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DATA PROTECTION STATEMENT FOR THE DHL EXPRESS ONLINE DISPATCH SYSTEMS

DHL Express Germany GmbH (hereinafter referred to as 'DHL Express') thanks you
for choosing our online dispatch systems and for your interest in our company,
products and services. The protection of your personal data throughout the
entire business process is important to us. We want you to feel secure when you
use our online dispatch systems.

In the following, we shall outline what information DHL Express collects when
you use our online dispatch systems and how this information is used.



GENERAL

Name and contact details of the data controller and data protection officer

This information regarding data protection applies to data processing at
DHL Express Germany GmbH
Heinrich-Brüning-Straße 5
53113 Bonn
Germany

If you have any enquiries in relation to processing your personal data, please
contact the data protection officer. The data protection team will deal with any
requests for information, suggestions and complaints.

Deutsche Post AG
53250 Bonn
Germany


Competent supervisory authority:

Data processing in connection with postal and telecommunications services:
Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit
Graurheindorfer Straße 153
53117 Bonn
Germany

Any other data processing by the data controller:
Die Landesbeauftragte für den Datenschutz Nordrhein Westfalen
Kavalleriestraße 2-4
40213 Düsseldorf
Germany


Purposes of data processing, basic information

We process your data, for instance

 * for performing a contract to which you are a party;
   
 * to make the use of online dispatch systems as pleasant as possible;
   
 * to send you and to display appropriate advertising - if permissible;
   
 * if applicable, to carry out a credit check;
   
 * to have your enquiries handled by our customer service;
   
 * to meet our obligations within the framework of statutory requirements;
   
 * in the context of our security concerns;
   
 * for the purposes of compiling statistics;
   
 * for the purposes of quality assurance, process optimisation and planning
   security.
   

You will find further details including the types of data processed, the
purposes of data processing and the legal bases below.


Purposes of and legal basis for data processing

USING OUR ONLINE DISPATCH SYSTEMS


DHL Express is committed to preserving the privacy of our website users. When
you use our dispatch systems, for security purposes our web servers always save
the connection data of the computer connecting to our site, a list of the pages
that you visit, the date and duration of your visit, the identification data of
the type of browser and operating system used as well as the website through
which you accessed our site. We do not record personal data such as your name,
your address, telephone number or e-mail address unless you provide these
details at your own initiative, for instance, by filling in address fields,
address books or as part of contractual performance or enquiry.

Article 6, Paragraph 1 lit. f of the GDPR provides the legal basis for
processing the above-mentioned data categories. For these reasons, in particular
to ensure security and a smooth connection setup, we have a legitimate interest
in the processing of these data.

We also use cookies, tracking tools and targeting measures. You can find more
information about it here.

GOOGLE RECAPTCHA

We use the Google reCAPTCHA service which protects our website from spam and
abuse. reCAPTCHA prevents automated software (so-called bots) from carrying out
abusive activities on the website, i.e., it is checked whether the entries made
actually originate from a human being. In order to determine this, the following
data are collected and processed:


 * Referrer (address of the page on which the captcha is used)
   
 * The user’s IP address
   
 * Google account (if the user is logged into Google, this is recognised and
   assigned)
   
 * The input behaviour of the user (e.g., answering the reCAPTCHA question,
   input speed in the form fields, order of selection of the input fields by the
   user) is used to improve pattern recognition at Google. Browser, browser size
   and resolution, browser plugins, date, language setting)
   
 * Display instructions (CSS) and scripts (Java Script) of the website
   
 * Mouse and touch events within the website

Google also reads cookies from other Google services such as Gmail, Search and
Analytics. All of the above-mentioned data are sent to Google in encrypted form.
Google’s subsequent evaluation decides in which form the captcha is displayed on
the page - in the form of a checkbox or by entering text. No personal data are
read out or saved from the input fields of the respective form.

For more information regarding Google’s privacy policy, please visit:
www.google.com/policies/privacy/.

PROCESSING FOR ADVERTISING PURPOSES

If you are already a customer, your address data (e.g., name, address, e-mail
address) will be processed to inform you of our offers, news, products and
services. Apart from an existing consent, we shall only process your e-mail
address to provide you with information regarding our own and similar products.

