www.telesign.com Open in urlscan Pro
141.193.213.21  Public Scan

Form analysis
1 forms found in the DOM

GET /

<form action="/" method="get" class="search-form flex border rounded-md" __bizdiag="115" __biza="WJ__">
  <button type="button" title="search bar" class="p-2 hover:cursor-pointer" data-selector="btn-search">
    <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="3" stroke="currentColor" class="w-4 h-4">
      <path stroke-linecap="round" stroke-linejoin="round" d="M21 21l-5.197-5.197m0 0A7.5 7.5 0 105.196 5.196a7.5 7.5 0 0010.607 10.607z"></path>
    </svg>
  </button>
  <div class="flex hidden" data-selector="search-form-el">
    <button class="p-2">
      <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="3" stroke="currentColor" class="w-4 h-4">
        <path stroke-linecap="round" stroke-linejoin="round" d="M21 21l-5.197-5.197m0 0A7.5 7.5 0 105.196 5.196a7.5 7.5 0 0010.607 10.607z"></path>
      </svg>
    </button>
    <label data-selector="search-form-el">
      <input class="block w-full px-3 py-2 bg-white text-xs shadow-sm placeholder-slate-500
      focus:border-sky-500 disabled:bg-slate-50 disabled:text-slate-500 disabled:border-slate-200 disabled:shadow-none
      invalid:border-pink-500 invalid:text-pink-600
      focus:invalid:border-pink-500 focus:invalid:ring-pink-500" type="text" name="s" id="search" value="" placeholder="Search...">
    </label>
    <button type="button" title="close search" class="p-2" data-selector="btn-xmark">
      <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="3" class="w-4 h-4 stroke-primary hover:cursor-pointer">
        <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12"></path>
      </svg>
    </button>
  </div>
</form>

Text Content

Skip to content
 * Support
 * Login
   * Enterprise
   * Standard

 * Solutions
 * Products
 * Developers
 * Learn
 * Company

 * Customer Journey
   * Onboarding & Sign-upSafe, simple & secure onboarding
   * Account Integrity & Log-inEnd-to-end customer protection
   * Customer EngagementOmnichannel customer communication
 * Fraud and Attack vectors
   * International Revenue Share FraudGlobal communications fraud protection
   * Bots & Fake UsersPrevent fake users at scale
   * Synthetic Identity FraudSpot fake and synthetic identifies
   * Account Takeover FraudMultilayered account protection
 * Industries
   * Financial & Services
   * Enterprise Software
   * Retail & eCommerce
   * Gaming
   * On-Demand Applications
 * .
   * Get the Trust Certified Badge

 * Trust EngineEstablish, build, and maintain customer trust
   * IntelligenceAssess the risk of every interaction
   * IdentityAccess real-time digital and behavioral signals
   * VerificationProtect customers at scale with multifactor authentication
     * SMS Verify
     * Silent Verification
     * Verify Plus
 * Omnichannel ExperiencesReach and engage your customers on the channels they
   trust
   * Omnichannel APISend and receive messages via a single API
     * SMS
     * WhatsApp API
     * Viber API
     * RCS API
   * Voice APIMake and receive calls anywhere in the world
   * Transactional EmailDeliver important alerts, reminders, and notifications
     to your users.
 * .
   * Pricing
   * All Products

 * .
   * Developer Center
   * Tutorials
   * SDKs
   * API Reference
   * Changelog
   * Sample Code
   * All Documentation
 * Get Your API Key
   * Try for Free

 * .
   * Continuous Trust™ Authority
   * Blogs
   * Resources
   * Customers
   * Events
   * Webinars

 * .
   * About
   * Press
   * Careers
   * Partners
   * Contact

Talk to sales


PRIVACY NOTICE

Scope of the Privacy Notice
Our Services How Do We Collect Personal Data? What Personal Data Do We Collect?
Why Do We Process Personal Data? Who Do We Share Personal Data With? What Are
Your Privacy Rights & Choices? How And Where Do We Store Your Personal Data? How
Do We Use Cookies And Similar Tracking Technologies? Contact Us EEA, UK and
Switzerland United States, including California China Colombia

This Privacy Notice was last updated in November 2023.


SCOPE OF THE PRIVACY NOTICE

Telesign is committed to protecting your privacy and keeping your personally
identifiable information or personal data (“Personal Data”) secure. This Privacy
Notice describes how Telesign collects, uses, shares and retains Personal Data,
what choices you have with respect to your Personal Data, and how we keep it
secure.

We aim to be fully transparent in this Privacy Notice by describing our privacy
practices in simple, easy-to-understand language, and giving you control over
your Personal Data that you have entrusted us with. We will work hard to
maintain your trust in us by being honest and direct when it comes to your
Personal Data. Your trust is our top priority and by helping you understand our
Privacy Notice, we intend to open the way to better communications and service.

