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URL: https://birdeye.com/contact-management/
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Text Content

Birdeye Logo
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          * PaymentsGet paid faster with text to pay and card readers
      
       * Delight
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          * InsightsUse AI to turn customer and competitor feedback into
            actionable insights
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       * Platform
          * MessagingManage conversations from a single inbox
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Messaging
 * Overview
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 * Contact Management
 * WATCH DEMO

 * Contact SalesContact
 * Watch DemoDemo


CONTACT MANAGEMENT SOFTWARE


REMOVE THE CHAOS FROM CONTACT MANAGEMENT 

Easily track and manage customer info and interactions for streamlined and more
efficient communication.

WATCH DEMO




Contact Management


KEEP YOUR CUSTOMER DATA ORGANIZED

Import, add, edit, and tag contacts from your CRM. Mark customers as
unsubscribed or blocked. Keep your inbox clean and targeted. And do it all from
a single dashboard.



Touchpoint Automations


INTEGRATE WITH YOUR CRM

Connect your CRM to 3,000+ integrations to effortlessly import contacts,
auto-sync data, and send automated, trigger-based messages like welcome offers,
review requests, and more.



Customer Experience Score


GAUGE SATISFACTION IN REAL-TIME

Rank customer satisfaction on a 10-point scale with Birdeye Experience Score.
Send referral requests to happy customers and conduct personal outreach to those
who need a boost.



Chat History


CATALOG YOUR CONVERSATION HISTORY

Review previous customer conversations to gain context, download chat
transcripts, and auto-send transcripts to email or Salesforce.



Reporting and Analytics


REPORT ON MESSAGING ACTIVITIES

Measure response times, active conversations, messages received, and other key
metrics to keep team performance and customer satisfaction high.





DO MORE WITH BIRDEYE MESSAGING


INBOX

Keep up with your customers, route messages to the right teams, and optimize
your communication strategy through a single inbox.

Learn moremessaging inbox


BUSINESS MESSAGING

Be easy-to-reach with messaging on text, your website, Google search, social,
and more.

Learn morebusiness messaging
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2,776 reviews
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BIRDEYE OUTRANKS THE COMPETITION

Demo Birdeye and outrank yours.

Call us: 1-800-561-3357Book demo
homemessagingContact Management


BIRDEYE FOR BUSINESSES

 * Attract
 * Listings
 * Reviews
 * Referrals
 * Pages
 * Google Seller Ratings

 * Convert
 * Messaging
 * Webchat
 * Social
 * Mass Texting
 * Appointments
 * Payments

 * Delight
 * Surveys
 * Insights
 * Ticketing

 * Objectives
 * Google for local business
 * Review Management
 * Review Generation
 * Online Reputation Management
 * Customer Messaging
 * Referral Marketing
 * Website Chat
 * Google Reviews
 * Google My Business
 * Facebook Reviews
 * Business Listings Management
 * Customer Experience
 * Social Media Management

 * Industries
 * Automotive
 * Dental
 * Financial Services
 * Healthcare
 * Home Services
 * Legal
 * Property Management
 * Public Storage
 * Real Estate
 * Retail
 * Wellness


LEARN MORE

 * Company
 * About Us
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 * CONTACT SUPPORT

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 * © 2023 Birdeye Inc


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