprise scenarios and suite qualities on an
integrated SAP internal landscape. Supported by SAP experts, you can determine
the scope that is relevant for you and test the scenarios using SAP provided
test cases based on generic data. Testing will run within an agreed upon on
timeline on your individual schedule.

 * Get to know the benefits the intelligent enterprise offers for your business
   case
 * Experience SAP software with a hands-on-approach on a pre-configured and
   integrated system landscape



 * Log in to view current releases
 * Contact us for more information

SAP EARLY ADOPTER CARE




IMPLEMENT NEW SAP INNOVATIONS AHEAD OF THE COMPETITION

Be among the first to adopt new SAP software with the SAP Early Adopter Care
program.*** Our dedicated team of experts will work with you to ensure a
successful implementation. Interested? You can register for the program during
the first few months after new software has been released.

 * Realize business benefits right from the time of market availability – at
   low, managed risk
 * Get a dedicated SAP Early Adopter Care project coach to ensure a successful
   implementation
 * Get a head start with access to the Stay Current learning program



 * Read the solution brief
 * Log in to view current projects
 * Contact us for more information

SAP CUSTOMER CONNECTION




COLLABORATE TO IMPROVE ON-PREMISE SOFTWARE IN MAINTENANCE

SAP Customer Connection enables you to incrementally improve the on-premise
products and solutions in maintenance you are using today. Typically initiated
by SAP User Groups and special interest groups, the program's focus topics are
of limited duration and often focus on a version, component, or audience of a
product. Improvements are mostly delivered in SAP Notes or the SAP Support
Portal for easier consumption.

 * Fine-tune your SAP products and solutions – and influence SAP direction to
   benefit your organization
 * Collaborate with SAP on improvement projects – organized by defined focus
   topics
 * Get quick-to-adopt, non-disruptive enhancements delivered via SAP Notes and
   support packages
 * Use the SAP Improvement Finder to search and find enhancements made publicly
   available. View the 2-minute demo.



 * Learn more about SAP Customer Connection
 * Log in to view current focus topics
 * Contact us for more information

SAP CONTINUOUS INFLUENCE




CONTINUOUSLY SUGGEST PRODUCT IMPROVEMENTS

SAP Continuous Influence provides you with the opportunity to suggest
improvements on SAP products directly to the development teams. Formerly offered
through SAP Idea Place, this program is specifically aimed towards customers
using newer SAP products and cloud solutions that require an open channel for
the continuous collection of improvement requests and resolutions. It is similar
to the SAP Customer Connection program, which is targeted at customers using
on-premise products in maintenance.

 * Fine-tune your SAP products and solutions – and influence SAP direction to
   benefit your organization
 * Collaborate with SAP development teams anytime through a continuously open
   channel
 * Submit your improvement requests, vote on other ideas and get regular
   notifications about the status of your requests through the Customer
   Influence site
 * Use the SAP Improvement Finder to search and find enhancements made publicly
   available



 * Learn more about SAP Continuous Influence
 * Log in to view current SAP Continuous Influence sessions
 * Contact us for more information




LEARN HOW TO JOIN

STEP 1: GET READY



Get started and browse the Customer Influence website, which uses SAP Cloud
Identity for authentication management and is open for all people with an SAP
user account.



 * Visit the Customer Influence website
 * Read how to get started and navigate

STEP 2: STAY UP TO DATE



Find out how to set up your areas of interest, receive notifications or follow a
project. 



 * Read how to stay up to date

STEP 3: GET INVOLVED



Learn how to register for a project as well as submit and manage improvement
requests.



 * Learn how to register for a project
 * Watch how to submit an improvement request
 * Watch how to vote, comment, or follow an improvement request




BROWSE OUR EXISTING OPPORTUNITIES

The Customer Influence site is the central hub for your software influence and
beta testing opportunities. Projects are grouped by line of business, industry,
or product category. The activities within the projects range from short to
long-term – and include idea submission, beta test participation, customer
collaboration, and more. Login required. 



