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Submitted URL: https://www.eventbrite.com/privacypolicy?locale=en_US/
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Effective URL: https://www.eventbrite.com/help/en-us/articles/460838/eventbrite-privacy-policy/
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Eventbrite
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Terms and policies
EVENTBRITE PRIVACY POLICY
Last Updated: October 13, 2023
To learn more about Eventbrite's Legal Terms, take a look here.
In this article
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1. Who We Are.
1.1 Eventbrite Services.
Welcome to Eventbrite! We are a ticketing and registration platform dedicated to
bringing the world together through live experiences. Through our platform,
mobile apps and services, we enable people all over the world to create,
discover, share and register for events.
Eventbrite's products, features and offerings are available (a) online through
various Eventbrite properties including without limitation, Eventbrite,
Eventbrite Communities, Eventbrite Music, Eventbrite Venue, Lanyrd, Rally,
Ticketea, Ticketfly, nvite ("Site(s)"); (b) off platform, including without
limitation, RFID, entry management, sponsorship and marketing or distribution
services; and (c) through mobile applications, webpages, application programming
interfaces, and subdomains ("Applications"). (a), (b), and (c) are collectively
referred to as "Eventbrite Properties" or our "Services".
1.2 Who's Who.When this Privacy Policy uses the term "Organizer" we mean event
creators using the Services to create events for consumers using our Services
(a) to consume information about, or attend, events ("Consumers"), or (b) for
any other reason. Organizers, Consumers and third parties using our Services are
all referred to in these Terms collectively as "Users", "you" or "your".
Eventbrite, Inc. is a Delaware corporation with its principal place of business
at 95 Third Street, 2nd Floor, San Francisco, California, 94103, Reg. No.
4742147 ("Eventbrite," "us," "we" or "our"). If you are resident in the EEA or
Switzerland, Eventbrite, Inc. is the responsible party with respect to Personal
Data (defined below) collected through the Services. Eventbrite
EU's representative for European data protection law purposes is Eventbrite
Operations (IE) Limited with its principal place of business at 97 South Mall
Cork, T12 XV54 Ireland. Eventbrite’s UK representative for European data
protection law purposes is Eventbrite UK Limited with its principal place of
business at The Pavilions, Bridgwater Road, Bristol, England, BS13 8FD.
If you have any questions or concerns at any time, please do not hesitate to
contact us at the address above or by contacting us at privacy@eventbrite.com.
2. Our Privacy Statement.
2.1 Application.This Privacy Policy sets forth our policy with respect to
information that can be associated with or which relates to a person and/or
could be used to identify a person ("Personal Data") that is collected from
Users on or through the Services. This policy also covers personal data
collected from Eventbrite sales customers and prospects. We take the privacy of
your Personal Data seriously. Because of that, we have created this Privacy
Policy. Please read this Privacy Policy as it includes important information
regarding your Personal Data and other information.
"Non-Personal Data" as used in this Privacy Policy is therefore any information
that does not relate to a person and/or cannot be used to identify a person.
When you interact with the Services, we may collect Non-Personal Data. The
limitations and requirements in this Privacy Policy on our collection, use,
disclosure, transfer and storage/retention of Personal Data do not apply to
Non-Personal Data.
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3. Personal Data That We Collect.When you use or interact with us through the
Services or engage with Eventbrite as a sales customer or prospect, we may
collect Personal Data. Sometimes this will be on our own behalf and other times
this will be on behalf of an Organizer using our Services to run an event. This
is an important distinction for purposes of certain data protection laws and is
explained in more detail below.
3.1 Information Collected From All Users.Information you provide to us: For all
Users we collect Personal Data when you voluntarily provide such information to
the Services, such as when you register for access to the Services, contact us
with inquiries, respond to one of our surveys or browse or use certain parts of
the Services. The Personal Data we may collect includes without limitation your
name, address, email address and any other information that you choose to
provide and/or that enables Users to be personally identified. Information we
automatically collect: We also automatically collect certain technical data that
is sent to us from the computer, mobile device and/or browser through which you
access the Services ("Automatic Data"). Automatic Data, includes without
limitation, a unique identifier associated with your access device and/or
browser (including, for example, your Internet Protocol (IP) address)
characteristics about your access device and/or browser, statistics on your
activities on the Services, information about how you came to the Services and
data collected through Cookies, Pixel Tags, Local Shared Objects, Web Storage
and other similar technologies. You can find out more information about how we
use Cookies and other similar tracking technologies in our Cookie Statement.
