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2023 STATE OF HR REPORT
The rise of
people teams
as a business
growth driver

According to our new research on senior HR executives across
the globe, the strategic role of the Chief Human Resources
Officer (CHRO) is changing.
And with it, the dynamic of the C-Suite.
Employee Experience (EX) is no longer something that
exists only within HR – it now requires and demands
participation from the whole organization.
From developing experience-centric cultures and focusing on
DEI, to heightened awareness of well-being and scaling
through technology, the HR function isn’t just the glue between
employees and the organization – it's a critical growth driver
that’s as invaluable to the bottom line as marketing, sales,
or R&D.
And the most essential component in this
entire process? People.
At every stage of the employee journey, HR leaders are using
Experience Management (XM) practices to equip business
leaders with the people data and insights they need to make
smart decisions, work cross-functionally to connect that data
to specific outcomes, and influence organizational strategy to
impact both top- and bottom-line results.
To better understand this moment and give you the tools to
meet it head on, we asked nearly 1,000 senior HR leaders
located around the world to report on:
- The current state of their work and the work of HR teams
- The evolution of their role, as well as HR as a whole
- What’s important to them right now
- Their areas of focus and concern as EX management
continues to evolve
But as you read this report, remember: this is a snapshot of
what’s happening right now. And the rate of change will only
continue to increase as it becomes both pertinent and
necessary for organizations to evolve their experience
programs to meet the needs of tomorrow.
Without a doubt, those who fail to act now will fall behind. But
those who seize this opportunity have a chance to redefine the
employee experience – and business growth – as we know it.
If this awakens and inspires you – great! That’s precisely the
response your peers need from you to carry the torch – that is,
champion the role of the HR – going forward.
The rise of people
teams as a business
growth driver
01
2023 STATE OF HR REPORT







































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