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SHERATON NEW ORLEANS HOTEL
Sheraton New Orleans Hotel 3.7 out of 5 stars, average rating value. Read 5051
Reviews. Same page link.
3.7
(5051)
★★★★★ ★★★★★ 3.7 out of 5 stars. Read reviews for Sheraton New Orleans Hotel 3.7
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☆☆☆☆☆ ☆☆☆☆☆ 3.7 Overall, average rating value is 3.7 of 5.
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1. Sheraton New Orleans Hotel
LAURIE
LAURIE
* Review 1
* Votes 0
* Member Level: Non-Member
* Traveler Type: Group
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
LAURIE
· 15 hours ago
GREAT STAFF
I was there for a large conference of primarily teenagers and the staff
went above and beyond to make sure we were on the same floor and had rooms
near each other.This has never happened in all my years of taking groups to
hotels for conferences. The staff was also incredibly patient and helpful.
And the maintenance staff was prompt when I had to call them late for a
problem in my room.
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Cleanliness, 5 out of 5
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Amenities, 5 out of 5
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Value for the Money, 4 out of 5
Was it helpful?
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1. Anonymous
· 12 hours ago
Dear Laurie,
We appreciate your gracious feedback regarding your stay while
attending a conference at the Sheraton New Orleans Hotel. Our staff is
committed to providing excellent service, and they will be happy to
know their efforts helped make your stay a great one. We look forward
to sharing your comments with our teams and are glad your issues were
resolved promptly. Thank you for the exceptional review, and we hope to
have you as our guest again soon.
Jim Cook,
General Manager
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2. Sheraton New Orleans Hotel
SHAMONICA STONE
SHAMONICA STONE
* Review 1
* Vote 1
* Member Level: Member
* Traveler Type: Family
☆☆☆☆☆ ☆☆☆☆☆ 4 out of 5 stars.
SHAMONICA STONE
· a day ago
CONVENIENT ACCESS!!
I enjoyed our stay from July 11-15th. It was conveniently located from
restaurants, drug stores, the trolley, and casino. They have the
hospitality desk in which they give you samples of drinks and food. I do
not like that other people (homeless and mentally disturbed) are allowed in
the building to sit around. I also think that while security asks us to
show our room key to have access to the building, they should be closer to
the other revolving door facing the street because alot of people were able
to come in without being checked. I will say that our complaint was handled
about the sewage smell coming from our adjoining room! Please do better
because my sister received a boot on her car and we had to wait for them
and eventually figured out we could self-pay, but if we are guests, we
shouldn't have received it in the first place! We are planning to return to
new orleans next year but not sure if we will choose this hotel!
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Cleanliness, 5 out of 5
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Dining, 4 out of 5
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Location, 5 out of 5
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Service, 3 out of 5
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Amenities, 4 out of 5
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Value for the Money, 4 out of 5
Was it helpful?
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3. Sheraton New Orleans Hotel
Anonymous
Anonymous
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Family
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
Anonymous
· a day ago
GREAT LOCATION FOR MY FAMILY REUNION
I hosted my family reunion and everything worked out perfectly! Our banquet
room was beautiful with tall windows and views. The food was plentiful and
delicious and the Club was a welcome retreat after a long day. Kayshia
Maheia and her team worked professionally with us and made sure we had
everything we needed. Someone was always available to help or answer a
question. I will refer anyone hosting an event to Sheraton New Orleans!
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Cleanliness, 5 out of 5
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Location, 5 out of 5
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Service, 5 out of 5
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Amenities, 5 out of 5
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Value for the Money, 5 out of 5
Was it helpful?
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1. Anonymous
· 13 hours ago
Dear Valued Guest,
Thank you for choosing the Sheraton New Orleans Hotel for your family
reunion. Our staff works hard to make sure that every event is special
for our guests, so we are pleased that our service and accommodations
exceeded your expectations. We will surely share your compliments,
especially with Kayshia Maheia and her team. We are thrilled that you
and your family also enjoyed our delicious food offerings, and left
with wonderful memories to cherish. Thank you again for the
recommendation; we look forward to your next visit.
