centrical.com Open in urlscan Pro
2620:12a:8001::2  Public Scan

Submitted URL: http://centrical.com/
Effective URL: https://centrical.com/
Submission: On November 22 via manual from IN — Scanned from DE

Form analysis 7 forms found in the DOM

GET https://centrical.com/

<form role="search" method="get" class="search-form" action="https://centrical.com/">
  <label>
    <span class="screen-reader-text">Search for:</span>
    <input type="search" class="search-field" placeholder="Search …" value="" name="s">
  </label>
  <input type="submit" class="search-submit button green" value="Search">
</form>

POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/457183/790621ac-a378-4882-bbed-c3bb81d6be89

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      <legend class="hs-field-desc" style="display: none;"></legend>
      <div class="input"><input name="keyword" class="hs-input" type="hidden" value=""></div>
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      <legend class="hs-field-desc" style="display: none;"></legend>
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      <legend class="hs-field-desc" style="display: none;"></legend>
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  <div class="hs_submit hs-submit">
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    <div class="actions"><input type="submit" class="hs-button primary large" value="Request Demo"></div>
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    name="target_iframe_790621ac-a378-4882-bbed-c3bb81d6be89" style="display: none;"></iframe>
</form>

POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/457183/7f77ce6e-9cb4-4726-a637-847d5b284db8

<form id="hsForm_7f77ce6e-9cb4-4726-a637-847d5b284db8" method="POST" accept-charset="UTF-8" enctype="multipart/form-data" novalidate=""
  action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/457183/7f77ce6e-9cb4-4726-a637-847d5b284db8"
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  <fieldset class="form-columns-2">
    <div class="hs_firstname hs-firstname hs-fieldtype-text field hs-form-field"><label id="label-firstname-7f77ce6e-9cb4-4726-a637-847d5b284db8" class="" placeholder="Enter your First name"
        for="firstname-7f77ce6e-9cb4-4726-a637-847d5b284db8"><span>First name</span></label>
      <legend class="hs-field-desc" style="display: none;"></legend>
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      <legend class="hs-field-desc" style="display: none;"></legend>
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    <div class="hs_email hs-email hs-fieldtype-text field hs-form-field"><label id="label-email-7f77ce6e-9cb4-4726-a637-847d5b284db8" class="" placeholder="Enter your Work Email" for="email-7f77ce6e-9cb4-4726-a637-847d5b284db8"><span>Work
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      <legend class="hs-field-desc" style="display: none;"></legend>
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          <option value="1,001-5,000 people">1,001-5,000 people</option>
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          <option value="251-500 people">251-500 people</option>
          <option value="101-250 people">101-250 people</option>
          <option value="1-100 people">1-100 people</option>
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          <option value="Belarus">Belarus</option>
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          <option value="Belize">Belize</option>
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          <option value="Bosnia Herzegovina">Bosnia Herzegovina</option>
          <option value="Botswana">Botswana</option>
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          <option value="Bulgaria">Bulgaria</option>
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          <option value="Dominica">Dominica</option>
          <option value="Dominican Republic">Dominican Republic</option>
          <option value="East Timor">East Timor</option>
          <option value="Ecuador">Ecuador</option>
          <option value="Egypt">Egypt</option>
          <option value="El Salvador">El Salvador</option>
          <option value="Equatorial Guinea">Equatorial Guinea</option>
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          <option value="Guinea-Bissau">Guinea-Bissau</option>
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          <option value="Japan">Japan</option>
          <option value="Jordan">Jordan</option>
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          <option value="Korea South">South Korea</option>
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          <option value="Kyrgyzstan">Kyrgyzstan</option>
          <option value="Laos">Laos</option>
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          <option value="Libya">Libya</option>
          <option value="Liechtenstein">Liechtenstein</option>
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          <option value="Luxembourg">Luxembourg</option>
          <option value="Macedonia">Macedonia</option>
          <option value="Madagascar">Madagascar</option>
          <option value="Malawi">Malawi</option>
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          <option value="Monaco">Monaco</option>
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          <option value="Montenegro">Montenegro</option>
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          <option value="Myanmar, (Burma)">Myanmar, (Burma)</option>
          <option value="Namibia">Namibia</option>
          <option value="Nauru">Nauru</option>
          <option value="Nepal">Nepal</option>
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          <option value="Paraguay">Paraguay</option>
          <option value="Peru">Peru</option>
          <option value="Philippines">Philippines</option>
          <option value="Poland">Poland</option>
          <option value="Portugal">Portugal</option>
          <option value="Qatar">Qatar</option>
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GUIDE FRONTLINE EMPLOYEE SUCCESS
AND GROWTH

Leading enterprises keep their employees engaged, connected, and performing at
their best with Centrical.