When you register for the Services or otherwise submit Personal Data to us, we
may associate other Non-Personal Data (including Non-Personal Data we collect
from third parties) with your Personal Data. At such instance, we will treat any
such combined data as your Personal Data until such time as it can no longer be
associated with you or used to identify you.
3.2 Information Collected From Organizers.If you are an Organizer we will
collect additional Personal Data from you. Information you provide to us: In
some cases, we may collect your credit card information (e.g., your credit card
number and expiration date, billing address, etc.), some of which may constitute
Personal Data, to secure certain payments. In addition, if you use our payment
processing services, we will collect financial information from you (e.g., your
bank account information or an address to send checks) as necessary to
facilitate payments and information required for tax purposes (e.g., your
taxpayer identification number). When you create an event, we may ask you to
provide a phone number and send you a text message to verify your account and
prevent fraudulent activity on our Services. Our SMS Terms are available here.
Information we obtain from other sources: We may also collect or receive
Personal Data including your name, email address and other contact information
from third party sources, such as third party websites and marketing partners,
your bank, our payment processing partners and credit reporting agencies.
3.3 Information Collected From Consumers.If you are a Consumer we will collect
additional Personal Data from you, sometimes for our own purposes and other
times on behalf of an Organizer (see Section 16 below for more information).
Information you provide via Eventbrite Properties or Applications: If you
register for a paid event, you will provide financial information (e.g., your
credit card number and expiration date, billing address, etc.) some of which may
constitute Personal Data. In addition, Organizers can set up event registration
pages to collect virtually any information from Consumers in connection with
registration for an Organizer's event listed on the Services. Eventbrite does
not control an Organizer's registration process nor the Personal Data that they
collect. When you register for, or otherwise provide information to Eventbrite
in conjunction with an Organizer event or activity, whether that information is
yours or a third party’s, in connection with a purchase, registration, or
transfer, that Organizer will receive and may use the information you provide.
Please see Section 5.5 below, titled “How We Disclose and Transfer Your Personal
Data:Organizers” for more information about an Organizer’s receipt and use of
your Personal Data.
Information we obtain from other sources: We may also collect or receive
Personal Data from third party sources, such as Organizers, other Consumers,
social media or other third party integrations, your credit card issuing bank,
our payment processing partners or other third parties.
3.4 Information Collected from Sales Clients and LeadsIf you engage with the
Eventbrite sales team we may collect the following: your name, email, address,
phone number, and other professional contact information. If you engage with the
sales team and consent to recording a meeting, the sales team may collect audio
and/or video recordings of you.
4. How We Use Your Personal Data.We collect and use the Personal Data we collect
in a manner that is consistent with this Privacy Policy, and applicable privacy
laws. We may use the Personal Data as follows:
4.1 Specific Reason.If you provide Personal Data for a certain purpose, we may
use the Personal Data in connection with the purpose for which it was provided.
For instance, if you contact us by email, we will use the Personal Data you
provide to answer your question or resolve your problem and will respond to the
email address from which the contact came.
4.2 Access and Use.If you provide Personal Data in order to obtain access to or
use of the Services or any functionality thereof, we will use your Personal Data
to provide you with access to or use of the Services or functionality and to
analyze your use of such Services or functionality. For instance, if you supply
Personal Data relating to your identity or qualifications to use certain
portions of the Services, we will use that information to make a decision as to
granting you access to use such Services and to assess your ongoing
qualification to use such Services.
4.3 Internal Business Purposes.We may use your Personal Data for internal
business purposes, including without limitation, to help us improve the content
and functionality of the Services, to better understand our Users, to improve
the Services, to protect against, identify or address wrongdoing, to enforce our
Terms of Service, to manage your account and provide you with customer service,
and to generally manage the Services and our business.