This Privacy Notice applies only where Telesign is a “Data Controller” – where
it processes Personal Data for its own purposes – and only for the following
activities:

 * when you use Telesign’s websites, including telesign.com and our Customer
   portals including our self-service online accounts (“Websites”)
 * when Telesign processes the Personal Data of individuals to deliver our
   services to our Customers (“Services“)
 * When Telesign processes Personal Data of its business contacts such as
   representatives of prospective Customers, suppliers and business partners at
   events, trade fairs, via email and phone and when visiting our offices
   (“Business Contacts“).

Note that for some of our Services, Telesign is a “Data Processor” – we process
Personal Data on behalf of our Customers and in accordance with their
instructions – in which case this Privacy Notice does not apply and you should
contact the relevant Customer directly for information about how they process
your Personal Data. Further details about this distinction are contained in the
“Our Services” section below.

If you are a job applicant, this Privacy Notice does not apply. Please read our
Job Applicant Privacy Notice.

In this Privacy Notice, the words “you” and “your” refer to the individual
interacting with Telesign, as well as our Customer’s end user.

Our business may change from time to time. As a result, at times it may be
necessary for Telesign to make changes to this Privacy Notice so please check
this page occasionally. We will announce any material changes to this Privacy
Notice via channels appropriate to our relationship with you.




OUR SERVICES

Telesign provides continuous trust to leading global enterprises by connecting,
protecting, and defending their digital identities. Headquartered in Los
Angeles, California, Telesign connects, protects and defends companies,
customers and the digital interactions between them. With powerful AI that
delivers identity with speed, accuracy and global reach, we enable companies to
transact, communicate and engage with their customers free of fear. Telesign
helps make the promise of the digital economy possible.

In many instances, Telesign is a Data Controller for its Services meaning that
we are responsible for its processing. In order to deliver these Services to our
Customers, we process Personal Data about individuals, including those who
interact with our Customers, for example end users of gaming, software and
retail services. See below some examples of how Telesign’s Services work.


INTELLIGENCE (FORMERLY KNOWN AS SCORE)



When an individual user attempts to sign-up to the service (e.g. an app) of one
of our Customers, the Customer will collect the phone number of the user.
Telesign then evaluates certain aspects of that phone number to provide a risk
score to the Customer indicating whether the phone number is likely to be used
for fraudulent purposes. The Customer then, based on this risk score
recommendation and other information at its disposal, decides whether to allow,
flag or block that phone number from being used for its services.

The risk score is calculated based on a variety of data. For example, Telesign
will look at:

 * Whether the phone number is a mobile, landline, VoIP or burner phone
 * The city in which the phone was registered and the country code of the phone
   number
 * Usage activity of the phone, including anomalous behavior such as being used
   across multiple geographic locations in a short space of time
 * Previous signs of anomalous behavior indicating potential fraud

Telesign is a Data Controller of all the Personal Data used to evaluate the risk
score and the risk score itself. Our Customer is also a Data Controller and
makes the decision about whether to provide their services using the phone
number you have provided. This means you can ask either Telesign or our Customer
about how your Personal data is used, but only our Customer can explain their
decision. Telesign also is a Data Processor for user contact details the
Customer provides to us.


ENGAGEMENT (SMS, VOICE, OTHER OMNICHANNEL MESSAGING)



Telesign helps its Customers to send SMS text messages, voice calls or other
programmable communications (such as WhatsApp and Viber messages). Customers do
this for a variety of purposes such as sending alerts, reminders, notifications,
promotions, marketing and multi-factor authentication. Telesign acts both as a
Data Controller and a Data Processor.

Telesign is a Data Processor for the sending of the content in the messages or
calls (as the Customer decides its content), for data of its Customer’s
employees in order to operate and communicate about the Customer’s account and
when a Customer sends data to us to provide support and troubleshooting.

Telesign is a Data Controller for the phone number when routing the message or
call i.e. ensuring the message or call reaches its destination quickly and
efficiently, as well as for the content of the message or call for the purpose
of error resolution, ensuring it meets legal requirements and the policies of
Telesign and the carriers. Telesign also creates logs of when messages or calls
are sent which, along with Personal Data about its Customers’ employees, it
processes as a Data Controller for billing, error resolution and security as
well as to meet legal obligations and ensure Customers’ contractual obligations
are met. Telesign also processes Personal Data as a Data Controller when
resolving common issues affecting multiple Customers, which may include examples
of messages or calls sent.


DIGITAL IDENTITY (PHONEID)



When an individual user attempts to sign-up to the service (e.g. an app) of one
of our Customers, the Customer will collect contact details of the user such as
their phone number, name, address and date of birth. Telesign then provides
information to the Customers based on those contact details. The Customer then,
based on this information and other information at its disposal, decides whether
to allow, flag or block that phone number from being used for its services.

The information provided to the Customer includes information from third parties
such as:

 * Whether the phone number is a mobile, landline, VoIP or burner phone
 * The city in which the phone was registered and the country code of the phone
   number
 * Information about how closely the information provided by the Customer
   matches data held by third parties such as the phone carrier
 * How likely it is that the phone number has been fraudulently swapped onto a
   different SIM

Telesign is a Data Processor for data of its Customer’s employees in order to
operate and communicate about the Customer’s account and when a Customer sends
data to us to provide support and troubleshooting. Telesign is also a Data
Processor for user contact details the Customer provides to us.

