www.sketch.com
Open in
urlscan Pro
99.84.88.28
Public Scan
Submitted URL: https://communications.sketch.com/e3t/Ctc/LY+113/cWT0Y04/VWqyNq3g8Y4NW1BWyyc5Y7q9FVBzM2_53YT03N4-lLgg3cscvW69sMD-6lZ3ngW1-rFp34Dt6...
Effective URL: https://www.sketch.com/support/contact/?utm_medium=email&_hsmi=210989272&_hsenc=p2ANqtz-95KFA32WdZD6ACf3zEj75LDQSkDXckN...
Submission: On September 27 via api from ES — Scanned from ES
Effective URL: https://www.sketch.com/support/contact/?utm_medium=email&_hsmi=210989272&_hsenc=p2ANqtz-95KFA32WdZD6ACf3zEj75LDQSkDXckN...
Submission: On September 27 via api from ES — Scanned from ES
Form analysis
2 forms found in the DOMPOST
<form method="POST" class="form" data-controller="support--contact--form" data-env="production" data-hubspot-form-guid="" data-support--contact--form-remote-value="true" data-support--contact--form-validate-value="true"
data-action="support--contact--form#process" action="" novalidate="">
<div class="form-bg">
<div class="pad-viewport form-bg__pad-viewport">
<div class="wrapper form-bg__wrapper">
<img class="form-bg__image" src="https://cdn.sketch.com/assets/pages/contact/bubbles-purple.png" srcset="
https://cdn.sketch.com/assets/pages/contact/bubbles-purple.png 1x,
https://cdn.sketch.com/assets/pages/contact/bubbles-purple@2x.png 2x
" alt="Contact Us Bubbles Background" draggable="false">
</div>
</div>
</div>
<div class="pad-viewport">
<div class="wrapper form-wrapper">
<div class="form-grid">
<header class="header">
<h1 class="header__title">Contact Us</h1>
<p class="header__blurb">Got a licensing, billing or technical issue? Want to send feedback about a beta feature? Need details about our Business plan? Let us know.</p>
</header>
<div class="form-intro">
<h3 class="form-intro__title">We’re here to help you out</h3>
<div class="form-intro__blurb styled-text">
<p>If you have any questions, just reach out to us and we’ll respond as soon as we can. Please provide as much information as possible.</p>
<p>For any issues with Sketch, you can also check our <a href="https://status.sketch.com" target="_blank" rel="noopener noreferrer">status</a> at any time and sign-up to our updates.</p>
</div>
</div>
<div class="form-email">
<div class="form-row">
<label for="email" class="form-label">Your email address <span class="form-label__small">(So we can reply to you)</span></label>
<input type="email" id="email" data-support--contact--form-target="email" name="email" class="form-input form-input--wide" placeholder="Email address" autocorrect="off" autocapitalize="off" spellcheck="false" required=""
willvalidate="true" aria-required="true">
</div>
</div>
<div class="form-topic">
<div class="form-row">
<label for="type" class="form-label">Topic</label><select name="type" id="type" data-support--contact--form-target="topicSelector" data-action="change->support--contact--form#selectTopic" class="form-select form-select--wide is-empty"
required="" aria-required="true">
<option disabled="" selected="" value="">Select a topic</option>
<optgroup label="Product">
<option value="bug" data-hubspot-form-guid="9e3bb946-f764-49b5-94e8-26bc59804db9" data-subject-placeholder="What issue are you having?" data-description-placeholder="Please include detailed steps to reproduce your issue"
data-description-value="Summary (as much information as possible):
–––––––––––––––––––––––––––––––––––––––––––––––––––
Steps to reproduce:
–––––––––––––––––––––––––––––––––––––––––––––––––––
Expected results:
–––––––––––––––––––––––––––––––––––––––––––––––––––
Actual results:
–––––––––––––––––––––––––––––––––––––––––––––––––––
URL of document in the web app, if applicable:
–––––––––––––––––––––––––––––––––––––––––––––––––––
URLs for attachments, if applicable (see below how to include):
–––––––––––––––––––––––––––––––––––––––––––––––––––
Active plugins (include as a screenshot if preferred):
–––––––––––––––––––––––––––––––––––––––––––––––––––
- Sketch version:
- macOS version:
"> Bug report </option>
<option value="how-to" data-hubspot-form-guid="c4da015e-4432-4d1f-8dee-13337c3479b1" data-subject-placeholder="What do you need help with?" data-description-placeholder="Include as much detail as you can" data-description-value="">
How do I…? </option>
<option value="feature" data-hubspot-form-guid="0533d2d8-1486-4abe-8c90-ea2a1d66950b" data-subject-placeholder="What would you like to see in Sketch?"