4.4 Eventbrite and Organizer Marketing.We may use your Personal Data for our
marketing and advertising purposes, including (without limitation) by email, SMS
marketing, display media, and targeting other devices (such as tablets, mobile
devices and televisions). We do this in order to inform you about services or
events we believe might be of interest to you, develop promotional or marketing
materials and display Eventbrite or event-related content and advertising on or
off the Services that we believe might be of interest to you. We may also do
this on behalf of an Organizer, for example where your prior interactions with
an Organizer suggest you may be interested in a particular type of event. See
"Opt Out from Electronic Communications" below on how to opt out of various
Eventbrite marketing communications.
You may see advertisements for our Services on third party websites, including
on social media platforms. We also provide Organizers with tools to help them
display advertisements for their events on third party websites and social media
platforms. Where you see an advertisement on a third party website or social
media platform, this may be because we or the Organizer engaged the third party
or social media platform to show the advertisement to Users, or to others who
have similar attributes to our Users. In some cases, this involves sharing your
email address or other contact details with the third party or social media
platform so that they can identify you as one of our Users, or identify other
individuals with similar attributes to you in order to show them advertisements
for our Services (or for our Organizer’s events). If you no longer want your
Personal Data to be used for these purposes please contact us at
privacy@eventbrite.com. In the case of an Organizer’s advertising, you may need
to contact the Organizer directly. For more information about how we and
Organizers market on, and interact with social media sites, please refer to
section 5.6.
4.5 Organizer Emails. We allow Organizers to use our email tools to contact
Consumers for their current and past events, so you may receive emails from our
system that originate with such Organizers and that we send on their behalf. If
you registered for an event on the Services, your email address is available to
that Organizer. However, Organizers may also import the email addresses they
have from external sources and send communications through the Services to those
email addresses, and we will deliver those communications to those email
addresses on the Organizer's behalf. The Organizer and not Eventbrite is
responsible for sending these emails. See "Opt Out from Electronic
Communications" below on how to opt out of Organizer-initiated communications.
4.6 Use of Interest-Based Data. We sometimes make inferences about the type of
events or activities you may be interested in. We may use these inferences to
help target advertising or customize recommendations to you, including on behalf
of Organizers. We may do this on an aggregated or generalized basis. For
instance, we may determine that our users who attend many comedy events also
often attend or show interest in endurance-related events or content. We may
direct (or assist in directing) content or recommendations related to both
comedy and endurance to those Users.
4.7 Other Purposes. If we intend to use any Personal Data in any manner that is
not consistent with this Privacy Policy, you will be informed of such
anticipated use prior to or at the time the Personal Data is collected or we
will obtain your consent subsequent to such collection but prior to such use.
4.8 Aggregated Personal Data.In an ongoing effort to understand and serve our
Users better, we often conduct research on our customer demographics, interests
and behavior based on Personal Data and other information that we have
collected. This research is typically conducted on an aggregate basis only that
does not identify you. Once Personal Data is in an aggregated form, for purposes
of this Privacy Policy, it becomes Non-Personal Data.
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5. How We Disclose And Transfer Your Personal Data.
5.1 Background. We are not in the business of selling your Personal Data. We
consider this information to be a vital part of our relationship with you.
Therefore, we will not sell your Personal Data to third parties, including third
party advertisers. Some interpretations of the CCPA take the position that when
a website uses third parties’ cookies or similar technology for its own
analytics or advertising purposes, the website is engaged in a “sale.” For more
information, please see the State-Specific Supplemental Privacy Notices
available here. There are certain circumstances in which we may disclose,
transfer or share your Personal Data with certain third parties without further
notice to you, as set forth in this Privacy Policy.
5.2 Business Transfers. As we develop our business, we might sell or buy
businesses or assets. In the event of a corporate sale, merger, reorganization,
dissolution or similar event, Personal Data may be part of the transferred
assets. We may also disclose your Personal Data in the course of due diligence
for such an event. You acknowledge and agree that any successor to or acquirer
of Eventbrite (or its assets) will continue to have the right to use your
Personal Data and other information in accordance with the terms of this Privacy
Policy.
