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 1. Home
 2. In The News
 3. Alorica Recognized as a Leader in the 2021 Gartner Magic Quadrant for
    Customer Service BPO






ALORICA RECOGNIZED AS A LEADER IN THE 2021 GARTNER MAGIC QUADRANT FOR CUSTOMER
SERVICE BPO

Published on February 14, 2021
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GLOBAL CX PROVIDER POSITIONED HIGHEST ON ABILITY TO EXECUTE

IRVINE, Calif. – February 15,2021 –Alorica Inc., a global customer experience
(CX) provider, announced today that it has been named a Leader in the February
2021 Gartner Magic Quadrant for Customer Service BPO. Alorica was recognized as
a Leader for both completeness of vision and ability to execute.  

“We are honored to be recognized as an industry leader, and in our opinion,
attribute it to our forward-thinking business strategy and operational
excellence,” said Andy Lee, CEO of Alorica. “Starting off with a clear vision is
critical, and without the right execution, that vision becomes impossible to
achieve. Coming out of an epic year that accelerated adoption of transformative
service models, we will continue to invest in optimizing our best-in-class teams
and solutions to ensure consistent delivery of unparalleled employee and
customer experiences.”  

Alorica’s mission of creating insanely great customer experiences is driven by
expanding and upskilling its workforce, deploying advanced digitization
strategies and executing award-winning processes to deliver on behalf of global
brands. The company leverages its expertise in talent management,
globally-scaled operations and integration of machine learning, big data and
automation to empower its employees. As a technology integrator, Alorica
provides clients with flexible deployment models in the development of digital
and operational solutions. As a result of Alorica’s unwavering vision and
execution, the leading BPO has captured key CX opportunities in both traditional
and emerging services including content moderation, concierge services, gaming
support and fraud programs.  

For Ability to Execute, Alorica was positioned the highest, which according to
Gartner, “summarizes factors such as the vendor’s financial viability, market
responsiveness, product development, sales channels and customer base.”  

Lee added, “Our valued partners are facing a time of rapid transformation, and
our unique approach to engagement provides strategic, operational and financial
alignment with their business needs. As one of the world’s largest customer
experience providers, we have the global scale, high-performance track record,
industry-leading talent and innovative service offerings to deliver
differentiated service experiences to our clients.”  

Gartner is one of the world’s leading research & advisory firms and the Magic
Quadrant reports are a culmination of rigorous, fact-based research in specific
markets, providing a wide-angle view of the relative positions of the providers
in markets where growth is high and provider differentiation is distinct.
Providers are positioned into four quadrants: Leaders, Challengers, Visionaries
and Niche Players. BPOs were evaluated based on 15 criteria including customer
experience, market strategy, product/service, operations and innovation among
others. The research enables companies to get the most from market analysis in
alignment with their unique business and technology needs.    

Gartner Disclaimer:

Gartner does not endorse any vendor, product or service depicted in our research
publications, and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research publications
consist of the opinions of Gartner research organization and should not be
construed as statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.  

About Alorica

We are made up of 100,000 passionate problem solvers who make lives better
through positive customer interactions—at every touchpoint—across voice, chat
and social. Leveraging innovative technologies—including intelligent automation
and a comprehensive analytics suite—we support the world’s most respected brands
with the best talent and resources necessary to create insanely
great experiences. Alorica provides a host of world-class services—from customer
care to financial solutions and digital services—to clients across industries of
all kinds, many of whom are on the Fortune 500. Alorica contact centers and
operation hubs span the globe with locations in 14 countries. To learn more,
visit www.Alorica.com.  

 

Media Contact

Sunny Yu

Sr. Director of Global Communications

Sunny.Yu@Alorica.com

714-469-8385  

 


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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect
subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of
Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain
separate legal entities.

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