data-description-placeholder="Please tell us about your idea in as much detail as possible" data-description-value=""> Feature request </option>
<option value="beta" data-hubspot-form-guid="0533d2d8-1486-4abe-8c90-ea2a1d66950b" data-subject-placeholder="Your issue or feedback" data-description-placeholder="Please include detailed steps to reproduce your issue"
data-description-value="Issue or feedback:
–––––––––––––––––––––––––––––––––––––––––––––––––––
Steps to reproduce:
–––––––––––––––––––––––––––––––––––––––––––––––––––
Expected results:
–––––––––––––––––––––––––––––––––––––––––––––––––––
- Browser (include version number):
- Operating system:
- Web app URL (optional):
- Attachments URL (optional):
"> Beta feedback </option>
</optgroup>
<optgroup label="Services">
<option value="admin" data-hubspot-form-guid="17159073-7bd3-46d9-818e-7c21f211d5e1" data-subject-placeholder="How can we help you?" data-description-placeholder="Include as much detail as you can" data-description-value="If you have a subscription, please include:
* The email address for your Sketch account
* The name of your Workspace
Or, if you have a license, please include:
* The email address linked to your license key
* The license key (starts with SK3)
If you want to transfer ownership of a Mac-only license key, please include:
* The email address linked to the license you want to update
* The new email address to link the license to
* The initial purchase Order ID. That’s a code starting with BOH that you received right after purchasing your license
* The last four figures of the Credit Card you used for purchasing. If you didn’t use CC or if you used Alipay, PayPal or Amazon, please let us know the date of the purchase
"> Account / Admin / Invoices etc. </option>
<option value="sales" data-hubspot-form-guid="f563be41-b33e-44f2-8ed5-106f36aca5a5" data-subject-placeholder="How can we help you?" data-description-placeholder="Include as much detail as you can" data-description-value=""> Sales and
renewals </option>
<option value="switching" data-hubspot-form-guid="cb08671d-88ba-47d2-ae6e-201d9720ad8c" data-subject-placeholder="How can we help you?" data-description-placeholder="Include as much detail as you can" data-description-value="To help us with your request, please include:
* The email address linked to your license key
* The license key (starts with SK3)
If you can’t remember your license key, try searching your email account for “SK3” to find it on any purchase or renewal emails we’ve sent you.