Jim Cook,
General Manager
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4. Sheraton New Orleans Hotel
T CLARK
T CLARK
* Review 1
* Votes 0
* Member Level: Non-Member
* Traveler Type: Family
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
T CLARK
· 2 days ago
MUST STAY: PERFECT LOCATION
We stayed at Sheraton Canal St. for a family reunion. The staff was
excellent and offered exceptional customer service. Our rooms were cleaned
and we were given enough wash rugs and towels. The room was good but they
do need more outlets in the room. The breakfast buffet was not the best. I
would suggest to go out for breakfast. But the food at the Pelican Bar was
good. All in all, I would definitely suggest staying at Sheraton Canal St.
I will definitely be back!
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Cleanliness, 5 out of 5
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Dining, 3 out of 5
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Location, 5 out of 5
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Service, 5 out of 5
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Amenities, 4 out of 5
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Value for the Money, 4 out of 5
Was it helpful?
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1. Anonymous
· a day ago
Dear T Clark,
Thank you for choosing the Sheraton New Orleans Hotel for your family
reunion. Our staff works hard to make sure that every event is special
for our guests, so we are pleased that our service exceeded your
expectations. We are delighted you liked our food offerings at the
Pelican Bar; however, we do regret the disappointment you had with the
breakfast buffet. We are also glad you liked your accommodations, and
we appreciate your feedback. It's our commitment to ensure your and
your family's future stays are just as pleasant and successful. Your
recommendation truly means a lot to us, and we love knowing you will
return soon.
Jim Cook,
General Manager
Helpful?
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5. Sheraton New Orleans Hotel
NESSA
NESSA
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Solo
☆☆☆☆☆ ☆☆☆☆☆ 1 out of 5 stars.
NESSA
· 2 days ago
NEED UPGRADE & FAST
Think twice about coming here. Paying over $200 for a mediocre room that
may or may not stink is the not the business.
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Cleanliness, 3 out of 5
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Location, 4 out of 5
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Service, 1 out of 5
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Amenities, 3 out of 5
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Value for the Money, 1 out of 5
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1. Anonymous
· a day ago
Dear Nessa
Thank you for taking the time to post a review of your time with us. We
were disappointed to read our accommodations did not provide the value
for which you were hoping. We work hard to provide outstanding service
while offering many complimentary amenities to ensure our guests have a
great stay at a great price. Therefore, we apologize that this was not
your experience. Thank you once more for taking the time to give us
your feedback, and we hope to host you again soon.
Jim Cook,
General Manager
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6. Sheraton New Orleans Hotel
MEMAR
MEMAR
* Review 1
* Votes 0
* Member Level: Non-Member
* Traveler Type: Group
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
MEMAR
· 2 days ago
ELCA YOUTH GATHERING
We brought 4 teens and 3 adults! The rooms were clean, the staff was
welcoming and the went above and beyond by decorating my Son's room for his
16th birthday (I had brought decorations with me on the trip and called
guest services to ask if they would, they were excited and happy to do it)
while we were out on the town!
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Cleanliness, 5 out of 5
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Dining, 5 out of 5
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Location, 5 out of 5
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Service, 5 out of 5
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Amenities, 5 out of 5
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Value for the Money, 4 out of 5
Was it helpful?
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1. Anonymous
· a day ago
Dear Memar,
Thank you for staying at the Sheraton New Orleans Hotel for the ELCA
Youth Gathering and spending your son's 16th birthday with us. We are
glad that you and your family enjoyed a relaxing getaway and that our
friendly team was very attentive to your family's needs. It is great to
know how much you and your family loved your accommodations and the
services provided by our staff, and we will gladly pass your
compliments to them. Thank you for sharing a review of your wonderful
experience. We hope to see you and your family again soon.
