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Division of Superior Group of Companies


 * Solutions
   * Digital Transformation Services
   * Sales and Marketing Outsourcing
   * Customer Service Outsourcing
   * Technical Support Outsourcing
 * Industries
   * Financial Services
   * Healthcare
   * Retail & E-Commerce
   * Energy
   * Legal
   * Home Services
   * Travel and Hospitality
   * Education
 * Locations
 * Blog
   * News
 * Careers
 * Contact Us

Menu
 * Solutions
   * Digital Transformation Services
   * Sales and Marketing Outsourcing
   * Customer Service Outsourcing
   * Technical Support Outsourcing
 * Industries
   * Financial Services
   * Healthcare
   * Retail & E-Commerce
   * Energy
   * Legal
   * Home Services
   * Travel and Hospitality
   * Education
 * Locations
 * Blog
   * News
 * Careers
 * Contact Us

Careers
Contact Us


BETTER, FASTER &
MORE EFFICIENT
CONTACT CENTER
SOLUTIONS!



LEVERAGING CX AUTOMATION TO ENHANCE HUMAN INTERACTIONS

Start your journey to AI



HUMANIZING THE DIGITAL AGE

WHY WE’RE THE GO-TO GURUS IN CONTACT CENTER OUTSOURCING


GROWTH-ORIENTED CX

We fully immerse ourselves in comprehending the intricacies of your business.
This in depth knowledge allows us to craft tailored solutions that seamlessly
support your growth goals, ensuring speed, precision and efficiency every step
of the way.


CUSTOMIZED CONTACT
CENTER SOLUTIONS

We prioritize your customer's journey with tech-agnostic solutions such as Agent
Assist, Omni-channel CCaaS for communications, CX automation, ChatGPT Insights
and Analytic tools and WFM software, ensuring a seamless and effortless
experience.


HUMAN-CENTERED SUPPORT

At TOG, we prioritize human connections were intent and sentiment comprehension
result in personalized assistance. We leverage CX automation to provide quick
responses but rely on our Gurus to address complex CX needs with a human touch.


BEST PERFORMANCE IN CONTACT CENTER OUTSOURCING

Client NPS
0 %
Employee NPS
0 %
Increase in Client's Customer NPS
0 %


INDUSTRIES BENEFITING FROM OUR SOLUTIONS


 * Financial Services
 * Healthcare
 * Retail & Ecommerce
 * Travel & Hospitality

 * Home Services
 * Energy
 * Legal
 * Education

“After recently passing the one year mark in our relationship with TOG, I can
confidently say we no longer view them as a vendor but as a true partner. Their
desire to grow our business through delivering the best possible customer
experience has created a strong relationship built on trust and knowing they
take great pride in being part of the ARS family.  They have proven to be strong
performers but even better people.”

Jonathan PettusSr. Director, Digital Experience / ARS American Residential
Services LLC
“The Office Gurus and Atom Tickets are now partners in beautiful San Ignacio,
Belize! What a great looking group and wearing Atom proudly!

A huge thanks to Nick Jiwa and Michael Replogle with CustomerServ® for guiding
us down the right path and finding the TOG team. Happy to be partnering with the
leadership team at TOG including Dominic Leide, Jaimie Bell, and Karla Machón de
González.”

Michael WindlerHead of Customer and Venue Support, Atom Tickets
“We’ve been nothing but surprised and delighted since we selected The Office
Gurus (TOG) as one of our BPO providers almost two years ago now. TOG has
outperformed all other providers we’ve used in the past and has helped us
achieve over 90% customer satisfaction based on a post-call IVR survey asking
the customer “how satisfied are you with the representative who handled your
call today?” In addition, they’ve been a true partner; they proactively
communicate issues, challenges, and obstacles as well as suggestions for the
product and processes to improve.  They treat their employees well and like to
work hard but play hard so they are a perfect culture match for our
organization.  It feels like they are just an extension of our own team.”

April SealyVP, Operations Elevate.com
“I wanted to share my experience visiting the center in San Salvador and
facilitating the new hire class.  The visit was thoroughly enjoyable personally
and professionally.  Everyone within TOG that I interacted with was
professional, competent, friendly, accommodating, and genuinely excited about
the opportunity to expand their support for Crius.  To date, all indications are
that we’ve selected the right partner to help us grow the business and provide
the high degree of customer experience that we expect.”

Anthony PovioVice President, Customer Care Crius Energy
“My experience has been wonderful with The Office Gurus. I had what I thought
was a short timeline and we somehow made it work with agents up and running
quickly. They really are experts in the field and are focused on building long
term partnerships. I vetted over 15 different companies in my search to
outsource and am glad I chose to partner with TOG”

Vicky AllardCustomer Service Manager NewAir Appliances
“I wanted to tell you all just how proud I am of all of you! You all are by far
the best team I have trained. Your numbers look awesome! Thank you all for all
that you do!”

Janice RichardsonSenior Manager Credit & Debt, Direct Energy
“We were understandably anxious since this was our first outsourcing experience,
but our experience with The Office Gurus has definitely exceeded our
expectations. Their US based account management team is extremely flexible and
responsive to our needs. Their agents became very knowledgeable about our
products in a short period of time and were able to implement solid sales
strategies that exceeded our corporate metrics. They definitely are a great fit
with our organization’s corporate culture.”

Chris HickenMarketing Manager / Headsets Distributor
“I was really impressed with the questions the agents asked. It also blew me
away when I heard one of the agents put together a knowledge management tool to
organize all the information and forms that we shared with the team during
training. Very impressive. The agents are very thoughtful in making suggestions
and extremely complimentary of their opportunities. I believe you have most
definitely built a first class organization in El Salvador.”

Jeff HoefkeDirector of Operations and Client Services
“After recently passing the one year mark in our relationship with TOG, I can
confidently say we no longer view them as a vendor but as a true partner. Their
desire to grow our business through delivering the best possible customer
experience has created a strong relationship built on trust and knowing they
take great pride in being part of the ARS family.  They have proven to be strong
performers but even better people.”

Jonathan PettusSr. Director, Digital Experience / ARS American Residential
Services LLC
“The Office Gurus and Atom Tickets are now partners in beautiful San Ignacio,
Belize! What a great looking group and wearing Atom proudly!

A huge thanks to Nick Jiwa and Michael Replogle with CustomerServ® for guiding
us down the right path and finding the TOG team. Happy to be partnering with the
leadership team at TOG including Dominic Leide, Jaimie Bell, and Karla Machón de
González.”

Michael WindlerHead of Customer and Venue Support, Atom Tickets
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AWARD- WINNING GURUS


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ABOUT US

 * Our Advantage
 * Meet the team
 * Fast Facts
 * Testimonials

 * Our Advantage
 * Meet the team
 * Fast Facts
 * Testimonials

SOLUTIONS

 * GuruAssist – GenAI
 * Solutions
 * Partners
 * Technology

 * GuruAssist – GenAI
 * Solutions
 * Partners
 * Technology

INDUSTRIES

 * Financial
 * Healthcare
 * Retail
 * Energy
 * Legal
 * Home Services
 * Travel
 * Education

 * Financial
 * Healthcare
 * Retail
 * Energy
 * Legal
 * Home Services
 * Travel
 * Education

LOCATIONS

 * Nearshore Advantage
 * El Salvador
 * Belize
 * Jamaica
 * Dominican Republic
 * United States

 * Nearshore Advantage
 * El Salvador
 * Belize
 * Jamaica
 * Dominican Republic
 * United States

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 * The Office Gurus.
 * All Rights Reserved.

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