Telesign is a Data Controller for obtaining and combining information from third
party sources to provide to the Customer and for assessing the likelihood of SIM
swap fraud. Telesign also creates logs of the information provided to Customers
which, along with Personal Data about its Customer’s employees, it processes as
a Data Controller for billing, error resolution and security as well as to meet
legal obligations and ensure the Customer’s contractual obligations are met.
Telesign also processes Personal Data as a Data Controller when resolving common
issues affecting multiple Customers.

Telesign is a Data Processor for data of its Customer’s employees in order to
operate and communicate about the Customer’s account and when a Customer sends
data to us to provide support and troubleshooting.




HOW DO WE COLLECT PERSONAL DATA?

How we collect your Personal Data depends on whether you interact with our
Website and/or whether we are collecting your Personal Data in the course of
providing our Services to our Customers. Some of the Personal Data provided to
our Customers is sourced from phone carriers, data aggregators and publicly
available websites. Telesign also derives risk scores from this information
which we share with our Customers.


WEBSITES

We collect Personal Data to provide the best possible experience. When you use
our Websites, we collect information in a variety of ways directly from you,
when you:

 * Register to attend training through our Website
 * Participate in surveys, evaluations and promotions on our Website
 * Join an email mailing list via our Website
 * Create and operate a self-service online account on our Websites to access
   our Services, as an employee or agent of our Customer
 * Request support from our customer support team for Services via our Website
 * Services (incl. responding to data subject rights requests) via our Websites,
   including communicating with us via chat or messaging features
 * Submit Personal Data through our Websites or via cookies


SERVICES

To improve the quality and accuracy of the Services we deliver to our Customers,
we receive Personal Data from a number of sources:

 * From Telesign’s Customers, for example when they submit your contact details
   to us so that we can provide them with additional Personal Data about you or
   your phone number, including a risk score
 * From third parties, such as Telesign affiliates, phone carriers and data
   aggregators that are legally permitted to share your Personal Data with us,
   such as the city location where a phone number is registered, to confirm your
   contact details are correct or to provide additional information about you
   and your phone number
 * From publicly available sources of information, such as phone numbers which
   are published online by third parties for potentially fraudulent purposes.
   These include websites providing phone numbers for VoIP and receiving SMS
   messages, as well as those providing premium rate numbers.

We also draw inferences from the Personal Data, for example by assessing whether
a phone number is likely to be used for fraudulent purposes, and the reasons
why.


BUSINESS CONTACTS

To collect Personal Data about you via events, trade fairs, email and phone, we
collect Personal Data from a number of sources, including:

 * From you or your colleagues when we communicate about our respective products
   and services
 * From Telesign’s Customers in provision of our Services to our Customers
 * From third parties, such as Telesign affiliates and partners, that have your
   permission to share your personal data with us
 * From publicly available sources of information such
   as LinkedIn, Apollo.ai and Lusha.com
 * At conventions, trade events, and trade shows.




WHAT PERSONAL DATA DO WE COLLECT?

We may process Personal Data that directly identifies you, such as name, and
email address. We may also process Personal Data that may only indirectly
identify you such as phone number, device identifiers and how you use our
website.


WEBSITE

In relation to our Website, we collect the following categories of Personal
Data:

 * Contact Information: Your name, email address and telephone number
 * Online Identifiers: Your IP address, how you navigate our Website, and
   cookies
 * Product Information: Details of any products or services you enquire about or
   purchase
 * Self-service account registration data: such as your name, family name, email
   address, password that you have set and telephone number, so we can
   communicate a verification code to that telephone number and have you enter
   the code into our website.
 * Marketing and Contact Preferences: Details of the choices you have made to
   receive marketing from us.

We do not store credit card information. For payments, we use third party
payment processors who specialize in the secure online capture and processing of
credit/debit card transactions.


SERVICES

In relation to our Services, we may collect the following categories of Personal
Data depending on the Services our Customers engage us for and whether or not
your Personal Data is contained in the information we receive from third party
data sources:

 * Personal Data sent to us by our Customers:
   * End User Contact Data: Name, postal address, telephone number, and other
     identifiers such as social media account ID
   * End User Content Data: Content of SMS/Voice messages sent by Customers e.g.
     “Dear John Doe, your dental appointment is today 3PM”).
   * Support Data: Information sent by the Customer to Telesign for
     troubleshooting, for example screenshots which could include Personal Data
     about you
   * Customer Relationship Data: Information about the Customer employee used to
     operate their account such as name, log-in details, job title, company name
     of Customer, preferences and settings
   * Device Identifiers: Information about the devices used by Customer
     employees such as their device identifier and IP address.
 * Personal Data we receive from third party sources such as aggregators of
   telecoms data:
   * Telco Data: Information to assess the risk profile of a phone number such
     as the phone type (e.g. mobile, landline, VoIP, pre-paid, premium number),
     active status, current and previous carriers, call forwarding settings,
     contract and account type, SIM swap history, porting history and the
     city/country where the phone number was initially registered. We also
     receive confirmation about whether Personal Data provided by the Customer
     matches with the Personal Data held by the phone carrier.
   * Aggregator Data: Information which supplements or confirms the data already
     held by the Customer such as name, address, email address, date of birth
     and (in certain limited countries, where permitted) national identification
     numbers.
   * IP Data: City/country where the IP address is located
   * End User identifiers: Date of birth and confirmation of whether the person
     to whom the phone number is registered is aged 18 or over, and (in Brazil
     only) the national ID number.
 * Personal Data inferred by Telesign:
   * Services Data: Risk scores based on telephone number or SIM card behavior,
     data intelligence and the reasons why (e.g. “call center-like activity” or
     “VoIP number”)
   * Log Data: Records about how we provide our Services to our Customers, such
     as the date, time and phone number of an SMS is sent as well as the sent
     status of the message and error codes.


BUSINESS CONTACTS

We collect the following Personal Data either from you or third parties:

 * Business Contact Data: Name, email address, phone number, job title, company,
   links to business networking online profiles
 * Enquiry Data: Information submitted to us relating to questions about our
   Services or products and services provided by your business
 * Marketing and Contact Preferences: Details of the choices you have made to
   receive marketing from us.


CHILDREN’S INFORMATION

Telesign does not knowingly collect Personal Data from children. If you are a
child, please do not submit any Personal Data. We encourage parents and legal
guardians to monitor their children’s Internet usage and to help enforce our
Privacy Notice by instructing their children never to provide Personal Data
without their permission. If you have reason to believe that a child has
provided Personal Data to Telesign, please Contact Us, and we will delete that
information from our data bases in the earliest possible timeframe.




WHY DO WE PROCESS PERSONAL DATA?

In some jurisdictions, such as in the European Union, we need a “legal basis” to
process your Personal Data. Our legal basis for collecting and using the
Personal Data described above will depend on the Personal Data concerned and the
specific context in which we process it.

We have set out a description of all the ways we will use your Personal Data and
which of the legal bases we rely on to do so, in the tables below.

In certain situations, we require your Personal Data to pursue our legitimate
interests in a way which is reasonable for you to expect, and which does not
materially affect your rights and freedoms. We have identified below what our
legitimate interests are.


WEBSITE

Purpose/Activity Personal Data Lawful basis for processing including basis of
legitimate interest To process and deliver your order including:



 1. Manage payments, fees and charges
 2. Collect and recover money owed to us

Contact Information
 * Necessary for our legitimate interests (to be paid and recover debts due to
   us)

To create and administer your self-service account Self-service account
registration data
Product Information
Online Identifiers
Communications data
 * Necessary for our legitimate interests when we provide the Self-service
   account services to the organization you represent)

To manage our relationship with you which will include:



 1. Notifying you about changes to our terms or privacy policy
 2. Asking you to leave a review or take a survey

Contact Information
Product Information
Marketing and Contact Preferences
 * Necessary to comply with a legal obligation such as under data protection
   laws
 * Necessary for our legitimate interests (to keep our records updated and to
   study how customers use our products/services)

To administer and protect our business and our Websites (including
troubleshooting, security, data analysis, testing, system maintenance, support,
reporting and hosting of data) Contact Information
Self-service account registration data
Online Identifiers
 * Necessary for our legitimate interests (for running our business, provision
   of administration and IT services, network security, for login authentication
   purposes, to prevent fraud and for improvement of other Telesign services,
   including Intelligence services, and in the context of a business
   reorganization or group restructuring exercise)

To deliver relevant Website content and advertisements to you and measure or
understand the effectiveness of the advertising we serve to you Online
Identifiers
Product Information
Marketing and Contact Preferences
 * Necessary for our legitimate interests (to study how customers use our
   products/services, to develop them, to grow our business and to inform our
   marketing strategy)
 * Where required, with your consent

To contact customers and prospective customers about products, services, sector
developments and events we think may be of interest to you Contact Information
Product Information
Marketing and Contact Preferences
 * If required by marketing laws, we seek consent before sending marketing
   materials to individuals and in such cases consent is our lawful basis for
   sending marketing to you
 * Where consent is not required, to send marketing materials based on our
   legitimate interest (to grow our business)


SERVICES

Purpose/Activity Personal Data Lawful basis for processing including basis of
legitimate interest To provide the Services to our Customers such as



 1. to ensure that messages sent on behalf of Customers are correctly routed
 2. to select and consolidate third party data sources to deliver accurate data
    to Customers and
 3. to provide data intelligence and/or fraud risk assessment to our Customers.

