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STAMFORD, CONN. APRIL 28, 2021
GARTNER FORECASTS WORLDWIDE HYPERAUTOMATION-ENABLING SOFTWARE MARKET TO REACH
NEARLY $600 BILLION BY 2022
DIGITAL TRANSFORMATION AND IT AUTOMATION NEEDS DRIVE HYPERAUTOMATION
OPPORTUNITIES
The worldwide market for technology that enables hyperautomation will reach
$596.6 billion in 2022, according to a new forecast from Gartner, Inc. This is
up from $481.6 billion in 2020 and a projected $532.4 billion this year.
“Hyperautomation has shifted from an option to a condition of survival,” said
Fabrizio Biscotti, research vice president at Gartner. “Organizations will
require more IT and business process automation as they are forced to accelerate
digital transformation plans in a post-COVID-19, digital-first world.”
Hyperautomation is an approach that enables organizations to rapidly identify,
vet and automate as many processes as possible using technology, such as robotic
process automation (RPA), low-code application platforms (LCAP), artificial
intelligence (AI) and virtual assistants.
Tools such as RPA, LCAP and AI are considered process-agnostic software, meaning
that they can be used in any organization across multiple IT and business use
cases. Process-agnostic software will be most in demand as key enablers of the
hyperautomation trend. The market is expected to see double-digit growth through
2022 (see Table 1). Other software used to automate more specific tasks, such as
ERP, supply chain and CRM systems, will also contribute to the growth of the
market.
Table 1: Worldwide Forecast for Hyperautomation-Enabling Technologies (Millions
of U.S. Dollars)
2020
2021
2022
Process-Agnostic Software That Enables Hyperautomation
19,604
25,108
30,184
Other Software That Enables Hyperautomation
462,030
507,316
566,433
Total
481,635
532,424
596,616
Source: Gartner (April 2021)
Gartner predicts that through 2024, the drive towards hyperautomation will lead
organizations to adopt at least three out of the 20 process-agonistic types of
software that enable hyperautomation.
“Organizations are transitioning from a loosely coupled set of automation
technologies to a more-connected automation strategy,” said Cathy Tornbohm,
distinguished research vice president at Gartner. “In response, vendors are
developing integrated offerings that combines technologies like RPA, LCAP and
business process management into one, packaged tool.”
The fastest-growing category of hyperautomation-enabling software includes tools
that provide visibility to map business activities, automate and manage content
ingestion, orchestrate work across multiple systems, and provide complex rule
engines.
Technologies to automate content ingestion, such as signature verification
tools, optical character recognition, document ingestion, conversational AI and
natural language technology (NLT) will be in high demand. Organizations will
need such tools to automate the digitalization and structuring of data and
content – for example, automating the process of digitalizing and sorting paper
records.
Gartner expects that by 2024, organizations will lower operational costs by 30%
by combining hyperautomation technologies with redesigned operational processes.
“The shift towards hyperautomation will be a key factor enabling enterprises to
achieve operational excellence, and subsequently cost savings, in a
digital-first world,” said Ms. Tornbohm.
Gartner clients can read more in “Forecast Analysis: Hyperautomation Enablement
Software, Worldwide.”
Gartner Tech Growth & Innovation Conference
Gartner analysts will provide additional analysis on how technology service
providers can accelerate growth, drive product innovation and leverage emerging
technologies at the Gartner Tech Growth & Innovation Conference 2021, taking
place virtually July 20-21 in the Americas. Follow news and updates from the
conference on Twitter using #GartnerTGI.
About the Gartner Information Technology Practice
The Gartner IT practice provides CIOs and IT leaders with the insights and tools
to drive the organization through digital transformation to lead business
growth. Additional information is available at
https://www.gartner.com/en/information-technology. Follow news and updates from
the Gartner IT practice on Twitter and LinkedIn using #GartnerIT.
CONTACTS
Meghan Rimol
Gartner
Meghan.Rimol@Gartner.com
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