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Name: rtform — POST

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Department of Commerce
Age and Sex Business and Economy Education Emergency Management Employment
Families and Living Arrangements Geography Health Hispanic Origin Housing Income
and Poverty International Trade Population Population Estimates Public Sector
Race Redistricting Research Voting and Registration A - Z
Explore Data Main Census Academy Combining Data Data Equity Tools Data Tools and
Apps Developers Experimental Data Products Related Sites Software Tables
Training and Workshops Visualizations
Library Main America Counts: Stories Audio Blogs Fact Sheets Infographics and
Visualizations Photos Publications Videos Working Papers
2020 Census 2020 Census Results American Community Survey (ACS) American Housing
Survey (AHS) Annual Business Survey (ABS) Annual Survey of Manufactures (ASM)
Census of Governments County Business Patterns (CBP) Current Population Survey
(CPS) Economic Census International Programs Metro and Micro Areas Population
Estimates Population Projections Small Area Income and Poverty Statistics of
U.S. Businesses Survey of Business Owners Survey of Income and Program
Participation (SIPP) All surveys and programs
Media (Newsroom) Survey Participants/ Respondents Partners Educators and
Students
NAICS Lookup Schedule B Search Geocoding Service
About the Bureau Who We Are What We Do Business Opportunities Census Careers
Field Jobs by State Combining Data Our History Policies and Notices Privacy
Program Regional Offices  Event Calendar Staff Directory Modernizing Federal
Statistics Advancing Equity with Data Trust & Safety Team Contact Us FAQs

 * Census.gov /
 * Business and Economy /
 * Economic Surveys Response /
 * Information for Respondents /
 * How Do I Get Started?




HOW DO I GET STARTED?

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Within Information for Respondents
 * How Do I Get Started?
 * How-To Video

   Within Information for Respondents
 * How Do I Get Started?
 * How-To Video

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FIND YOUR NAICS CODE




HOW DO I GET STARTED?




HOW DO I...

 * Get started?
 * Add an authentication code?
 * Find out who used the authentication code I was given?
 * Handle this survey request if I am not the appropriate person to complete the
   survey?
 * Begin reporting with my user ID and password?
 * Start reporting?
 * Learn more about my survey?
 * Change my password?
 * Update my email address, name, and/or phone number associated with this
   account?
 * Share this account with others in my organization?
 * Can others in my organization help me complete this survey?
 * Check the reporting progress of those I have shared survey access?
 * Remove someone else that has access to my survey?
 * Request a time extension?
 * Check my filing status?
 * Contact the Census Bureau?
 * Get to the email message(s) that I sent to the Census Bureau?
 * Why do I need to register for a Census Bureau account?
 * Will registering for a Census Bureau account make me eligible for additional
   surveys?




HOW DO I GET STARTED?

To begin, go to https://portal.census.gov, create an account or log in with your
already existing account, and link yourself to your survey. You link your
account to your survey by an authentication code sent to you from the Census
Bureau. Once you have this code, click on the “Add Authentication Code” button
under “My Surveys.” Enter and submit your unique 12-digit code.

After submitting your authentication code, a survey card will appear under “My
Surveys.” This survey card will contain the following:

 * Name of the survey
 * Status
 * Due date (or extended date if a time extension was granted)
 * Name
 * ID
 * “Report Now” (used to start reporting or access a printable PDF of
   questions/instructions)
 * “Options” (used to request time extensions, if available; check filing
   status; access survey FAQs; find contact information)
 * “i” (used to learn more about the survey)

Each unique authentication code can only be used one time. If others in
your organization need access to your survey, please refer to "How can others in
my organization help me complete this survey?"

The Census Bureau will mail separate, unique authentication codes for different
surveys. Each code can be entered and a separate survey card will appear under
“My Surveys.”



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HOW DO I ADD AN AUTHENTICATION CODE?

Under “My Surveys” click on the “Add Authentication Code” button. Enter and
submit your unique 12-digit code.