5.3 Parent Companies, Subsidiaries and Affiliates.We may also share your
Personal Data with our parent companies, subsidiaries and/or affiliates for
purposes consistent with this Privacy Policy. Our parent companies, subsidiaries
and affiliates will be bound to maintain that Personal Data in accordance with
this Privacy Policy.
5.4 Agents, Consultants and Service Providers.We may share your Personal Data
with our contractors and service providers who process Personal Data on behalf
of Eventbrite to perform certain business-related functions. These companies
include our marketing agencies, online advertising providers, data enhancement
and data services providers, database service providers, backup and disaster
recovery service providers, email service providers, payment processing
partners, customer support, tech support, hosting companies and others. When we
engage another company to perform such functions, we may provide them with
information, including Personal Data, in connection with their performance of
such functions.
5.5 Organizers. In addition, when you register for an event, sign up for
communications, enter a contest, or otherwise input your Personal Data (such as
through a web form) to communicate with an Organizer or participate in an
Organizer event, that Organizer will receive that information. For instance, if
you input your name and email address into a web form for an Organizer offer,
activity or event, the Organizer will receive that information. The Organizer
may then send you marketing or other communications, which may be subject to its
own, separate privacy policy. Likewise, if you provide your mobile phone number,
you may receive information messages related to the service, event, activity or
information in which you’ve expressed interest.
When you purchase tickets to, register for or donate to an event, transfer an
event ticket or registration to another person, enter a contest, or otherwise
input your Personal Data (such as through a web form), or otherwise communicate
with an Organizer, or participate in or express interest in an Organizer or
Organizer event or activity, that Organizer will receive the information you
provide, including your Personal Data, and where a ticket or registration is
transferred, the Personal Data of the transferee as well. Other third parties
that are involved in or on whose behalf an event or activity is promoted, may
receive that Personal Data as well. For example, as to fundraising pages, we may
provide your Personal Data both to the Organizer charity of the fundraising page
and the Organizer of the event to which the fundraising page is linked. In some
instances, an Organizer may appoint a third party, which may or may not be
affiliated with the Organizer, to create an event or fundraising page on its
behalf (we call these third parties ("Third Party Organizers").
For example, and without limitation, a concert venue (the Organizer, in this
case) may allow third party promoters or production companies (the Third Party
Organizers) to create events that will be hosted at the Organizer's venue using
its Eventbrite account. In that case, we may provide your Personal Data to the
Third Party Organizers on behalf of the Organizers. The same is true for
contests and sweepstakes: we may provide your Personal Data to both the
Organizer promoting the contest or sweepstakes, and any legal sponsor of the
contest or sweepstakes (such as a brand sponsor).
We are not responsible for the actions of these Organizers, or their Third Party
Organizers (or other downstream recipients of your Personal Data), with respect
to your Personal Data. It is important that you review the applicable policies
of the Organizers, and if applicable and available, their appointed Third Party
Organizers, of an event (and the related fundraising page, if applicable) before
providing Personal Data or other information in connection with that event or
related fundraising page. Similarly, if you are a member of an Organizer's
organization within Eventbrite, your Personal Data will be available to the
Organizer and shared with those Third Party Organizers granted permission by the
Organizer to view all members of the Organizer's organization.
5.6 Facebook, Social Media and Other Third Party Connections.
a. Connecting Your Eventbrite Account to Social Media Services. You can connect
your Eventbrite account to your accounts on third party services like Facebook,
in which case we may collect, use, disclose, transfer and store/retain
information relating to your account with such third party services in
accordance with this Privacy Policy. For example, if you connect with Facebook,
we store your Facebook id, first name, last name, email, location, friends list
and profile picture and use them to connect with your Facebook account to
provide certain functionality on the Services, like recommending events that
your Facebook friends are interested in and sharing the events you are
interested in, or attending, with certain groups of people like your Facebook
friends.
b. “Liking” or “Following” Eventbrite on Social Media. In addition, when you
“like” or “follow” us on Facebook, Instagram, Twitter or other social media
sites (to the extent we provide that capability), we may collect some
information from you including your name, email address, and any comments or
content you post relevant to us. We likewise may collect your information if you
sign up for one of our promotions or submit information to us through social
media sites.
