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Submitted URL: https://www.dropbox.com/l/AAB8I0FtaOUaF7fAqjtqCOlLAC8KwqOZvUc
Effective URL: https://help.dropbox.com/account-access/team-locked-state
Submission: On August 23 via manual from IN — Scanned from CA
Effective URL: https://help.dropbox.com/account-access/team-locked-state
Submission: On August 23 via manual from IN — Scanned from CA
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* Account access
* What is locked state for teams?
...
WHAT IS LOCKED STATE FOR TEAMS?
Updated Aug 22, 2024
How do I know if my team is in locked state?How to get out of locked
state Admins: Choose what to do if your team is in locked state
person icon
This article describes a status applicable to some Dropbox team accounts.
Your team can end up in locked state if your Dropbox Standard, Business,
Advanced, or Business Plus trial period expires, or if you cancel your team
plan.
highlighter icon
Notes:
* If an admin doesn’t choose what to do with the team account within a certain
timeframe, the team account may be deleted automatically. Admins will always
be notified by email before their team account is deleted automatically.
* If your team trial concludes without converting to a paid subscription and
you’re the only team admin (and there are no team members), we may downgrade
you directly to Dropbox Basic after 7 days.
HOW DO I KNOW IF MY TEAM IS IN LOCKED STATE?
You’ll know your team account is in locked state because you’ll see red
notification banners at the top of the page on dropbox.com and you’ll have
limited functionality across Dropbox.
In locked state:
* Your files won’t sync.
* You won’t be able to create or upload any new files and folders.
* You‘ll be able to view and download files and folders in your Dropbox account
but you won’t be able to edit them.
* Features such as inviting new members, suspending members, and managing
groups will be disabled.
* If you're on Dropbox Business, Business Plus, or enrolled in beta access on
Dropbox Standard or Advanced, all signature features will be disabled on
dropbox.com and the Dropbox mobile app.
highlighter icon
Note: Teams in a locked state may be updated to the team space experience. Learn
more about team spaces.
HOW TO GET OUT OF LOCKED STATE
If you’re a team member, you can:
* Contact your admin and ask them to purchase or renew your team's
subscription.
* Leave your team, which will impact what content you can access.
If you're an admin, you may have the following options available:
* Purchase or renew your team’s subscription
* Disband your team
* Delete your team
* Downgrade to a Basic team
* Note: This option is currently only available to users in New Zealand,
Australia, and Canada.
After your team has been in a locked state for a certain period of time, admins
and members will start to receive emails notification to let them know how much
time they have to take one of the above actions. If no admin chooses one of
these three options within that timeframe, the team account will be deleted
automatically.
highlighter icon
Note: Admins will be notified by email before their team account is deleted
automatically.
ADMINS: CHOOSE WHAT TO DO IF YOUR TEAM IS IN LOCKED STATE
Renew your subscription Disband your team Delete your team Downgrade to a Basic
team
To upgrade your subscription:
1. Log in to dropbox.com with your admin credentials.
2. Click Review options in the red banner at the top of your screen.
3. Click the blue Keep Dropbox for teams button.
* Note: If you don’t see this option, your team isn’t eligible to renew or
purchase a team subscription.
4. Fill in your billing information.
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Note: Before upgrading, remove users who don't need access to the team content
to avoid paying for unnecessary licenses. You should also cancel any
nonessential pending invitations.
5. Click Purchase.
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Notes:
* After upgrading, you’ll need to reinvite any members who may have left your
team while it was in locked state. These members won’t rejoin the team until
they accept the invite.
* Team members won’t be able to create another Dropbox account with the same
email address until after 30 days.
When you disband your team:
* All team members and admins get a Dropbox Basic account which contains their
personal folder.
* The content that was in the team space is placed into shared folders, owned
by the team admin who triggered the team disband. All users who previously
had access to this content, including admins, team members, and external
collaborators, continue to have access to the shared folders.
highlighter icon
Notes:
* To prevent team members and other admins from keeping access to content that
was in the team space, it’s easiest to convert their account to a Basic
account before triggering the team disband. Alternatively, admins can choose
to unshare specific files and folders before or after the team disband.
* Capture content won’t be accessible after the team disbands.
Additionally, once a team disbands, the following happens:
* The team structure is deleted.
* Anyone granted access to shared folders within team folders keeps their
permissions so they can view and interact with the content within.
* Pending invites are deleted.
* Suspended users are deleted.
* Content from deleted team members will be permanently lost unless an account
transfer has been completed.
