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FREQUENTLY ASKED QUESTIONS
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* WHERE CAN I FIND BACK-TO-SCHOOL LAPTOP DEALS?
Find the right laptop for high school, college, or post-grad study at PC
deals. You’ll find back-to-school savings on laptops from your favorite
brands, including Acer, ASUS, HP, and more–all loaded with Windows 10 or
Windows 11.
* SHOULD I GET A LAPTOP OR TABLET FOR COLLEGE?
Whether you get a laptop or tablet for college depends on your major, the
activities you will do with the device, and how much power you need for
tasks. For simple word processing, many online classes and casual internet
browsing, tablets are perfect. Laptops, on the other hand, tend to offer more
power for resource-heavy processes, like photo and video editing or
particular programming languages. To get the best of both worlds, consider a
2-in-1 device like Microsoft Surface.
* WHAT TECH ACCESSORIES DO I NEED FOR THE SCHOOL YEAR?
The types of tech accessories you need for the school year will depend upon
which devices you own. If the device you are outfitting is a tablet, a
keyboard can help you comfortably type while on the go. Tech accessories like
headphones or Wi-Fi routers can help you focus during study sessions and stay
connected. The back-to-school season is a great time to stock up on
accessories as deals on tech accessories for laptop, tablets, and desktop
computers are available right now. Another great place to shop is PC
accessories – here you’ll find even more monitors, cables, adapters, and
devices certified for Teams.
* DOES MICROSOFT OFFER STUDENT DISCOUNTS?
Yes, Microsoft offers an Education discount available to K-12 and higher
education students, faculty, and parents. The education discount is only
valid on select products, and may not be combinable with other offers. Offer
excludes digital games; digital apps; in-app content and subscriptions;
movies; TV shows and associated content; Office software and apps; Windows
10; Xbox consoles, games, and accessories; products that have been
personalized or customized; gift cards; and services/subscriptions (e.g.,
Skype, Xbox Live). Learn more about Surface devices for students, teachers
and military.
* HOW CAN I CHECK IF I’M ELIGIBLE FOR STUDENT DISCOUNTS?
Check your eligibility here.
* WHAT PRODUCTS ARE EXCLUDED FROM STUDENT DISCOUNTS?
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Digital games, digital apps, in-app content and subscriptions, movies, TV
shows, and associated content
Office software and apps, including Microsoft 365
Windows 11 and Windows 10
Xbox consoles, games, and accessories
Products that have been personalized or customized
Gift cards and services/subscriptions (e.g., Skype, Xbox Live)
* WHICH LAPTOPS ARE ELIGIBLE FOR THE COLLEGE STUDENT DISCOUNT?
Select Surface devices, student laptops, and PC accessories are eligible for
the 10% Microsoft student discount. Learn about the college student discount
terms and conditions.
* WHAT EMAIL ADDRESS DO I USE TO CHECK ELIGIBILITY?
To check your eligibility for the Microsoft student discount, please use the
email associated with your personal Microsoft account. A Microsoft account is
an email address and password that you use with Outlook.com, Hotmail, Office,
OneDrive, Skype, Xbox, and Windows. Please do not use your work or school
account to check eligibility.
* CAN I USE STUDENT DISCOUNTS WITH OTHER PROMOTIONS?
No—student discounts are not combinable with other promotions. If there’s
another promotion, the deeper discount will be applied.
* I’M A PARENT SHOPPING FOR MY CHILD. WHICH EMAIL ADDRESS SHOULD I USE?
Student discounts are also available to parents; use your personal Microsoft
account to check eligibility.
* HOW MUCH DOES OFFICE COST FOR STUDENTS?
Students and educators at eligible institutions can sign up for Office 365
Education for free, including Word, Excel, PowerPoint, OneNote, and now
Microsoft Teams, plus additional classroom tools. Use your valid school email
address to get started today.
* WHO IS ELIGIBLE FOR A MICROSOFT STUDENT DISCOUNT?
The education discount is available to K-12 and higher education students,
faculty, and parents.
* ARE 2-IN-1 LAPTOPS WORTH IT FOR COLLEGE STUDENTS?
Microsoft Surface 2-in-1 laptops and tablets can be excellent options for
college students who want to learn, work, play, and create, all on one
device. Need help choosing the right device for you? Take a 2-minute quiz to
get help narrowing down which Surface fits your needs and discover which
Surface devices are eligible for our college student discount.
* CAN I USE THE STUDENT DISCOUNT TO PURCHASE A PC AS A GIFT FOR SOMEONE
GRADUATING HIGH SCHOOL OR COLLEGE?
Our student computer and laptop discounts are available to K-12 and higher
education students, faculty, and parents. Parents who want to gift their
graduate a computer or laptop for school can check their eligibility using
the e-mail associated with their personal Microsoft account. If a gift giver
discovers that they aren’t eligible for the student discount, additional PC
deals are available at Microsoft Store Deals.
* CAN EDUCATORS GET MICROSOFT OFFICE FOR FREE?
Yes, you must have a school-specific email address provided by the school
(for example, contoso.edu) that can receive external email, be of legal age
to sign up for an online offer individually, and have interest access
* WHICH LAPTOP IS BEST FOR COLLEGE STUDENTS?
Every student is different and various factors including budget, major, and
extracurricular interests will affect how you decide which laptop, PC, or
tablet is right for you. Book a free shopping appointment to meet with one of
our product experts, who can help you find the best laptop for your
university experience
* WHAT’S THE MICROSOFT STUDENT DISCOUNT? WHAT PRODUCTS DOES IT APPLY TO?
Use the Microsoft student discount to get 10% off select physical products,
including select Surface devices, as well as select PCs and PC accessories.