Article 6 para 1 lit f of the European Union General Data Protection Regulation
(GDPR) provides the legal basis for the above-mentioned processing. The
processing of customer data for our own direct marketing purposes takes place
within the scope of our legitimate interests.

You have the right to object to this processing at any time. To exercise your
right, simply contact us using the contact details above.

If you give your consent, you will receive offers and specific tips on products
and information relating to DHL and Deutsche Post AG that are tailored to your
interests and preferences through the contact channels you have indicated.
Article 6 para 1 lit. a of the GDPR provides the legal basis in this case. You
can withdraw your consent at any time with effect for the future at the contact
address provided.


Timeframes for data retention

Your personal data will be erased or blocked as soon as the reason for retaining
it ceases to apply. Data may also be retained for longer periods if statutory
retention periods apply. Data may also be blocked or erased if a data retention
period prescribed by law expires unless it is necessary to continue storing the
data for the conclusion or performance of a contract.

DPDHL Group Data Privacy Policy

The DPDHL Data Privacy Policy regulates the Group-wide standards for data
processing with a special focus upon so-called third country transfers, meaning
transfers of personal data to countries outside the European Union (EU), which
do not have a recognised, adequate level of data protection. If you are
interested in learning more about the DPDHL Data Privacy Policy, please use the
following link:

Summary of DPDHL Group Data Privacy Policy


DATA PROCESSING IN THE CONTEXT OF USING THE ONLINE DISPATCH SYSTEMS

Personal data

Personal data means any information relating to an identified or identifiable
natural person (‘data subject’). This includes information such as your name,
address, telephone number and date of birth. Information that cannot be directly
linked to your real identity - such as favourite websites or number of users of
a site - is not considered personal data.

Registration/customer account

Registration and a password are required to access the online dispatch systems
of DHL Express. Data are entered on an input screen, transferred to us and then
stored. These data are not forwarded to third parties. The following data are
processed in the context of using the online dispatch systems:

The first and last names of the sender and the item recipient The e-mail
addresses of the sender and the item recipient The telephone numbers of the
sender and the item recipient If applicable, the fax numbers of the sender and
the item recipient Addresses (country, street, house number, postcode, town/city
and, if applicable, additional place name) of the sender and the item recipient
If applicable, function of the account holder If applicable, comments/references
of the customer If applicable, company name Customer number (sender, recipient)
Details of weight and dimensions of an item Item details Delivery documentation
Invoice-relevant information Details needed for customs clearance purposes
Co-users’ first and last name, e-mail address

We process the personal data indicated above primarily to handle your dispatch
order. In addition, data may also be processed for the following purposes within
the scope of processing customer requests:

 * Creation of a customer account.
   
 * Acceptance and handling of an item order.
   
 * Signing up for a service.
   
 * In the context of security concerns (e.g., for the purpose of solving crime).
 * Compiling statistics.
   
 * For the purposes of quality assurance, process optimisation and planning
   certainty.
   
 * To send you appropriate advertising - if permissible.

The data are processed primarily for performing a contract pursuant to Article 6
para 1 lit. b of the GDPR and if processing is necessary for the purposes of the
legitimate interests pursued by the controller or by a third party pursuant to
Article 6 para 1 lit. f of the GDPR. DHL Express has a legitimate interest in
particular in safeguarding smooth process flows, conducting direct marketing for
its own products and services and permanently enhancing them.


Rights of the data subject

You have the following rights as the data subject:

a. The right to receive information regarding the personal data we have stored.
b. To have inaccurate personal data rectified.
c. To have data erased or - if retention obligations apply - to restrict the
processing of data for the purposes indicated.
d. To receive personal data you have provided in a structured, commonly used and
machine-readable format.
e. The right to object if processing your data is necessary for the purposes of
the legitimate interests pursued by the controller/to use of your data for
advertising purposes/to decisions based solely upon automated processing,
including profiling.
f. The right to lodge a complaint with a data protection supervisory authority
if you have any doubts about the lawful processing of your data.

If you wish to invoke your rights, please send an e-mail to:
exp.de.privacy@dhl.com.

If you wish to exercise your rights to object - particularly to the use of your
data for advertising purposes - please contact us using the contact details
provided.

You will have the right to withdraw consent you have given to a certain type of
processing with effect for the future at any time by contacting any of the
above-mentioned addresses.