End User Contact Data



Telco Data

Aggregator Data

Services Data

 * Necessary for our legitimate interests (to grow our business) for those of
   our Customers (to detect and prevent fraud) and for those of our Customer’s
   end users (to enjoy a safe and efficient online experience)

To manage billing queries of Customers Log Data



Customer Relationship Data

 * Necessary for our legitimate interests (to correctly bill our Customers)

To filter and block messages in accordance with Telesign’s policies, legal
obligations and arrangements with carriers End User Content Data
 * Necessary for our legitimate interests (to maintain a working relationship
   with carriers who deliver messages on behalf of our Customers)
 * Necessary to comply with a legal obligation

To comply with legal and auditing requirements Log Data



Customer Relationship Data

 * Necessary to comply with a legal obligation

To resolve bugs and errors and for general improvement of our models and
Products End User Content Data



Log Data

 * Necessary for our legitimate interests and those of our Customers (to provide
   a quality Service to our Customers)

To protect our business and the Services (including troubleshooting, security
and system maintenance) and to detect violations of Customer agreements Log Data



Customer Relationship Data

 * Necessary for our legitimate interests and those of our Customers (to protect
   the Services, our business and our Customers)
 * Necessary to comply with a legal obligation such as maintaining appropriate
   technical and organizational security measures under data protection law

To resolve common issues affecting multiple Customers. Support Data
 * Necessary for our legitimate interests and those of our Customers (to provide
   a quality Service to our Customers)


BUSINESS CONTACTS

Purpose/Activity Personal Data Lawful basis for processing including basis of
legitimate interest To process and deliver our or your order including:



 1. Manage payments, fees and charges
 2. Collect and recover money owed to us

Business Contact Data



Enquiry Data

 * Necessary for our legitimate interests (to pay, be paid and recover debts due
   to us))

To manage our relationship with you which will include:



 1. Notifying you about changes to our terms or privacy policy
 2. Asking you to leave a review or take a survey

Business Contact Data



Enquiry Data

Marketing and Contact Preferences

 * Necessary to comply with a legal obligation such as under data protection
   laws
 * Necessary for our legitimate interests (to keep our records updated and to
   study how we use each others’ products and services)

To administer and protect our business Business Contact Data



Enquiry Data

 * Necessary for our legitimate interests (for running our business, provision
   of administration, to prevent fraud and in the context of a business
   reorganization or group restructuring exercise)

To deliver relevant marketing to you and measure or understand the effectiveness
of the advertising we serve to you Business Contact Data



Enquiry Data

Marketing and Contact Preferences

 * Necessary for our legitimate interests (to study how Customers use
   products/services, to develop them, to grow our business and to inform our
   business strategy)
 * Where required, with your consent

To contact customers, prospective customers and suppliers about products,
services, sector developments and events we think may be of interest to you
Business Contact Data



Enquiry Data

Marketing and Contact Preferences

 * If required by marketing laws, we seek consent before sending marketing
   materials to individuals and in such cases consent is our lawful basis for
   sending marketing to you
 * Where consent is not required, to send marketing materials based on our
   legitimate interest (to grow our business)




WHO DO WE SHARE PERSONAL DATA WITH?

When you use our Websites or if you are a Business Contact, your Personal Data
is shared with our service providers who process data on our behalf. When our
Customers use our Services, we share Personal Data about their End Users with
data aggregators and phone carriers to obtain further information to share with
our Customers. Other recipients may include public, government, judicial and law
enforcement entities if we are legally permitted to do so.


WEBSITE

To operate our business we use the following trusted third parties:

 * cloud storage providers, such as Amazon Web Services, which provide our
   infrastructure,
 * marketing analytics providers,
 * customer relationship management providers,
 * learning management system providers, and
 * payment processing services providers.

These third party service providers are authorized to use the Personal Data only
as necessary to provide their services. Telesign takes appropriate steps to
ensure that these third party service providers protect your Personal Data, such
as by signing data processing agreements with them and assessing their security
measures. Telesign may also share the Personal Data with its affiliates and will
only use the Personal Data as described in this notice. Additionally, your
Personal Data may be disclosed as required by law and when we have reason to
believe that disclosure is necessary to protect our rights, protect your safety
or the safety of others, investigate fraud, or respond to a government request.


SERVICES

We share Personal Data with our Customers to deliver our Services. Full details
about the Services we make available to our Customers can be found here. As an
example, Customers who use our Intelligence product receive:

 * Details about the mobile phone carrier (e.g. Verizon), type of phone number
   (e.g. pre-paid, premium number or VoIP) and location of registration (e.g.
   Long Beach, Los Angeles) that was used to register with our Customer.
 * The country in which any IP address provided to us by our Customer is
   located.
 * A risk score indicating whether the phone number provided by our Customer
   exhibits signs of anomalous behavior indicating fraud and we have calculated
   that risk score (e.g. it is a VoIP number that places a large number of short
   duration calls).

Personal Data may also be shared with the following trusted third-parties:

 * email, data and SMS/voice communications providers so that we can send
   communications on behalf of our Customers; and
 * cloud storage providers, such as Amazon Web Services, which provide our
   infrastructure.


BUSINESS CONTACT

To operate our business we use the following trusted third parties:

 * cloud storage providers, such as Amazon Web Services, which provide our
   infrastructure,
 * supplier relationship management providers, and
 * payment processing services providers such as Stripe.