"> Switching to a subscription </option>
<option value="business" data-hubspot-form-guid="8ec24811-1593-4407-bd8d-595a6134c0e3" data-subject-placeholder="How can we help you?" data-description-placeholder="Include as much detail as you can" data-description-value="To help us with your Business plan request, please include:
* Workspace name and email address tied to its Owner/Admin (if you have an existing subscription/Workspace)
* How many Editor seats you need
* Your preferred SSO identity provider
* Your time zone
* Any specific questions or details you would like to know about
"> Business plan </option>
<option value="education" data-hubspot-form-guid="067792c5-f4b7-4f43-b169-b78b1426e4ba" data-subject-placeholder="How can we help you?" data-description-placeholder="Include as much detail as you can" data-description-value="">
Education program </option>
</optgroup>
<option value="other" data-hubspot-form-guid="bda9e0eb-b0c9-4adc-9047-1f3dbc03f7da" data-subject-placeholder="How can we help you?" data-description-placeholder="Include as much detail as you can" data-description-value=""> Other
</option>
</select>
</div>
</div>
<aside class="form-aside">
<div class="form-aside__sticky">
<div data-support--contact--form-target="topic" id="form-aside-bug" class="form-aside__wrapper is-hidden">
<svg xmlns="http://www.w3.org/2000/svg" height="32" viewBox="0 0 32 32" width="32" class="form-aside__icon">
<g fill="none" fill-rule="evenodd">
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<path d="m7.25 28.25-1.91823342-1.0626676c-.35243086-.1952406-.553273-.5829112-.50948559-.9834221l.51427321-4.7039103" stroke-linecap="round" transform="matrix(-1 0 0 1 12 0)"></path>
<path d="m25.5 14 3.75 1.25" stroke-linecap="round"></path>
<path d="m6.5 14-3.75 1.25" stroke-linecap="round"></path>
<path d="m23.5 8 1.75-2.75" stroke-linecap="round"></path>
<path d="m8.5 8-1.75-2.75" stroke-linecap="round"></path>
</g>
<path
d="m23.6526261 8.41923698.0983646.14676568c1.5569623 2.37763894 2.4990093 5.38953374 2.4990093 8.45483064 0 6.7654882-4.5890813 11.2291667-10.25 11.2291667s-10.25-4.4636785-10.25-11.2291667c0-3.1792199 1.01337134-6.3009944 2.67513593-8.71727021l-.07675193.11618736c1.913532.97262272 4.6337242 1.58024955 7.651616 1.58024955 3.0184228 0 5.7390413-.60784069 7.6526261-1.58076302z"
fill="#f9bb97"></path>
<path d="m16 28.25c5.6609187 0 10.25-4.4636785 10.25-11.2291667s-4.5890813-13.2708333-10.25-13.2708333-10.25 6.5053451-10.25 13.2708333 4.5890813 11.2291667 10.25 11.2291667z" stroke="#000" stroke-width="1.5"></path>
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<h3 class="form-aside__heading">Before you send your bug report…</h3>
<div class="form-aside__content styled-text-minimal">
<p>We read all bug reports and try our best to reproduce them, so every detail counts! Please include as much information as possible.</p>
<p>To see if your bug is related to a third-party plugin, you can temporarily disable all plugins in the Mac app by <a href="/support/troubleshooting/mac-app/safe-mode/" target="_blank">launching in Safe Mode</a>.</p>
<p>If you can, <a href="/support/troubleshooting/contacting-customer-support/bug-reports/" target="_blank">sending us screenshots or screen recordings</a> of the issue you’re experience is a big help.</p>
<p>If the Mac app is crashing or very slow to respond, <a href="/support/troubleshooting/contacting-customer-support/bug-reports/" target="_blank">sending us a Crash Log or Spindump</a> along with your report gives us lots of valuable
information to help fix your issue.</p>
<p>And don’t worry, all information you share with us is 100% confidential and we destroy any files you share after use.</p>
</div>
</div>
<div data-support--contact--form-target="topic" id="form-aside-how-to" class="form-aside__wrapper is-hidden">
<svg xmlns="http://www.w3.org/2000/svg" height="32" viewBox="0 0 32 32" width="32" class="form-aside__icon">
<g fill="none" fill-rule="evenodd">
<path
d="m15.5442607 3.75h.9114786c2.7276021 0 4.7681044.47872107 6.4901305 1.39967068 1.6832384.90020576 3.0042538 2.22122112 3.9044595 3.90445954.9209496 1.72202608 1.3996707 3.76252838 1.3996707 6.49013048v.9114786c0 2.7276021-.4787211 4.7681044-1.3996707 6.4901305-.9002057 1.6832384-2.2212211 3.0042538-3.9044595 3.9044595-1.7220261.9209496-3.7625284 1.3996707-6.4901305 1.3996707h-.9114786c-2.7276021 0-4.7681044-.4787211-6.49013048-1.3996707-1.68323842-.9002057-3.00425378-2.2212211-3.90445954-3.9044595-.92094961-1.7220261-1.39967068-3.7625284-1.39967068-6.4901305v-.9114786c0-2.7276021.47872107-4.7681044 1.39967068-6.49013048.90020576-1.68323842 2.22122112-3.00425378 3.90445954-3.90445954 1.72202608-.92094961 3.76252838-1.39967068 6.49013048-1.39967068z"
