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1 forms found in the DOM

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      <div class="flex items-center gap-1">
        <div class="font-bold xl:text-2xl">Your current ARR</div><button data-state="closed" type="button" class="cursor-pointer"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" width="1em" height="1em"
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          </svg></button>
      </div>
      <div class="">
        <div class="relative grid gap-y-1">
          <div class="relative"><span class="pointer-events-none absolute top-3 text-base left-4">$</span><input step="1000" placeholder="0"
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  </div>
  <div>
    <div class="flex items-center justify-between gap-2 md:mb-4 mb-[60px]">
      <div class="flex items-center gap-1">
        <div class="font-bold xl:text-2xl">Your Current Retention Rate</div><button data-state="closed" type="button" class="cursor-pointer"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" width="1em" height="1em"
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          </svg></button>
      </div>
      <div class="hidden md:block">
        <div class="relative grid gap-y-1">
          <div class="relative"><span class="pointer-events-none absolute top-3 text-base right-4">%</span><input type="number" step="1" placeholder="50"
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              title="" id="radix-:R4kpcmuiula:" name="retentionRate" value="90"></div>
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      </div>
    </div>
    <div class="grid grid-cols-[28px_1fr_53px] items-center gap-2 md:grid-cols-[32px_1fr_57px]"><span class="text-gray-700">50%</span><span dir="ltr" data-orientation="horizontal" aria-disabled="false"
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            role="slider" aria-label="Volume" aria-valuemin="50" aria-valuemax="100" aria-orientation="horizontal" data-orientation="horizontal" tabindex="0" class="relative block h-8 w-8 rounded-full bg-white focus:outline-none md:bg-green-140"
            style="" data-radix-collection-item="" aria-valuenow="90">
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              <div class="relative flex h-8 min-w-20 items-center justify-center gap-1 whitespace-nowrap rounded-lg bg-white px-3 py-2"><span>90</span><span>%</span></div>
            </div>
          </span><input value="90" style="display: none;"></span></span><span class="text-right uppercase text-gray-700">100%</span></div>
  </div>
  <div>
    <div class="flex items-center justify-between gap-2 md:mb-4">
      <div class="flex items-center gap-1">
        <div class="font-bold xl:text-2xl">Your total upsell revenue this year</div><button data-state="closed" type="button" class="cursor-pointer"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" width="1em" height="1em"
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          </svg></button>
      </div>
      <div class="">
        <div class="relative grid gap-y-1">
          <div class="relative"><span class="pointer-events-none absolute top-3 text-base left-4">$</span><input step="1000" placeholder="0"
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  </div>
  <div>
    <div class="flex items-center justify-between gap-2 md:mb-4 mb-[60px]">
      <div class="flex items-center gap-1">
        <div class="font-bold xl:text-2xl">Number of CSMs on your team</div><button data-state="closed" type="button" class="cursor-pointer"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" width="1em" height="1em"
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          <div class="relative"><span class="pointer-events-none absolute top-3 text-base right-4"></span><input type="number" step="1" placeholder="0"
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    <div class="grid grid-cols-[28px_1fr_53px] items-center gap-2 md:grid-cols-[32px_1fr_57px]"><span class="text-gray-700">0</span><span dir="ltr" data-orientation="horizontal" aria-disabled="false"
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              <div class="relative flex h-8 min-w-20 items-center justify-center gap-1 whitespace-nowrap rounded-lg bg-white px-3 py-2"><span>15</span><span></span></div>
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    type="button">Calculate</button>
</form>

Text Content

 * About us
 * Trust center
 * ROI Calculator

Log InSchedule a demo


STOP CHURN RISK
ACROSS YOUR ENTIRE
CUSTOMER BASE


Schedule a demo
We help B2B businesses increase NRR by analyzing every customer call, email, and
message to ensure that everyone - from front-line teams to the C-suite - is in
the business of retaining and expanding customers.
Syncs with



IT’S NEAR IMPOSSIBLE
TO LISTEN
TO
YOUR
CUSTOMERS AT SCALE

Scattered
There is so much being said across so many different channels and teams.
Incomplete
Capturing feedback manually in a CRM, Excel, or Slack only captures a fraction
of what is said.
Missing Perspectives
Front-line teams don't always know what to listen for.