These third party service providers are authorized to use the Personal Data only
as necessary to provide their services. Telesign takes appropriate steps to
ensure that these third party service providers protect your Personal Data, such
as by signing data processing agreements with them and assessing their security
measures. Telesign may also share the Personal Data with its affiliates and will
only use the Personal Data as described in this notice. Additionally, your
Personal Data may be disclosed as required by law and when we have reason to
believe that disclosure is necessary to protect our rights, protect your safety
or the safety of others, investigate fraud, or respond to a government request.


LINKS TO OTHER WEBSITES

Our Websites include links to other sites whose privacy practices may differ
from ours. If you submit Personal Data to any of those sites, their use of your
information is governed by their respective privacy notices.




WHAT ARE YOUR PRIVACY RIGHTS & CHOICES?

You have rights about the Personal Data we process about you which may include
the right to ask us for a copy of your Personal Data or to delete or change your
Personal Data or to port your data. You may also be able to ask us to stop
processing your Personal Data or unsubscribe from our marketing. You can also
complain to a data protection regulator.

Depending on where you are located and how you interact with Telesign you may
have one or more of the following rights:

 * The Right to Access: You can confirm whether we are processing your Personal
   Data, ask to know the specific pieces of Personal Data we have about you, and
   ask for a copy. You also may have the right to know the categories of
   Personal Data we have collected, the categories of sources from which we
   collected Personal Data, the business or commercial purposes for collecting,
   selling, or sharing Personal Data, and the categories of third parties to
   whom we disclose Personal Data.
 * The Right to Rectification: If your Personal Data is incorrect or incomplete,
   you can ask us to update it.
 * The Right to Object: You can object to the processing of your Personal Data.
   For example, you have a choice about whether or not you wish to receive
   marketing information from us. You can use the unsubscribe option within
   Telesign’s marketing emails or unsubscribe via this email address:
   unsubscribe@telesign.com.
 * The Right to Restrict: You can object to the processing of your Personal
   Data.
 * The Right to Data Portability: If applicable, you can ask to receive the
   Personal Data you provided to us in a structured, commonly used, portable
   format.
 * The Right to Withdraw Consent: At any time, you can withdraw any consent you
   previously provided to us. This will not affect any processing we have
   already carried out based on your past consent.
 * The Right to Delete: You can request to delete your Personal Data and we will
   honor it to the extent that it is no longer necessary for any Services
   contracted by our Customer or required for our legitimate business purposes,
   legal or contractual record keeping requirements.
 * The Right to Opt Out: If applicable, you may opt out of (1) the sale or
   sharing of your Personal Data, (2) targeted advertising, and (3) profiling in
   the furtherance of decisions that produce legal or similarly significant
   effects concerning you.
 * The Right to Limit Our Use of Sensitive Personal Data: If we use or disclose
   sensitive Personal Data for purposes other than those allowed by applicable
   law, you may be able to limit our use of same.
 * The Right to Not Be Discriminated Against. You may have the right not to be
   discriminated against for exercising your privacy rights.

All of your rights above can be exercised by contacting us using the details
specified below in the Contact Us section or via our Privacy Requests page. We
may ask you to verify your identity with us before we process your request
(e.g., by requesting a redacted version of your phone bill or sending you a text
message). Some laws allow individuals to make requests on behalf of others (i.e.
authorized agents). If you are submitting a request on behalf of another
individual, please use the same contact methods described above. After
submitting the request, we will require further information to verify your
authority to act on behalf of the other individual. If we deny a request, you
may have the right to appeal our decision. You can do so through the same
contact methods described above. As explained above, for some of Telesign’s
products, Telesign processes Personal Data on behalf of its Customers. Where
this is the case, you will be directed to our Customers by Telesign’s Privacy
team.

Our Websites offer publicly accessible blogs. You should be aware that any
information you provide in these areas may be read, collected, and used by
others who access them. To request removal of your Personal Data from our blogs,
please Contact Us




HOW AND WHERE DO WE STORE YOUR PERSONAL DATA?

We store your data in the USA and any other countries where Telesign or its
affiliates and trusted third party service providers operate facilities. We
protect it according to the law, by implementing appropriate security measures
and we only retain your Personal Data for as long as necessary.


DATA SECURITY

The security of your Personal Data and our Customers’ confidential information
is important to us. We maintain a comprehensive information security program
designed to ensure the security of your Personal Data by implementing physical,
technical, and administrative measures and safeguards. Telesign is ISO 27001
certified for the provision of infrastructure, application development, SOC
operations, cybersecurity and global delivery of its Digital Identity Suite
(PhoneID and Intelligence) and Programmable Communications Suite of Products
(SMS and Voice communications).

We follow best practices and generally accepted standards to store and protect
the Personal Data we collect, both during transmission and once received and
stored, including utilization of hashing and encryption, where appropriate. For
Personal Data collected or received over unsecured Internet channels, we encrypt
the transmission of that information using secure socket layer technology
(SSL/TLS).