Recipients or categories of recipients

DHL Express will not pass on, sell, assign or otherwise disseminate your
personal data to third parties - also in the future - unless this is required by
law, within the scope of performance of a contract or you have explicitly given
your consent.

It may, for instance, be necessary to pass on your address and order details to
our sub-contractors when you order products from us. In addition, depending upon
the relevant legal provisions, certain item data are transferred to the
authorities of the country of transit or destination for customs clearance and
taxation purposes or for security checks. This type of data generally involves
the sender’s name and address, the recipient’s name and address, a description
of the goods, number of items as well as the item’s weight and value.

Customer service and IT services are also outsourced. External service providers
who process data on our behalf provide sufficient guarantees to implement
appropriate technical and organisational measures to ensure that processing will
meet the requirements of the General Data Protection Regulation. Pursuant to
Article 28 of the GDPR, they have committed themselves to confidentiality or are
under an appropriate statutory obligation to observe confidentiality. In such
cases, DHL Express remains responsible for protecting your personal data. The
external service providers process the personal data only on the documented
instructions of DHL Express.

Transfer of data to third countries

Transfers of data to third countries means that data are transmitted to
countries outside the European Economic Area (EEA) or is accessed from there.
You data are also processed in so-called third countries, specifically in your
item’s country of destination. This takes place either because it is necessary
for performing a contract (for instance delivery, customs clearance), on the
basis of our Binding Corporate Rules or EU standard contractual clauses.

Use of web tracking

We use tracking software to determine how many users visit our website and how
often. We do not use this software to collect individual personal data or
individual IP addresses. The data are used solely in anonymous and summarised
form for statistical purposes and for developing the website.

Use of cookies

‘Cookies’ are small files that enable us to store information related to your
computer and you, the user, specifically, whilst you visit one of our websites.
Cookies help us to determine how frequently our internet pages are accessed as
well as the number of users and they help us to configure our offers so that
they are as convenient and efficient as possible for you.

On the one hand, we use so-called ‘session cookies’ on the basis of Article 6
para 1 lit. f of the GDPR in order to optimise our website and to ensure the use
of our website is as convenient and user-friendly as possible. These cookies are
stored exclusively for the duration of your visit to our website. They are
deleted automatically when you close your browser. We use ‘persistent cookies’
for retaining information regarding visitors who repeatedly access one of our
internet pages, on the other. The purpose of using cookies is to be able to
offer you optimum user guidance as well as to ‘recognise’ you and thus be able
to present (as much as possible) diversified internet pages and new contents
during repeated use. When entering our website you will be informed via a
cookie-banner that you explain yourself in agreement with the use of cookies.
Article 6 para 1 lit. a of the GDPR provides the legal basis for the processing
of personal data by using cookies for analysis reasons and have given their
consent. (How to Manage Cookies).

We do not create an individual profile of your usage behaviour. The content of a
persistent cookie is limited to an identification number. Name, e-mail address,
IP address etc. are not saved. However, there are a few exceptions which are
indicated in our cookie table below.

Cookies can be categorised into the following four groups. Please note that
cookies can belong to more than one category.

Strictly necessary: these cookies are essential in order to enable you to move
around the website and use its features. Without these cookies, services you
have asked for cannot be provided.

Performance: these cookies collect information regarding how visitors use a
website, for instance which pages visitors go to most often. These cookies don’t
collect information that identifies a visitor. All the information these cookies
collect is aggregated and therefore anonymous. It is used only to improve how a
website works.

Functionality: these cookies allow the website to remember choices you make and
provide enhanced, more personalised features. For example, these cookies can be
used to record changes in font size, font and language. They may also be used to
provide services you have asked for such as watching a video or commenting on a
blog. The information these cookies collect may be made anonymous and they
cannot track your browsing activity on other websites.

Targeting or advertising: these cookies are used to deliver adverts more
relevant to you and your interests. They are also used to limit the number of
times you see an advertisement as well as help measure the effectiveness of the
advertising campaign. They are usually placed by advertising networks with the
website operator’s permission. They remember that you have visited a website and
this information is shared with other organisations such as advertisers. DHL
Express’ website does not currently use any targeting cookies.

Generally, we do not create an individual profile of your online activities. The
content of a persistent cookie is limited to an identification number. Name,
email address, IP address, etc., are not saved on the majority of our sites.
However, there are some exceptions which you can find in our cookie table below.