Jim Cook,
General Manager
Helpful?
Yes · 0 No · 0
Report
7. Sheraton New Orleans Hotel
CLAYTON
CLAYTON
* Review 1
* Votes 0
* Member Level: Non-Member
* Traveler Type: Group
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
CLAYTON
· 2 days ago
NICE CLEAN STAY
Very comfortable rooms with lots of space.
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Cleanliness, 5 out of 5
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Dining, 5 out of 5
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Location, 5 out of 5
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Service, 5 out of 5
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Amenities, 5 out of 5
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Value for the Money, 5 out of 5
Was it helpful?
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1. Anonymous
· a day ago
Dear Clayton,
Thank you for taking the time to review your stay at Sheraton New
Orleans Hotel. Your satisfaction is essential to us; therefore, we are
delighted to know how happy you were with our spacious and well-kept
accommodations. It was our pleasure hosting you, and we hope to welcome
you back soon for another enjoyable stay.
Jim Cook,
General Manager
Helpful?
Yes · 0 No · 0
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8. Sheraton New Orleans Hotel
CONFERENCE ATTENDEE
CONFERENCE ATTENDEE
* Review 1
* Votes 0
* Member Level: Non-Member
* Traveler Type: Group
☆☆☆☆☆ ☆☆☆☆☆ 3 out of 5 stars.
CONFERENCE ATTENDEE
· 2 days ago
NOT THE WORST
Plus: good location, clean room and communal areas. Housekeeping was
consistent.
minus: Our rooms were not ready at check in time. We had to get a special
code to connect to the internet. Starbucks had a line all day every day,
and you cannot order on the app ahead of time.
We were with a group, what we paid per night for the rooms was not fair, I
am a Marriott rewards member and could have gotten our room for 25% less
than the negotiated group rate we had to pay. I was also not able to get
points for our stay on my Rewards account.
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Cleanliness, 5 out of 5
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Dining, 3 out of 5
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Location, 5 out of 5
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Service, 3 out of 5
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Amenities, 3 out of 5
* Value for the Money
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Value for the Money, 2 out of 5
Was it helpful?
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1. Anonymous
· 7 hours ago
Dear Valued Guest,
Thank you for the candid review. We apologize that your room was not
ready upon your arrival and for any frustration and inconvenience this
caused. We will address the issue to prevent similar situations from
occurring in the future. We deeply regret the delay you encountered at
Starbucks, and we will convey your comments to them for better service
moving forward. We are also sorry to hear you have not received what
was promised. We will share your request regarding points with the
appropriate individuals within our organization. That being said, we
are glad you liked our convenient location and well-kept accommodation,
and our team will be pleased to hear your compliments. Thank you once
more for choosing our hotel, and we hope you will stay with us again
soon.
Jim Cook,
General Manager
Helpful?
Yes · 0 No · 0
Report
9. Sheraton New Orleans Hotel
JANE DOE
JANE DOE
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Family
☆☆☆☆☆ ☆☆☆☆☆ 1 out of 5 stars.
JANE DOE
· 2 days ago
HORRIBLE STAY
Will Never Stay At The Sheraton Ever Again
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Cleanliness, 1 out of 5
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Dining, 1 out of 5
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Location, 1 out of 5
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Service, 1 out of 5
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Amenities, 1 out of 5
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Value for the Money, 1 out of 5
Was it helpful?
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1. Anonymous
· a day ago
Dear Jane Doe,
Thank you for your review. While we know that this stay did not meet
all of your expectations, we always aim to offer the best hotel
experience with personalized service to every guest; therefore, we hope
you will accept our apologies, and reconsider another visit so we can
show you the hospitality you deserve.
Jim Cook,
General Manager
Helpful?
Yes · 0 No · 0
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10. Sheraton New Orleans Hotel
JEN S
JEN S
* Review 1
* Votes 0
* Member Level: Non-Member
* Traveler Type: Group
☆☆☆☆☆ ☆☆☆☆☆ 3 out of 5 stars.
