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URL: https://www.bassettfurniture.com/customer-service-shipping-and-delivery.html
Submission: On December 25 via manual from US — Scanned from US

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Previous Next
 * Design Services
 * Get Inspired
   * Materials Workroom
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   * Small Space Living
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 * Order Swatches

 * Living
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   * In Stock, Ready to Ship
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   * 
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   * 
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   * 
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   * 
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Popular Searches
 * Sofas
 * Outdoor Living
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Palm Beach Gardens

Bassett Home Furnishings


FIND YOUR STORE

We are proud to have a strong network of Bassett stores and retail partners
across the country. Whenever possible, we pass on the delivery and care of your
website order to those local stores and partners.

--------------------------------------------------------------------------------

Bassett Home Furnishings


SELECT YOUR STORE

Your zip code is outside of our delivery area

See all stores below for our nearest location, or contact customer service for
more information

--------------------------------------------------------------------------------

Bassett Home Furnishings


PALM BEACH GARDENS

 * 11385 Legacy Ave.
 * Palm Beach Gardens FL 33410

(561) 624-4242

Monday 10:00 AM - 6:00 PM Tuesday 10:00 AM - 6:00 PM Wednesday 10:00 AM - 6:00PM
Thursday 10:00 AM - 6:00 PM Friday 10:00 AM - 6:00PM Saturday 10:00 AM - 6:00PM
Sunday 12:00 PM - 5:00 PM

--------------------------------------------------------------------------------

Store Details

--------------------------------------------------------------------------------

Change Location
Enter your zip code
Zip Code
Enter a valid ZipCode
Locate

--------------------------------------------------------------------------------

FREE DESIGN HELP

Meet with one of our local designers and get started on your next design
project.



Appointment Options Available See All Stores
Welcome
 * Create Account
 * Sign In
 * Order Status
 * Favorites

Find a Store

Bassett Home Furnishings


FIND YOUR STORE

We are proud to have a strong network of Bassett stores and retail partners
across the country. Whenever possible, we pass on the delivery and care of your
website order to those local stores and partners.

--------------------------------------------------------------------------------

Bassett Home Furnishings


SELECT YOUR STORE

Your zip code is outside of our delivery area

See all stores below for our nearest location, or contact customer service for
more information

--------------------------------------------------------------------------------

Bassett Home Furnishings


PALM BEACH GARDENS

 * 11385 Legacy Ave.
 * Palm Beach Gardens FL 33410

(561) 624-4242

Monday 10:00 AM - 6:00 PM Tuesday 10:00 AM - 6:00 PM Wednesday 10:00 AM - 6:00PM
Thursday 10:00 AM - 6:00 PM Friday 10:00 AM - 6:00PM Saturday 10:00 AM - 6:00PM
Sunday 12:00 PM - 5:00 PM

--------------------------------------------------------------------------------

Store Details

--------------------------------------------------------------------------------

Change Location
Enter your zip code
Zip Code
Enter a valid ZipCode
Locate

--------------------------------------------------------------------------------

FREE DESIGN HELP

Meet with one of our local designers and get started on your next design
project.



Appointment Options Available See All Stores
0

Popular Searches
 * Sofas
 * Outdoor Living
 * Dining Tables




SHIPPING AND DELIVERY INFORMATION


+ In-Home Delivery Timing*

--------------------------------------------------------------------------------

For stocked pieces, we keep these ready to go in our central warehouse.  Once an
order is placed, we'll ship these out to your local professional delivery team. 
For customized items, we’re proud to get right to work building your piece --
and to get it into your home. We’ll let you know when you view your piece on a
product page (or in your cart) the time to your home!

After you order, you can expect order update emails along the way letting you
know the status of your build. When it’s time for local delivery, we’ll call you
to schedule your White Glove delivery.  Please note that this delivery time is
an estimated arrival based on specific store areas and product or fabric
availability.  Geographic exceptions apply, and delivery message will be
confirmed in the cart.

+ In-Home In 7-10 Days

--------------------------------------------------------------------------------

Our team takes pride in curating a selection of accessories to express your
style, and we know you are eager to get your room refresh started. Accessories
will arrive to your home via UPS within 7-10 business days.  

Rugs coming directly from our vendors may take up to 14 days. Once your
accessory order is placed, you can expect tracking emails for your package along
the way.

If you’ve ordered Jasmine, expect your new mattress in 7-10 business days. We
hope you’re ready to enjoy good nights and great mornings.

UPS / FedEx

Shipping Times:
Standard: Order Delivered in 7-10 business days
Standard (Rugs): Order Delivered in 14 business days

+ Out of Area Markets*

--------------------------------------------------------------------------------

While we strive to have delivery coverage across the United States, we are
unable to meet standard delivery timelines in all areas.  In home dates may be
1-2 weeks more than average in out-of-area locations - your local delivery team
will be happy to give you a more detailed estimate dependent on zip code and
product. 

+ In Store Pick Up*

--------------------------------------------------------------------------------

Select stores are able to hold your pieces for a short time for you to pick
up.  If your order is eligible, a “pick-up” option will be displayed in your
cart. Keep in mind that, for safety reasons, store staff will not be able to
load or secure furniture in your vehicle and some items may require customer
assembly. Availability depends on the size of your pieces. Pickup times will
vary by location, please contact your local store for details. This service is
complimentary!