There are four exceptions:

1) Eloqua Tracking Cookie. The content of this persistent tracking cookie is
limited to an identification number and is generally used in exactly the same
way as all of our other persistent cookies. However, if you contact DHL using
certain online contact forms in the Logistics content area, your email address
is added to the cookie to create an individual profile of your online
activities. These same contact forms also provide you with an option to sign up
for email marketing updates. By giving your permission, this also allows us to
provide you with personalised content, offers or promotions that may interest
you.

Should you choose not to sign up for email marketing updates, you will not be
contacted in the future and your email address will only be used confidentially
by DHL internally to understand your individual online activities. This means
that we can still continue to deliver new and improved website content to suit
your specific needs.

You can learn more about the Eloqua Tracking cookie in the DHL Table of Cookies
below.

Alternatively, to opt out of being tracked by Eloqua across all websites (or to
reverse your setting if you have previously opted out), you can do so under 'How
to Manage Cookies' below.

2) MediaMind Tracking Cookies. These persistent tracking cookies collect your IP
address and uses it to provide geographical location data to help DHL monitor
and manage advertising campaigns. The cookies are completely encrypted and do
not collect any other personally-identifiable data, so the IP address cannot be
linked to personal data and is not shared with third parties. The IP address is
stored securely and only used confidentially by DHL internally to provide
aggregated reports. The cookies expire after 30 days.

You can learn more about MediaMind Tracking cookies in the DHL Table of Cookies
below.

Alternatively, to opt out of being tracked by MediaMind across all websites, you
can do so by clicking on the MediaMind Opt-Out link below:
MediaMind Opt-Out

If you've previously opted out, and would like to reverse your setting, click
the MediaMind Opt-In link below:
MediaMind Opt-In

3) Google Analytics Cookies. A small number of countries may use Google
Analytics cookies on a small scale for specific local purposes. These cookies
use your IP address as recognition, however do not identify you as an
individual. In other words, information is collected in an anonymous form. The
cookies collect information about how visitors use our local sites and use the
information to compile reports and to help us improve local sites.

You can learn more about Google Analytics in the DHL Table of Cookies below.

Alternatively, to opt out of being tracked by Google Analytics across all
websites, visit:
Google Analytics Opt-out Browser Add-on

4) dotMailer Tracking Cookie. The content of this persistent tracking cookie is
limited to an identification number and is generally used in exactly the same
way as all of our other persistent cookies. However, if you are already a DHL
customer contact or you contact DHL using certain online contact forms in the
Logistics content area, your email address is added to the cookie to create an
individual profile of your online activities. These same contact forms also
provide you with an option to sign up for email marketing updates. By giving
your permission, this also allows us to provide you with personalized content,
offers or promotions that may interest you.

Should you choose not to sign up for email marketing updates, you will not be
contacted in the future and your email address will only be used confidentially
by DHL internally to understand your individual online activities. This means
that we can still continue to deliver new and improved website content to suit
your specific needs.

You can learn more about the dotMailer Tracking cookie in the DHL Table of
Cookies below.

DHL TABLE OF COOKIES AND CATEGORIES

We have provided details of all cookies used on this websites in the table
below.

All cookies in this table have been categorized according to 4 numbered groups –
the relevant category numbers are listed in column 1. Please note that cookies
can belong to more than one category.

The categories are as follows:

[1] Strictly Necessary: These cookies are essential in order to enable you to
move around the website and use its features. Without these cookies, services
you have asked for cannot be provided. As already stated above, this is based on
Art. 6 (1) f) GDPR.

[2] Performance: These cookies collect information about how visitors use a
website, for instance which pages visitors go to most often. These cookies don’t
collect information that identifies a visitor. All information these cookies
collect is aggregated and therefore anonymous. It is only used to improve how a
website works.

[3] Functionality: These cookies allow the website to remember choices you make
and provide enhanced, more personal features. For example, these cookies can be
used to remember and store the last tracking number that you entered when using
a tracking application. Information these cookies collect may be anonymized and
they cannot track your browsing activity on other websites.

[4] Targeting or Advertising: These cookies are used to deliver adverts more
relevant to you and your interests. They are also used to limit the number of
times you see an advertisement as well as helping measure the effectiveness of
an advertising campaign. They are usually placed by advertising networks with
the website operator’s permission.