fill="#f9bb97" stroke="#000" stroke-width="1.5"></path>
<circle cx="16" cy="22" fill="#000" r="1"></circle>
<path d="m12.25 13.525163c0-2.5167753 1.25-3.775163 3.75-3.775163 3.75 0 3.75 3.1017968 3.75 3.775163 0 1.2827488-1.0689218 2.0773441-2.4434019 2.8313722-.8643905.4741972-1.2999232 1.1053521-1.3065981 1.8934648" stroke="#000"
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</svg>
<h3 class="form-aside__heading">Before you send your message…</h3>
<div class="form-aside__content styled-text-minimal">
<p>Take a look at <a href="/docs/" target="_blank" rel="noopener noreferrer">our Documentation</a> and our <a href="/support/" target="_blank">support FAQs</a> — we may already have answered your question! If not:</p>
<ul>
<li>Please provide as much information as possible — every detail helps!</li>
<li>Feel free to attach links to any diagrams, wireframes, or Sketch files that will help us to understand your request.</li>
</ul>
</div>
</div>
<div data-support--contact--form-target="topic" id="form-aside-feature" class="form-aside__wrapper is-hidden">
<svg xmlns="http://www.w3.org/2000/svg" height="32" viewBox="0 0 32 32" width="32" class="form-aside__icon">
<g fill="none" fill-rule="evenodd" stroke="#000" stroke-width="1.5">
<path d="m16 2.75c4.75 0 8.25 3.75 8.25 8.25s-4 7-4 11v1.25h-8.5c0-.5080043 0-.9246709 0-1.25 0-4-4-6.5-4-11 0-4.55 3.5-8.25 8.25-8.25z" fill="#fad266"></path>
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</g>
</svg>
<h3 class="form-aside__heading">Got a feature idea?</h3>
<div class="form-aside__content styled-text-minimal">
<p>We love hearing your ideas — they help shape the future of Sketch!</p>
<ol>
<li>Please provide as much information as possible — every detail helps.</li>
<li>Feel free to attach links to any diagrams, wireframes, or Sketch files that will help us to understand your idea.</li>
</ol>
</div>
</div>
<div data-support--contact--form-target="topic" id="form-aside-beta" class="form-aside__wrapper is-hidden">
<svg xmlns="http://www.w3.org/2000/svg" height="32" viewBox="0 0 32 32" width="32" class="form-aside__icon">
<g fill="none" fill-rule="evenodd">
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<h3 class="form-aside__heading">Help us make Sketch better…</h3>
<div class="form-aside__content styled-text-minimal">
<p>Anything in beta is a work in progress. While beta features should work fine in most cases, we still need to fix a few issues and resolve any bugs we find along the way. That’s why we need your help.</p>
<h4 id="details-matter">Details matter</h4>
<p>When you submit a bug, try to include as many details as possible. Screenshots are great. Screen recordings are even better!</p>
<p>If the Mac app is crashing or slow, send us a Crash Log or Spindump which — along with your bug report — gives us lots of useful information.</p>
<p>All your details are completely confidential, and we destroy any shared files after they’re analyzed.</p>
</div>
</div>
<div data-support--contact--form-target="topic" id="form-aside-admin" class="form-aside__wrapper is-hidden">
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<h3 class="form-aside__heading">Before you send your message…</h3>
<div class="form-aside__content styled-text-minimal">
<p><strong>Looking for your Sketch subscription details?</strong> <a href="/signin/" target="_blank" rel="noopener noreferrer">Sign in</a> and access your Workspace’s settings, where you can add or remove Workspace members,
manage your billing details, download invoices, and more.</p>
<p><strong>For Mac-only licenses:</strong> If you still have a legacy Mac-only license, use the <a href="/license/admin/" target="_blank" rel="noopener noreferrer">License Admin</a> tool to manage it. If you’re looking for your
license key, search for “SK3” on any purchase or renewal emails we’ve sent you.</p>
</div>
</div>
<div data-support--contact--form-target="topic" id="form-aside-sales" class="form-aside__wrapper is-hidden">