c. Facebook Plug-Ins and Links on Our Pages. Eventbrite’s own website may
contain links to Facebook as well, such as through the Facebook “Like” or
“Share” button or other social plug-ins. When you interact with these features
and links, your browser will establish a direct link with the Facebook servers,
and Facebook will receive information about your browser and activity, and may
link it to your Facebook user account. For more information about how Facebook
uses data, please see Facebook’s own policies.
d. Additional Facebook Marketing and Connectivity by Organizers. In addition, if
you are a member of Facebook (or another social media platform), and you provide
Personal Data to an Organizer (such as in the ways described in Section 5.5),
the Organizer may use that Personal Data to send you advertising and offers
through Facebook (or another social media) platform, including when you are on
Facebook or another social media platform. The Organizer may use tool thats we
provide and may also work with third parties to enable this data integration and
advertising. Facebook and other social media platforms may provide a way to opt
out of this type of advertising. Please review their user settings and support
pages to learn more about how they help you to manage privacy and marketing
choices.
e. Third party services and integrations. Eventbrite may provide you with
opportunities to contract directly with third parties, and/or to integrate with
third party services or applications, through our platform. In such instances,
we will disclose your Personal Data to other entities in order to fulfill a
request by you, or to provide services you have requested.
5.7 Legal Requirements. We may disclose your Personal Data if required to do so
by law in order to (for example) respond to a subpoena or request from law
enforcement, a court or a government agency (including in response to public
authorities to meet national security or law enforcement requirements), or in
the good faith belief that such action is necessary to (a) comply with a legal
obligation, (b) protect or defend our rights, interests or property or that of
third parties, (c) prevent or investigate possible wrongdoing in connection with
the Services, (d) act in urgent circumstances to protect the personal safety of
Users of the Services or the public, or (e) protect against legal liability.
6. How We Store Your Personal Data. We may store Personal Data itself or such
information may be stored by third parties to whom we have transferred it in
accordance with this Privacy Policy. We take what we believe to be reasonable
steps to protect the Personal Data collected via the Services from loss, misuse,
unauthorized use, access, inadvertent disclosure, alteration and destruction.
However, no network, server, database or Internet or email transmission is ever
fully secure or error free. Therefore, you should take special care in deciding
what information you send to us electronically. Please keep this in mind when
disclosing any Personal Data.
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7. How You Can Access, Update, Correct or Delete Your Personal Data.You can
access or delete your Personal Data stored by us. If you are a registered User,
you can do this by logging in and visiting the Account Settings page to download
a copy of your Personal Data in machine readable form and/or delete your
Personal Data. You can also edit some of your Personal Data directly through
your account. In certain cases, you can ask us to correct and update any
inaccurate Personal Data using the contact information below, and we will
consider your request in accordance with applicable laws.
If a Consumer initiates a data deletion request, Eventbrite is authorized to
delete or anonymize Personal Data of the requesting Consumer from the Services
even if that means removing its availability to the Organizer through the
Services. However, if you are a Consumer, you understand that even if Eventbrite
deletes or anonymizes your Personal Data upon your request or pursuant to this
Policy, your Personal Data may still be available in the Organizer's own
databases if transmitted to the Organizer prior to Eventbrite receiving or
taking action on any deletion or anonymization activity.
Unregistered Users and Ticketfly Consumers may also access, update, correct or
delete Personal Data and exercise these rights using the contact information
below. We will consider and respond to all requests in accordance with
applicable law.
8. How Long We Retain Your Personal Data.We may retain your Personal Data as
long as you are registered to use the Services. You may delete your account by
visiting the Account Settings page. However, we may retain Personal Data for an
additional period as is permitted or required under applicable laws. Even if we
delete your Personal Data it may persist on backup or archival media for an
additional period of time for legal, tax or regulatory reasons or for legitimate
and lawful business purposes. For sales customers and prospects, we retain your
data as long as we maintain a relationship with you and for a limited period of
thereafter as necessary to meet business and legal requirements.
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9. Cookies, Pixels Tags, Local Shared Objects, Web Storage And Similar
Technologies. Please refer to our Cookie Statement for more information about
our use of cookies and other similar tracking technologies.