Cookie Name Purpose More Information Allow cookies for site dhlpcp If set to 1
the user has allowed the site to write cookies. If this cookie doesn’t exist, no
cookies are allowed.     dhlah Closed article (was viewed). Expires after 365
days.
    dhlolc Closed overlay (was viewed). Expires after 30 days.

  Recaptcha-Cookie nocap This cookie is created e.g. when you log in to dhl.de
and have successfully solved the Recaptcha or send us a message via contact
form.   Campaign Name Cookie[2] campaignName This cookie is created when you
arrive at a DHL web page from a DHL promotional banner or from a link contained
in a campaign / promotional email.
The cookie stores a campaign ID, which uniquely identifies the campaign source.
If you contact DHL using one of our online contact or registration forms within
24 hours of arriving at one of our websites, the campaign ID is attached with
the email sent to DHL Sales or Customer Service.
This information is solely used to assess how successful our campaigns are and
monitor if customers have contacted us as a result of a campaign.
The cookie stores no personal customer data at all, only the campaign's ID.
The cookie expires after 24 hours only.   Search Parameter Cookie [3]
searchParams This cookie is used to store search phrases and words that you have
typed into our Search boxes.
The Search boxes can be found at the top right of each of our web pages.
In this way, we remember your search terms and pre-populate the search box with
previous suggestions when you reuse the search boxes.
This cookie has been created to improve website functionality and make using DHL
websites easier for our customers.
This cookie permanently stores search terms until such a time that you actively
decide to clear your browser cache and cookies.   Shipper Reference Details
Cookie [3] shipRefDetails This cookie is used to store all previously tracked
shipper reference values that you enter when using our DHL Express Shipper's
Reference tracking application.
This cookie has been created to improve website functionality and make using DHL
websites easier for our customers.
This cookie permanently stores all shipper references until such a time that you
actively decide to clear your browser cache and cookies. Take a look at one of
our DHL Express Shipper's Reference tracking applications Waybill Cookie [3] AWB
This cookie is used to store the last tracking number value that you entered
when using one of our main online tracking applications.
This cookie has been created to improve website functionality and make using DHL
websites easier for our customers.
This cookie only stores the previous tracking number value until such a time
that you enter a new number in the same tracking application. Take a look at one
of our main online tracking applications
Waybill Brand Cookie [3] BRAND This cookie is used to store the last shipment
type that you selected from the dropdown options that are offered in our main
online tracking applications.
This cookie has been created to improve website functionality and make using DHL
websites easier for our customers.
This cookie only stores the previous shipment type dropdown option selected
until such a time that you return and select another option in the same tracking
application. Take a look at one of our main online tracking applications
Fast Track Cookie [3] No fixed name This cookie is used to store both the last
tracking number value entered and the shipment type selected from the dropdown
when using our smaller Fast Track online tracking applications.
This cookie has been created to improve website functionality and make using DHL
websites easier for our customers.
This cookie only stores the previous tracking number value and previous shipment
type dropdown option selected until such a time that you return and select new
options in the same Fast Track tracking application. You can find one of our DHL
Express Fast Track tracking applications here Tab System Cookie [3] No fixed
name This cookie is used to store the last tab that you selected on a page using
a multi-view tab system.
This cookie has been created to improve website functionality and make using DHL
websites easier for our customers.
This cookie only remembers the previous tab selected until you return and select
another tab on the same tabbed page.   Webtrends Analytics [2] WT_FPC This
cookie is used to collect information about how visitors use our site. We use
the information to compile reports and to help us improve the site. The cookie
collects information in an anonymous form, including the number of visitors to
the site, where visitors have come to the site from and the pages they visited.
The cookie is only used for identification and does not hold visitor personal
data, only an identifier. It is used confidentially only by DHL internally to
improve its websites and the user experience. More Info about Privacy
at Webtrends Webtrends Analytics [2] ACOOKIE This cookie is used to collect
information about how visitors use our sites and is specifically used to monitor
visitors across DHL domains.
For example, if a visitor arrives at our corporate site (domain is www.dhl.com)
and then selects to visit a DHL country website with its own local domain (e.g.
for Germany, local domain is www.dhl.de).
We use the information to compile reports and to help us improve the site. The
cookie collects information in an anonymous form, including the number of
visitors to the site, where visitors have come to the site from and the pages
they visited.
The cookie is only used for identification and does not hold visitor personal
data, only an identifier. It is used confidentially only by DHL internally to
improve its websites and the user experience. More Info about Privacy
at Webtrends Google Analytics [2] _utma
_utmb
_utmz Certain countries also use Google Analytics for specific local purposes.
These cookies are used to collect information about how visitors use our local
sites. We use the information to compile reports and to help us improve local
sites. The cookies collect information in an anonymous form, including the
number of visitors to the local site, where visitors have come to the local site
from and the pages they visited More Info about Privacy at Google Eloqua
Tracking Cookie [2] ELOQUA This cookie is used to recognise a return visitor as
a unique user and collect information about how our sites are used. We use the
information to compile reports and to help us improve the site and provide you
with better targeted content.
The cookie collects information in an anonymous form unless you contact DHL
using certain online contact forms in the Logistics content area. At this point,
we link the information stored in the cookie to your email address.
It is used confidentially only by DHL internally to improve its websites and the
user experience. More Info about Privacy at Eloqua LiveBall Tracking Cookies [2]
LiveBall, mkto_trk, ki_r, ki_t, ki_u These cookies collect information using
anonymous identification numbers.
IP address is saved and used to provide non-intrusive geographical location
data. This helps us to track web browsing behavior in order to understand and
improve the user experience and the services that we offer. However, it cannot
be mapped back to your personal data.
These cookies are set when you contact DHL using certain online forms on our
websites - for example, when you open a DHL Express account with us.
The cookies are used confidentially only by DHL internally and expire after 365
days. More Info about Privacy dotMailer Tracking Cookie [2] tracked_session This
cookie is created when you arrive at specific web pages from a link contained in
a campaign or promotional email. We use the information to compile reports and
to help us improve the site and provide you with better, targeted content.
The cookie collects information in an anonymous form unless you contact DHL
using certain online contact forms in the Logistics content area. At this point,
we link the information stored in the cookie to your email address.
Information gathered includes page views, length of time on a page and the
browser you used to view the content. This information helps DHL to measure the
performance of email campaigns.
If the cookie remains anonymous, it expires after 30 days. If linked to an email
address, it expires 2 years (730 days) after contacts last identified
themselves. It is used confidentially only by DHL internally to improve the user
experience. More Info about Privacy at dotMailer MediaMind Cookies [2] U2,
ActivityInfo, TargetingInfo, Eyeblaster, A3, B4, and C4. MediaMind cookies are
created when you arrive at specific DHL campaign web pages from a DHL
promotional banner, from a link contained in a campaign / promotional email, or
when you have used a campaign link provided as part of an offline media
advertisement.
MediaMind cookies track when and where you were exposed to DHL ads online, how
you engaged with those ads, and when you visited the DHL site after being
exposed to those ads.
The information is used to help DHL measure the performance of advertising
campaigns. The information is provided as aggregated reports, so no individual
user information will be viewed. It does not monitor any other browsing
behaviour and is used confidentially only by DHL internally. More Info about
Privacy at MediaMind Flash Cookies [1] LSO Flash Cookies allow you to view Flash
Player content and are independent of DHL.
Flash Player default settings do not seek user's permission to store cookies on
local hard disk.
If you wish, you can disable flash cookies (also referred to as 'local shared
objects').