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<h3 class="form-aside__heading">Before you send your message…</h3>
<div class="form-aside__content styled-text-minimal">
<p><strong>Why don’t you try a Sketch subscription?</strong> Get the full Sketch experience with a Workspace for all your projects and people, our native Mac app, access to real-time collaboration, and a powerful web app for feedback
and handoff. <a href="/pricing/" target="_blank" rel="noopener noreferrer">Find out more</a> or <a href="/signup/" target="_blank" rel="noopener noreferrer">start a free 30-day trial</a>.</p>
<p><strong>If you are still using a legacy Mac-only license</strong>, you can manage it in the <a href="/license/" target="_blank" rel="noopener noreferrer">License Manager</a>.</p>
</div>
</div>
<div data-support--contact--form-target="topic" id="form-aside-switching" class="form-aside__wrapper is-hidden">
<svg xmlns="http://www.w3.org/2000/svg" height="32" viewBox="0 0 32 32" width="32" class="form-aside__icon">
<g fill="none" fill-rule="evenodd">
<path
d="m25.5132009 5.75c1.3477599 0 1.847031.11381967 2.3425799.37884213.4377358.23410366.7812734.57764126 1.0153771 1.01537703.2650224.49554892.3788421.99482006.3788421 2.34257994v13.0264018c0 1.3477599-.1138197 1.847031-.3788421 2.3425799-.2341037.4377358-.5776413.7812734-1.0153771 1.0153771-.4955489.2650224-.99482.3788421-2.3425799.3788421h-19.0264018c-1.34775988 0-1.84703102-.1138197-2.34257994-.3788421-.43773577-.2341037-.78127337-.5776413-1.01537703-1.0153771-.26502246-.4955489-.37884213-.99482-.37884213-2.3425799v-13.0264018c0-1.34775988.11381967-1.84703102.37884213-2.34257994.23410366-.43773577.57764126-.78127337 1.01537703-1.01537703.49554892-.26502246.99482006-.37884213 2.34257994-.37884213z"
fill="#f9bb97" stroke="#000" stroke-width="1.5"></path>
<g fill="#000">
<path
d="m27.7091346 8.75251099 1.2905321.15248901v1.251l-.2653653-.280006c-.0192926-.0203928-.0462757-.02840103-.0716058-.0234743l-.0355877.01716009c-.0345741.02915955-.0401018.08224392-.0123466.11856727l.3849054.50375294v3.468l-4.921758.0005094c-.0287214 0-.0568698-.0068638-.0823984-.0198351l-.0360723-.023943c-.0815041-.06874-.094535-.1938799-.0291055-.2795078l2.7882395-3.64897644c.0256987-.03363189.0231059-.08221407-.0060101-.11261711-.0314461-.03283611-.0822752-.03267312-.11353.00036405l-3.7766332 3.9920112c-.0301724.0318931-.0717843.0488785-.1145374.0467527-.0835206-.004153-.148023-.0786522-.14407-.1663986l.1302674-2.8916241c.0017362-.0385414-.0231108-.072832-.0589345-.0813337-.0407796-.0096777-.0813056.0172079-.0905172.0600508l-.7155523 3.3279818c-.0259723.1207952-.1163094.2147763-.2315365.2408759l-1.772295.4014359c-.0348581.0078956-.0597445.0402789-.0597445.0777421 0 .0439223.0338913.0795284.0756983.0795284h1.7678462c.1095802 0 .2106097.0622007.2641659.1626387l4.2398005 7.9512124c.0291128.0545974.0934356.0762783.1473483.0496657.0567579-.0280169.0811507-.0990685.0544831-.158698l-3.4278605-7.6647751c-.0141965-.0317438-.0215568-.0663854-.0215568-.1014585 0-.1317669.1016739-.2385852.2270951-.2385852l5.9071679-.0000164v9.584l-1.1889432 1.4664437c-.0677796.0835859-.1872223.0936193-.2667827.0224103-.0076666-.0068619-.0147996-.0143558-.021331-.0224103l-8.7655643-10.8096992c-.1142714-.1409195-.1208629-.3460442-.0158981-.4947395l3.6791184-5.21191973c.062523-.0885714.1572467-.14588941.2615439-.15826211l4.942389-.58631217c.0282223-.00334799.0567136-.00334799.0849359 0z">
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<rect height="1.5" rx=".75" width="9" x="6" y="13"></rect>
<rect height="1.5" rx=".75" width="7" x="6" y="10"></rect>
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</g>
</svg>
<h3 class="form-aside__heading">How to switch to a subscription</h3>
<div class="form-aside__content styled-text-minimal">
<p>We’ve made it quick and easy to switch to a subscription. Here’s how it works:</p>
<ol>
<li>
<p><strong>Create a Workspace.</strong> Sign up for a free 30-day trial (no credit card required) and get everything set up at your own pace.</p>
</li>
<li>
<p><strong>Sign in.</strong> With your new Sketch account you can sign into the Mac app, create documents and collaborate.</p>
</li>
</ol>
<p>Because each Editor can use multiple devices, yearly billing is cheaper than monthly, and Viewer accounts are free, credit on your license may go further when you subscribe.
