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Questions and answers
Glacier snowmobiling
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1. Do I need to purchase some extra insurance?
Edited 3 months ago
We recommend that you purchase extensive travel insurance when traveling …
2. My tour was delayed, the duration was too long, etc.
Edited 3 months ago
If the tour departure is delayed by approx. 30 minutes …
3. How is the refund process? Who should I contact?
Edited 3 months ago
If you booked through our website we will contact you …
4. What is your refund and cancellation policy?
Edited 3 months ago
Any cancellation made within less than 24 hours prior to …
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Can I drive with a guide?
Edited 3 months ago
We encourage everybody to drive their own snowmobile . However, if you don’t
have the license or feel more comfortable driving with a guide you can r...
What should I bring on a super truck tour?
Edited 3 months ago
Our trucks have all the comfort needed to enjoy a tour in the Highlands .
However, we recommend taking with you the following things: Comfortable a...
At what time should I be ready to go?
Edited 3 months ago
The best time to get to the meeting point is 15 minutes before departure . If
you get on time, we can check you in and stick to the schedule. If you ...
Is it safe to snowmobile on a glacier?
Edited 3 months ago
Snowmobiling entails a risk itself. You are operating a fuel engine moving
vehicle and, as if you were driving a car, it is impossible to assure n...
What kind of facilities do you have in the base camp?
Edited 3 months ago
We have a cabin to provide you with all the equipment you need and restrooms
. There’s no cafe or any place where you can buy something to eat or...
Is it possible to go on a multi-day tour?
Edited 3 months ago
Yes . We offer personalized options and multi-day tours are one of them.
Drop us a line and we can organize everything for you .
What route are we going to follow when snowmobiling?
Edited 3 months ago
In winter the whole area is covered by snow and the guide determines the
best way to go. Our guides decide the route to take depending on the s...
How fast does the tour go?
Edited 3 months ago
The speed of the tour depends on the skills of the group and the snow and
weather conditions . We will always try to adapt our speed to the g...
Is it possible to have a private personalized tour?
Edited 3 months ago
Yes . We can personalize every kind of tour making it private . We can offer
from single private tours , to longer tours or even multi day snow...
Do I have to make a reservation or can I just show up?
Edited 3 months ago
Yes . Reservations are required for guaranteed spots on all tours. Reservations
help us determine the number of guides we need to ensure that our grou...
Is there a weight limit for the snowmobiles?
Edited 3 months ago
Total maximum weight of the passengers on the snowmobiles is about 230kg/500lbs
.
Can I bring my backpack with me when snowmobiling?
Edited 3 months ago
Yes you can! However, the snowmobilis don’t have a designed area to place the
backpacks and it can get a little bit uncomfortable . We will recomme...
Is experience required?
Edited 3 months ago
It doesn’t require experience to be on most of our snowmobiling tours . Our
guides will teach you everything you need to know to operate a snowmo...
How many guides go on each tour?
Edited 3 months ago
The number of guides depends on the amount of snowmobiles and weather
conditions . On average we try to have one guide per 8 snowmobiles . This nu...
Where exactly do we meet our driver at Gullfoss Cafe for the tour Meet us at
Gullfoss?
Edited 3 months ago
You will meet the driver at the upper parking lot, right outside Gullfoss Cafe.
Your driver will be wearing clothes with our logo on it and he will al...
Do I get to drive a snowmobile on my own?
Edited 3 months ago
In order to drive a snowmobile it is compulsory to have a valid driver’s
license . Our snowmobiles fit two people and our tours have a stop in the ...
How long does it take to drive up to the base camp?
Edited 3 months ago
We are driving in the Highlands and you never know what to expect. The
estimated time is around 1 hour . However, it always depends on the weather...
How should I operate a snowmobile?
Edited 3 months ago
Here you can find instructions on how to operate a snowmobile as downloadable
PDF’s. Our guides will also instruct you verbally and visually before th...
How many people go on each tour?
Edited 3 months ago
We try to keep small groups to offer a personalized experience . The number
of snowmobiles per tour depends on the number of bookings. We always tr...
What equipment do you provide?
Edited 3 months ago
Depending on the season of the year it is better to come prepared. We provide
an overall , gloves , shoe covers , a buff and a helmet as shown ...
How much time are we going to be snowmobiling?
Edited 3 months ago
Our regular snowmobile tours last 1 hour . We divide this period in 20-25
minutes driving , a 10ish minute stop and another 20-25 minutes driving...
Is there an age limit for the tours?
Edited 3 months ago
The age limit for snowmobile tours is 6 years old . The age limit to operate
a snowmobile is 18 years old , and a fully valid driver’s license i...
Where does the snowmobile tour take place?
Edited 3 months ago
Our snowmobile tours take place in Langjökull glacier . We have 3 different
base camps we use depending on the amount of snow and ice. Our main bas...
Do you offer snowmobile tours all year around?
Edited 3 months ago
Yes . We use the snow in winter to snowmobile on the glacier and its
surroundings. In summer , when the snow melts, we create safe ice roads o...
Can I take my phone / camera / drone with me on the tour?
Edited 3 months ago
You are allowed to take these things on the tour but we are only going to make
a 10 minutes stop where you are going to be able to use them. We do...
What is the minimum age and restrictions to go on a super truck tour?
Edited 3 months ago
The minimum age is 6 years old to go on the tours. We don’t recommend people
with back injuries or pregnant women to come on the tours because i...
Are there seatbelts in the trucks?
Edited 3 months ago
Yes . All our trucks have seatbelts and it’s compulsory to use them. You will
be driving through snowy and bumpy areas and seatbelts are more impo...
What is "The Golden Circle" exactly?
Edited 3 months ago
The Golden Circle is a 300km long tourist route that loops from Reykjavik into
the center of Iceland and then back. It covers Þingvellir National...
My pickup is late, what should I do?
Edited 3 months ago
It takes us around 30 minutes to pick up everybody. We never know if you are
going to be the first pick up location or the last. We call for your p...
Is it possible to pay in cash?
Edited 3 months ago
No . We only accept bookings paid in advance. If cash is your only
possibility , you can reach us and we will evaluate the situation.
What is your refund and cancellation policy?
Edited 3 months ago
Any cancellation made within less than 24 hours prior to departure will be
fully charged .
How is the refund process? Who should I contact?
Edited 3 months ago
If you booked through our website we will contact you straight to give you
the refund . If you booked through a hotel or a reseller (viator, g...
My tour was delayed, the duration was too long, etc.
Edited 3 months ago
If the tour departure is delayed by approx. 30 minutes you can cancel the tour
for a full refund. We can also find another tour time and/or date if th...
Do I need to purchase some extra insurance?
Edited 3 months ago
We recommend that you purchase extensive travel insurance when traveling in
Iceland. The snowmobiles of Mountaineers are insured with TM under a compu...
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