Our Privacy and Security Teams regularly review our security and privacy
practices and enhance them as necessary to help ensure the integrity of our
systems and security of your Personal Data. Nonetheless, security
vulnerabilities are continually evolving which means that no security measures
can guarantee absolute security, but we will use reasonable efforts to prevent
the accidental or unlawful loss, misuse or alteration of your Personal Data.


DATA RETENTION

We review our data retention periods for Personal Data on a regular basis. We
are legally required to hold some types of information for certain periods to
fulfill our legal and statutory obligations. Outside of these obligations, we
will hold your Personal Data in our systems for as long as is necessary:

 * to provide the Services you have requested or our Customer has contracted
   for,
 * to develop and improve our Services,
 * as mandated by law, contract or similar obligations that apply to our
   business operations,
 * for preserving, resolving (customer support), defending or enforcing our
   legal/contractual rights, or
 * as needed to maintain adequate and accurate business and financial records
   (billing purposes).

We take steps to destroy or permanently de-identify Personal Data once it is no
longer needed. In some cases, we choose to retain usage information in a
depersonalized or anonymized form. If Personal Data is anonymized, so that you
can no longer be identified, the information ceases to be Personal Data and will
not be subject to our regular retention policies or subject to the exercise of
your rights and choices as outlined above.




HOW DO WE USE COOKIES AND SIMILAR TRACKING TECHNOLOGIES?

We use cookies and other tracking technologies. For further information, please
review our Cookie Notice which is considered a part of this Privacy Notice.




CONTACT US

If you wish to exercise any of your privacy rights, have any questions or
comments about our Privacy Notice, our practices or our Services, or wish to
lodge a concern or complaint, please contact us at:

Website: Privacy Requests

Email: ‍PrivacyOffice@telesign.com

Toll-free number: ‍1 800 850 3485

Postal address: Telesign Corporation, 13274 Fiji Way Suite 600, Marina del Rey
CA 90292, USA

To communicate with our Data Protection Officer, please email dpo@telesign.com.

To communicate with our Legal Team regarding law enforcement requests, please
email legal@telesign.com.

We will respond to all requests, inquiries, or concerns promptly and in
compliance with applicable law.

You also have the right to lodge a complaint with a data protection authority in
your country of residence.




EEA, UK AND SWITZERLAND

The following section contains important information for those in the European
Economic Area, the United Kingdom and Switzerland about how we protect your data
when it is transferred to other countries and who you can contact with queries.


INTERNATIONAL DATA TRANSFERS

Personal Data provided to Telesign may be transferred to and otherwise processed
in the United States, the European Union, the United Kingdom, Serbia, China,
Colombia, and Singapore. When we transfer your information internationally, we
will take steps to ensure that appropriate safeguards are put in place,
primarily the Standard Contractual Clauses approved by the European Commission
for all transfers of personal data from the EU to third countries, and similar
protections authorized by the authorities in the United Kingdom and Switzerland.


DATA PRIVACY FRAMEWORK

Telesign has certified its compliance with the EU-U.S. Data Privacy Framework,
the UK extension to the EU-U.S. Data Privacy Framework, and the Swiss-US Data
Privacy Framework as set forth by the US Department of Commerce with respect to
Personal Data concerning individuals from the EEA, UK and Switzerland. Please
see our Data Privacy Framework Notice to learn more.


REPRESENTATIVES

In additional to using the details specified below in the Contact Us section or
via our Privacy Requests page, as Telesign is established in the United States,
we have appointed the following representatives who you may contact to raise
queries:

UK Representative:
Pursuant to Article 27 of the UK GDPR, Telesign Corporation has appointed EDPO
UK Ltd as its UK GDPR representative in the UK. You can contact EDPO UK
regarding matters pertaining to the UK GDPR:

 * – by using EDPO’s online request form: https://edpo.com/uk-gdpr-data-request/
 * – by writing to EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United
   Kingdom

Swiss Representative:
Pursuant to Article 14 of the FADP, Telesign Corporation has appointed EDPO
Switzerland as its Representative in Switzerland. You can contact EDPO
Switzerland regarding matters pertaining to the FADP:

 * – by using EDPO Switzerland’s online request form:
   https://edpo.com/swiss-data-request/
 * – by writing to EDPO Switzerland at Rue de Lausanne 37, 1201 Geneva,
   Switzerland




UNITED STATES, INCLUDING CALIFORNIA

This section applies only to Personal Data collected about individuals residing
in the United States. Depending on the state in which you reside and the way in
which you interact with us, you may be entitled to additional disclosures
regarding the Personal Data we collect about you. You also may have certain
rights regarding that Personal Data.