+ What to Expect After Your Web Order Is Placed

--------------------------------------------------------------------------------

We believe the best retailers combine their national strength with the personal
touch of their local stores and delivery centers. We are proud to have a strong
network of Bassett stores and retail partners across the country. Whenever
possible, we pass on the delivery and care of your furniture web order to these
local stores and retail partners.

ORDER ACKNOWLEDGEMENT

Once you place an order online, you’ll receive an email acknowledging both your
order and your sale price. This email will also include the contact information
for the local team handling your order.

REVIEW, CONFIRMATION AND UPDATES

The location handling your order will review your order to verify your items,
especially when custom product is ordered. A design consultant may contact you
to discuss your design and options that may not have been available online. Over
the course of production, your local team, supported by updates over email, will
keep you updated with the status of your order.

DELIVERY SCHEDULING

Once your pieces are available, your local team will call to schedule delivery!
We strive to deliver at your convenience and usually have several days of the
week on which we regularly deliver. One to two days before scheduled delivery,
your local team will provide a 3 hour window for when you can expect your
furniture. Due to complicated delivery schedules, Bassett is not able to
guarantee a specific delivery time and is only able to accommodate rescheduling
of delivery with 48 hours advance notice. At your request, however, your local
store will gladly contact you 1 hour prior to scheduled delivery.

We strive to schedule deliveries around your needs, which may extend the total
time to deliver. Bassett will hold your order in the local distribution center
for 30 days. After 30 days, your order must be paid in full. If your order is
held in a Bassett distribution center for 60 days or more, a service fee of 2%
of your order total (excluding tax and delivery) will be charged monthly until
your order is scheduled for delivery. Service fees must be paid monthly. All
service fees must be paid prior to scheduling delivery. All orders with no
communication from the customer will be cancelled after holding the order for 6
months after receiving the merchandise in our local distribution center. A 15%
restocking fee plus all service fees will be applied to the order upon
cancellation. Contact your local store for details.

ACCESSORIES

Shipped straight to you! As with all Bassett pieces, you’ll be given a
confirmation email that we’ve received your order and will be updated as your
order progresses through processing and shipment.

+ Delivery Guidelines

--------------------------------------------------------------------------------

Your room is almost complete! Please read the following to ensure the smoothest
possible delivery:

RESCHEDULING

We realize things may happen that require changes to your schedule. We’re happy
to accommodate rescheduling your delivery with 48 hours advanced notice.

MEASURING

Before you order, please consider the size of your space in relation to your new
pieces. Measure all doorways, stairwells, hallways, ceilings, entryways, and
landings to ensure that your furniture will fit into your room, as all custom
furniture is non-returnable. Make note of any obstacles such as bannisters,
narrow entries, low ceilings, or interior walls that may cause issue with
furniture placement. Your local team will be happy to provide detailed
measurements of your new pieces.

Bassett offers both a room planner and an in-home design service to assist with
the measurement and placement of your new pieces! We strongly recommend using
these tools to ensure a proper fit for your new pieces.

DELIVERY OBSTACLES

Please communicate to your team if you have challenging roads, driveways or
other access points that would be difficult for our trucks. Be sure to find out
any requirements for access to buildings that have specific delivery
instructions, such as deliveries allowed only during certain hours, dedicated
freight elevators, etc.

ROOM PREPARATION

Out with the old and in with the new! Please make arrangements to have old
furniture removed prior to delivery. Have a pathway cleared through your home to
the room in which the furniture will be placed.

DELIVERY

Our professionally trained delivery team will unwrap, place, and assemble your
new furniture in the appropriate room, with the exception of cribs (which are
delivered boxed and require customer assembly). Please note our team cannot
rearrange existing furniture, connect or disconnect electrical equipment, or
hang mirrors or wall art.

INSPECTION

We only smile if you do....please inspect your furniture and share any concerns
you may have with your delivery team immediately.


GET EXPERT DESIGN HELP ON YOUR PROJECT...BIG OR SMALL

Design Services 
Our designers would love to help you craft a space you love and want to share.

Materials Workroom 
See our Fabrics, Leathers and Wood Finishes. Select your favorites for your next
design.

Comfort Story 
Comfort is personal. We use generations of skill to build a style that fits you.

Blog 
Visit our blog for insight into making the most of living in your space.
Be the first to know.
New arrivals & special offers sent straight to your inbox.
Email


Email signup successful Please provide a valid email

About Us
 * Our Story
 * Careers
 * Investors
 * Community Involvement
 * Environmental Initiatives
 * Military & First Responders Discount

Resources
 * Upholstery Warranty
 * Wood Warranty
 * Catalog
 * Product Safety
 * Bassett Community
 * Blog
 * New Age Recall Information

Customer Service
 * Shipping & Delivery
 * Return & Cancellation Policy
 * Direct Mail Preferences
 * Bassett Credit Card
 * Affirm Financing
 * Gift Card
 * FAQs
 * Contact Us

Store
 * Store Locator
 * View All Stores

Member Tools

 * To the Trade
 * Sales Tools
 * Club Level By Bassett

--------------------------------------------------------------------------------

Copyright © 2003-2024 Bassett Furniture Industries. All Rights Reserved.

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 * Accessiblity Statement







REMOVE PRODUCT?

 
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Cancel Yes


SAVE FOR LATER?

 
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later?



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