<a href="/support/switch-to-subscription/" target="_blank" rel="noopener noreferrer">Read more about switching.</a></p>
</div>
</div>
<div data-support--contact--form-target="topic" id="form-aside-business" class="form-aside__wrapper is-hidden">
<svg xmlns="http://www.w3.org/2000/svg" height="32" viewBox="0 0 32 32" width="32" class="form-aside__icon">
<g fill="none" fill-rule="evenodd" stroke="#000" stroke-width="1.5">
<path
d="m5.3138852 11.75h21.3722296c.8915187 0 1.214805.0928256 1.5407309.2671327s.5817145.4300957.7560216.7560216.2671327.6492122.2671327 1.5407309v13.9361148h-26.5v-13.9361148c0-.8915187.09282561-1.214805.2671327-1.5407309.1743071-.3259259.43009567-.5817145.7560216-.7560216.32592592-.1743071.64921216-.2671327 1.5407309-.2671327z"
stroke-linejoin="round"></path>
<path d="m5.75 16.25h20.5" stroke-linecap="round"></path>
<path d="m5.75 20.25h20.5" stroke-linecap="round"></path>
<path d="m5.75 24.25h20.5" stroke-linecap="round"></path>
<path
d="m12.3138852 3.75h7.3722296c.8915187 0 1.214805.09282561 1.5407309.2671327.3259259.1743071.5817145.43009567.7560216.7560216.1743071.32592592.2671327.64921216.2671327 1.5407309v21.9361148h-12.5v-21.9361148c0-.89151874.09282561-1.21480498.2671327-1.5407309.1743071-.32592593.4300957-.5817145.7560216-.7560216.3259259-.17430709.6492122-.2671327 1.5407309-.2671327z"
fill="#83d7cf" stroke-linejoin="round"></path>
<g stroke-linecap="round">
<path d="m13.75 9.25h4.5"></path>
<path d="m13.75 13.25h4.5"></path>
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</svg>
<h3 class="form-aside__heading">Before you send your message…</h3>
<div class="form-aside__content styled-text-minimal">
<p><strong>Not sure whether you already have a subscription (Workspace)?</strong> Open the Mac app and choose <strong>Sketch > Preferences</strong> from the menu bar, then select the account tab. If you have a subscription, you’ll
see details of your Workspace listed here.</p>
<p>You can also find answers to some of the most common questions about <a href="/support/billing-and-plans/plans/business-plan/" target="_blank">SSO and our Business plan</a> in our support articles.</p>
</div>
</div>
<div data-support--contact--form-target="topic" id="form-aside-education" class="form-aside__wrapper is-hidden">
<svg xmlns="http://www.w3.org/2000/svg" height="32" viewBox="0 0 32 32" width="32" class="form-aside__icon">
<g fill="none" fill-rule="evenodd">
<g stroke="#000" stroke-width="1.5">
<path
d="m16.9535261 4.01716669 12.9861164 7.04331741c.242738.1316545.3327889.4351595.2011344.6778974-.0461579.0851038-.1160307.1549765-.2011344.2011344l-12.9861164 7.0433174c-.5947601.3225817-1.3122921.3225817-1.9070522 0l-12.98611641-7.0433174c-.24273794-.1316545-.33278888-.4351595-.20113441-.6778974.04615796-.0851038.11603068-.1549765.20113441-.2011344l12.98611641-7.04331741c.5947601-.32258172 1.3122921-.32258172 1.9070522 0z"
fill="#c18ccb" stroke-linejoin="round"></path>
<path
d="m24.25 15v4.6611328c-.0003396 1.0084583-.3815826 1.9795738-1.0675737 2.7187657-1.7751006 1.913401-4.1692427 2.8701015-7.1824263 2.8701015s-5.4073257-.9567005-7.18242627-2.8701015c-.68599108-.7391919-1.06723411-1.7103074-1.06757373-2.7187657v-4.6611328"
stroke-linejoin="round"></path>
<path d="m16 11-8 4" stroke-linecap="round"></path>
</g>
<ellipse cx="16" cy="11" fill="#000" rx="1.5" ry="1"></ellipse>
<path d="m7.75 28v-8.25" stroke="#000" stroke-width="1.5"></path>
