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3CX WEBMEETING SERVICE STATUS


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Server Availability: High

South Africa

Server Availability: High

Australia, East Asia

Server Availability: High

BeNeLux, Italy, Scandinavia, Russia, Eastern Europe

Server Availability: High

UK, Ireland, Middle East, North Africa

Server Availability: High

France

Server Availability: High

Central Europe

Server Availability: High

United States, Canada, South and Central America

Server Availability: High

2021/05/07 | Meeting Server Maintenance

Friday May 07, 2021

2021/05/07 | We've identified a fault on some WebMeeting Media Servers (MCUs)
that may affect meeting quality. The incident is isolated to a few meeting
servers and we're working on ensuring future stability. Further Meeting Media
Server maintenance may occur during this weekend (May 8-9) to fully correct
this. Due to this incident, 2 MCUs in Europe have been taken offline temporarily
that has caused the sudden disconnection of some users from their meetings. To
continue with your meetings simply press Join and you'll connect to the next
available Meeting Media Server.

2021/03/30 | Sao Paulo MCU issues

Tuesday March 30, 2021

2021/03/30 | We're looking into issues with our Video Conferencing MCUs in Sao
Paulo that began malfucntioning at around 19:00 UTC 29/3/2021 until 13:30 UTC
30/3/2021. This was not automatically picked up as the service continued working
without reporting any issues. Manual intervention was required to identify the
issue. The Sao Paulo MCUs have been restarted and the issue is temporarily
resolved. We're looking into what caused this to prevent it from ocurring in the
future.

2021/03/10 | Strasbourg MCU Downtime

Wednesday March 10, 2021

2021/03/10 | Fire Has Destroyed OVH’s Strasbourg Data Center (SBG2). Another
data center on the campus, SBG1, was partially burned down. SBG1, SBG3 and SBG4
won't be restarted today. The downtime only affects Strasbourg MCUs. Other
datacenters and other service providers are not affected by the downtime and are
continuing to provide uninterrupted WebMeeting service. More information here:
https://www.datacenterknowledge.com/uptime/ceo-says-fire-has-destroyed-ovh-s-strasbourg-data-center-sbg2

2021/02/08 | Zone-i America partial downtime

Monday February 08, 2021

2021/02/08 | Issues affecting our provider OVH US have caused some meeting
servers on the zone-i (America) to go offline temporarily. The outage caused
some users to be disconnected from their meetings. We are looking into the
incident are we're taking active steps to mitgate these types of issues from
occuring again in the future by adding several more servers from multiple other
providers. The outage was temporary and only affected some servers. The outage
duration was ~30 minutes long from 15:45 to 16:15 CET. No actions need to be
taken other than to rejoin your meeting as there are several more meeting
servers available and ready to accept user connections. We apologize for the
inconvenience this may have caused.

2021/01/26 | WebMeeting Platform Status

Tuesday January 26, 2021

2021/01/26 | A previous platform update introduced some issues related to report
delivery and the wrong message appearing when joining a meeting that hasn't
started yet. Where you should see "Organizer not connected yet", you'd see "MCU
not available" instead. We working on these issues and will be deploying fixes
within the hour.

2021/01/23 | WebMeeting Platform Updates

Friday January 22, 2021

2021/01/23 | WebMeeting Platform Updates will take place Saturday 5am ET. A
rolling restart of all MCU servers will take place which may disconnect some
users from their meetings temporarily for 10 seconds. Additional upgrade will
take place that will improve platform performance and fix some issues related to
meetings ending prematurely.

2021/01/14 | WebMeeting Platform Changes

Thursday January 14, 2021

2021/01/14 | Between the 14'th of January and 15'th of January we're going to be
performing a rolling restart of our MCU meeting backend servers to apply the
correct video and audio limits. The change will take effect tomorrow on the
15'th

2020/12/08 | WebMeeting Platform Updates

Tuesday December 08, 2020

2020/12/08 | Fixes and updates are being rolled out to all WebMeeting zones.
Some user disconnections and a short downtime of 30 seconds may be observed.
Some servers are being taken offline for the update and will be back shortly.

2020/11/30 | zone-d WebMeeting recovery

Monday November 30, 2020

2020/11/30 | After a short unexpected downtime and engineer intervention,
WebMeeting functionality for zone-d has been recovered. Running meetings
continued to run but without certain features and capabilities whilst new users
were not able to start new or join ongoing meetings for this short period of
time. The outage lasted for ~7 minutes between 12:56 - 13:03 CET. Internal
efforts are being made to understand the nature of the issue and to prevent it
from occuring again in the future.

2020/11/30 | zone-d WebMeeting downtime

Monday November 30, 2020

2020/11/30 | We're experiencing unexpected downtime on zone-d. We are working on
rectifying this issue. More to follow.



Last updated on 2021-09-10 at 12:00 UTC