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Submitted URL: http://halifax.co.uk/
Effective URL: https://www.halifax.co.uk/
Submission: On August 22 via manual from GB — Scanned from GB
Effective URL: https://www.halifax.co.uk/
Submission: On August 22 via manual from GB — Scanned from GB
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* Accessibility Statement [Accesskey '0'] Go to Accessibility statement
* Skip to Content [Accesskey 'S'] Skip to main content
* Skip to site Navigation [Accesskey 'N'] Go to Navigation
* Go to Home page [Accesskey '1'] Go to Home page
* Go to Sitemap [Accesskey '2'] Go to Sitemap
* Halifax
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* EVERYDAY BANKING
Online services & more
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EVERYDAY BANKING
* BANKING ONLINE
BANKING ONLINE
* Download our Mobile Banking app
* Register for Online Banking
* Sign in to Online Banking
* Reset your sign in details
EVERYDAY BANKING
* MOBILE BANKING APP
MOBILE BANKING APP
* Setting up the app
* Biometrics
* App notifications
EVERYDAY BANKING
* BANKING NEAR YOU
BANKING NEAR YOU
* PROFILE & SETTINGS
PROFILE & SETTINGS
* Change your telephone number
* Change your address
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* CARD & PIN
CARD & PIN
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* PAYMENTS
PAYMENTS
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* STATEMENTS
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* HELP & SECURITY
We're here for you
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HELP & SECURITY
* FRAUD & SECURITY
FRAUD & SECURITY
* Protecting yourself from fraud
* Latest scams
* Lost or stolen card
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HELP & SECURITY
* MANAGING YOUR MONEY
MANAGING YOUR MONEY
* Credit explained
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* Financial planning
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* LIFE EVENTS
LIFE EVENTS
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* DIFFICULT TIMES
* Money worries
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* CUSTOMER HELP
CUSTOMER HELP
* Support & wellbeing
* Banking online
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* GO PAPER-FREE
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* BANK ACCOUNTS
Accounts & services
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BANK ACCOUNTS
* BANK ACCOUNTS
BANK ACCOUNTS
* Current Account
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* Youth & student accounts
* Joint accounts
* Compare our bank accounts
BANK ACCOUNTS
* TRAVEL SERVICES
TRAVEL SERVICES
* Using your card abroad
* Travel money
* Send money outside the UK
* FEATURES & SUPPORT
* Switch to us
* Cashback Extras
* Rates, rewards & fees
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* Bank account help & guidance
* Mobile device trade in service
ALREADY BANK WITH US?
* * Upgrading your account
* Overdrafts
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* BORROWING
Cards, loans & car finance
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BORROWING
* CREDIT CARDS
CREDIT CARDS
* Credit card eligibility checker
* Balance transfer credit cards
* Large purchase credit cards
* Everyday spending credit cards
* Travel credit cards
* World Elite Mastercard®
* Cashback credit card
* Credit card interest calculator
BORROWING
* LOANS
LOANS
* Loan calculator
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* Car loans
* Debt consolidation loans
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* CAR FINANCE
CAR FINANCE
* Car finance calculator
* Hire Purchase (HP)
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* Car leasing
* Refinance your car
* FEATURES & SUPPORT
* Credit cards help & guidance
* Loans help & guidance
* Car finance help & guidance
* Other borrowing options
* Credit explained
ALREADY BORROWING WITH US?
* * Existing credit card customers
* Existing loan customers
* Existing car finance customers
* Money worries
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* YOUR CREDIT SCORE
Thinking about applying for credit? Check Your Credit Score for free, with
no impact on your credit file.
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* MORTGAGES
Accounts & calculators
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MORTGAGES
* MORTGAGES
MORTGAGES
* First time buyer mortgages
* Moving home
* Remortgage to us
* Existing Halifax mortgage customers
* Buying to let
* Equity release
MORTGAGES
* CALCULATORS & TOOLS
CALCULATORS & TOOLS
* Mortgage calculator
* Remortgage calculator
* Get an agreement in principle
* Base rate change calculator
* Overpayment calculator
* FEATURES & SUPPORT
* Mortgage help & guidance
* Mortgage Prize Draw
* Mortgage protection
* Contact us
ALREADY WITH US?
