urlscan.io logo urlscan.io
SecurityTrails logo

ocf.afca.org.au Open in urlscan Pro
104.18.36.144  Public Scan

Back to summary
Submitted URL: http://ocf.afca.org.au/
Effective URL: https://ocf.afca.org.au/
Submission: On February 27 via manual from IN — Scanned from AU

Form analysis 1 forms found in the DOM

<form id="lcp-form" class="lcp-form" novalidate="">
  <img class="lcp-logo" src="images/logo-afca.svg" alt="AFCA logo">
  <p class="lcp-charter">We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.</p>
  <p class="lcp-form-intro">Please enter your details to start your chat with an AFCA representative.</p>
  <div class="form-group">
    <label for="lcp-form-name">Name *</label>
    <input id="lcp-form-name" type="text" value="" placeholder="Enter your name" required="">
    <div class="error-msg">Please enter your name</div>
  </div>
  <div class="form-group">
    <label for="lcp-form-email">Email<span class="optional">(optional)</span></label>
    <input id="lcp-form-email" type="email" value="" placeholder="Enter your email address">
    <div class="error-msg">Please enter a valid email address</div>
  </div>
  <div class="form-group">
    <label for="lcp-form-phone">Phone<span class="optional">(optional)</span></label>
    <input id="lcp-form-phone" type="tel" value="" placeholder="Enter your phone number">
    <div class="error-msg">Please enter a valid phone number</div>
  </div>
  <div class="form-group">
    <label for="lcp-case-no">AFCA Case Number<span class="optional">(optional)</span></label>
    <input id="lcp-case-no" type="tel" value="" placeholder="Enter your AFCA case number">
  </div>
  <button class="btn start" type="submit">Start</button>
</form>

Text Content

Skip to Main Content
1800 931 678 (free call)
1800 931 678 (free call)

Created with Raphaël 2.1.21Financialfirm2Type
ofservice3Maincomplaint4Outcomesought5Complainantdetails6Reviewand submit


Done
 * Enter above the name of the financial firm or superannuation fund your
   complaint is with.
 * Have a look at any correspondence you have from them to make sure you are
   entering the correct name.
 * If you cannot find the firm you are looking for, please chat with us online
   or call us.


© 2023 Australian Financial Complaints Authority Limited ABN 38 620 494 340
Open details Close the status popup
Sorry, we’re currently offline.
Our live chat is available between 9am-5pm AEST Monday to Friday (excluding
public holidays). Alternatively, call us during these hours on 1800 931 678
(free call) or 1300 56 55 62 (Members).
We're online. We'd love to help in any way we can. Re-open chat window
Live chat

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

End chat Continue chat
Minimise chat End chat
View our chat service terms and conditions


AFCA CHAT SERVICE TERMS AND CONDITIONS

Close the terms and conditions popup

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However,
we may be able to refer you to a community legal centre or financial counselling
service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal
information provided in this chat will be captured by both organisations in
accordance with their privacy policies, available at www.afca.org.au/privacy and
www.genesys.com/company/legal/privacy-policy

Connecting...
There was an error making the request. Please check your network connection and
try again. If the issue continues, call us during business hours on 1800 931 678
(free call) or 1300 56 55 62 (Members).
OK


OFFLINE


OK

We provide consumers and small businesses with fair, free and independent
dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Name *
Please enter your name
Email(optional)
Please enter a valid email address
Phone(optional)
Please enter a valid phone number
AFCA Case Number(optional)
Start

We provide consumers and small businesses with fair, free and independent
dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.





Type a message
Send