JEN S
· 3 days ago
HONEST REVIEW
The hotel should check appliances during room cleaning as their hair dryer
shocked me. They did bring a new one and I signed a paper but it could have
been avoided as it was broken. Service could be much better in restaurant
as I was ignored by wait-staff. Bell desk was best service I received and
he was very helpful, professional.
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Cleanliness, 3 out of 5
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Dining, 3 out of 5
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Location, 5 out of 5
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Service, 1 out of 5
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Amenities, 4 out of 5
* Value for the Money
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Value for the Money, 4 out of 5
Was it helpful?
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1. Anonymous
· a day ago
Dear Jen S,
Thank you for reviewing your stay at our hotel. We sincerely apologize
for the inconvenience you encountered with your room amenities, and we
are happy that our staff resolved it promptly. We are also deeply sorry
for the disappointing experience you had at our restaurant. We
particularly regret learning that our staff was not attentive to your
needs, and we will surely address this with the appropriate individual.
Nonetheless, we are glad you were satisfied with the services provided
by our front desk staff, and we will share your compliments with him.
We take our guest comments seriously, as they will help us enhance the
experience for future guests. We hope to have another opportunity to
show you the exceptional hospitality you always deserve and that we are
known for providing.
Jim Cook,
General Manager
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SHERATON NEW ORLEANS HOTEL
3.7
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5051 Reviews
Ratings are compiled based on customer ratings provided in satisfaction surveys
after guests have completed their stay.
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EARN 3 FREE NIGHTS
with the Marriott Bonvoy Boundless® Card.
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WELCOME TO SHERATON NEW ORLEANS HOTEL
FAMILY-FRIENDLY HOTEL NEAR THE NOLA FRENCH QUARTER
Experience NOLA’s vibrant culture at Sheraton New Orleans Hotel, located near
the renowned French Quarter and the CBD. Relax in our pet-friendly hotel rooms,
adorned with premium amenities, and indulge... See More in 105,000 square feet
of versatile meeting space. Nestled on Canal Street, our hotel puts you steps
away from the electrifying energy of Bourbon Street, with easy access to the
Ernest N. Morial Convention Center, Caesars Superdome and Smoothie King Center.
Rejoice in the comfort of our lavish guest rooms and suites, featuring
floor-to-ceiling windows offering views of the French Quarter and Mississippi
River. Elevate your stay with exclusive Club Lounge access, lounge by our
rooftop pool or rejuvenate at the fully equipped fitness center. Delight your
senses at our lobby Starbucks or savor cocktails and local delicacies at Pelican
Bar in our atrium lobby. Immerse yourself in the spirit of the Crescent City at
our weekly Sheraton Gatherings and make meaningful connections with us at
Sheraton New Orleans Hotel. See Less
Splash Into Summer Savings
Book your summer family vacation to New Orleans and save 10% on our best
available rates when you plan ahead and book in advance. Walk to the Audubon
Aquarium, French Quarter and WWII Museum. Take the streetcar to Audubon Zoo,
City Park and more!
Learn More
WHAT TO EXPECT
Plan and Prepare for your Stay
Learn More
ROOMS & SUITES
From
206 USD / Night
Rates vary by date & room type
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* Club level
* Club lounge access
* Club level
* Governor's King Suite
* Traditional
* Traditional
* Deluxe Guest room
* Deluxe Guest room
* Club level
* Club level
* Club lounge access
* Club level
* Governor's King Suite
* Traditional
* Traditional
* Deluxe Guest room
* Deluxe Guest room
The Ultimate Mardi Gras Experience Awaits
The good times are rolling in New Orleans this Carnival season! Available for
stays starting February 1 - 14, 2024, our exclusive Mardi Gras package includes
a credit to purchase parade viewing stand tickets and so much more! Book with
promo code PK9.
