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Submission: On July 19 via api from US — Scanned from DE
Submission: On July 19 via api from US — Scanned from DE
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1. Home
2. Privacy and Security
3. Privacy and Security Policy
ONLINE PRIVACY & SECURITY STATEMENT
OUR COMMITMENT TO PROTECTING YOUR PRIVACY
At COUNTRY Financial®1, your privacy has always been important to us. We
understand how important your privacy is to you, and we believe protecting your
confidential information is a fundamental part of doing business. Thatʼs why at
COUNTRY we take steps to ensure:
* We will restrict our employees' access to your information to only those who
need to know information to provide products or services to you and for other
reasons permitted by law.
* Reasonable and appropriate safeguards are employed to protect your
confidential information.
* We will only share certain information about you with non-affiliated third
parties for marketing products that might be of interest to you, if you have
not opted out of such sharing.
CATEGORIES OF INFORMATION WE COLLECT
This Privacy Policy Statement governs your use of our website and use of COUNTRY
applications on mobile devices. In an effort to provide the highest quality
client service and to help ensure we are meeting your insurance and financial
services needs, we may collect certain information about you through our
website. The information we gather about you when you use our website or one of
our mobile applications may include information:
COUNTRY Financial website
Personal Information: Name, address, birthdate or age, Social Security Number,
gender, marital status, telephone number, email address, driver’s license
number, bank account or credit card information, accident and moving violation
history, lien or lease holders information, college or school information,
information related to your mobile device or mobile device carrier, other
identifiers that permit physical or online contacting, and other personally
identifiable information in combination with one or more identifiers mentioned
above. However, when you visit our website, you control the nonpublic personal
information provided to us.
Additional information: Type of web browser, type of device, computer operating
system, internet service provider, identification of any referring website,
date, time, and length of access.
COUNTRY Financial mobile application
Name, address, date of birth, telephone number, email address, last four of
Social Security Number, bank account number and routing number, policy number,
information related to your mobile device or mobile device carrier, other
identifiers that might permit physical or online contacting, and information you
provide which is maintained in personally identifiable form in combination with
one of the other identifiers previously mentioned.
DriverIQ mobile application
Name, address, date of birth, telephone number, email address, policy number
information related to your mobile device or mobile device carrier, other
identifiers that might permit physical or online contacting, and information you
provide which is maintained in personally identifiable form in combination with
one of the other identifiers previously mentioned.
From your Mobile Device
COUNTRY Financial mobile application: Your Internet Protocol (IP) address Global
Positioning System (GPS) coordinates to determine your geographical location and
enhance your mobile application experience. This information can also be used in
aggregate to generate reports on how visitors find and use the Application, and
other information.
DriverIQ application: Your Internet Protocol (IP) address Global Positioning
System (GPS) coordinates, trip tracking information, and certain mobile device
enabled features whenever a trip is in progress to determine your geographical
location, your driving experience, and enhance your mobile application
experience. This information can also be used in aggregate to generate reports
on how visitors find and use the Application, and other information.
HOW WE SHARE YOUR INFORMATION
COUNTRY considers the types of information listed above to be confidential.
However, from time to time and as allowed by law we may share that information:
* Within our family of affiliated companies and with our business partners for
everyday business purposes such as to service your transactions, fulfill your
claims, and maintain your account(s). For example, we may provide your name,
address, phone number, and certain claims information to a service provider
for the purposes of servicing your claim.
* As required or permitted by law to others, such as in response to court
orders and legal investigations, or to consumer reporting agencies.
Information sharing is limited to only that permitted or required by law.
* Within our family of affiliated companies, or with your COUNTRY Financial
representative, to provide you with outstanding products and services. For
example, we may share information to provide better service to you in
presenting products and services that meet your needs.
* With companies that perform marketing services on our behalf. If we have
joint marketing agreements, we may share information to offer financial
products that might be of interest to you. We would limit the information
shared to that which is needed to perform the transaction, such as name and
address for a mailing.
* With non-affiliates to market products that may benefit you or help you
manage and protect your financial security.
HOW WE OBTAIN INFORMATION FROM YOUR ONLINE AND MOBILE APPLICATION USE
* COUNTRY may collect information from you automatically using Internet
cookies, analytics, logs, web beacons, tags, scripts, local storage, or other
technologies to help provide you with an enhanced online experience. Cookies
are small text files sent to your browser from our web server.
* COUNTRY collects statistical information to determine how users are using our
website. We use this information to evaluate the usage of our website and to
develop and improve our website content and functionality.
Cookies do not provide your name, address, email address or other personally
identifiable information. We may link non-personally identifiable information
that we collect with personally identifiable information that you provide to us
through the use of our website.
HOW YOUR INFORMATION IS USED
COUNTRY wants your online experience to be the best it can be. Our main purpose
for collecting information is to provide you with outstanding products and
services.
On our website:
We may use the information to provide quotes or cost comparisons, answer your
questions or concerns and provide you information in a timely manner. We also
may use this information to contact you about other products and services from
us or our affiliates, in which you might be interested. By learning more about
you, we can deliver more relevant information about products and improve our
client service.
If you no longer want to receive COUNTRY Financial marketing emails, you can
click the unsubscribe link located at the bottom of the email.
We may use general geographic location information and information about your
Internet carrier, as well as information you provide us, to improve and
customize our websiteʼs content, layout, and services. For instance, if you
provide us with your age and/or gender, we may place a cookie on your machine
and on your next visit, personalize the message displayed.
If you login to the secured portions of our website, we use a cookie for session
management and collecting analytics. This helps us to avoid asking you to login
again as you move from page to page and allows us to evaluate and manage our
marketing campaigns.