* EXISTING CUSTOMERS
EXISTING CUSTOMERS
* Manage your mortgage
* Switch to a new deal
* Borrow more
* Switch deal & borrow more
* Moving home
* Help with your payments
* Learn about HelloHome
* Your interest only mortgage
* MORTGAGE SUPPORT
Worried about paying your mortgage? We have various ways that we can help
you.
Get support
* SAVINGS
Accounts & ISAs
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SAVINGS
* SAVINGS ACCOUNTS
SAVINGS ACCOUNTS
* Easy access savings accounts
* Fixed term savings accounts
* Kids’ savings accounts
* Joint savings accounts
* Compare savings accounts
SAVINGS
* ISAS
ISAS
* Compare cash ISAs
* Junior Cash ISA
* Stocks & Shares ISA
* Investment ISA
* ISA allowances explained
* FEATURES & SUPPORT
* Savings calculator
* Save the Change
* Savers Prize Draw
* Savings help & support
* ISAs explained
* Charges & withdrawals
ALREADY SAVING WITH US?
* * Existing customers
* Manage your ISA
* Transfer your ISA
* Base rate
* Dormant accounts
* Tax on savings interest
* Your personal savings allowance
* INVESTING
Pensions & investments
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INVESTING
* INVESTING
INVESTING
* Compare investing options
* Stocks & Shares ISA
* Share Dealing Account
* 18 – 25 Investing Accounts
* Ready-Made Investments
* MyInvest Investment Advice
INVESTING
* ETF QUICKLIST
* Introducing our ETF Quicklist
* View our ETF Quicklist
INVESTING
* GUIDES AND SUPPORT
* Understanding investing
* Research the market
* Investing help and guidance
* Regular investments
* Trading Support
* ETF Academy
* Our charges
* PENSIONS AND RETIREMENT
PENSIONS AND RETIREMENT
* Ready-Made Pension
* Combining your pensions
* Pension calculator
* Self-employed
* Pensions explained
* Top 10 pension tips
* Retirement options
* Existing Ready-Made Pension customers
* Share dealing SIPP
* WEALTH MANAGEMENT
WEALTH MANAGEMENT
* Is advice right for you?
* Benefits of financial advice
* Services we offer
* Cost of advice
ALREADY INVESTING WITH US?
* * Sign in to Share Dealing
* INTRODUCING THE NEW READY-MADE PENSION
A simple, hassle-free way to save for your retirement.
Learn more Link to Halifax Ready-Made Pension
* INSURANCE
Home, life & car
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INSURANCE
* VIEW ALL INSURANCE PRODUCTS
VIEW ALL INSURANCE PRODUCTS
INSURANCE
* HOME INSURANCE
HOME INSURANCE
* Get your quote now
* Compare home insurance
* Buildings & contents insurance
* Contents insurance
* Buildings insurance
* Retrieve your quote
* Home insurance guides
* Manage your home insurance
INSURANCE
* CAR INSURANCE
CAR INSURANCE
* Compare car insurance
* Car insurance help & guidance
* Temporary car insurance
* Sign in to My Account to manage your car insurance
* LIFE COVER
LIFE COVER
* Life insurance
* Critical illness cover
* Mortgage protection insurance
* Help & guidance
* OTHER INSURANCE
* Business insurance
* Landlord insurance
* CLAIMS
* Make a home insurance claim
* Make a life insurance claim
* Make a critical illness claim
* Make a car insurance claim
ALREADY INSURED WITH US?
* SUPPORT FOR EXISTING CUSTOMERS
* Help with existing home insurance
* Help with your existing car insurance
* Help with your existing life insurance
* HOME INSURANCE
Home insurance is 10% cheaper with Halifax when you get a quote and buy
online.
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THE HALIFAX WORLD ELITE MASTERCARD®
Earn cashback on card purchases plus additional travel benefits. Representative
55.0% APR variable. Credit is subject to status. A monthly fee applies.
Explore World Elite Mastercard
* Quick links
* Mortgage support
* Help with money worries
* Protecting yourself from fraud
* Sign in
More
*
YOUR BANK IN YOUR POCKET
Join the 7 million customers who already use our highly-rated app.