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TRUSTED BY LEADING ENTERPRISES:



EMPLOYEES THAT ARE FRONTLINE AGENTS, ADVISORS, REPRESENTATIVES IN SALES,
SERVICE, AND SUPPORT TYPICALLY IN A CONTACT OR CALL CENTER, RETAIL ENVIRONMENT,
OR OTHER FIELD ROLE.
GUIDE YOUR EMPLOYEES TO BUSINESS SUCCESS

Transform how frontline teams perform, coach, learn, and connect through a
personalized experience, at scale.

CONTACT CENTER


EMPOWER AGENTS FOR SUCCESS

Equip your contact center employees and managers to meet and exceed their
targets — including customer satisfaction, first call resolution (FCR), average
handle time, and more — with personalized goals, performance-driven
microlearning, and continuous, gamification-powered feedback.

Learn More

“In a very real way, this platform enabled agents by motivating them at a
personal level to do more, do better, make changes, and grow.”

DEE NILES
CONTACT CENTER


Read case study
 * Centrical clients experience:
 * 12% increase in productivity
 * 15% increase in CSAT and FCR scores
 * 30% reduction in early attrition

“Centrical’s platform is one of the most important, top 3 platforms we use at
our company right now, it’s as important if not more important than our point of
sales system.“

BRIAN SNYDER
SALES


Read case study

SALES


BOOST YOUR SALES PERFORMANCE

Keep the competitive spirit alive and empower your salespeople to hit their
goals with real-time visibility into sales performance, individual and team
competitions, and coaching and learning in the flow of work.

Learn More
 * Centrical clients experience:
 * 3.5x more learning participation
 * 12% increase in sales per hour
 * 18% increase in average order value

LEARNING & DEVELOPMENT


DELIVER PERSONALIZED LEARNING AT SCALE

Centrical’s AI leverages multiple data sources — real-time performance data,
manager feedback, and more — to create personalized, performance-driven learning
paths that create measurable business impact from onboarding and beyond.

Learn More

“Employees’ engagement in the learning process is amazing.”

NEOMIE ROTHNIE
LEARNING & DEVELOPMENT


Read case study
 * Centrical clients experience:
 * Average assessment scores of 90% or higher
 * 53% less time spent authoring learning content
 * 50% faster onboarding


OUR PARTNER ECOSYSTEM

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Learn more about our partnerships


ONE PLATFORM. ONE EXPERIENCE. EXPONENTIAL IMPACT.

Previous


PERFORMANCE MANAGEMENT

Enable your people to own their performance. Provide clarity on goals with
instant feedback on progress. Recognize achievements and offer up learning and
support to drive continuous improvement.


PERSONALIZED MICROLEARNING

Knowledge is power. Create a culture of continuous learning and improve
knowledge retention by delivering adaptive training content in the flow of work.


AUGMENTED COACHING

Empower managers to spend more time supporting their teams and less time digging
through data with AI-powered coaching that delivers personalized performance
insights, guided actions, and feedback.


ADVANCED GAMIFICATION

Promote personal progress, connectedness, empowerment, and appreciation to
motivate and retain your people with gamification, rewards, recognition, and
automated feedback.


ADVANCED GAMIFICATION

Promote personal progress, connectedness, empowerment, and appreciation to
motivate and retain your people with gamification, rewards, recognition, and
automated feedback.


PERFORMANCE MANAGEMENT

Enable your people to own their performance. Provide clarity on goals with
instant feedback on progress. Recognize achievements and offer up learning and
support to drive continuous improvement.


PERSONALIZED MICROLEARNING

Knowledge is power. Create a culture of continuous learning and improve
knowledge retention by delivering adaptive training content in the flow of work.


AUGMENTED COACHING

Empower managers to spend more time supporting their teams and less time digging
through data with AI-powered coaching that delivers personalized performance
insights, guided actions, and feedback.


ADVANCED GAMIFICATION

Promote personal progress, connectedness, empowerment, and appreciation to
motivate and retain your people with gamification, rewards, recognition, and
automated feedback.


PERFORMANCE MANAGEMENT

Enable your people to own their performance. Provide clarity on goals with
instant feedback on progress. Recognize achievements and offer up learning and
support to drive continuous improvement.


PERFORMANCE MANAGEMENT

Enable your people to own their performance. Provide clarity on goals with
instant feedback on progress. Recognize achievements and offer up learning and
support to drive continuous improvement.


PERSONALIZED MICROLEARNING

Knowledge is power. Create a culture of continuous learning and improve
knowledge retention by delivering adaptive training content in the flow of work.


AUGMENTED COACHING

Empower managers to spend more time supporting their teams and less time digging
through data with AI-powered coaching that delivers personalized performance
insights, guided actions, and feedback.


