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ENGAGE, INTERACT, AND CLIMB THE RANKS

Get recognized for your contributions! Our leaderboard highlights the most
active members who ask questions, share insights, and help others. The more you
contribute, the higher you’ll rank! Stay active, connect with fellow customers
and company members, and watch your involvement shine. Your participation
strengthens our community—let’s keep the conversation going!
 * Global Leaderboard
 * KM Expert Leaderboard (non-eGainers)



    
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Category Topics
ANNOUNCEMENTS

We’ll post any news and details of upcoming events here.
7

KM COMMUNITY OF PRACTICE

Join the community, introduce yourself, tell us what’s top of mind for you!
3

KNOWLEDGE HUB

Ask our AI and knowledge experts.
63

ASSISTGPT

Connect with experts and other users in the community who are already using
eGain AssistGPT. Got questions? Ask away!
13

INSTANT ANSWERS

Connect with experts about eGain Instant Answers™, a radically simple experience
for users to find relevant answer snippets from enterprise knowledge bases using
generative-AI technology.
2

CONVERSATION HUB

Have questions about eGain’s digital interaction applications - email, chat, &
others? This is your forum.
37

ANALYTICS HUB

Clear your doubts about eGain Analytics.
11

MARKETPLACE

Virtual Financial Coach, SmartIVR, Telehealth, and other solutions.
2

PLATFORM + DEVELOPER

Ask your integrations, APIs, SDKs, Integration Patterns, and other related
questions here. Also about Salesforce, MS Dynamics CRM, Amazon Connect, or
another.
13

EGAIN FOR CISCO

7


Latest

Welcome to eGain Community

0
Jul 2021
Is it possible to dynamically link to topic?
Knowledge Hub
3
27d
KPIs Related to Knowledge
KM Community of Practice
0
Nov 7
How to Make Your Content Shine in Instant Answers!
Instant Answers
generative-aiinstant-answersbest-practices
0
Nov 6
Are You Pasting Content from Word Docs into Your Articles? Here’s How to Do It
Right!
Knowledge Hub
authoringword
0
Nov 6
Happy Knowledge November! Free Udemy Knowledge Academy Course throughout the
month
Announcements
0
Nov 4
AI features and their hurdles
KM Community of Practice
1
Oct 31
Launching our new KM Community of Practice today at Solve 24!
KM Community of Practice
2
Oct 31
ENDED eGain Solve 24 Raffle Contest in Chicago
Announcements
eventsolveprizesrafflecontest
70
Oct 30
Do agents have the ability to block chats from specific customers?
Conversation Hub
0
Oct 25
How do I know if I can trust the instant answer?
Instant Answers
1
Oct 24
Is there a video that shows what AssistGPT does for Agents?
AssistGPT
assistgpt
0
Oct 24
Is there a video that shows what AssistGPT does for a Knowledge Author?
AssistGPT
assistgptauthoring
0
Oct 24
How can a Knowledge Manager enable AI search features for a specific portal?
Knowledge Hub
egain-universityassistgpt
0
Oct 24
Can we update knowledge articles directly based on reports in the Analytics
Console?
Analytics Hub
egain-universityauthoring
0
Oct 24
Article Version Limit
Knowledge Hub
2
Oct 23
Do Archived Articles Ever Get Deleted?
Knowledge Hub
0
Oct 23
Is there a limit to how many bookmarks a user can have in the knowledge console?
Knowledge Hub
0
Oct 23
Is there any knowledge training that I can take online?
Knowledge Hub
egain-university
0
Oct 21
Do I need to have access to an eGain system to be able to complete Knowledge
Academy?
Knowledge Hub
egain-university
0
Oct 21
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