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ELECTRONIC VERIFICATION OF IDENTITY

We want to make things easier for you and electronic verification does just
that. It’s a simple way to confirm your identity online without needing to visit
a branch.





WHY WE NEED TO VERIFY YOUR IDENTITY



We need to do this so we can comply with laws of Anti-Money Laundering and
Counter Terrorism Financing.








KEY FEATURES








QUICK AND EASY

On-screen and audio prompts will help you complete the process in three to five
minutes, all from your compatible mobile device.





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NO NEED TO VISIT A BRANCH

All you need is a compatible mobile or smart device and you can complete your ID
verification from the comfort of your home or office.









HOW TO USE EVERIFY



To use eVerify, ANZ’s electronic identity verification service, you must:

 * Be over 18 years of age
 * Hold a current New Zealand driver’s licence or New Zealand passport
 * Have a compatible mobile or smart device (iOS operating system 7 or above, or
   Android™ operating system 5 or above).

Terms apply, see important information.



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IT ONLY TAKES A FEW MINUTES


 1. Following a conversation with us, you’ll receive an email from IDkit (on
    behalf of ANZ). If you do not see the email in your inbox, please check your
    spam/junk folder.
 2. From a mobile or smart device, click the link in the email which will take
    you to our secure identification portal, eVerify. You must launch eVerify
    from a compatible device, as you’ll need a camera to complete photo and
    video identification. If you launch eVerify from a PC or laptop, a QR code
    will be displayed. Using your mobile device, scan the QR code to continue
    with the eVerify process.
 3. You’ll be asked to take a photo of your ID and review your personal details.
 4. Then you’ll take a short selfie video, so we can match it to the photo on
    your ID.
 5. Once this is all completed, you can close the window.



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HANDY TIPS FOR ELECTRONIC VERIFICATION IDENTITY


 * Don’t wear glasses or sunglasses when taking your selfie video
 * All four corners of your ID document should be clearly displayed and not
   obstructed in the photo you take of your ID
 * Double check that your personal information, like name and date of birth, are
   correct before submitting.



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WHY YOU MIGHT SEE AN ERROR


 * Your verification link may have expired. You’ve only got three days from
   receiving the link to verify your identity. If the link has expired, please
   contact us.
 * If you use an Apple device on a non-Safari browser. Please use Safari to
   access the email link.
 * If your device is not supported, you will need to use a newer Apple or
   Android device.
 * Your ID isn’t recognised or accepted. You’ll need to use a valid New Zealand
   driver’s licence or New Zealand passport and ensure the camera on your mobile
   device can fully capture it.

If you need help, call us on 0800 269 296.








IMPORTANT INFORMATION

We’ll never ask for your online banking passwords, PINs, two-factor
authentication codes, full credit card number or CVV or request remote access to
your device. Always access your online banking through ANZ’s goMoney mobile app
or Internet Banking on anz.co.nz, never from links in text messages or email.

Eligibility criteria and the eVerify Terms apply to your use of eVerify.

Some of the services referred to above will be delivered by third parties. ANZ
does not warrant the quality of such services or their suitability for your
particular circumstance. To the extent permitted by law, ANZ disclaims liability
or responsibility to any person for any direct or indirect loss or damage that
may result from any third-party materials or third-party services. 

Apple is a trademark of Apple Inc., registered in the U.S. and other countries. 

Android is a trademark of Google Inc.










WE'RE HERE TO HELP


CONTACT US

Find out how to contact us


FIND US

Find an ATM or Branch


HELP AND SUPPORT

Find answers quickly

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About ANZ

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Complaints and Banking Ombudsman Scheme



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© ANZ Bank New Zealand Limited. All rights reserved. ANZ’s Process Blue is a
registered Trade Mark of ANZ.




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