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RESERVATIONS

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LOCATIONS

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FOR BUSINESS

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Enterprise Fleet Management
   
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Loyalty
   
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Sponsorship
   
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HELP

Help & FAQs
   
 * Get Answers
   

Need to Reach Us?
   
 * Contact Us
   


 * Reservations
   Car Rental
   
    * Start a Car Reservation
    * View/Modify/Cancel
    * All Deals & Coupons
    * Get a Receipt
    * Moving Truck or Van Rentals Link opens in a new window
    * One-Way Car Rentals
    * Long-Term Car Rentals
    * Subscribe with Enterprise
   
   Replacement Rentals
   
    * Rent a Car After an Accident
    * Dealership & Service Vehicles
    * Payment Options
    * Rental Coverage
    * Rental Coverage Levels
   
   Businesses
   
    * Solutions for Business
    * Enterprise Truck Rental Link opens in a new window
    * Manage Your Fleet Link opens in a new window
    * Dealership Solutions & Technology
    * ARMS Dealership
   
   
 * Vehicles
   Vehicles for Rent
   
    * Cars, SUVs, Trucks, & Vans
    * Moving Trucks & Vans Link opens in a new window
    * Exotic Cars
   
   Buy a Car
   
    * Browse Selection Link opens in a new window
    * Find a Dealership Link opens in a new window
    * Vehicles Under $20,000 Link opens in a new window
   
   
 * Locations
   Car Locations
   
    * United States Car Rental Locations
    * Europe Car Rental Locations
    * Latin America & Caribbean Car Rental Locations
    * All International Car Rental Locations
   
   Other Locations
   
    * Truck Rental Locations Link opens in a new window
    * Car Sales Locations Link opens in a new window
    * Exotic Car Rental Locations
    * CarShare Locations Link opens in a new window
    * Fleet Management Link opens in a new window
   
   
 * Car Sales
   Buy a Car
   
    * Browse Selection Link opens in a new window
    * Find a Dealership Link opens in a new window
    * Why Buy a Car from Enterprise? Link opens in a new window
   
   Plan Your Purchase
   
    * Start Your Purchase Online Link opens in a new window
    * Schedule Your Test Drive Link opens in a new window
    * Value Your Vehicle Link opens in a new window
   
   
 * For Business
   Solutions for Business
   
    * Driving Business
    * Enterprise Business Rental Program
    * Mileage Reimbursement Calculator
    * Enterprise Truck Rental Link opens in a new window
    * Entertainment & Production Rentals
    * Enterprise CarShare for Business Link opens in a new window
    * Commute with Enterprise Link opens in a new window
    * Car Sales for Business Link opens in a new window
   
   Enterprise Fleet Management
   
    * Learn More Link opens in a new window
    * Client Login Link opens in a new window
   
   Dealership Solutions
   
    * Dealership Solutions & Technology
    * ARMS Dealership
   
   
 * Learn
   The Company
   
    * About Us
    * Total Mobility Solutions
    * Meet Our People
    * Supporting Those in Service
    * Community & Sustainability
    * Enterprise Holdings® Link opens in a new window
    * Careers Link opens in a new window
   
   Inspiration
   
    * Pursuits with Enterprise™
    * Scenic Drives by Pursuits with Enterprise™
    * Weekend Adventures by Pursuits with Enterprise™
    * Enterprise + Sports
    * Enterprise + Music
    * Road Trip Ideas
   
   Loyalty
   
    * Enterprise Plus® Program
    * Join Enterprise Plus®
   
   Sponsorship
   
    * Disney®
    * NHL
   
   

 * Home /
 * Car Rental /
 * Enterprise COVID-19 Response




ENTERPRISE COVID-19 RESPONSE

Expanding on our Complete Clean Pledge® to increase safety measures for
customers and employees, Enterprise is now a member of the Clorox™ Safer Today
Alliance™ a coalition to help create healthier shared spaces now and into the
future.

As a member of the Clorox® Safer Today Alliance™, Enterprise receives ongoing
support and scientific guidance around its enhanced safety measures from experts
at the Cleveland Clinic and CDC Foundation.

Customers will now find a one-count Clorox® Disinfecting Wipe in every rental
vehicle at all locations in the U.S. and Canada. The Clorox Disinfecting Wipes
are approved by the EPA to kill SARS-CoV-2, the virus that causes COVID-19, when
used as directed on hard, non-porous surfaces. Each wipe includes directions for
use and is accompanied by instructions to use it on the vehicle’s high-touch,
hard non-porous surfaces.

We never stop looking for ways to enhance cleanliness and safety. In addition to
being confident your vehicle is cleaned and sanitized every time you rent, you
can also feel confident that we will take every opportunity to enhance
the health and safety measures currently practiced in our operations.

Learn more about our Complete Clean Pledge.

Below are details on our modified services and the steps we are taking
company-wide to help enhance safety for customers and employees.

Looking to rent a car? Find a location near you.