More info about how to manage or disable Flash cookies

Full info on Flash Player functionality and related Privacy settings here

You Tube Cookies [2] use_hitbox
VISITOR_INFO1_LIVE We embed videos using YouTube's privacy-enhanced mode. Some
of these videos are from our official YouTube channel.
This mode may set cookies on your computer once you click on the YouTube video
player, but YouTube will not store personally-identifiable cookie information
for playbacks of embedded videos using the privacy-enhanced mode. To find out
more, please visit YouTube's embedding videos information page Adobe Analytics
s_cc This cookie has been set by the JavaScript code and read to determine
whether cookies have been enabled. This cookie is a session cookie and will
expire when the browser is closed.   Adobe Analytics
s_sq This cookie collects information anonymously about what link the user has
clicked. Its aim is to discover which links are used and which are not, in order
to improve web offers. This cookie is a session cookie and will expire when the
browser is closed.   Adobe Analytics
s_vi This cookie is used to detect a return visitor as one and the same user and
collect information on how our website is used. We use this information to
develop the website further and provide users with content that is more
appropriate to them. The cookie collects the above information anonymously
(individual visitor ID, time / date stamp). This is a permanent cookie and
expires after 5 years.   Adobe Analytics
s_fid This cookie is used to identify a unique visitor if the standard s_vi
cookie is unavailable due to third-party cookie restrictions. Not used for
implementations that use first-party cookies.
This is a permanent cookie and expires after 5 years.  

