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1800 422 737
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Carer Gateway & Emergency contacts


CARER GATEWAY

Call Carer Gateway for support and services. Select option 1 to speak with your
local service provider.

1800 422 737 Monday to Friday, 8am to 5pm local time

Request a call back


EMERGENCY

In an emergency or if someone is in danger Triple Zero 000


NEED TO TALK?

If you are in crisis, anxious or depressed and want to talk with someone
Lifeline 13 11 14 for anyone

Kids Helpline 1800 55 1800 for people aged 5 to 25


EMERGENCY RESPITE

If you suddenly find you can’t provide care, for example if you become ill or
injured, call Carer Gateway for help with accessing emergency respite.

1800 422 737 24 hours a day, 7 days a week

Find out how to use the Translating and Interpreting Service (TIS) to help you
talk to Carer Gateway staff in your language

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Menu
 * Home
 * About us
   * In-person and phone counselling
   * Peer support groups
 * Services & support
 * First Nations
   * Real life story - carer for family with mental illness
   * Real life story - carer for late husband
   * Real life story - carer for mum
 * Translated resources


CARER GATEWAY

Coronavirus (COVID-19) information and support for carers. COVID-19 and Vaccine
information for carers

Emergency and disaster support information can be found at Emergency and
disaster assistance | australia.gov.au. If you are in an urgent situation,
please call 000.

Emotional and practical services and support for carers.

 * Peer support groups
 * Tailored support packages
 * Counselling
 * Coaching
 * Online skills courses
 * Emergency respite
 * Tips and information
 * Other government supports

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CARER SUPPORT


GETTING HELP THROUGH CARER GATEWAY

Carer Gateway aims to make your life easier.

By calling Carer Gateway, you will be connected with a new Australia-wide
network of Carer Gateway service providers. They will talk through what you need
and help you to find local services and support to help you.

Learn about how to access Carer Gateway services


CARER WELLBEING SURVEY

Carers Australia and the University of Canberra are undertaking a national
online survey of carers’ wellbeing and use of support services again in 2023, on
behalf of the Department of Social Services.

Taking part will help us better understand how many people are providing
different forms of care across Australia, and better understand the wellbeing
and needs of carers.

Find out more and take the survey(link is external)


CARER GATEWAY CAMPAIGN

The Carer Gateway national advertising campaign aims to increase awareness of
Carer Gateway services and supports, and encourage unpaid carers to access
support through the phone line and website. Carer Gateway is a free support
program for Australia’s 2.65 million unpaid carers, many of whom do not know
that dedicated support is available to help them in their caring role.

Learn about the Carer Gateway campaign


AM I A CARER?

Video duration 2:04
Watch with transcript

Anyone can be a carer.

Many people don’t see themselves as carers. They are just children, parents,
partners or friends who care for someone close to them.

If you are a carer, you can get help and support from the government and other
organisations.

Find out if you are a carer


REAL-LIFE STORIES


NARELLE'S STORY

“I wanted to be in a role that was worthwhile and meaningful." Narelle's story


MAUREEN’S STORY

We support each other. We see each other every month, and anybody can ring me up
anytime just to talk. Maureen’s story


COURTNEY’S STORY

‘I became a carer when I was 8 years old. I don’t see it as a label, I see it as
an aspect of my life, my personality. Caring for my mum has enriched my life a
lot.’ Courtney’s story

View more real-life stories


POPULAR PAGES


PLANNING FOR EMERGENCIES

Emergencies can happen anytime. If you are a carer, planning for emergencies
will help you to cope even when things go wrong.


WHAT IS RESPITE

‘Respite’ or ‘respite care’ is when someone else takes care of the person you
care for, so that you can have a break. A break can give you time to do everyday
activities, deal with stress and look after yourself. When you are a carer, it’s
important to regularly take time for yourself to rest and recharge.


AT HOME

As a carer, you help the person you care for with many activities in and around
the home. Understanding what you need to do and what help you can get can make
your life easier.

 * Caring for someone
 * Equipment
 * Home help

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ACKNOWLEDGEMENT OF COUNTRY

The Department of Social Services acknowledges the Traditional Owners and
Custodians of Country throughout Australia and acknowledges their continuing
connection to land, water and community. We pay our respects to the people, the
cultures and the Elders past and present.

 * About us
 * Accessibility
 * Privacy policy
 * Terms of use
 * Website feedback
 * Translated resources
 * Request publications
 * My read later list

Find us on Facebook(link is external) Find us on Youtube(link is external)

Site maintained by the Department of Social Services

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