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Submission: On April 15 via manual from AU — Scanned from AU
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* Dam levels & daily use
* Water sources & supply
* Water restrictions & conservation
* Water saving tips for residents
* Responsible water use as a business
* Water testing services
* Trees, plants & wildlife
* Trees
* Living with wildlife
* Pests & weeds (biosecurity)
* Sustainable living
* Home & garden tips
* Sustainable lifestyle
* Looking after our creeks
* Flood resilience & detention basins
* Sustainable Council
* Sewerage & wastewater
* Wastewater
* Liquid trade waste
* Facilities & recreation
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* Libraries
* Library locations & opening hours
* Search catalogue & renew books
* Using your library
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* Dog off-leash areas
* Plant nurseries
* Park bookings
* Park & open space requests
* Sport & recreation
* Walking & cycling tracks
* Pools, gyms & indoor sports centres
* Sporting fields & clubs
* Healthy living programs (The Change Project) link
* Lakes, dams & camping
* Function centres & community venues
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* Toowoomba Conferences
* Cemeteries
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Community & business
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* Community support & lifestyle
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CONTACT COUNCIL
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Details Last Updated: Thursday, 14 March 2024 14:38
We're here to help and can be contacted via any of the following methods
below. If your matter is an emergency or requires urgent assistance, please call
us on 131 872.
+ - Emergency / urgent issues to be reported via phone (131 872) at any time,
including after-hours Click to collapse
* Aerodrome maintenance and safety.
* Asbestos complaints.
* BBQ urgent issues e.g. gas leak, broken, explosion, vandalism.
* Bus interchange vandalism, cleaning or graffiti. Operational issues need to
be referred to Wilson's Parking.
* Council building / clubhouse emergency maintenance or cleaning, vandalism,
break-ins, security alarm.
* Burst water main.
* Call out from emergency services e.g. Council attendance required to repair
lights after incident.
* Cemetery enquiries - funeral directors outside of standard business hours and
members of the public who may be locked in after hours.
* Dams and lake urgent maintenance e.g. blocked toilets, boom gate issues,
fire, facility vandalism, water leak.
* Dangerous pothole.
* Dead animal on a road causing safety hazard.
* Dog attack (bite attack only).
* Empire Theatre urgent maintenance.
* Flooding / water on road or footpath.
* Injured animal on Council/public land placed in Council's animal drop box
facility.
* Mayor / Councillor phone calls (urgent issues only).
* Moderate or heavy water leaks on Council land.
* Parks electrical supply, vandalism or syringe / broken glass.
* Playground equipment maintenance e.g. broken or vandalised equipment.
* Picnic Point flag damage.
* Restrained dog for collection with Council tag.
* Serious environmental incident.
* Sewer blockage/overflow.
* Signage on road or footpath causing a hazard.
* Snakes in Council buildings / land / parks.
* Sporting fields lighting and maintenance.
* Street light damage causing safety or traffic hazards.
* Stormwater maintenance / blockage / overflow.
* Traffic signal not working.
* Toilet blockage or leak in a park.
* Toowoomba City Library carpark vehicle locked within the carpark.
* Tree on road or footpath.
* Waste facility access issues, break in or security issues, fire, theft or
vandalism.
* Water pump stations stations / bores / resorvoir issues.
* Water quality issues, water outages, pressure issues.
* Water meter tap unable to be turned off.
ONLINE SERVICES
* Self service portal
* Report an issue/problem
* Make a payment
* Online forms
LIVE CHAT
Live chat is available on our website Monday to Friday from 9am to 4.30pm, with
some variations on public holidays or staff training days.
The chat button is on the bottom right hand corner of every page, when
available.
PHONE: 131 872
Our call centre operating hours are 8.30am to 5.15pm Monday to Friday (except on
public holidays). For emergencies outside of these hours, call 131 872. If
calling from overseas, call +61 7 4688 6611.
Click here to view a list of emergency or urgent issues to be called through at
any time, including after-hours.
EMAIL
info@tr.qld.gov.au
CUSTOMER SERVICE CENTRES
We have numerous service counter locations across the region, open Monday -
Friday.
* Clifton, 95 King St: 8.30am - 5pm
* Crows Nest, 25 Emu Creek Rd: 8.30am - 5pm
* Goombungee, 89 Mocatta St: 8.30am - 5pm
* Highfields, 32 Obrien Rd: 9am - 5pm
* Millmerran, 2-16 Campbell St: 8.30am - 5pm
* Oakey, 64 Campbell St: 8.30am - 5pm
* Pittsworth, 85 Yandilla St: 8.30am - 5pm
* Toowoomba, 4 Little St: 8.30am - 5pm
On the second Thursday of each month, our Customer Service Centres close at
3pm. This allows our Customer Service Officers to undertake training and
development during this time. Our after-hours emergency contact phone line (131
872) will be available during this time.
NATIONAL RELAY CONTACT SERVICE
This is a phone service for people with a hearing or speech impairment.
* Teletypewriter (TTY) users: phone 133 677 then ask for 131 872.
* Speak and Listen users: phone 1300 555 727 then ask for 131 872.
* Internet relay users: connect to the NRS (www.relayservice.gov.au) and then
ask for 131 872.
POST
Toowoomba Regional Council, PO Box 3021, Toowoomba QLD 4350
CONTACT COUNCILLORS
Councillor contact details are available on our Introducing Councillors page.
SOCIAL MEDIA
Facebook | Twitter | YouTube | Instagram
ADDRESS FOR SERVICE OF DOCUMENTS
In terms of UCPR Rule 112(3)(c), we have nominated 4 Little Street, Toowoomba,
Queensland as the address:
* at which we will accept service of documents and process.
* of our head and principal office.
PUBLIC OFFICE ADDRESS
In terms of section 261 of the Local Government Act 2009, we have nominated City
Hall at 541 Ruthven Street, Toowoomba, Queensland as the address of our public
office.
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