 

If you use the DHL Tracking, we also set the following Cookies:

Cookie Name Purpose More Information   verfolgen_SL
   

 

If you use the DHL Finder (location search), we also set the following cookies:

Cookie Name Purpose More Information i18next   This cookie is used to recognize
the language setting of the visitor, with a view to making the website
experience more pleasant. This information is used to determine which language
is suitable for the visitor and the language setting is set accordingly. The
cookie collects the above information anonymously. It will only be used
confidentially within DHL to improve the websites and the user experience. This
cookie is a session cookie and expires when the browser is closed.
  br_<primaryKey>   This cookie is used to recognize a returning visitor as one
and the same user. This information is used to determine whether the visitor has
already given a rating for a location. The cookie collects the above information
anonymously (individual visitor ID, time/date stamp). The cookie expires after
only 24 hours.
 

 

THIRD PARTY COOKIES IN EMBEDDED CONTENT

Please note that on some pages of our websites you may notice that cookies have
been set that are not related to DHL. When you visit a page with content
embedded from, for example, YouTube or Vimeo, these service providers may set
their own cookies on your web browser. DHL does not control the use of these
cookies and cannot access them due to the way that cookies work, as cookies can
only be accessed by the party who originally set them. You should check the
third party websites for more information about these cookies.

WEB BEACONS

In order to keep DHL’s online content relevant, easy to use and up-to-date, we
use web analytics services such as Webtrends (See Webtrends entry in DHL Table
of Cookies above for more information.) to help us understand how people use our
websites. These services use data collection technologies such as web beacons.
Web beacons are small electronic images that deliver cookies, count visits, and
understand usage and website effectiveness. In turn, this lets us know what
content is of interest to our visitors and helps us provide tailored information
on our websites. These web beacons are anonymous and do not contain or collect
any information that identifies you. The information is anonymous and only used
for statistical purposes. These web analytics data and cookies cannot be used to
identify you as a natural person as they never contain personal information such
as your name or email address.

HOW TO MANAGE COOKIES

Using our products and services without cookies is also possible. In your
browser, you can deactivate the saving of cookies, limit them to particular
websites, or set the browser to notify you when a cookie is sent. You can also
delete cookies from your PC hard drive at any time (file: "cookies"). Please
note that in this case you will have to expect a limited page presentation and
limited user guidance.

Most web browsers allow some control of most cookies through the browser
settings.
To find out more about cookies, including how to see what cookies have been set
and how to manage and delete them, visit:
All About Cookies

For further EU-specific advice on cookies and the various opt out options
available to you, you can also visit the following website:
Your Online Choices

To opt out of being tracked by LiveBall, you will need to manage and delete the
cookies using your browser settings.
To find out more, please visit:
All About Cookies

You can also choose to opt out of some or all of the advertising cookies set on
your PC by visiting the Network Advertising Initiative (NAI) website

Not everyone who visits our site will do so using a web browser. For example,
some users will access DHL websites or applications using a mobile device. If
so, it may not be possible to disable cookies or adjust web browser settings.

To opt out of being tracked by dotMailer, you will need to manage and delete the
cookies using your browser settings.
To find out more, please visit:
All About Cookies

To opt out of being tracked by Google Analytics across all websites, visit:
Google Analytics Opt-out Browser Add-on

To opt out of being tracked by MediaMind across all websites, you can do so by
clicking on the MediaMind Opt-Out link below:
MediaMind Opt-Out

If you've previously opted out, and would like to reverse your setting, click
the MediaMind Opt-In link below:
MediaMind Opt-In

To opt out of being tracked by WebTrends Analytics across all websites, visit:
Webtrends Opting Out of Tracking Cookies

You are currently opted-in for web monitoring by Eloqua on DHL websites.
Click here to opt-out of Eloqua web monitoring.