ADVANCED GAMIFICATION

Promote personal progress, connectedness, empowerment, and appreciation to
motivate and retain your people with gamification, rewards, recognition, and
automated feedback.


PERSONALIZED MICROLEARNING

Knowledge is power. Create a culture of continuous learning and improve
knowledge retention by delivering adaptive training content in the flow of work.


PERFORMANCE MANAGEMENT

Enable your people to own their performance. Provide clarity on goals with
instant feedback on progress. Recognize achievements and offer up learning and
support to drive continuous improvement.


PERSONALIZED MICROLEARNING

Knowledge is power. Create a culture of continuous learning and improve
knowledge retention by delivering adaptive training content in the flow of work.


AUGMENTED COACHING

Empower managers to spend more time supporting their teams and less time digging
through data with AI-powered coaching that delivers personalized performance
insights, guided actions, and feedback.


ADVANCED GAMIFICATION

Promote personal progress, connectedness, empowerment, and appreciation to
motivate and retain your people with gamification, rewards, recognition, and
automated feedback.


AUGMENTED COACHING

Empower managers to spend more time supporting their teams and less time digging
through data with AI-powered coaching that delivers personalized performance
insights, guided actions, and feedback.


PERFORMANCE MANAGEMENT

Enable your people to own their performance. Provide clarity on goals with
instant feedback on progress. Recognize achievements and offer up learning and
support to drive continuous improvement.


PERSONALIZED MICROLEARNING

Knowledge is power. Create a culture of continuous learning and improve
knowledge retention by delivering adaptive training content in the flow of work.


AUGMENTED COACHING

Empower managers to spend more time supporting their teams and less time digging
through data with AI-powered coaching that delivers personalized performance
insights, guided actions, and feedback.


ADVANCED GAMIFICATION

Promote personal progress, connectedness, empowerment, and appreciation to
motivate and retain your people with gamification, rewards, recognition, and
automated feedback.


ADVANCED GAMIFICATION

Promote personal progress, connectedness, empowerment, and appreciation to
motivate and retain your people with gamification, rewards, recognition, and
automated feedback.


PERFORMANCE MANAGEMENT

Enable your people to own their performance. Provide clarity on goals with
instant feedback on progress. Recognize achievements and offer up learning and
support to drive continuous improvement.


PERSONALIZED MICROLEARNING

Knowledge is power. Create a culture of continuous learning and improve
knowledge retention by delivering adaptive training content in the flow of work.


AUGMENTED COACHING

Empower managers to spend more time supporting their teams and less time digging
through data with AI-powered coaching that delivers personalized performance
insights, guided actions, and feedback.


ADVANCED GAMIFICATION

Promote personal progress, connectedness, empowerment, and appreciation to
motivate and retain your people with gamification, rewards, recognition, and
automated feedback.


PERFORMANCE MANAGEMENT

Enable your people to own their performance. Provide clarity on goals with
instant feedback on progress. Recognize achievements and offer up learning and
support to drive continuous improvement.


PERFORMANCE MANAGEMENT

Enable your people to own their performance. Provide clarity on goals with
instant feedback on progress. Recognize achievements and offer up learning and
support to drive continuous improvement.


PERSONALIZED MICROLEARNING

Knowledge is power. Create a culture of continuous learning and improve
knowledge retention by delivering adaptive training content in the flow of work.


AUGMENTED COACHING

Empower managers to spend more time supporting their teams and less time digging
through data with AI-powered coaching that delivers personalized performance
insights, guided actions, and feedback.


ADVANCED GAMIFICATION

Promote personal progress, connectedness, empowerment, and appreciation to
motivate and retain your people with gamification, rewards, recognition, and
automated feedback.


PERSONALIZED MICROLEARNING

Knowledge is power. Create a culture of continuous learning and improve
knowledge retention by delivering adaptive training content in the flow of work.


PERFORMANCE MANAGEMENT

Enable your people to own their performance. Provide clarity on goals with
instant feedback on progress. Recognize achievements and offer up learning and
support to drive continuous improvement.


PERSONALIZED MICROLEARNING

Knowledge is power. Create a culture of continuous learning and improve
knowledge retention by delivering adaptive training content in the flow of work.


AUGMENTED COACHING

Empower managers to spend more time supporting their teams and less time digging
through data with AI-powered coaching that delivers personalized performance
insights, guided actions, and feedback.


ADVANCED GAMIFICATION

Promote personal progress, connectedness, empowerment, and appreciation to
motivate and retain your people with gamification, rewards, recognition, and
automated feedback.


AUGMENTED COACHING

Empower managers to spend more time supporting their teams and less time digging
through data with AI-powered coaching that delivers personalized performance
insights, guided actions, and feedback.