10. Your Choices.You have several choices available when it comes to your
Personal Data:
10.1 Limit the Personal Data You Provide.You can browse the Services without
providing any Personal Data (other than Automatic Data to the extent it is
considered Personal Data under applicable laws) or with limiting the Personal
Data you provide. If you choose not to provide any Personal Data or limit the
Personal Data you provide, you may not be able to use certain functionality of
the Services. For instance, in order to buy tickets as a Consumer, your name and
email address will be required by the Organizer.
10.2 Opt Out from Electronic Communications.
(a) Eventbrite Marketing Communications. Where it is in accordance with your
marketing preferences, Eventbrite may send you electronic communications
marketing or advertising the Services themselves or events on the Services, to
the extent you have registered for the Services or purchased a ticket and/or
registration to an event listed on the Services. You can also "opt out" of
receiving these electronic communications by clicking on the "Unsubscribe" link
at the bottom of any such electronic communication. In addition, you may also
manage your email preferences at any time by logging in (or signing up and then
logging in), clicking on "Account" and then "Email Preferences."
(b) Organizer-initiated Communications. Organizers may use our email tools to
send electronic communications to those on their email subscription lists,
including Consumers who have registered for their events on the Services in the
past. Although these electronic communications are sent through our system,
Eventbrite does not determine the content or the recipients of these electronic
communications. Organizers are required to use our email tools only in
accordance with all applicable laws. Eventbrite provides an "Unsubscribe" link
on each of these emails, which allows recipients to "opt out" of electronic
communications from the particular Organizer.
(c) Social Notifications. If you connect your Facebook account or sign up for
other social media integrations whose product features include social
notifications (i.e., updates on what your friends are doing on the Services),
you will receive these social notifications. You can manage these social
notifications by toggling your social settings to private or disconnecting such
integration.
(d) Transactional or Responsive Communications. Certain electronic
communications from Eventbrite are responsive to your requests. For instance, if
you are a Consumer, we must email you your ticket or registration on behalf of
the Organizer when you purchase such ticket or registration. As a further
example, if you email our customer support department, we will return your
email. Notwithstanding any unsubscribe election that you have made, you will
still receive these transactional or responsive emails. You can stop receiving
these types of emails only by contacting us. By electing to stop receiving all
electronic communications from us or through our system, you will no longer
receive any updates on events you have created (including payout issues) or on
events you are registered to attend (including emails with your tickets). We do
not recommend that you do this unless you plan to no longer use the Services,
are not currently registered for an event, are not currently organizing an
event, and will have no need to receive further communications from us or
through our system.
(e) Retention. It may take up to forty-eight (48) hours for us to process an
unsubscribe request. Even after you opt out of all electronic communications, we
will retain your Personal Data in accordance with this Privacy Policy, however,
we will no longer use it to contact you. However, Organizers who have received
your Personal Data in accordance with this Privacy Policy may still use that
Personal Data to contact you in accordance with their own privacy policies, but
they may not use our system to do so.
10.3 Do Not Track. We currently do not participate in any "Do Not Track"
frameworks that would allow us to respond to signals or other mechanisms from
you regarding the collection of your Personal Data.
10.4 Targeted Advertising. Eventbrite may work with certain advertising partners
to show you ads that are targeted to your interests as described in section 4.4
of this Privacy Policy. To opt out of targeted advertising, click the Do Not
Sell Or Share My Personal Information link in the footer of our homepage. To
complete your request, you must switch the toggle and submit a request through
the Eventbrite Privacy Center.
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11. Exclusions.
11.1 Personal Data Provided to Others. This Privacy Policy does not apply to any
Personal Data that you provide to another User or visitor through the Services
or through any other means, including to Organizers on event pages or
information posted by you to any public areas of the Services.
11.2 Third Party Links. This Privacy Policy applies only to the Services. The
Services may contain links to other websites not operated or controlled by us
(the "Third Party Sites"). The policies and procedures we described here do not
apply to the Third Party Sites. The links from the Services do not imply that we
endorse or have reviewed the Third Party Sites. We suggest contacting those
sites directly for information on their privacy policies.