* Archived folders are unarchived, and the team admin who triggered the team
disband owns them.
* Deleted files and folders can't be restored.
* Pending signature requests are canceled.
* Signed documents can’t be edited, but can still be viewed or downloaded by
all users who previously had access to the team folder.
* Team members maintain ownership of signature templates that they created.
* Signature templates will be locked. Purchasing Dropbox Essentials, Business,
or Business Plus will unlock and restore the use of templates.
* The ownership of a Replay team project will move to an admin when a team
disbands. Team members can still access Replay projects from their individual
accounts but will lose access to any files outside projects.
* Note: Admins can also choose to delete all Replay team content when
disbanding a team. Deleted Replay content can only be recovered within 30
days of deletion.
To disband your team:
1. Log in to dropbox.com with your admin credentials.
2. Click Review options in the red banner at the top of your screen.
3. Click Cancel Dropbox and disband my team.
4. Select the option Save files and move to individual accounts.
5. Check the boxes next to:
* I understand that disbanding or deleting the team is permanent. The [Team
name] team will no longer exist.
* I understand that I will lose the remaining days of my free team trial.
* Note: This only shows if you’re on a free team trial.
6. Click Confirm.
Your team will be logged out when the disbandment is complete.
When you delete your team account, everything owned by the team is permanently
deleted and can’t be restored. This includes all:
* Team member accounts
* Admin accounts, including the admin who triggered the team deletion
* Content owned by the team, including shared folders
* Note: If your team account is deleted because of inaction by team admins,
external collaborators with access to a team-owned shared folder will
receive an automated email telling them that the folder will be deleted
soon. To give external collaborators time to save any content that may
belong to them, externally shared folders will have their deletion delayed.
If your team prefers to delete all shared folders immediately, without
giving any notice to external collaborators, a team admin should trigger
the team deletion manually by following the steps below.
* Personal folders
* Team metadata
To delete your team account while it’s in locked state:
1. Log in to dropbox.com with your admin credentials.
2. Click Review options in the red banner at the top of your screen.
3. Click Cancel Dropbox and disband my team.
4. Select the option to Delete all files and all accounts.
5. Check the boxes next to:
* I understand that disbanding or deleting the team is permanent. The [Team
name] team will no longer exist.
* I understand that I will lose the remaining days of my free team trial.
* Note: This only shows if you’re on a free team trial.
6. Click Confirm.
This triggers the team deletion process. You’ll receive an email when the team
deletion process is complete.
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Note: Basic teams are currently only available to users in New Zealand,
Australia, and Canada.
Dropbox Basic teams is a free team plan that allows you to collaborate, share
files and documents, and work on projects together, all within a shared
workspace for up to 10 people.
Learn more about Basic teams.
Your team is eligible for a downgrade if:
* It has 10 members or less
* It has used 2 GB or less of storage space
Downgrading from a paid team plan will mean:
* The storage space shared by the team will be 2 GB
* The size limit for the team will be 10 members
* Premium security features such as SSO, two-step authentication and device
approval will be removed
* Unlimited signature requests will be removed
* The 180-day period to restore deleted files will be reduced to 30 days
* The ability to track file engagement will be removed
* API access for linked apps will be revoked
The admin downgrading the team will remain as the admin of the Basic team. Any
other admins will become team members.
Team members in a Basic team will keep access to their member folder, as well as
any team folders they previously had access to. Any member of a Basic team can
create new team folders and set access restrictions for folders they create.
The team admin can remove members, or disband the team at any time.
How to downgrade a team
To downgrade your team from a paid team:
1. Log in to dropbox.com with your admin credentials.
2. Click Admin console in the left sidebar.
3. Click Billing in the left sidebar.
4. Scroll down and click Cancel plan.
5. Select the reason you’re canceling.
6. Click Continue with cancellation.
7. Under Please acknowledge the following, check all boxes.
8. Click Complete cancellation.
9. On your dropbox.com home page, click Review options in the red bar at the
top of your screen.
10. Select Change to a free Dropbox plan for teams.
11. Click Confirm change.
To downgrade your team at the end of a free trial:
1. Log in to dropbox.com with your admin credentials.
2. Click Review options in the banner at the top of your screen.
3. Select Change my team’s plan to the free Basic plan.
4. Click Confirm changes.
highlighter icon
Note: Team members won’t be able to create another Dropbox account with the same
email address until after 30 days.
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COMMUNITY ANSWERS
* Received an email about locked state and that my account would be deleted,
but I have a free account
Posted by: JC2444 35 days ago
1308
4
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