Download app
OUR PRODUCTS
MORTGAGES
Whether you need help with finding the right mortgage for you, or need support
with your existing mortgage, we're here to help.
Our mortgages and support
SAVINGS
Have a savings goal in mind? We have a range of savings accounts that can help
with that.
Find a savings account
ULTIMATE REWARD CURRENT ACCOUNT
Includes worldwide family travel insurance, AA Breakdown Family Cover, mobile
phone insurance and more for a £19 monthly fee. Exclusions apply.
Discover more
PERSONAL LOANS
Find out how much you could borrow before you apply.
The amount we lend and the rate we offer you will be dependent on your personal
circumstances.
Get a quote now
CREDIT CARDS
Check your eligibility before you apply. It only takes a few minutes and won't
affect your credit score.
Check your eligibility
NEED CAR FINANCE?
Buying your dream car with Halifax is simple. Getting a quote only takes a few
minutes and it won’t affect your credit score. Apply online today.
Get a car finance quote
START INVESTING REGULARLY TODAY
We're offering commission-free investing when you set up a regular investment
plan. So, why not get investing today and save along the way? Capital at risk.
Get started
TEMPORARY CAR INSURANCE
We can provide cover for anything from 1 hour up to 30 days - perfect for a day
out or if you need to borrow a friend's car. Terms, conditions and exclusions
apply to all benefits.
Temporary Car Insurance
CAR FINANCE – DID YOU KNOW?
If you’re looking for a new car, you can use our handy comparison tool to find
out which car finance option is right for you. Subject to status and
affordability checks.
Compare car finance options
CAR FINANCE – DID YOU KNOW?
If you’re looking for a new car, you can use our handy comparison tool to find
out which car finance option is right for you. Subject to status and
affordability checks.
Compare car finance options
HELP AND SUPPORT
MORTGAGE CALCULATOR
Our mortgage calculators and tools are designed to help make things easier for
you.
They'll give you an idea of how much you could borrow and see how changes to
your mortgage could affect your repayments.
Mortgage calculator
SUPPORT FROM OUR HELP CENTRE
We're here to support you for all of life's ups, downs and everything in
between. From cost of living support to help with different life events, we're
here to help.
Help Centre
LEARN ABOUT THE LATEST SCAMS
Fraudsters are always coming up with new ways to try to scam people, from dodgy
emails to fake calls.
Learn which scams are happening right now, how they work and ways you can keep
yourself safe.
See the latest scams
SAVINGS CALCULATOR. EASY AS 1, 2, 3.
Whether you want to find out how much to save each month or the future value of
your savings, our calculator can do the hard work for you.
Savings calculator
EXTRA SUPPORT IF YOU HAVE A DISABILITY
Supporting your needs so you can bank with us in a way that suits you.
How we can support you
DON’T IGNORE YOUR OLD PENSIONS
Combine them into a Ready-Made Pension.
View and track them alongside your everyday banking - all in one place. Bringing
them together could make life easier.
Capital at risk.
Combine your old pensions
DON’T IGNORE YOUR OLD PENSIONS
Combine them into a Ready-Made Pension.
View and track them alongside your everyday banking - all in one place. Bringing
them together could make life easier.
Capital at risk.
Combine your old pensions
BANKING ONLINE
Banking online is simple and safe with our mobile app or a browser.
MOBILE BANKING APP
Join our 7 million app users.
* Simple and secure sign in.
* Stay up to date with notifications.
* Chat to us online.
More about our app
ONLINE BANKING
Sign in to view or manage your accounts on our website.
Sign in now
Register for Online Banking
MOBILE BANKING APP
Join our 7 million app users.
* Simple and secure sign in.
* Stay up to date with notifications.
* Chat to us online.
Download app
More about our app
ONLINE BANKING
Sign in to view or manage your accounts on our website.
Sign in now
Register for Online Banking
INDEPENDENT SERVICE QUALITY SURVEY RESULTS
PERSONAL CURRENT ACCOUNTS (GB)
Published August 2024
As part of a regulatory requirement, an independent survey was conducted to ask
approximately 1,000 customers of each of the 17 largest personal current account
providers if they would recommend their provider to friends and family. The
results represent the view of customers who took part in the survey.
OVERALL SERVICE QUALITY
We asked customers how likely they would be to recommend their personal current
account provider to friends and family.