The offer excludes digital games; digital apps; in-app content and
subscriptions; movies; TV shows and associated content; Office software and
apps; Windows 10; Xbox consoles, games, and accessories; products that have
been personalized or customized; gift cards; and services/subscriptions
(e.g., Skype, Xbox Live).
* HOW DO I KNOW IF MY STUDENT DISCOUNT HAS ALREADY BEEN APPLIED?
The best price available—your student discount or the sale price—will be the
price you pay.
* IS THERE STUDENT PRICING FOR SURFACE OR MICROSOFT 365?
You can use the Microsoft student discount to purchase select Surface laptops
and 2-in-1s.
Check with your school or educational institution to find out how to get
Microsoft 365 free for students, faculty and staff, and teachers.
Students can get Office 365 for free through the Microsoft site—just input
your school email address to get started.
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GET CASH FOR YOUR USED DEVICE
Trade in any eligible device—laptop, tablet, phone, or game console—from a
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* Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and
12- or 18-month term. Subject to individual credit approval. See the Citizens
Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line
of Credit Account offered by Citizens Bank, N.A.
* Price protection: Microsoft Store Price Adjustment: Valid on purchases
of qualifying new or refurbished consumer and commercial physical products
made at Microsoft Store and Microsoft Experience Centers in select markets
for 60 days from the date product is received. Eligible Retailer Price
Adjustment: Valid on purchases of qualifying new consumer physical products
from Microsoft Store and Microsoft Experience Centers in select markets for
60 days from the date product is received. Excludes commercial and
refurbished products. An Eligible Retailer Price Adjustment cannot be
requested at time of purchase. Microsoft reserves the right to verify an
eligible retailer’s advertised price and availability of the product. The
product sold by the eligible retailer must be identical to the product sold
by Microsoft and must be in stock for purchase at the eligible retailer at
the reduced price. Exclusions apply. Both price adjustments: Price Adjustment
must be requested within 60 days after the customer receives the product and
cannot be completed at time of purchase. Customer is eligible only if the
product is in stock for purchase at Microsoft Store or a Microsoft Experience
Center. Customer must contact Microsoft to request the adjustment. For
purchases from Microsoft Store, contact Microsoft Store Sales and Support
with your Microsoft Account information and any other information requested
by a representative. For purchases from a Microsoft Experience Center, you
must return to the location with your receipt. Limit 1 price adjustment total
per product. Excludes Surface Hub, HoloLens, and Windows DevKit.
See Microsoft Store Price Protection for full terms and full list of eligible
retailers.
* Returns: Available with eligible physical products purchased from Microsoft
Store online and Microsoft Experience Centers in select markets. Return
process must be started within 60 days after customer receives the product.
Limit 5 product returns per eligible customer purchase. Excludes Surface Hub,
HoloLens, and Windows DevKit. Applicable return policy applies. For purchases
made at Microsoft Store, see applicable Microsoft Terms of Sale for more
information. For purchases made at a Microsoft Experience Center, see receipt
for more information. Microsoft reserves the right to modify or discontinue
offers at any time.
* Trade-in: Available only through the Microsoft Store online in the United
States (including Puerto Rico). Offer valid for reimbursements after trade in
of qualifying devices (PC, laptop, mobile phone, tablet, video game console).
Recycled devices are not eligible for cash back. To be eligible for trade in,
you must own the qualifying device, device must power on, battery must hold
charge and not be required to be plugged in to operate, and be in fully
functional, working condition without broken/missing components, cracked
display/housing, liquid damage, modification(s) or have device warranty seal
broken. Device cannot be password protected, and must include original
chargers/accessories, and must contain hard drive. Customer must mail in the
qualifying trade-in device to be eligible for the reimbursements. All
trade-ins are final. Cannot be transferred or otherwise redeemed for cash or
gift cards, or credit towards other devices or products. May not be combined
with other offers. Microsoft reserves the right to modify or discontinue
offers at any time. Other exclusions and limits may apply.
* Microsoft reserves the right to modify or discontinue offers at any time.
* * Student & Military Discount Terms and Conditions
Education discount available to K-12 and higher education students, faculty,
and parents. Military discount available to active, former and retired
military members, and their families. Education or Military discount only
valid on select products, and may not be combinable with other offers.
False representations of eligibility voids this offer, and Microsoft reserves
the right to collect the full price of product(s) ordered. Bulk orders not
valid and may be cancelled. Number of products per purchase may be subject to
limitations. Personal use only. Public entities, government entities,
nonprofit organizations, educational institutions, enterprise purchasers, and
business purchasers do not qualify.
Offers exclude:
Digital games, digital apps, in-app content and subscriptions, movies, TV
shows, and associated content
Office software & apps
Windows 11 and Windows 10
Xbox consoles, games, and accessories
Products that have been personalized or customized
Gift cards and services/subscriptions (e.g., Skype, Xbox Live)
Available only on Microsoft online store in [United States (including Puerto
Rico)]. Not valid on prior orders or purchases; cannot be transferred or
otherwise redeemed for cash or promo code(s). Refunds will take into account
the discount. Price discount does not include taxes, shipping or other fees.
Void where prohibited or restricted by law.
Microsoft reserves the right to modify or discontinue the terms of these
offers at any time. Other exclusions and limits may apply.
* You must be enrolled at a Title IV accredited college or university in the
United States and verify your enrollment. A credit card is required to sign
up, and you’ll be charged each month until you cancel. Your student status
must be reverified every 12 months to maintain discounted pricing. If you’re
no longer eligible, or don’t reverify your student status, your subscription
price will increase to the then-current full monthly price. Student pricing
may be discontinued or changed at any time. You will be notified prior to any
price changes.
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