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503-779-1316
info@livecusurvey.com

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THE CREDIT UNION MEMBER EXPERIENCE SURVEY PLATFORM


INSTANT SURVEYS. REAL-TIME RESULTS.


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DRIVE CREDIT UNION GROWTH AND IMPROVE MEMBER RETENTION!




REAL-TIME METRICS

LiveSurvey periodically queries your core to provide real-time “drip” or
“waveless” member experience metrics. Deliver, review, and respond to NPS, CES,
and other metrics within minutes of any transaction.



BOOST CREDIT UNION PERFORMANCE

Immediately find actionable insights in survey data. LiveSurvey’s automated
“trigger” emails provide the knowledge and direction needed to make strategic
decisions and reward exceptional performance.

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INCREASE SATISFACTION

Keep in touch with the voice of the member by inviting real-time feedback and
connection. Identify areas of concern early before they become member experience
issues.

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INCREASE PROFITABILITY

Powerful sales tool: referral-based templates can drive products-per-household
initiatives. More cost-effective than “Secret Shopper” programs.

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INCREASE INVOLVEMENT

With no limit on the number of users, you can share the dashboard across your
entire organization. Survey data is critical to driving member satisfaction.

Increase your reach with younger generations:

Send responsive digital surveys.



SOCIAL MEDIA PRESENCE

Capturing negative feedback before it goes public. Nudge your biggest fans to
leave reviews where it counts.






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 * The Credit Union Member Experience Survey Platform
 * Resources
   * LiveSurvey Blog
   * The Ultimate Guide to Credit Union NPS
   * 12 Month Survey Roadmap
   * 10 Strategic Survey Ideas e-book
   * Fun Survey Results
 * Contact Us
 * About
 * Login

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12 Month Survey Roadmap


A SURVEY PROGRAM PLAN FOR CREDIT UNIONS

Surveys are an incredible way to keep in touch with your members. That makes
them an indispensable part of any credit union’s member experience program.

This 12-month survey roadmap will walk you through one year of surveys,
including:

• Benchmarking
• NPS and CES questions
• Transaction surveys
• Using comments

Sprinkled throughout are tips, tricks, and resources to help you craft the best
member experience program possible. Happy surveying!



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