Learn More
OFFERS AND PACKAGES
Summer Exclusive: 3,500 Bonus Points
Available: May 28, 2024 — August 18, 2024
Members earn 3,500 bonus points per stay on 2+ nights
Learn More
Extend Your Summer Weekend
Available: May 15, 2024 — September 29, 2024
You know you want more. And you're worth it!
Learn More
Premium Rooms & Suites Await
Available: April 1, 2024 — September 30, 2024
Book one of our elevated room types or suites and save when you stay 2 nights or
more.
Learn More
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FEATURED AMENITIES ON-SITE
Sustainability
Restaurant
Bar
Fitness Center
Outdoor Pool
Meeting Space
Free Wifi
Gift Shop
Dry Cleaning Service
Room Service
Wake up Calls
Daily Housekeeping
Turndown Service
Mobile Key
Digital Check In
Service Request
See More
HOTEL INFORMATION
Check-in: 4:00 pm
Check-out: 11:00 am
Minimum Age to Check In: 21
Smoke Free Property
See Accessibility Features
Pet Policy
Pets Welcome
Dogs only 40 pounds max-cannot be left alone-always under supervision of owner
Non-Refundable Pet Fee Per Stay: $75.00
Maximum Pet Weight: 40.0lbs
Maximum Number of Pets in Room: 1
Parking
On-Site Parking
Daily: $42.00
Valet
Daily: $52.00
Electric Car Charging Station
Additional Parking Information
Garage ceiling max 6' 5", Tax not listed in fees; Valet: $16/0-3 hrs, $24/3-6
hrs, $30 6-12 hrs; Oversize: $62 + tax
ROUX BISTRO
Savor a taste of the French Quarter at Roux Bistro restaurant, which serves a
traditional New Orleans breakfast and authentic Cajun and Creole cuisine. This
inviting café is a favorite among locals and hotel guests alike.
Explore
STARBUCKS®
Start your day in New Orleans at our hotel's on-site Starbucks® café. Sip a
signature coffee beverage or refuel with a specialty breakfast pastry.
Explore
PELICAN BAR
Cap off your night in grand style with a cocktail at the Pelican Bar. Named in
honor of Louisiana's state bird, this beautiful and enchanting bar is
reminiscent of a French Quarter courtyard. Relax with your favorite libation or
a bite from our menu.
Explore
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MORE WAYS TO ENJOY YOUR STAY
Fitness
SHERATON FITNESS CENTER
Enjoy our fitness facility, complete with Peloton bikes, to maintain your health
during your stay.
See More
Swimming
8TH FLOOR POOL DECK
See More
Where the world comes together
MEET YOU IN THE LOBBY
Spend time in the Sheraton lobby. We've created spaces to connect in unique and
innovative ways.
Learn More
WELCOMING SERVICE
With over 85 years of welcoming hospitality, our associates will make you want
to come back again.
GLOBAL DESTINATIONS
Look for Sheraton Hotels in the heart of cities all over the world.
Find a Hotel
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Summer Festivals in New Orleans
Embrace the rhythm of New Orleans this summer with an array of vibrant
festivals. Join us for a celebration of music, food, and culture that embodies
the spirit of the Big Easy.
Learn More
OUR LOCATION
GETTING HERE
Sheraton New Orleans Hotel
500 Canal Street, New Orleans, Louisiana, USA, 70130
Tel: +1 504-525-2500
Louis Armstrong New Orleans International Airport
Distance From Property: 12.0 Miles
Phone Number: +1 504-464-0831
Visit Website
Alternate Airport Transportation:
Joeiful Concierge
New Orleans Lakefront Airport
Distance From Property: 10.0 Miles
Phone Number: +1 504-243-4010
Visit Website
Other Transportation
On-Property:
Private Car Service:
Limousine/Van Service
Nearby:
Bus Station:
Greyhound New Orleans station
New Orleans Union Passenger Terminal
Subway Station:
New Orleans Union Terminal
New Orleans Canal Streetcar Line
Train Station:
Amtrak Train Station
DISCOVER NEW ORLEANS
We invite you to embrace the rich history, diverse culture and Southern charm of
the Big Easy.