RANKING
View the full set of results
The requirement to publish the Financial Conduct Authority Service Quality
Information for personal current accounts can be found here.
PERSONAL CURRENT ACCOUNTS (NI)
Published August 2024
As part of a regulatory requirement, an independent survey was conducted to ask
approximately 500 customers of each of the 11 largest personal current account
providers if they would recommend their provider to friends and family. The
results represent the view of customers who took part in the survey.
OVERALL SERVICE QUALITY
We asked customers how likely they would be to recommend their personal current
account provider to friends and family.
RANKING
View the full set of results
The requirement to publish the Financial Conduct Authority Service Quality
Information for personal current accounts can be found here.
AUTHORISED PUSH PAYMENT (APP) SCAMS RANKINGS IN 2023
Authorised push payment (APP) scams happen when someone is tricked into
transferring money to a fraudster’s bank account. These charts use data given to
the Payment Systems Regulator by major banking groups in the UK in 2023. You can
read the full report by visiting www.psr.org.uk/app-fraud-data
Share of APP scams refunded.
This is the proportion of total APP fraud losses that were reimbursed, ranked
out of 14 firms.
Find out more about PSR
APP scams sent per £million transactions.
This is the amount of money sent from the victim’s account to the scammer,
ranked out of 14 firms.
For example, for every £1 million of Halifax, Bank of Scotland & Lloyds Bank
transactions sent in 2023, £228 was lost to APP scams.
Find out more about PSR
APP scams received per £million transactions: smaller UK banks and payment
firms.
This is the amount of money received into the scammer’s account from the victim,
ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Skrill,
£18,550 of it was APP scams.
Find out more about PSR
APP scams received per £million transactions: major UK banks and building
societies.
This is the amount of money received into the scammer’s account from the victim,
ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Halifax,
Bank of Scotland & Lloyds Bank £128 of it was APP scams.
Find out more about PSR
Halifax is part of the same group which includes Lloyds Bank and Bank of
Scotland. The data shown here is a combination of these three brands.
WE’VE PUT TOGETHER SOME FURTHER GUIDANCE TO HELP WITH ANY QUESTIONS YOU MAY
HAVE.
BANKING IS BETTER WITH OUR APP
More about our app
BANKING IS BETTER WITH OUR APP
Download app
Back to top Back to top
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PRODUCTS & SERVICES EXPANDABLE SECTION PRODUCTS & SERVICES
* Bank accounts
* Credit cards
* Loans
* Car finance
* Mortgages
* Savings
* ISAs
* Investing
* Pensions
* Wealth management
* Home insurance
* Car insurance
* Life cover
HELP & SECURITY EXPANDABLE SECTION HELP & SECURITY
* Help centre
* Getting online
* Mobile Banking app
* Virtual assistant
* Call us
* Service status
* Support and wellbeing
* Life events
* Managing your money
* Protect yourself from fraud
* Accessibility & disability
* SignVideo & Signly
* Feedback & complaints
LEGAL EXPANDABLE SECTION LEGAL
* Legal information
* Terms and conditions
* Privacy
* Cookies
* Sitemap
* Modern Slavery Statement (PDF, 2.40 MB) Opens in a new tab.
* Financial Services Compensation Scheme
ABOUT US EXPANDABLE SECTION ABOUT US
* Who we are
* Inclusion & diversity
* Media centre
* House price index
* Lloyds Banking Group
* Careers
* Connect with us
*
Visit the Halifax Twitter page. Opens in a new browser tab.
*
Visit the Halifax Facebook page. Opens in a new browser tab.
*
Visit the Halifax Youtube channel. Opens in a new browser tab.
*
Visit the Halifax Instagram page. Opens in a new browser tab.
*
Visit the Halifax Tiktok channel. Opens in a new browser tab.
Halifax is a division of Bank of Scotland plc. Registered in Scotland No.
SC327000.
Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is
authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority under registration
number 169628.
Mobile Banking app: Our app is available to Online Banking customers with a UK
personal account and valid registered phone number. It’s only available to
iPhone and Android users. Minimum operating systems apply, so check the App
Store or Google Play for details. Our app does not work on jailbroken or rooted
devices. You must register your device. Terms and conditions apply.