To opt out of being tracked by Omniture across all websites, you can do so by
clicking on the Omniture Opt-Out link below:
Omniture Opt-Out

If you've previously opted out, and would like to reverse your setting, click
the Omniture Opt-In link below:.
Omniture Opt-In

Please remember that if you delete your cookies, or use a different browser or
computer you will need to set your opt-out status again.

Data security

DHL takes all of the necessary technical and organisational security measures to
protect your personal data from being lost or misused. For instance, your data
are saved in a secure operating environment which is not accessible to the
public. In certain cases, your personal data are encrypted by Secure Socket
Layer technology (SSL) during transmission. This means that an approved
encryption procedure is used for communication between your computer and the
Deutsche Post DHL Group servers if your browser supports SSL.

Should you wish to contact DHL by e-mail, we would like to point out that the
confidentiality of the information sent cannot be guaranteed. The contents of
e-mail messages can be read by third parties. We therefore recommend you send us
confidential information only by post.

Changes to the data protection statement

We check the content of our data protection statement at regular intervals.

DHL Express reserves the right to change its data protection statement at any
time with or without prior notice. Please check back frequently to ensure you
are informed of any changes. By using the DHL Express website, you agree to this
Privacy Policy.


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CONSENT TO DATA COLLECTION AND TRANSFER

By clicking "Accept All", you consent to DHL Paket GmbH using all technologies
and storing and accessing data on your device. These technologies enable us to
perform personalized evaluations of visits and usage of our website to provide
the best possible online experience and to tailor content or features to
individual preferences and interests. This includes the creation of profiles to
make our offering as comfortable and target group-oriented as possible and to
support our marketing activities. Furthermore, you consent to the aforementioned
technologies transmitting data to third parties located in countries without
adequate data protection levels. Further information and the option to revoke
your consent can be found under "Consent Settings" at the bottom of the website.
Revoking your consent does not affect the lawfulness of processing carried out
prior to such revocation. Privacy noticeLegal Notice
Consent Settings Strictly Necessary Only Accept All



CONSENT TO DATA COLLECTION AND TRANSFER

By clicking "Accept All", you consent to DHL Paket GmbH using all technologies
and storing and accessing data on your device. These technologies enable us to
perform personalized evaluations of visits and usage of our website to provide
the best possible online experience and to tailor content or features to
individual preferences and interests. This includes the creation of profiles to
make our offering as comfortable and target group-oriented as possible and to
support our marketing activities. Furthermore, you consent to the aforementioned
technologies transmitting data to third parties located in countries without
adequate data protection levels. The legal basis for the use of these
technologies is your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR,
and, to the extent that data is read from or stored on your device, § 25 para. 1
TDDDG. Further information and the option to revoke your consent can be found
under "Consent Settings" at the bottom of this website. Revoking your consent
does not affect the lawfulness of processing carried out prior to such
revocation.
Privacy NoticeLegal Notice
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MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY TECHNOLOGIES

Always Active

These technologies are used to ensure that our website operates correctly and
they cannot be deactivated.

Details‎

PERFORMANCE TECHNOLOGIES

Performance Technologies

These technologies collect information about the way our website is used, such
as the Internet browser and operating system used, domain name of the website
from which you accessed our site, number of visits, average time spent on the
site and pages viewed.

Details‎

MARKETING TECHNOLOGIEN

Marketing Technologien

Wir verwenden Marketing-Technologien, um die Qualität unserer Website und ihrer
Inhalte zu verbessern. Marketing-Technologien geben uns Aufschluss darüber, wie
die Website genutzt wird, so dass wir unser Angebot kontinuierlich optimieren
können.

 * ANALYTICS TECHNOLOGIES
   
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   We use analytics technologies to improve the quality of our website and its
   content, and to ensure that our partners’ embedded services work properly.

 * YOUTUBE TECHNOLOGIES
   
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   YouTube technologies are used when users call up web pages that play embedded
   YouTube videos. Youtube.com is a Google-owned video hosting and sharing
   platform. Youtube.com collects user data through embedded videos, which is
   aggregated with data from other Google services in order to display targeted
   advertising to website visitors.

Details‎
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