12. Children - Children's Online Privacy Protection Act. We do not knowingly
collect Personal Data from children under the age of thirteen (13). If you are
under the age of thirteen (13), please do not submit any Personal Data through
the Services. We encourage parents and legal guardians to monitor their
children's Internet usage and to help enforce our Privacy Policy by instructing
their children never to provide Personal Data through the Services without their
permission. If you have reason to believe that a child under the age of 13 has
provided Personal Data to us through the Services, please contact us and we will
endeavor to delete that information from our databases.
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13. International Privacy Laws. If you are visiting the Services from outside
the United States, please be aware that you are sending information (including
Personal Data) to the United States where our servers are located. That
information may then be transferred within the United States or back out of the
United States to other countries outside of your country of residence, depending
on the type of information and how it is stored by us. These countries
(including the United States) may not necessarily have data protection laws as
comprehensive or protective as those in your country of residence; however, our
collection, storage and use of your Personal Data will at all times continue to
be governed by this Privacy Policy.
14. Changes To This Privacy Policy. The Services and our business may change
from time to time. As a result, at times it may be necessary for us to make
changes to this Privacy Policy. We reserve the right, in our sole discretion, to
update or modify this Privacy Policy at any time (collectively,
"Modifications"). Modifications to this Privacy Policy will be posted to the
Site with a change to the "Updated" date at the top of this Privacy Policy. In
certain circumstances Eventbrite may, but need not, provide you with additional
notice of such Modifications, such as via email or with in-Service
notifications. Modifications will be effective thirty (30) days following the
"Updated" date or such other date as communicated in any other notice to you.
Please review this policy periodically, and especially before you provide any
Personal Data. This Privacy Policy was updated on the date indicated above. Your
continued use of the Services following the effectiveness of any Modifications
to this Privacy Policy constitutes acceptance of those Modifications. If any
Modification to this Privacy Policy is not acceptable to you, you should cease
accessing, browsing and otherwise using the Services.
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15. Dispute Resolution. If you have a complaint about Eventbrite's privacy
practices you should write to us at: Eventbrite, Inc., Attn: Privacy Officer, 95
Third Street, 2nd Floor, San Francisco, California, 94103 USA, or by email
privacy@eventbrite.com. We will take reasonable steps to work with you to
attempt to resolve your complaint. Residents of the EEA, Switzerland or the UK
who believe that their information has not been processed in compliance with the
EU-US Data Privacy Framework, the Swiss-US Data Privacy Framework or the UK
Extension to the EU-US Data Privacy Framework may raise their complaints in a
number of ways. For further information, please see our Data Privacy Framework
Notice.
16. EEA, SWITZERLAND AND UK ONLY The EU General Data Protection Regulation
(GDPR) requires Eventbrite and Organizers using the Service to provide Users
with more information about the processing of their Personal Data. Here is what
you need to know:
Legal grounds for processing your Personal Data
The GDPR requires us to tell you about the legal ground we're relying on to
process any Personal Data about you. The legal grounds for us processing your
Personal Data for the purposes set out in Section 4 above will typically be
because:
* you provided your consent;
* it is necessary for our contractual relationship;
* the processing is necessary for us to comply with our legal or regulatory
obligations; and/or
* the processing is in our legitimate interest as an event organizing and
ticketing platform (for example, to protect the security and integrity of our
systems and to provide you with customer service, etc.).
Transfers of Personal Data
As Eventbrite is a global company, we may need to transfer your Personal Data
outside of the country from which it was originally provided. This may be
intra-group or to third parties that we work with who may be located in
jurisdictions outside the EEA, Switzerland and the UK which have no data
protection laws or laws that are less strict compared with those in Europe.
Whenever we transfer Personal Data outside of the EEA, Switzerland or the UK, we
take legally required steps to make sure that appropriate safeguards are in
place to protect your Personal Data. This includes the use of Standard
Contractual Clauses issued pursuant to Commission Implementing Decision (EU)
2021/914 of June 4, 2021 of the European Parliament and of the Council, and for
transfers from the UK, the UK International Data Transfer Addendum (IDTA). You
can find Eventbrite's pre-signed Standard Contractual Clauses and additional
information in the Organizer Data Processing Agreement (DPA).
