kb.mobilesecuregateway.com Open in urlscan Pro
34.198.175.134  Public Scan

Form analysis
1 forms found in the DOM

/support/search

<form class="hc-search-form print--remove" autocomplete="off" action="/support/search" id="hc-search-form" data-csrf-ignore="true">
  <div class="hc-search-input">
    <label for="support-search-input" class="hide">Enter your search term here...</label>
    <input placeholder="Enter your search term here..." type="text" name="term" class="special ui-autocomplete-input" value="" rel="page-search" data-max-matches="10" id="support-search-input" autocomplete="off">
  </div>
  <div class="hc-search-button">
    <button class="btn btn-primary" aria-label="Search" type="submit" autocomplete="off">
      <i class="mobile-icon-search hide-tablet"></i>
      <span class="hide-in-mobile"> Search </span>
    </button>
  </div>
</form>

Text Content

HOW CAN WE HELP YOU TODAY?

Enter your search term here...
Search



KNOWLEDGE BASE


MOBILE RULES & GUIDELINES

Overview 4
 * TEXT MESSAGE MARKETING - THE RULES
 * MESSAGING GUIDELINES - VIDEO
 * 10-DLC & TOLL FREE - BEST PRACTICES
 * FOOTERS

CTIA 1
 * CTIA Short Code Monitoring Program Handbook v1.8 - 1/1/2021

Telephone Consumer Protection Act (TCPA) 7
 * What is TCPA?
 * Recent Changes to TCPA
 * Background On TCPA
 * CAN-SPAM Act - A Compliance Guide For Business
 * Mandatory Disclaimer Language for Mobile Marketing

View all 7
Carrier Codes of Conduct 1
 * CARRIER CODES OF CONDUCT


F.A.QS

Dashboard 1
 * Accessing the platform outside North America & US Provinces

Contacts 9
 * How do I perform a carrier look-up on a contact's number?
 * What happens when a customer opts out of a campaign?
 * How do I Find Out Why a Customer Isn't Receiving Messages?
 * What format do Mobile Numbers need to be in to be uploaded?
 * What size do the images on my Webform need to be?

View all 9
Messaging 36
 * Problems receiving SMS or MMS messages on cellphones?
 * What to do if someone accidentally opts out on a Short Code?
 * Can I send messages in other languages?
 * Why is the character limit for a non-MMS message shorter than a standard SMS
   message?
 * How do I set-up recurring messages?

View all 36
Mobile Tools 23
 * What do I do when my kiosk app says it's waiting for assignment?
 * Which file sizes & formats are needed to upload MMS Content?
 * How do the kiosk app options compare?
 * Will turning Auto-Engage back on send out past messages?
 * How do I get the email address in the Coupon Widget to work?

View all 23
Reports 7
 * What is the difference between Current Total Supported Contacts and Current
   Keyword Opted-In Contacts in the Kiosk Summary?
 * What does Aggregator Blastlisted mean?
 * What Does Invalid Destination Mean?
 * Where can I see how many coupons were issued?
 * What does Carrier Rejected as Invalid Service Type mean?

View all 7
Short Codes, 10-DLCs, & Toll Free #s 2
 * What is the messaging speed on Toll Free Numbers?
 * Why aren't Stop Messages sent from a TF# appearing in the Sent Log?


KNOWLEDGE BASE ARTICLES

Account Information 4
 * EDITING ACCOUNT PROFILE
 * SETTING YOUR TIME ZONE
 * CHANGING A PASSWORD (MASTER ACCOUNT)
 * ADDING A SUB USER (RESTRICTED LOG-IN)

Contacts 15
 * CONTACTS SUMMARY
 * MOBILE SEARCH
 * SENDING A TCPA INVITE
 * EDITING CONTACT INFORMATION
 * ADDING A CONTACT

View all 15
Messaging 26
 * CREATING MOBILE CAMPAIGNS
 * EDITING A MOBILE CAMPAIGN
 * DUPLICATING A MOBILE CAMPAIGN
 * DELETING A MOBILE CAMPAIGN
 * EDITING INTERACTIVE MESSAGES

View all 26
Mobile Tools 34
 * CREATING A MOBILE WEBPAGE
 * CREATING MOBILE COUPON CODES
 * COUPON WIDGET (OVERVIEW)
 * COUPON WIDGET - GENERAL SETTINGS
 * COUPON WIDGET - MAIN BODY

View all 34
Reports 17
 * MESSAGE TOTALS
 * CARRIER TARIFFS REPORTS
 * MOBILE SUMMARY
 * KEYWORD SUMMARY
 * INBOUND REPLIES

View all 17


VIDEO TUTORIALS

Account Information 2
 * VIDEO: EDITING ACCOUNT INFO
 * VIDEO: ADDING A SUB USER (RESTRICTED LOG-IN)

Contacts 6
 * VIDEO: ADDING A CONTACT
 * VIDEO: IMPORTING CONTACTS
 * VIDEO: CREATING A TARGET LIST
 * VIDEO: DATABASE SETTINGS
 * VIDEO: VIEW SETTINGS

View all 6
Messaging 10
 * VIDEO: CREATING A MOBILE CAMPAIGN
 * VIDEO: DUPLICATE A MOBILE CAMPAIGN
 * VIDEO: DELETE A MOBILE CAMPAIGN
 * VIDEO: ADDING AN INTERACTIVE MESSAGE
 * VIDEO: INBOUND REPLY OPTIONS

View all 10
Mobile Tools 5
 * VIDEO: CREATING A MOBILE WEBPAGE
 * VIDEO: CREATE & DELIVER MOBILE COUPONS
 * VIDEO: CREATE A PAYPAL CAMPAIGN
 * VIDEO: URL SHORTENER
 * VIDEO: vCARD WIZARD

TRS (Text Reminder System) 2
 * VIDEO: TEXT REMINDER SYSTEM OVERVIEW
 * VIDEO: TEXT REMINDER SYSTEM WORKSTATION SET-UP

Reports 6
 * VIDEO: SENT LOG
 * VIDEO: MOBILE SUMMARY
 * VIDEO: RECEIVED LOG
 * VIDEO: KEYWORD SUMMARY
 * VIDEO: SCHEDULED LOG

View all 6


ADVANCED TUTORIALS AND GUIDES

How To 9
 * HOW TO INTEGRATE WITH SHOPIFY
 * HOW TO ACTIVATE A 2 FACTOR AUTHENTICATION / ONE-TIME PASSWORD PROGRAM
 * CONFIGURE KIOSK PRO LITE FOR IPAD
 * PREP AN IPAD AIR v1 FOR USE AS A KIOSK (using iCloud Backup)
 * PREP AN IPAD AIR v1 FOR USE AS A KIOSK (FIRST-TIME)

View all 9
Zapier Webhook API References 15
 * ZAPIER WEBHOOK API REF - Create a Contact & Opt-in to Campaign (Mobile #
   Only)
 * ZAPIER WEBHOOK API REF - Create a Contact and opt-in to a Mobile Campaign
   (Mobile + Additional Data)
 * ZAPIER WEBHOOK API REF - Create / Update a Contact (No Keyword Opt-In)
 * ZAPIER WEBHOOK API REF - Optout or Delete a Contact
 * ZAPIER WEBHOOK API REF - Kiosk Mobile Opt-In (Mobile # Only)

View all 15