YOUR AUTOMATED
CO-PILOT TO DRIVE NRR

SURFACE RISKS AND OPPORTUNITIES

BackEngine analyzes all customer interactions using AI to identify risks and
opportunities way beyond keyword matching. Unlike trying to manually report on
what customers say, we automatically categorize and prioritize everything,
ensuring the right teams can act quickly to drive NRR.

ACT ON DATA – NOT GUESSWORK

GET ON THE SAME PAGE




THE RESULTS

Prevent churn by picking up subtle risks

Never miss an expansion opportunity,
by applying a commercial lens on all interactions

Identify and debug product, service, and pricing
issues that are getting in the way of customer value



FINANCIAL IMPACT

ENTER YOUR DATA

Your current ARR
$

Your Current Retention Rate
%
50%
90%
100%
Your total upsell revenue this year
$

Number of CSMs on your team

0
15
100
Calculate

PROJECTED GAINS

Saved revenue
$500k
Saved churned customer revenue through earlier detection of issues
Incremental upsell revenue
$100k
By capturing more upsell opportunities
Saved hours
3000
Saved customer success hours by automating manual data entry and feedback
categorization



ENTERPRISE-READY

Trust center

ENCRYPTION

Data is encrypted both at rest and in transit.
We generate a unique key for each one of the customers we monitor for you to
maximize isolation. At any time, you can revoke our encryption key, rendering
all associated data unusable.


SECURITY

Production data is entirely isolated from any other environments. Our employees
do not have access to customer data unless you explicitly grant us permissions.
We only monitor interactions with the customers that you request.


SOC 2 TYPE II COMPLIANT

We are SOC 2 Type 2 compliant.
Click here
to access our Trust Center
or contact us for
a copy of our report.

Trust Center


BEYOND EASY

Get up and running in under 30 minutes


01

SET-UP

Decide which customers you
want us to monitor and which team members you want to have access to BackEngine.
15 minutes


02

AUTHENTICATE

Give BackEngine permissions
to Google, Zoom, and other tools.
5 minutes


03

DONE!

That’s it. Our product will securely work in the background. Nothing else is
needed from you.
Ready to use


START GROWING CUSTOMER REVENUE TODAY!

There's no better time to operationalize your NRR growth.
Schedule a demo


FREQUENTLY ASKED QUESTIONS

Not seeing your question here?
Contact us
What is BackEngine?
BackEngine is an AI-powered platform that helps B2B businesses drive Net Revenue
Retention (NRR) by analyzing customer communications across various channels. We
extract key insights from calls, emails, and messages to ensure everyone in your
organization understands and can act on customer needs, helping retain and
expand accounts.
What types of data sources can BackEngine analyze?

Do I need developers to integrate BackEngine with our existing systems?

How long does it take to get started with BackEngine?

How customizable is BackEngine?

Is there a trial or proof of concept program available?

How does BackEngine ensure data privacy and security?

How does BackEngine differ from other customer communication analysis tools?



LATEST INSIGHTS AND UPDATES

Staying connected to customers as you scaleI often think back to the early days
at Thinknear and Sense360, when I was on every call with prospects and
customers. It was my direct line to understanding what they were trying to solve
and how we could build a product they would value. But as we scaled, that line
started to stretch, and suddenly, I couldn't be on every call.July 29, 2024How
well do you know your customers?This blog post explores the challenge SaaS
businesses face in managing the increasing volume of customer interactions
across various platforms, leading to fragmented insights into customer needs. It
underscores the inefficacy of relying on anecdotal evidence for decision-making
and highlights the need for a more systematic approach to understanding customer
feedback.June 05, 2024The Heavy CS Burden: Why Retention & Expansion Is A Team
SportIt’s time to broaden our view of what affects NRR and adjust our
expectations of who should be accountable for it. By spreading the
responsibility across the organization and aligning roles more closely with the
ability to influence customer outcomes, companies can create a more balanced,
responsive, and ultimately more successful business model. NRR isn’t just a CS
metric; it’s a company-wide mission that every team member should contribute
to.July 17, 2024View all insights
View all insights
©2024 BackEngine. All Rights Reserved
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