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QUARTERLY SOLUTION PROVIDER PERFORMANCE

 * Product GM% - BIC Profit SPs: Q1-23 26.5%  Q2-23 30.4%  Q3-23 29.1%  Q4-23
   30.2%
 * Product GM% - Median Profitability SPs: Q1-23 25.1%  Q2-23 24.7%  Q3-23
   24.7%  Q4-23 24.5%
 * Product GM% - Bottom 1/4 Profitability SPs: Q1-23 17.1%  Q2-23 17.6%  Q3-23
   21.3%  Q4-23 20.2%
 * Services GM% - BIC Profitability SPs: Q1-23 50.2%  Q2-23 48.7%  Q3-23 48.8% 
   Q4-23 47.4%
 * Services GM% - Median Profitability SPs: Q1-23 41.7%  Q2-23 42.9%  Q3-23
   43.2%  Q4-23 41.6%
 * Services GM% - Bottom 1/4 Profitability SPs: Q1-23 35.3%  Q2-23 34.1%  Q3-23
   36.1%  Q4-23 35.9%
 * SG&A% - BIC Profitability SPs: Q1-23 22.2%  Q2-23 23.2%  Q3-23 23.1%  Q4-23
   25.2%
 * SG&A% - Median Profitability SPs: Q1-23 26.7%  Q2-23 27.0%  Q3-23 26.5% 
   Q4-23 27.1%
 * SG&A% - Bottom 1/4 Profitability SPs: Q1-23 30.1%  Q2-23 28.6%  Q3-23 29.3% 
   Q4-23 32.0%
 * EBITDA% - BIC Profitability SPs: Q1-23 21.7%  Q2-23 21.1%  Q3-23 21.0%  Q4-23
   19.6%
 * EBITDA% - Median Profitability SPs: Q1-23 10.2%  Q2-23 10.5%  Q3-23 10.5% 
   Q4-23 8.8%
 * EBITDA% - Bottom 1/4 Profitability SPs: Q1-23 0.3%  Q2-23 1.0%  Q3-23 0.7% 
   Q4-23 -0.8%

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TOTAL PROFIT SOLUTIONS FOR IT COMPANIES™

Toggle navigation
 * IT Solution Providers
   *  * Performance Diagnostics
      * Service Leadership Index Reports
      * SLIQ
      * Steps to Accurate Benchmarking
      * Service Leadership Profitability Bundle
   
   *  * Performance Improvement
      * SLIQ
      * Peer Groups
      * Consulting Services
      * Mergers & Acquisitions
   
   *  * Speaking & Education
      * Certification Program
      * Speaking Engagements
      * Library
 * IT Vendors
   *  * Channel Strategy
      * Linking Product Strategy to Channel Strategy
      * Go-To-Market Strategy
   
   *  * Channel Optimization
      * Ideal Partner Identification
      * Partner Recruiting
      * Partner Program Design
      * Channel Monitoring & Management
   
   *  * Channel Enablement
      * Partner Financial Benchmarking
      * Partner Transformation
      * Speaking & Education
      * Library


SEE WHAT TOP PERFORMERS ARE PAYING THEIR EMPLOYEES

Now available! The Service Leadership Index® 2024 Annual IT Solution Provider
Compensation Report™ with analysis on:

 * Total Annual Earnings (TAE) of 50+ common IT solution provider positions
 * Variable incentive compensation
 * 2023 TAE % increases and budgeted 2024 TAE % increases
 * Remote work arrangements
 * Benefit costs, including paid time off (PTO) policy

LEARN MORE AND SAVE 30% OFF THE REPORT

Offer ends June 30


> INVALUABLE C-LEVEL INSIGHTS.
> 
> 
> THE S-L INDEX BENCHMARKING HAS BEEN INVALUABLE IN PROVIDING C-LEVEL INSIGHT
> INTO THE FINANCIAL OPERATIONS OF OUR BUSINESS. WE CAN CLEARLY SEE WHERE WE
> EXCEL, UNDERPERFORM, AND NEED TO FOCUS OUR EFFORTS.
> 
> –Kevin Gemeroy, President & CEO, Dynamic Computing, Inc.

INCREASE RETURNS



> MASSIVE IMPROVEMENT.
> 
> 
> THE METHODOLOGIES WE LEARNED IN SLIQ LED TO A SUBSTANTIAL INCREASE IN OUR
> GROSS MARGINS AND ULTIMATELY A 400% INCREASE IN BOTTOM LINE PERFORMANCE.
> 
> –Thomas H. Douglas, President, JMARK Business Solutions, Inc.

Maximize Profitability



> INCREASED SHAREHOLDER VALUE.
> 
> 
> BEING PART OF A SERVICE LEADERSHIP PEER GROUP AND THE FRAMEWORK OF SLIQ HAD A
> HUGE IMPACT ON OUR BUSINESS.
> 
> –Nick Bock, co-founder, former CEO, Five Nines Technology Group

Join a Peer Group



DEDICATED TO PROVIDING TOTAL PROFIT SOLUTIONS FOR IT COMPANIES, DIRECTLY AND
THROUGH INDUSTRY CONSULTANTS AND GLOBAL IT VENDORS.


IT SOLUTION PROVIDERS



Helping IT Solution Providers build shareholder value and reach top quartile
(Best-in-Class) profitability through objective benchmarking, advanced peer
groups, self-paced performance improvement tools, executive training, and
individual management consulting for SP/MSPs up to US$3bb in size worldwide.

Learn More


IT VENDORS


MANUFACTURERS AND DISTRIBUTORS



Helping Global IT Vendors with channel partner recruitment, enablement and
partner business model transformation to drive financial performance and
Operational Maturity Level™ through benchmarking, advanced peer groups, industry
best practices education and speaking, as well as channel management team
programs and training.

Learn More


IT SOLUTION PROVIDERS

 * Performance Diagnostics
    * Service Leadership Index Reports
    * SLIQ
    * Steps to Accurate Benchmarking
    * Service Leadership Profitability Bundle

 * Performance Improvement
    * SLIQ
    * Peer Groups
    * Executive Coaching
    * Consulting Services
    * Mergers & Acquisitions

 * Speaking & Education
    * Service Leadership Certification Programs
    * Speaking Engagements
    * Library


IT VENDORS

 * Channel Strategy
    * Linking Product Strategy to Channel Strategy
    * Go-To-Market Strategy

 * Channel Optimization
 * Ideal Partner Identification
 * Partner Recruiting
 * Partner Program Design
 * Channel Monitoring & Management

 * Channel Enablement
 * Partner Financial Benchmarking
 * Partner Transformation
 * Speaking & Education
 * Library

 * About
 * News & Events
 * Contact

Service Leadership Inc.®,
a ConnectWise solution
400 N Tampa St, Suite 130
Tampa, FL 33602
(ConnectWise headquarters)

Phone: 972-798-1288

General Information:
info@service-leadership.com


STAY UP TO DATE WITH SERVICE LEADERSHIP

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