CLOROX® SAFER TODAY ALLIANCE™



As part of the Complete Clean Pledge®, our ongoing commitment to increase safety
measures for customers and employees, Enterprise is a member of the Clorox®
Safer Today Alliance.

COMPLETE CLEAN PLEDGE



We're taking the pledge! The Complete Clean Pledge is our promise to go above
and beyond already rigorous cleaning protocols to implement enhanced sanitizing
procedures of our vehicles, shuttles and branch locations.

COVID-19 RESPONSE FAQS

Check out our COVID-19 FAQs for more information on Enterprise hours of
operation, upcoming and existing reservations, Enterprise Plus and what steps
we're taking to keep employees and customers safe.

See FAQs


COMPLETE CLEAN PLEDGE


View our rigorous cleaning and sanitizing procedures


TAKING PRECAUTIONS TO CONTROL THE SPREAD


Learn about our updated car rental process with additional precautions


HOW WE HELP INCREASE SAFETY FOR EMPLOYEES


See the best practices we utilize from authorities including the CDC Foundation


HOW WE HELP INCREASE SAFETY FOR AND SUPPORT CUSTOMERS


See the best practices we utilize from authorities including the CDC Foundation
and the health experts at the Cleveland Clinic.


COVID-19 RESPONSE UPDATE

Check out our COVID-19 FAQs for more information on Enterprise hours of
operation, upcoming and existing reservations, Enterprise Plus and what steps
we're taking to keep employees and customers safe.

Learn more




TAKING PRECAUTIONS TO CONTROL THE SPREAD


 

While we are accepting reservations from any branch location on the web or by
phone, we have limited our physical locations by consolidating operations to
centralized branches.

After you make a reservation online, you may be contacted by one of our
employees to help arrange a vehicle transfer point that may differ from your
originating branch location.

For reservations made on your behalf by a third party, such as an insurance
carrier, the process is the same. An Enterprise employee will contact you to
arrange the details to fulfill your reservation.

This precaution helps increase safety for employees and customers, keeping our
open locations and physical interaction to a minimum while still maximizing our
availability for those that need our services. 

<< back to top


COMPLETE CLEAN PLEDGE

 

Expanding our rigorous cleaning protocols, Enterprise has teamed up with Clorox®
one of the most trusted brands for powerful cleaning, as a member of the Clorox®
Safer Today Alliance™.

In addition to our enhanced cleaning, a one-count Clorox® Disinfecting Wipe for
use on high-touch, hard, non-porous surfaces is provided in every rental vehicle
in the U.S. and Canada.

While we’ve always had a very formal training process in place that instructs
all employees on the proper cleaning of a vehicle, employees are now being
trained to implement new and more comprehensive mandates that include enhanced
cleaning guidance for vehicles, shuttles and branch locations, as well as social
distancing practices.


Vehicles

Clean vehicles have always been important to us, but at this moment in time, we
know vehicle cleanliness is even more critical.

Each of our vehicles is thoroughly cleaned between every rental and backed with
the Complete Clean Pledge. This includes washing, vacuuming, general wipe down,
and sanitizing with a disinfectant that meets leading health authority
requirements, with particular attention to more than 20-plus high-touch points
including:


 * Key / key fob
 * Steering wheel
 * Steering column
 * Seat belts
 * Center console
 * Door interiors
 * Door pockets
 * Interior door handles
 * Exterior door handles
 * Seat pockets / seat surfaces
 * Areas between seats & consoles
 * Areas between seats & doorjambs
 * Cupholders / compartments
 * Instrument panel
 * Accessory panel / touchscreen
 * Rearview mirror / side mirrors
 * Visors / visor mirrors
 * Dashboard / vents
 * Gear stick / gear shift
 * Trunk release
 * Among any other high-touch areas

We also have measures in place to immediately isolate and quarantine any vehicle
if needed.

Shuttles

Social distancing protocols are implemented as passengers board, ride and depart
from our shuttle buses. We are limiting the number of passengers on each bus,
encouraging a one-way flow as passengers board and ensuring that passengers from
different parties keep appropriate social distancing from others.

High-touch areas of our shuttles are cleaned and sanitized using a disinfectant
frequently between trips. This includes baggage racks, door handles, and seat
backs. All surfaces are thoroughly cleaned and sanitized with a disinfectant at
least once per day.

Branch Locations

The Complete Clean Pledge extends to our locations, as well.

We have also introduced updated process and safety procedures for our rental
locations. Our employees working in branch locations are following best
practices recommended by leading health authorities. This includes frequently
sanitizing touchable surfaces with disinfectant throughout the day. These
include counter tops, phones, tablet devices, payment devices, door handles,
among other high-touch areas. 

The cleaning guidance set forth in the Complete Clean Pledge is also aligned
with the U.S Travel Association’s (USTA) "Travel in the New Normal" guidance.


<< back to top


HOW WE HELP INCREASE SAFETY FOR OUR EMPLOYEES


 

Enterprise is committed to providing a safer work environment during this
challenging time and continues to monitor the situation, implementing additional
safety measures as needed.