Each unique authentication code can only be used one time. If others in
your organization need access to your survey, please refer to “How can others in
my organization help me complete this survey?”



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HOW DO I FIND OUT WHO USED THE AUTHENTICATION CODE I WAS GIVEN?

If you are attempting to add an authentication code and receive an error message
stating “Authentication Code already used” then someone in your organization has
already linked themselves to the survey.

The Census Bureau may be able to identify this person for you, or you can try to
identify the account owner who originally used the authentication code and ask
them to share access to the survey with you. Refer to "How can others in
my organization help me complete this survey?" to learn more.

If you cannot identify the account owner who originally used the authentication
code, then you will need to contact the Census Bureau. Refer to your letter
and/or email for the appropriate telephone number to call.



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HOW DO I HANDLE THIS SURVEY REQUEST IF I AM NOT THE APPROPRIATE PERSON TO
COMPLETE THE SURVEY?

If you are not the appropriate person to complete this survey, and have not yet
entered the authentication code found in your letter and/or email, please
forward the letter and/or email to the appropriate person in your organization.

If you have already entered the authentication code, you have two options:

1. Share survey access with the appropriate person in your organization. Please
refer to “How can others in my organization help me complete this survey?” to
learn more.

2. Have the appropriate person call the Census Bureau to request a new
authentication code. Refer to the letter and/or email for the appropriate
telephone number to call.



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HOW DO I BEGIN REPORTING WITH MY USER ID AND PASSWORD?

If the Census Bureau has recently mailed you a letter and/or email containing a
user ID and password, you will need to follow the directions found in that
letter and/or email. This system is only compatible with surveys that are using
authentication codes. All of our economic surveys will eventually migrate to
using authentication codes, but for the time being two separate systems exist.



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HOW DO I START REPORTING?

If you have not done so already, link yourself to your survey. You link your
account to your survey by an authentication code sent to you from the Census
Bureau. Once you have this code, click on the “Add Authentication Code” button
under “My Surveys.”

When you have linked your account using an authentication code the survey card
will appear under “My Surveys.” You can click on the “Report Now” button to
access your electronic reporting instrument where you can begin entering data,
or print the questions/instructions (PDF document) found on the main menu (or
Step 1 - Report) that can be used as a guide prior to reporting.



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HOW DO I LEARN MORE ABOUT MY SURVEY?

 * Click “Options” on your survey card.
 * Select “Survey FAQs” to view commonly requested information.

OR

 * Click the “i" symbol on your survey card.
 * View a short description of the survey.
 * Click the “MORE INFORMATION” link at the bottom of the text.
 * View survey information found on the main census.gov website.



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HOW DO I CHANGE MY PASSWORD?

 * Once logged in, you may change your password by selecting "Manage Account."
   
 * If you have forgotten your password, select "Forgot Password?" from the Sign
   In page.
   



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HOW DO I UPDATE MY EMAIL ADDRESS, NAME, AND/OR PHONE NUMBER ASSOCIATED WITH THIS
ACCOUNT?

 * You CANNOT update your email address.
 * Once logged in, you can update your name and/or phone number by selecting
   “Manage Account.”



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HOW DO I SHARE THIS ACCOUNT WITH OTHERS IN MY ORGANIZATION?

Your personal Census Bureau account should not be shared with others in your
organization. Each individual should create their own account. The survey
authentication code can only be used to link one individual to the survey,
though if you are linked to this survey you can share your survey access with
others – see “How can others in my organization help me complete this survey?”



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HOW CAN OTHERS IN MY ORGANIZATION HELP ME COMPLETE THIS SURVEY?

The first option for others to help you complete this survey is by sharing
access. Sharing access gives each person the same privileges – each can view and
overwrite survey data, submit the survey, request an extension, share access
with additional people, and remove others (including you) from this survey. If
you would like to share access to this survey, follow these steps:

 * Click “Options” on your survey card.
 * Select “Share Survey Access”
 * Enter the person’s email address and an optional note that will be included
   in the email invitation. You MUST enter the email address that the other
   person will use when creating an account, otherwise their account will not be
   linked to this survey.
 * Click “Submit Request”
 * An email invitation will be sent to the provided email address. No
   authentication code will be needed by this person, but they will be required
   to register for their own personal Census Bureau account to access the
   survey.
 * These steps can be repeated to add additional people.