Eventbrite has also certified its compliance with the EU-US Data Privacy
Framework, the Swiss-US Data Privacy Framework, and the UK Extension to the
EU-US Data Privacy Framework as set forth by the U.S. Department of Commerce
regarding the collection, use, and retention of personal data transferred from
those countries. We have certified that we adhere to the Data Privacy Framework
principles of Notice, Choice, Accountability for Onward Transfers, Security,
Data Integrity & Purpose Limitation, Access, and Recourse, Enforcement &
Liability when processing Personal Data from the EEA, Switzerland or the UK in
the United States. You can find out more about our commitment to the EU-US Data
Privacy Framework, the Swiss-US Data Privacy Framework, and the UK Extension to
the EU-US Data Privacy Framework in our Data Privacy Framework Notice.
Personal Data retention
We retain your Personal Data for as long as necessary to provide you with our
Services, or for other important purposes such as complying with legal
obligations, resolving disputes, and enforcing our agreements.
If you have an account with us, we will typically retain your Personal Data for
a period of ninety (90) days after you have requested that your account is
closed or if it's been inactive for seven (7) years.
Your rights.
Data protection law provides you with rights in respect of Personal Data that we
hold about you, including the right to request a copy of the Personal Data,
request that we rectify, restrict or delete your Personal Data, object to
profiling and unsubscribe from marketing communications.
For the most part, you can exercise these rights by logging in and visiting the
My Account page or changing the "cookie settings" in your browser (see our
Cookie Statement for more information). If you can't find what you're looking
for in the My Account page, please contact us using the contact information set
out in Section 15 above. Please note that requests to exercise data protection
rights will be assessed by us on a case-by-case basis. There may be
circumstances where we are not legally required to comply with your request
because of the laws in your jurisdiction or because of exemptions provided for
in data protection legislation. If you have a complaint about how we handle your
Personal Data, please get in touch with us as set forth in Section 15 to
explain. If you are not happy with how we have attempted to resolve your
complaint, you may contact the relevant data protection authority.
Eventbrite as a data controller and a data processor
EU data protection law makes a distinction between organizations that process
Personal Data for their own purposes (known as "data controllers") and
organizations that process personal data on behalf of other organizations (known
as "data processors"). If you have a question or complaint about how your
Personal Data is handled, these should always be directed to the relevant data
controller since they are the ones with primary responsibility for your Personal
Data.
Eventbrite may act as either a data controller or a data processor in respect of
your Personal Data, depending on the circumstances.
For example, if you create an account with us to organize your events,
Eventbrite will be a data controller in respect of the Personal Data that you
provide as part of your account. We will also be a data controller of the
Personal Data that we have obtained about the use of the Applications or
Eventbrite Properties, which could relate to Organizers or Consumers. We use
this to conduct research and analysis to help better understand and serve Users
of the Services as well as to improve our platform and provide you with more
targeted recommendations about events we think may be of interest to you.
However, if you register for an event as a Consumer, we will process your
Personal Data to help administer that event on behalf of the Organizer (for
example, sending confirmation, promotional and feedback emails, processing
payments, etc.) and to help the Organizer target, and understand the success of,
their event and event planning (for example, providing event reports, using
analytics to gain insights into the effectiveness of various sales channels,
etc.). In these circumstances, Eventbrite merely provides the tools for
Organizers; Eventbrite does not decide what Personal Data to request on
registration forms, nor is it responsible for the continued accuracy of any
Personal Data provided. Any questions that you may have relating to your
Personal Data and your rights under data protection law should therefore be
directed to the Organizer as the data controller, not to Eventbrite.
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17. CALIFORNIA, VIRGINIA, COLORADO, CONNECTICUT, UTAH, and NEVADA RESIDENTS
ONLY. If you are a resident of California, Virginia, Colorado, Connecticut, Utah
or Nevada, we provide additional information about our information practices and
you may have certain rights with respect to your information. For more
information, please see the State-Specific Supplemental Privacy Notices here.
18. BRAZIL ONLY. If you are a Brazil user, we provide additional information
about our information practices and you may have certain rights with respect to
your information. For more information, please see the Brazil Supplemental
Privacy Notice here.
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