As part of the Clorox® Safer Today Alliance, we’re using research and best
practices from the Cleveland Clinic and the CDC Foundation to create healthier
public spaces and work environments.

In addition to our branch employees, we also have remote customer service staff
working to answer your questions and help you arrange or change reservations.

The employees working in branch locations are following the best practices
recommended by the various health authorities to help reduce risk during this
Coronavirus outbreak. 


These practices include:

 * Limiting the number of employees in a location
 * Requesting employees and customers not fully vaccinated to wear face
   coverings
   
 * Using social distancing
 * Staying home if they are feeling ill 
 * Frequently washing hands 
 * Frequently sanitizing high touch surfaces with disinfectant 
 * Using disposable gloves and a disinfectant when cleaning vehicles 
 * Minimizing customer interaction at vehicle pickup or delivery
 * Ensuring local teams have supplies and resources needed 

Additionally, all employees have been made aware that if they ever feel
uncomfortable with working in a physical location, they are under absolutely no
obligation to work. 

<< back to top


HOW WE HELP INCREASE SAFETY FOR AND SUPPORT CUSTOMERS


 

To help increase safety for both customers and employees, we have modified our
service offerings. This includes the addition of curbside rentals at our
locations to help promote social distancing by getting you quickly on your way
while avoiding foot traffic in our locations.

Every vehicle is cleaning to the 20-point specifications of our Complete Clean
Pledge. For added confidence, every vehicle in the U.S. and Canada is also
supplied with a one-count Clorox® Disinfecting Wipe for use on high-touch, hard,
non-porous surfaces.

Whether you are picking your vehicle up curbside, or if we deliver it to you at
your workplace, body shop or home, we maintain proper distance throughout the
process.

While we look forward to continuing to serve you during this time, we recognize
some travel plans may change. Customers who have booked a rental through a
third-party are encouraged to contact that party directly to understand their
policy.

<< back to top


RESERVATIONS
RESERVATIONS
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 * Get a Receipt
 * Start a Moving Truck or Van Reservation Link opens in a new window
 * Short Term Car Rental
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ENTERPRISE PLUS®
ENTERPRISE PLUS®
 * Sign In
 * Learn More About Enterprise Plus®
 * Join Enterprise Plus®

CAR RENTAL LOCATIONS
CAR RENTAL LOCATIONS
 * U.S. Car Rental Locations
 * International Car Rental Locations
 * Airport Car Rental Locations

VEHICLES
VEHICLES
 * Cars
 * SUVs
 * Trucks
 * Minivans & Vans
 * Moving Trucks & Vans Link opens in a new window
 * Exotic Cars

BUY
BUY
 * Enterprise Car Sales Link opens in a new window

SHARE
SHARE
 * Enterprise CarShare Link opens in a new window
 * Commute with Enterprise Link opens in a new window

INSPIRATION
INSPIRATION
 * Pursuits with Enterprise
 * Road Trip Ideas

INTERNATIONAL WEBSITES
INTERNATIONAL WEBSITES
 * Enterprise Canada Link opens in a new window
 * Enterprise France Link opens in a new window
 * Enterprise Germany Link opens in a new window
 * Enterprise Ireland Link opens in a new window
 * Enterprise Spain Link opens in a new window
 * Enterprise U.K. Link opens in a new window
 * Other Enterprise Websites

PROMOTIONS
PROMOTIONS
 * All Deals & Coupons
 * Sign Up For Email Specials
 * Partner Rewards Programs

CUSTOMER SERVICE
CUSTOMER SERVICE
 * Help & FAQs
 * Contact Us
 * Customers with Disabilities
 * Site Map
 * Safety Recall Information
 * Website Feedback

THE COMPANY
THE COMPANY
 * About Us
 * Total Mobility Solutions
 * Meet Our People
 * Supporting Those in Service
 * Community & Sustainability Link opens in a new window
 * Enterprise Holdings® Link opens in a new window
 * Careers Link opens in a new window
 * Press Link opens in a new window
 * Affiliate Programs
 * Youth Sports Fundraising

BUSINESSES
BUSINESSES
 * Solutions for Business
 * Global Franchise Opportunities Link opens in a new window
 * General Aviation Link opens in a new window
 * Enterprise Truck Rental Link opens in a new window
 * Enterprise Fleet Management Link opens in a new window
 * Travel Administrator
 * Travel Advisor Link opens in a new window
 * Enterprise CarShare Link opens in a new window
 * Commute with Enterprise Link opens in a new window
 * Entertainment & Production Rentals

SPONSORSHIPS
SPONSORSHIPS
 * Disney®
 * NHL
 * Music


 * Facebook
 * Twitter
 * Youtube

 * Terms of Use
 * Privacy Policy
 * Cookie Policy
 * Cookie Settings / AdChoices
 * © 2022 Enterprise Holdings, Inc. All Rights Reserved
   .
   

Enterprise ☓





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