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LEVERAGING SELF-SERVICE TO INCREASE CUSTOMER EXPERIENCE,
REDUCE CONTACT VOLUMES AND IMPROVE EFFICIENCY

29 - 30 March, 2022 | Free CX Network Online Event
Sponsorship Opportunities
Register Now
 * Home
 * Agenda
   Customer Self Service Agenda Day One Customer Self Service Agenda Day Two
 * Sponsor
   Download CX Network Media Kit

#CXlive


Today, 67% of customers prefer self-service over speaking to a company
representative.

This percentage is set to increase over the coming years given the clear
preference for digital channels in younger generations and the improvement in
the capability of AI powered chatbots. However, for the majority of businesses
voice remains the primary channel for resolving customer queries and the digital
channels that are being utilized are often lacking integration.  This in turn
leads to fragmented customer journeys, higher service cost and increased
customer churn.

With that in mind, CXN Live: Customer Self Service 2022 will focus on:

 * Omni channel integration: ensuring your channel mix matches the channel
   preferences of our customers, and that they are integrated and have the same
   tone
 * Chatbots: utilizing artificial intelligence to answer customer queries and
   transition them to the appropriate channels
 * Automation: leveraging automation to reduce the administrative burden for
   customers and employees
 * Apps and customer portals: giving customers the ability to access and manage
   their data in real time
 * Service Design: ensuring that your digital services are simple to use and
   navigate
 * FAQs and customer message boards: enabling your customers to access the most
   frequently requested information quickly and easily



REGISTER FOR FREE


FEATURED SPEAKERS

Hussein M. Dajani

General Manager, Digital and CX Transformation - Africa, Middle East, India,
Turkey and Oceania

Nissan Motor Co.

Jan Richards

Head of Customer Experience

Irish Life Group

Kim Costello

Chief Marketing Officer

Pendragon

Giovanni Bryden

Director of Customer Success

Acquire

Carla Johnson

Innovation Strategist

RE: Think Labs

David Rostan

Co-Founder & Head of Revenue

Stonly

Alexis Fogel

Co-Founder & CEO

Stonly

Simon Thomsen

Head of Customer Success

Solvemate

Georgina Wilczek

Conference Director

CX Network

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CX NETWORK LIVE: CUSTOMER SELF SERVICE | AGENDA

Shifting An Organization to a Customer-Centric One Post-Covid



Hussein Dajani, Nissan



ACCESS HERE

Make Your Chatbot Your Ultimate Customer Self-Service Channel



Simon Thomsen, Solvemate

ACCESS HERE

Win at Self-Serve Support by Doing LESS: How to Reduce Tickets and Improve CSAT
in 3 Steps



Alexis Fogel & David Rostan, Stonly



ACCESS HERE

Why Customer Self Service Is The Way Forward



Jan Richards, Irish Life Group

ACCESS HERE
CX NETWORK LIVE | WHO ATTENDS OUR ONLINE EVENTS


WHO YOU WILL MEET

CX NETWORK LIVE HAS BEEN DESIGNED FOR HEADS / DIRECTORS / GENERAL MANAGERS OF:

Customer Experience



Marketing



Digital



Customer Service



Service Design



Design Thinking



Automation



Customer Service



REGISTER FOR FREE
CX NETWORK LIVE | BY THE NUMBERS

1,500+



CXN LIVE: VoC 2021 REGISTRANTS



1,000+



CXN LIVE: CONTACT CENTERS 2021 REGISTRANTS



1,500+



CXN LIVE:  DATA, INSIGHT & ANALYTICS 2021 REGISTRANTS



1,500+



CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2020 REGISTRANTS



REGISTER FOR FREE
CX NETWORK LIVE | HOW IT WORKS

Step 1: Register
Click on any of the register buttons on this page. Enter your information and
secure your place



Step 2: Confirmation email
This will be dispatched upon registration and will contain login information





Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch
with colleagues



Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our
industry-leading speakers



REGISTER FOR FREE


EVENT SPONSORS

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GET INVOLVED WITH CX NETWORK LIVE 

FOR MORE INFORMATION ON HOW CX NETWORK IS UNIQUELY PLACED TO HELP YOU SHAPE AND
DELIVER YOUR MESSAGE TO A TARGETED AUDIENCE CONTACT US NOW!

JOHN KEARNS
HEAD OF ONLINE SALES
CX NETWORK


JOHN.KEARNS@IQPC.COM





IN PARTNERSHIP WITH :




 * IQPC Home



©2022 IQPC. All rights reserved.




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