 * Learn more about our Customer Influence programs

 * INFLUENCE OPPORTUNITIES

 * Products

 * Industries

 * Additional Offerings

INNOVATE WITH SAP



 * SAP Customer Engagement Initiative
 * Learn more about innovating with SAP

EXPERIENCE TESTING



 * SAP Beta Testing
 * SAP Integration Experience Feedback
 * Customer and Partner Testing
 * Learn more about experience testing

ADOPT NEW PRODUCTS



 * SAP Early Adopter Care
 * Learn more about adopting new products

IMPROVE MY PRODUCT



 * SAP Continuous Influence
 * SAP Customer Connection
 * Learn more about improving your product

ERP AND FINANCE



 * SAP S/4HANA
 * SAP S/4HANA Cloud
 * Finance
 * Enterprise Resource Planning (SAP ERP)
 * Governance, Risk & Compliance (GRC), Cybersecurity
 * ERP for Small and Midsize Enterprises

CRM AND CUSTOMER EXPERIENCE



 * SAP Customer Experience solutions
 * Customer Data
 * Marketing
 * Commerce
 * Sales
 * Service
 * Customer Relationship Management (SAP CRM)

NETWORK AND SPEND MANAGEMENT



 * Supplier Management
 * Strategic Sourcing
 * Procurement
 * Services Procurement and Contingent Workforce
 * Selling and Fulfillment
 * Travel and Expense

DIGITAL SUPPLY CHAIN



 * Supply Chain Planning
 * Supply Chain Logistics
 * Manufacturing
 * R&D / Engineering
 * Asset Management

HR AND PEOPLE MANAGEMENT



 * Core HR and Payroll
 * Talent Management
 * Workforce Planning and Analytics
 * Human Resources (SAP ERP HCM)

BUSINESS TECHNOLOGY PLATFORM



 * SAP HANA and Databases
 * Data Warehousing
 * Data Management
 * Enterprise Information Management
 * Application Integration & Infrastructure
 * SAP Analytics Cloud
 * Business Intelligence
 * Enterprise Planning
 * Predictive Analytics
 * Intelligent Technologies
 * Internet of Things
 * Machine Learning
 * Blockchain

CROSS PRODUCTS



 * Integration
 * SAP Services
 * SAP Solution Manager
 * User Experience

ENERGY AND NATURAL RESOURCES



 * Building Products
 * Chemicals
 * Mill Products
 * Mining
 * Oil and Gas
 * Utilities

FINANCIAL SERVICES



 * Banking
 * Insurance

CONSUMER INDUSTRIES



 * Agribusiness
 * Consumer Products
 * Fashion
 * Life Sciences
 * Retail
 * Wholesale Distribution

DISCRETE INDUSTRIES



 * Aerospace and Defence
 * Automotive
 * High Tech
 * Industrial Machinery and Components

SERVICE INDUSTRIES



 * Airlines
 * Engineering Construction and Operations
 * Media
 * Professional Services
 * Railways
 * Sports and Entertainment
 * Telecommunications
 * Travel and Transportation

PUBLIC SERVICES



 * Defence and Security
 * Future Cities
 * Healthcare
 * Higher Education and Research
 * Public Sector

 * SAP Ariba
 * SAP Business ByDesign
 * SAP Business One
 * SAP Concur

 * SAP Fieldglass
 * SAP SuccessFactors
 * Experience Management/Qualtrics

 * Log in to browse all influencing opportunities




SEE HOW CUSTOMERS ARE SUCCEEDING WITH SAP

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* A Feedback Agreement between your company and SAP allows SAP to work with your
ideas and potentially include your voluntary feedback in our products and
solutions.

** Access to the solutions is provided under a test and evaluation agreement
(TEA) and can be used for testing purposes only. Productive usage is not allowed
and is not supported under the maintenance and support agreement.

*** This offering for selected SAP products complements SAP support services and
is available to all customers with a valid SAP license and maintenance contract.

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