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   * Loris for Fintechs & Financial Services
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 * Trust Center
 * About Us
 * Careers

Book a Demo
 * Products
   * Customer Insights
   * Quality Assurance
   * Agent Training & Guidance
 * Book a Demo
 * Resources
 * Use Cases
   * Loris for Fintechs & Financial Services
   * Loris for Retail & eCommerce
   * Loris for Telecom
   * Loris for BPOs

Menu
 * Products
   * Customer Insights
   * Quality Assurance
   * Agent Training & Guidance
 * Book a Demo
 * Resources
 * Use Cases
   * Loris for Fintechs & Financial Services
   * Loris for Retail & eCommerce
   * Loris for Telecom
   * Loris for BPOs

Products

Customer InsightsAutomatically audit 100% of conversations
Quality AssuranceDiscover the root cause behind frequent or emerging customer
issues
Agent Co-PilotHelp agents say the right thing, in real-time
Use Cases

Fintech & Financial Services
Retail & eCommerce
Telecom
Customer-Obsessed Brands
BPOs & Outsourcing
Resources
About Us
Connect with an expert
Products

Customer InsightsAutomatically audit 100% of conversations
Quality AssuranceDiscover the root cause behind frequent or emerging customer
issues
Agent Co-PilotHelp agents say the right thing, in real-time
Use Cases

Fintech & Financial Services
Retail & eCommerce
Telecom
Customer-Obsessed Brands
BPOs & Outsourcing
Resources
About Us
Connect with an expert


UNLOCK THE HIDDEN VALUE OF
EVERY CUSTOMER CONVERSATION

See the real reasons behind customer contact and what you should do about it,
combining proven machine learning and generative AI for industry-leading
conversation intelligence.


Connect with a Loris expert


ON-DEMAND WEBINAR

“FROM QUALITY ASSURANCE TO QUALITY INTELLIGENCE”

Register here
Don't take our word for it.
See what clients say about Loris.



Some of our customer-obsessed clients
Leading Brands Trust Loris with their Customer Experience


Voice of the Customer Insights


TRANSFORM CUSTOMER CONVERSATIONS INTO
VOC INSIGHTS

Immediately see why customers are frustrated, understand the needs hidden in
every conversation, and the ways to improve not only your customer experience,
but also your product and competitive strategy. Instantly and all in one place.

Learn more

Automated Quality Assurance


SIMPLIFY AGENT SCORING & COACHING ON EVERY CHANNEL

Stop subjective assessment, listening to long call recordings, and juggling
multiple systems. Create consistency at every part of your QA process,
automating conversation scoring, streamlining agent coaching, and measuring
performance trends at all levels of your organization.

Learn more
Real-Time Agent Co-Pilot


MAKE EVERY AGENT,
YOUR BEST AGENT

Guide agents in live customer conversations, using best practice workflows and
real-time sentiment analysis to give the right answer, at the right time.
Improve policy compliance, customer satisfaction, and agent ramp time with more
predictable interactions, delivered by agents and powered by AI. 

Learn more



THE AI BEHIND GREAT
CUSTOMER EXPERIENCE TEAMS

Loris gives customer service teams the big picture,

helping them be more efficient, identify how to improve,

and understand where to focus.

Faster
QA Process
+ 0 %
Faster
Handle Times
0 x
Greater
QA Coverage
+ 0 %
Increased
CSAT Scores
+ 0 %
OMNICHANNEL COVERAGE
Loris works with your existing voice, chat, email and customer service platforms


Change your contact center into
your customer intelligence center
It's not a call center - or even a cost center. It's your richest source of
customer feedback (that's currently untapped). Ready to get more out of every
customer conversation?


CAPTURE

Connect your customer experience, voice, and messaging platforms


UNDERSTAND

Turn customer interactions into critical - and actionable - insights


OPTIMIZE

Highlight opportunities for improvement and efficiency


IMPROVE

Enhance agent performance - during and after interactions


DRIVE

Use insights to adjust strategies and create new revenue growth



Still have questions?
Talk to our team.

Talk to a Loris product expert to learn where AI can help your CX.



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