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Effective URL: https://www.intercom.com/?wp-cs-dump
Submission: On March 14 via api from US — Scanned from DE
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blankblankblankblankblank Skip to content * Contact Sales * Sign In IntercomOpen menu IntercomBack to main menuClose menu * Products * Help DeskBoost productivity with a workspace that connects your inbox, tickets and help center * AI ChatbotCut support volume and increase efficiency with an AI chatbot and automations * Proactive SupportGet ahead of support volume with product tours, outbound messages, and more * PlatformDeliver personalized support at scale with a fully integrated, omnichannel platform More products * Messenger * Apps and Integrations * Phone * Resources * BlogGet news and insights about customer service and more * Help CenterLearn how to install, set up, and use Intercom * Resource LibrarySee the latest customer service trends, product releases, and best practices * Developer HubIntegrate with or build apps on top of Intercom * WebinarsHear insights and best practices from industry experts * AcademyMaster how to use Intercom with deep-dive courses * Intercom CommunityAsk questions and find answers, learn from experts, connect and get inspired * Customers * Pricing Start free trialView demo * Contact Sales * Sign In THE ONLY AI CUSTOMER SERVICE SOLUTION YOU NEED The only solution that combines an AI chatbot, help desk, and proactive support—so you can keep costs low, support teams happy, and customers satisfied. Start free trialView demo Play with sound Click for sound 0:04 TRUSTED BY +25,000 BUSINESSES Help Desk GET MORE DONE FASTER WITH OUR AI-ENHANCED WORKSPACE Maximize productivity with one central workspace that connects your inbox, tickets, and help center. Learn more about our help desk AI-enhanced Omnichannel Designed for efficiency * MAXIMIZE PRODUCTIVITY WITH THE FASTEST SHARED INBOX Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster. * BETTER TICKETS FOR YOUR TEAM AND YOUR CUSTOMERS Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates. * HELP YOUR CUSTOMERS HELP THEMSELVES Connect your help center across the whole platform—so your customers can find the most accurate answers when and where they need them. > The thing I noticed most about the inbox is the speed. In a test, we saw a 15% > increase in the number of conversations handled. Pelle Blarke International Strategy and Operations Manager, Wolt AI Chatbot RESOLVE 50% OF CUSTOMER QUESTIONS. INSTANTLY. Fin, our breakthrough AI chatbot, uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly. Learn more about Fin Dramatically reduce your support volume Provides safe, trustworthy answers Solve issues anywhere, any time, in any language (coming soon) * AN AI CHATBOT YOU CAN TRUST Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations. * SEAMLESS HUMAN HANDOFF Fin can triage complex problems and pass them to your human support teams without interruption—so your customers get the best possible experience. * CONNECT IT ALL WITH WORKFLOWS Easily build powerful, no-code automations for your customers and your teammates with Fin, other bots, triggers, conditions, and rules—all in one place. > Within six days, Fin is successfully resolving 42% of conversations. It’s > truly surpassed my expectations. Dane Burgess Customer Support Director, Linktree Proactive Support GIVE CUSTOMERS THE SUPPORT THEY NEED, BEFORE THEY NEED IT Onboard, educate, and notify your customers with in-context, automated messages—cutting support volume and keeping customers happy. Learn more about proactive support Reduce inbound volume Increase CSAT No engineering resources needed * PRODUCT TOURS Keep new users inside your product—and out of your inbox—using automated, interactive onboarding. * OUTBOUND MESSAGES Keep support volume low by letting customers know when issues arise with the largest selection of message types. * SERIES Create cohesive targeted message sequences across channels with a no-code visual builder. > Self-service and proactive support have helped us reduce inbound conversation > volume by 20% over the past two years, even as our user base has continued to > grow. Christian Parker Director of Managed Services, TrueCommerce Messenger and Omnichannel DELIVER CONVERSATIONAL SUPPORT WHERE IT WORKS BEST FOR YOUR CUSTOMERS Our messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best. Learn more about messenger and omnichannel Deliver support at the exact right moment Give your customers more flexibility and control over support channels A seamless, beautiful customer experience * CUSTOMIZABLE MESSENGER It's your messenger—so have it match your brand with infinite design options. * CONFIGURABLE EXPERIENCES Show and hide different content, features—even entire spaces—to create bespoke messenger experiences. * MOBILE Bring the messenger to your mobile app with powerful iOS and Android SDKs. * OMNICHANNEL MESSAGING Support customers using their preferred channel—whether that’s email, SMS, social, or more. * PHONE Centralize your phone support with Intercom Phone. * SWITCH Reduce phone wait times by letting customers switch to messaging mid-call. > Intercom powers our customer communications, delivering conversions, customer > engagement, and personalized support. The messenger is the heart of this > strategy. Geronimo Chala Chief Consumer Officer, Rebag Platform A SINGLE, POWERFUL, EASY-TO-USE PLATFORM Get all your automation, conversations, tickets, customer data, and reporting working together seamlessly. Maximize team performance by connecting all your other tools to our platform. Learn more about the Intercom Platform Maximize team performance with actionable insights Stop switching between tools and speed up workflows See all your data in one place * REPORTING Understand and improve the performance of your bots and team with flexible and customizable reports. * CUSTOMER DATA View, segment, and filter all your customer data—and model it however works best for your business. * BEHAVIORAL DATA Craft the best customer support experiences using a complete picture of past actions. * CUSTOM ACTIONS Power bots and workflows with live customer data stored in other tools—no engineering resources required. * APPS AND INTEGRATIONS Get all your tools working as one—and add more to existing workflows—with 300+ apps. * APIS AND WEBHOOKS Configure Intercom to work best for you with our easy-to-use APIs and webhooks. > We have almost all of our support channels integrated into one system, making > it easy for us to manage our support, as well as take a data-driven approach > to continuously improving our service. Oda Skuggedal Wilhelmsen Nordic Customer Service Manager, Godtlevert Join the future of customer service Start free trial View demo Sitemap * Pricing * Use Cases * Support * Engage * Convert * Company Size * Mid-Market / Enterprise * Small Business * Early Stage * Industries * Financial Services * E-commerce * Education * Healthcare * Features * Business Messenger * Customizable bots * Automated answers * Product Tours * Outbound Messages * Inbox * Help Center Articles * Apps + Integrations * Customer data * Live Chat * Mobile Apps * Mobile Carousels * Series * Tickets * Transactional Messaging * Surveys * SMS * Resources * Blog * Watch a Demo * Glossary * Academy * Webinars * Product Changes * App Store * Docs * Developers * Status * Security * Books and Guides * Services * Company * About * Customers * Intercom Community * Careers * Newsroom * App Partner Program * Service Partner Program * Contact Us * Terms * Privacy * Terms * Privacy * Status * Security FRESH COOKIE UPDATE We use cookies to make our site work and also for analytics and advertising purposes. 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