A second option for others to help you complete this survey is to print and
provide the questions to others. To print, enter the reporting instrument via
the “Report Now” button and print the questions/instructions (PDF document)
found on the main menu (or Step 1 - Report). As the account holder, you will
need to gather and compile paper input before submitting the data through the
electronic reporting instrument accessed through the “Report Now" button.

A third option, currently limited to the Economic Census, Report of
Organization, and Annual Survey of Manufactures, is to download an Excel
spreadsheet that can be distributed, updated, and then uploaded into the
electronic reporting instrument.



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HOW DO I CHECK THE REPORTING PROGRESS OF THOSE I HAVE SHARED SURVEY ACCESS?

The only way to view the reporting progress for those who share survey access is
to click the “Report Now” button and view the reporting status in the electronic
reporting instrument.



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HOW DO I REMOVE SOMEONE ELSE THAT HAS ACCESS TO MY SURVEY?

 * Click “Options” on your survey card.
 * Select “Share Survey Access”
 * Those who have access to the survey are listed on the bottom of the pop-up
   screen under “Current Delegates.”
 * To remove a current delegate, click on the trash can icon found under the
   “Options” column. Be sure to select the correct row if multiple delegates are
   listed.
 * Delegates who have been removed will now appear under “Removed Delegates.”

NOTE: If you are the only delegate listed for the survey you will not be able to
delete yourself. Someone else would need to be added as a delegate before your
name can be deleted.



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HOW DO I REQUEST A TIME EXTENSION?

 * Click “Options” on your survey card.
 * Select “Request extension” (if this option is greyed out, time extensions are
   not available)
 * Click on the calendar icon or down arrow under “Extended Due Date”
 * Select an available date in the calendar.
 * Click “Submit Request”
 * A confirmation message will appear on your screen, and your survey card will
   now display the original survey due date along with the extended date granted
   to you.



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HOW DO I CHECK MY FILING STATUS?

 * Click “Options” on your survey card.
 * Select “Filing Status”
 * Review the displayed table. Surveys with an entry in the “Date Received”
   column have been received by the Census Bureau. Blanks in this column
   indicate the survey is not yet received.
 * It takes 1 or 2 business days for the filing status to be updated after
   submitting surveys.
 * Return to the “Report Now” button to access the electronic reporting
   instrument to complete and submit any missing surveys.



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HOW DO I CONTACT THE CENSUS BUREAU?

 * Click “Options” on your survey card.
 * Select “Send Message” to email the Census Bureau.

OR

 * Click “Options” on your survey card.
 * Call the Census Bureau at the telephone number listed.

OR

 * Refer to your letter and/or email for the appropriate telephone number to
   call.



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HOW DO I GET TO THE EMAIL MESSAGE(S) THAT I SENT TO THE CENSUS BUREAU?

 * Select “Message Status”
 * Click on “Active” to view your emails that have not yet been resolved by the
   Census Bureau.
 * Click on “Resolved” to view your emails that have been resolved by the Census
   Bureau.



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WHY DO I NEED TO REGISTER FOR A CENSUS BUREAU ACCOUNT?

Registering for a Census Bureau account will give you access to a Respondent
Portal that continues to provide a secure means of reporting, and adds a more
seamless manner in which you can communicate with the Census Bureau. The
information provided during registration is never sold to third parties, and
used only by the Census Bureau to conduct the survey(s) for which you have been
selected.



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WILL REGISTERING FOR A CENSUS BUREAU ACCOUNT MAKE ME ELIGIBLE FOR ADDITIONAL
SURVEYS?

No, the survey selection process is performed independently and has no
relationship to having a Census Bureau account. If you have been selected into
multiple surveys, over time you will be able to access each of them through your
one account



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Last Revised: October 8, 2021

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