LEARN MORE
Awards
AAA 4-Diamond Approved Hotel
2022 Best of Meetings Today Winner
Cvent 2019
PROPERTY DETAILS
General Information
Policies and Payments
Accepts: Cash, Credit Cards
Services
Concierge desk service
Property has elevators
Vending Machine
Languages spoken by staff:
English, Spanish, French, Vietnamese
Accessibility Information
For more information about the physical features of our accessible rooms, common
areas or special services relating to a specific disability please call +1
504-525-2500
Accessible Hotel Features
Accessible on-site parking
Property has elevators
Service Animals are Welcome
Van Accessible on-site parking
Accessible Areas with Accessible Routes from Public Entrance
Entrance to On-Site Business Center is Accessible
Entrance to On-Site Fitness Center is Accessible
Main Entrance is Accessible
Meeting Spaces are Accessible
Room and Suites Access through the Interior Corridor
Guest Room Accessibility
Accessible Vanities
Adjustable Height Hand-Held Shower Wand
Bathtub Grab Rails
Bathtub Seat
Closed Caption TV
Deadbolts on Guest Room and Suites Doors
Electronic Room Key
Flashing Door Knockers
Guest Room and Suites Doors Self-Closing
Guests in mobility-accessible rooms may inquire about lowering the bed height
Hearing Accessible Rooms and/or Kits
Lever Handles on Guest Room Doors
Lowered Deadbolts on Guest Room Doors
Lowered Night Guards on Guest Room Doors
Lowered Viewports in Guest Room Doors
Mobility accessible rooms
Roll-in Shower
Safety Chains and/or Latches on Guest Doors
TTY/TTD Compatible
Toilet Seat at Wheelchair Height - Toilet for Disabled
Transfer Showers in Guest Rooms
Viewports in Guest Room and Suites Doors
Sustainability Information
Footprints
Carbon Footprint: 11.85 kg per room night
Water Footprint: 414.60 liters per room night
Environmental Practices
Electric car charging
FREQUENTLY ASKED QUESTIONS
What are the check-in and check-out times at Sheraton New Orleans Hotel?
The check-in time at Sheraton New Orleans Hotel is 4:00 pm and the check-out
time is 11:00 am.
Does Sheraton New Orleans Hotel allow pets?
The pet policy at Sheraton New Orleans Hotel is:
Pets Welcome Dogs only 40 pounds max-cannot be left alone-always under
supervision of owner Non-Refundable Pet Fee Per Stay: $75.00 Maximum Pet Weight:
40.0lbs Maximum Number of Pets in Room: 1
What are the parking options at Sheraton New Orleans Hotel?
The parking options at Sheraton New Orleans Hotel are:
On-Site Parking: Daily: $42.00 Valet: Daily: $52.00 Electric Car Charging
Station Garage ceiling max 6' 5", Tax not listed in fees; Valet: $16/0-3 hrs,
$24/3-6 hrs, $30 6-12 hrs; Oversize: $62 + tax
What property amenities are available at Sheraton New Orleans Hotel?
The property amenities at Sheraton New Orleans Hotel are:
Sustainability Restaurant Bar Fitness Center Outdoor Pool Meeting Space Free
Wifi Gift Shop Dry Cleaning Service Room Service Wake up Calls Daily
Housekeeping Turndown Service Mobile Key Digital Check In Service Request
Does Sheraton New Orleans Hotel have free Wi-Fi?
Yes, Sheraton New Orleans Hotel has free Wi-Fi available to hotel guests.
Unlock your stay with the Marriott Bonvoy™ App
SHERATON NEW ORLEANS HOTEL
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500 Canal Street,
New Orleans, Louisiana, USA, 70130
Toll Free:+1-800-325-3535
Fax: +1 504-595-5552
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