On our mobile applications:
We may use general geographic location information as well as information about
your mobile device carrier to customize the messages and layout of the
Application to provide information that may be important to you. We may also use
analytics to help us measure driving experience and to understand more about the
demographics and behaviors of our users.
Both website and mobile applications:
Currently, COUNTRY does not support the necessary technology to respond to “do
not track” signals provided by major browsers, which are designed to provide you
options regarding the collection of personally identifiable information about
your online activities over time and across different websites or online
services. We do not allow our business partners to collect your personally
identifiable information for their own marketing purposes when you use our
Application.
HOW WE PROTECT YOUR INFORMATION
COUNTRY is concerned about safeguarding the confidentiality of your information.
We use physical, electronic, and procedural safeguards to help protect your
confidential information that we process and maintain.
Our operational and data processing systems are contained in a secure
environment and that environment is access-controlled.
To secure sensitive communications between your computer and our web servers, we
have implemented Entrust.net digital certificates and enabled strong,
RSA1024-bit, encryption. We use the secure sockets layer (SSL) security protocol
to protect all exchanges of information via our web pages that are considered
private or confidential.
We use various authentication technologies, including passwords, to authenticate
visitors to the portions of our website that may allow access to confidential
information. We have implemented other security controls such as firewalls,
intrusion detection and intrusion prevention to protect our systems and networks
and your confidential information. Our security systems constantly monitor the
web server to help ensure your accounts are safe and secure.
We limit access of contractors to those who need to know information we process
and maintain in order to operate, develop or improve our Application.
We consider the security of your information a priority. Please be aware that,
although we endeavor to provide reasonable security for information we process
and maintain, no security system can prevent all potential security threats.
DATA RETENTION POLICY, MANAGING YOUR INFORMATION
COUNTRY may collect user provided data from your use of our website (“User
Provided Data”) and retain this data for a reasonable time thereafter. If youʼd
like us to correct User Provided Data, please call us at 866-COUNTRY
(866-268-6879) and we will respond in a reasonable time. Please note that some
or all User Provided Data may be required to be retained by law.
CHILDREN
We do not use our website to knowingly solicit data from children under the age
of 13. For more information about childrenʼs privacy and the Childrenʼs Online
Privacy Protection Act (COPPA), please visit the Federal Trade Commission
website at www.ftc.gov.
If you are a minor under the age of 18 and you have directly posted content on
our website which you would like to have deleted or hidden, please call us at
866-COUNTRY (866-268-6879). We will respond to your request within a reasonable
time and will take steps to ensure that content is either deleted or hidden.
Please be aware that certain information may need to remain on our servers, as
we may be required to retain certain information by law or where the information
may have been provided by persons other than you.
EMAIL
Email messages without encryption are not secure. We are not responsible for the
security or confidentiality of communications sent to us via unencrypted
Internet email messages. Unencrypted email messages traveling through the
Internet are potentially subject to viewing, alteration and copying by anyone on
the Internet. Be cautious when submitting personal or financial information via
unencrypted email. Send confidential information through encrypted email or the
U.S. Postal Service, or use the telephone to speak directly to our employees.
INTERNET FRAUD
COUNTRY wants to protect clients by warning them about a growing form of
Internet fraud called “phishing.” Fake email messages are disguised to look like
requests from real businesses. These emails request private information. The
information is then used to access financial records and steal identities. Be
cautious when receiving emails from unknown or suspicious sources. If you
receive an email message prompting you to login to read a message and you did
not request any information, do not reply or click on the link, and contact us
at 866-COUNTRY (866-268-6879) immediately.
CHANGES TO THIS PRIVACY & SECURITY STATEMENT
Since Internet technology is quickly evolving, COUNTRY may make changes to this
Privacy & Security Statement from time to time. We reserve the right to modify
or amend this Privacy & Security Statement. When we make a change to this
Privacy & Security Statement, we will post a new Privacy & Security Statement on
our website. It is your obligation to periodically review this Privacy &
Security Statement. You may also request a copy of this Privacy & Security
Statement at any time.
OPT-IN (ACCEPTANCE)
By using our website, you consent to our processing of User Provided Data and
automatically collected information as described in this Privacy & Security
Statement now and as amended by us. “Processing” means using cookies on a
computer/hand held device or using or touching information in any way,
including, but not limited to, collecting, storing, deleting, using, combining
and disclosing information, all of which activities will take place in the
United States. If you reside outside the U.S., your information will be
transferred to the U.S. and processed and stored there under applicable U.S.
privacy standards. By using our website and providing information to us, you
consent to such transfer to, and processing in, the U.S.
OPT-OUT (DECLINATION) FOR MOBILE APPLICATIONS
There is a single opt-out option for users of this Application:
Opt–out of all information collection by uninstalling the Application – You can
stop all collection of information by the Application easily by uninstalling the
Application. You may use the standard uninstall processes as may be available as
part of your mobile device or via the mobile application marketplace or network.
TERMINATION OF RELATIONSHIP
In the future if you terminate your relationship with COUNTRY, we will adhere to
the privacy policies and practices described in this Privacy & Security
Statement as amended from time to time.
CONTACT US
If you have questions about privacy or our practices while using our website,
please call us at 866-COUNTRY (866-268-6879).
--------------------------------------------------------------------------------
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COUNTRY Financial® is a family of affiliated companies (collectively, COUNTRY)
located in Bloomington, IL. Learn more about who we are.
1This Privacy Statement covers the following companies: COUNTRY Mutual Insurance
Company®, COUNTRY Casualty Insurance Company®, COUNTRY Preferred Insurance
Company®, COUNTRY Life Insurance Company®, COUNTRY Investors Life Assurance
Company®, COUNTRY® Capital Management Company, COUNTRY Trust Bank®, Cotton
States Life Insurance CompanySM, and CC Services, Inc. 101071-04-201212
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