<path d="m7.75 30c.82842712 0 1.5-.1715729 1.5-1s-.67157288-2.5-1.5-2.5-1.5 1.6715729-1.5 2.5.67157288 1 1.5 1z" fill="#000"></path>
</g>
</svg>
<h3 class="form-aside__heading">Before you send your message…</h3>
<div class="form-aside__content styled-text-minimal">
<p>If you’re a student, teacher, or academic institution, we want to help you make the most of Sketch. <a href="/education/" target="_blank" rel="noopener noreferrer">Visit our Education page</a> to apply for:</p>
<ul>
<li>Free Workspace for students, and teachers</li>
<li>Free Workspace for educational institutions</li>
</ul>
<p><strong>Need to convert your paid subscription to a free Education Workspace?</strong> We evaluate such cases individually. Please apply <a href="/store/education/" target="_blank" rel="noopener noreferrer">here</a>, and we’ll help
you.</p>
</div>
</div>
<div data-support--contact--form-target="topic" id="form-aside-other" class="form-aside__wrapper is-hidden">
<svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" class="form-aside__icon">
<g fill="none" fill-rule="evenodd" stroke-linejoin="round" stroke="#000" stroke-width="1.5">
<path d="M21 3.75c-5.1 0-9.25 3.7-9.25 8.25 0 4.56 4.14 8.25 9.25 8.25.62 0 1.23-.05 1.81-.16a6.7 6.7 0 0 0 3.06 2.13 1 1 0 0 0 1.16-1.46l-.15-.27a9.33 9.33 0 0 1-.67-1.67A8.04 8.04 0 0 0 30.25 12c0-4.56-4.14-8.25-9.25-8.25Z">
</path>
<path d="M11 9.75c5.1 0 9.25 3.7 9.25 8.25 0 4.56-4.14 8.25-9.25 8.25-.62 0-1.23-.05-1.81-.16a6.7 6.7 0 0 1-3.06 2.13 1 1 0 0 1-1.16-1.46l.15-.27c.26-.49.48-1.05.67-1.67A8.04 8.04 0 0 1 1.75 18c0-4.56 4.14-8.25 9.25-8.25Z"
fill="#83D7CF"></path>
</g>
</svg>
<h3 class="form-aside__heading">We’d love to hear from you</h3>
<div class="form-aside__content styled-text-minimal">
<p>If your message or question does not fit in any of the other topics, we’d still love to hear from you. Please include as much detail as you can in your message.</p>
</div>
</div>
</div>
</aside>
<div class="form-content">
<div class="form-row">
<label for="headline" class="form-label">Subject</label>
<div class="algolia-search form-algolia-search" data-controller="search" data-action="resize@window->search#resize" data-search-filters-value="" data-search-show-recommendations-value="false"
data-search-recommendations-heading-value="Popular Searches" data-search-show-inline-recommendations-value="false" data-search-index-name-value="knowledge_base" data-search-show-headings-value="false" data-search-limit-results-value="3"
data-search-dropdown-heading-value="Suggestions based on your subject:" data-search-dropdown-position-value="relative" data-search-keep-results-open-value="true" data-search-priority-category-value="">
<span class="algolia-autocomplete" style="position: relative; display: inline-block; direction: ltr;"><input type="text" id="headline" name="headline" required="" aria-required="true" data-support--contact--form-target="subject"
data-search-target="input" data-action=" keydown->search#keyPressed" autocomplete="off" class="form-input form-input--wide aa-input" placeholder="Let us know how we can help you" spellcheck="false" role="combobox"
aria-autocomplete="list" aria-expanded="false" aria-owns="algolia-autocomplete-listbox-0" dir="auto" style="position: relative; vertical-align: top;">
<pre aria-hidden="true"