PERFORMANCE MANAGEMENT

Enable your people to own their performance. Provide clarity on goals with
instant feedback on progress. Recognize achievements and offer up learning and
support to drive continuous improvement.


PERSONALIZED MICROLEARNING

Knowledge is power. Create a culture of continuous learning and improve
knowledge retention by delivering adaptive training content in the flow of work.


AUGMENTED COACHING

Empower managers to spend more time supporting their teams and less time digging
through data with AI-powered coaching that delivers personalized performance
insights, guided actions, and feedback.


ADVANCED GAMIFICATION

Promote personal progress, connectedness, empowerment, and appreciation to
motivate and retain your people with gamification, rewards, recognition, and
automated feedback.


ADVANCED GAMIFICATION

Promote personal progress, connectedness, empowerment, and appreciation to
motivate and retain your people with gamification, rewards, recognition, and
automated feedback.

Next
 * 1
 * 2
 * 3
 * 4


FEATURED RESOURCES

eBook


MICROLEARNING THROUGH GAMIFICATION: 8 SIMPLE STEPS

Improved knowledge retention and increased performance starts with
microlearning, interval learning, and topic repetition.

Find out more
eBook


THE FIRST 90 DAYS: USING GAMIFICATION TO ENGAGE AND RETAIN NEW CONTACT CENTER
HIRES

How can gamified learning and performance can prevent early attrition in the
contact center and ensure frontline managers engage new hires?

Find out more
eBook


2022 TREND REPORT: THE REALITY OF CONTACT CENTER EMPLOYEE PERFORMANCE

We surveyed contact center leaders to learn what they are doing to motivate,
engage, train, and retain employees, as well as their 2022-2023 top priorities
and initiatives. 

Find out more
eBook


GAMIFICATION OR DIGITAL CULTURE: THE FUTURE OF ENGAGEMENT IN THE CONTACT CENTER

What digital motivation can do for frontline employees and their managers, from
real-time performance management to learning, coaching, and recognition.

Find out more
See why our customers love us!

Previous

“Centrical helped us motivate agents and it creates a feeling of healthy
competition. All this enables our operations teams to achieve their KPI goals
and meet and exceed client expectations. Over the year, we have documented
improvements in several KPIs and across different business units. Since we
started working with this team, we have found at least once success story every
month.” 

Jaime Parra, Gamification Project Manager, Teleperformance

“Centrical is a gamechanger. Prior to launch, I was stagnant with my performance
– stuck at the same level with no real confidence that I could improve. But the
introduction of their platform brought new life into my understanding and belief
that I could achieve more. I’ve earned more money than ever thought was
possible, which has created an enormous impact for my family.”  

Gina, Verizon Cellular Sales Associate

“We leveraged Centrical for a significant cross training initiative for our
sales organization and this platform was one of the key drivers of the program’s
success. Centrical helped us achieve on time, 100% completion and we received
exceptional feedback from users and managers on the learning experience.” 

Kerry Cannon, Operations Manager, Sales Learning & Development, Yahoo! Inc.

“Centrical helped us motivate agents and it creates a feeling of healthy
competition. All this enables our operations teams to achieve their KPI goals
and meet and exceed client expectations. Over the year, we have documented
improvements in several KPIs and across different business units. Since we
started working with this team, we have found at least once success story every
month.” 

Jaime Parra, Gamification Project Manager, Teleperformance

“Centrical is a gamechanger. Prior to launch, I was stagnant with my performance
– stuck at the same level with no real confidence that I could improve. But the
introduction of their platform brought new life into my understanding and belief
that I could achieve more. I’ve earned more money than ever thought was
possible, which has created an enormous impact for my family.”  

Gina, Verizon Cellular Sales Associate

“We leveraged Centrical for a significant cross training initiative for our
sales organization and this platform was one of the key drivers of the program’s
success. Centrical helped us achieve on time, 100% completion and we received
exceptional feedback from users and managers on the learning experience.” 

Kerry Cannon, Operations Manager, Sales Learning & Development, Yahoo! Inc.

“Centrical helped us motivate agents and it creates a feeling of healthy
competition. All this enables our operations teams to achieve their KPI goals
and meet and exceed client expectations. Over the year, we have documented
improvements in several KPIs and across different business units. Since we
started working with this team, we have found at least once success story every
month.” 

Jaime Parra, Gamification Project Manager, Teleperformance
Next
 * 1
 * 2
 * 3


GUIDE YOUR EMPLOYEES TO BUSINESS SUCCESS WITH CENTRICAL

See how Centrical can help your organization boost employee engagement and
increase business performance.

Request Demo



REQUEST A FREE DEMO

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