style="position: absolute; visibility: hidden; white-space: pre; font-family: Marfa, system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; word-spacing: 0px; letter-spacing: normal; text-indent: 0px; text-rendering: auto; text-transform: none;"></pre>
<h5 class="aa-dropdown-heading is-hidden">Suggestions based on your subject:</h5><span class="aa-dropdown-menu" role="listbox" id="algolia-autocomplete-listbox-0"
style="position: relative; top: 100%; z-index: 100; display: none; left: 0px; right: auto;">
<div class="aa-dataset-1"></div>
</span>
</span>
</div>
</div>
<div class="form-row">
<label for="text" class="form-label">Full description</label>
<textarea name="text" id="text" data-support--contact--form-target="summary" rows="8" cols="40" class="form-input form-input--wide" placeholder="Include as much detail as you can" required="" aria-required="true"></textarea>
<div class="form-note styled-text-minimal">
<p> You can include files (documents, screen recordings, screenshots, crash logs, etc.) by uploading them to any third-party file-sharing service, such as
<a href="https://help.dropbox.com/share/share-with-others" target="_blank" rel="nofollow noopener noreferrer">Dropbox</a>,
<a href="https://support.google.com/drive/answer/2494822" target="_blank" rel="nofollow noopener noreferrer">Google Drive</a>,
<a href="https://support.microsoft.com/en-us/office/share-files-with-onedrive-4e871e9a-4cb7-4c66-8b38-d2ee590532c2" target="_blank" rel="nofollow noopener noreferrer">Microsoft OneDrive</a>,
<a href="https://wetransfer.zendesk.com/hc/en-us/articles/115004254743-How-do-I-send-a-link-transfer-" target="_blank" rel="nofollow noopener noreferrer">WeTransfer</a> or similar, and pasting the URLs above. Please make sure the
correct sharing permissions have been set. All files sent to us are 100% confidential. </p>
<p>
<a href="/support/troubleshooting/contacting-customer-support/bug-reports/" target="_blank">What files should you include?</a>
</p>
</div>
</div>
<div class="form-row form-option">
<input class="form-checkbox" type="checkbox" name="gdpr" id="gdpr" required="" aria-required="true">
<label for="gdpr" class="form-option-label form-option-label--small styled-text-minimal">By submitting this form, you confirm that you have read and agree to Sketch’s <a href="/tos/">Terms of Service</a> and
<a href="/privacy/">Privacy Statement</a></label>
</div>
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Want to send feedback about a beta feature? Need details about our Business plan? Let us know. WE’RE HERE TO HELP YOU OUT If you have any questions, just reach out to us and we’ll respond as soon as we can. Please provide as much information as possible. For any issues with Sketch, you can also check our status at any time and sign-up to our updates. Your email address (So we can reply to you) Topic Select a topic Bug report How do I…? Feature request Beta feedback Account / Admin / Invoices etc. Sales and renewals Switching to a subscription Business plan Education program Other BEFORE YOU SEND YOUR BUG REPORT… We read all bug reports and try our best to reproduce them, so every detail counts! Please include as much information as possible. To see if your bug is related to a third-party plugin, you can temporarily disable all plugins in the Mac app by launching in Safe Mode. If you can, sending us screenshots or screen recordings of the issue you’re experience is a big help. 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