Notice at Collection of Personal Data

In our capacity as a business or controller under U.S. law, we currently collect
and, in the 12 months prior to the date of this Privacy Notice, have collected
the following categories of Personal Data:

 * Identifiers (name, postal address, online identifier, Internet Protocol
   address, email address, and date of birth)
 * Unique personal identifiers (device identifier; cookies, beacons, pixel tags,
   mobile ad identifiers, or other similar technology; and username or account
   number)
 * Personal information described in California’s Customer Records statute
   (California Civil Code § 1798.80(e)) (telephone number as well as categories
   listed in above “Identifiers” category)
 * Commercial information (records of products or services purchased)
 * Internet or other electronic network activity information (browsing history
   and information regarding consumer’s interaction with website, application or
   advertisement)
 * Geolocation data
 * Sensitive personal information: The contents of a consumer’s text messages
   (under limited circumstances such as if fraud is suspected)

For the sources of Personal Data we collect, please see the “How Do We Collect
Personal Data?” section above. For the business or commercial purposes for which
we collect Personal Data, please see the “Why Do We Process Personal Data?”
section above. For an explanation of how long we retain Personal Data, please
see the “Data Retention” section above.


SALE, SHARING, AND DISCLOSURE OF PERSONAL DATA

As described in our Cookie Notice, we use certain cookies and tracking
technologies on our Websites through which unique personal identifiers are
transferred to third-party advertising and data analytics providers. The use of
certain types of cookies may be considered a “sale,” “share,” or “targeted
advertising” under applicable state law. For example, the California Consumer
Privacy Act defines “sale” as the transfer of Personal Data for monetary or
other valuable consideration and “share” as the disclosure of Personal Data to a
third-party for cross-contextual behavioral advertising.

In addition, under California law, our Digital Identity (PhoneID) and
Intelligence services  constitute a “sale” of Personal Data. As explained in the
“Our Services” section above, Customers use these services to ensure that their
users are not fraudulent. To do so, Customers provide us with limited Personal
Data (e.g., telephone number) of the end user, which we receive in our capacity
as a service provider. We use such Personal Data to collect additional
information regarding the end user from third-party sources and to provide this
additional information to our Customers so they can validate the end user. This
limited transfer of Personal Data from us to our Customers constitutes a “sale”
under the CCPA.  The Personal Data we transfer to our Customers include
identifiers as well as information regarding the phone number such as subscriber
status, porting history and status, number deactivation, and call forward
detection. For more information, please see the “Our Services” section above.

We do not knowingly collect, sell or share the Personal Data of consumers under
16 years of age. We do not collect or process sensitive Personal Data for the
purpose of inferring characteristics about individuals and, consequently, do not
collect sensitive Personal Data or use it for purposes other than those allowed
by the CCPA and its regulations.


YOUR PRIVACY RIGHTS

Please see “What are Your Privacy Rights & Choices?” for an explanation of your
privacy rights, how you can exercise your privacy rights, and what you can
expect from that process. In addition, below we list two privacy rights
applicable to California residents.

Right to Opt Out of Sale or Sharing of Personal Data

If you are a California resident, you may have the right to direct us to stop
selling or sharing your Personal Data. You may submit a request to opt out of
sales or sharing through our interactive webform available by clicking on this
link: “Do Not Sell or Share My Personal Information.” If you have enabled
privacy controls on your browser (such as a plugin), we will also treat that as
a valid request to opt out.

Do Not Track

Some internet browsers incorporate a “Do Not Track” feature that signals to
websites you visit that you do not want to have your online activity tracked.
Given that there is not a uniform way that browsers communicate the “Do Not
Track” signal, our Websites do not currently interpret, respond to or alter
their practices when they receive “Do Not Track” signals.

Shine the Light Law

We do not disclose Personal Data obtained through our Websites or Services to
third parties for their direct marketing purposes. Accordingly, we have no
obligations under California Civil Code § 1798.83.




CHINA

This section contains important information for those in China, including legal
grounds, special rights of deceased users’ close relatives, and how we protect
your data when it is transferred from Mainland China to other countries.


LEGAL GROUNDS

If we process Personal Data within China, we will mainly rely on at least one of
following legal grounds in accordance with the applicable law:

 1. Necessary for entering into or performance of a contract with you
 2. Necessary for compliance with legal obligations
 3. Necessary to respond to public health emergencies or protect your life,
    health and property safety in emergencies;
 4. Where the Personal Data has been publicly disclosed or legally disclosed to
    us, the processing is within a reasonable scope, and you have not objected
    to the processing of such Personal Data.


THE RIGHT OF CLOSE RELATIVES

Close relatives of a deceased user can exercise their rights to access, correct
or delete the deceased user’s Personal Data where the relative has a legal right
or interest in making the request.


INTERNATIONAL DATA TRANSFERS

Personal Data provided to Telesign may be transferred to us by our Customers in
Mainland China to other countries or regions in which Telesign or its
affiliates/trusted third party service providers operate facilities. When your
information is transferred internationally, we or our Customers will take
measures to ensure that appropriate safeguards are put in place. These may
include the security assessment organized by the Cyberspace Administration of
China (“CAC”), the certification of Personal Data protection given in accordance
with the requirements adopted by CAC, or the Standard Contractual Clauses
provided by the CAC, with the aim of ensuring that your privacy rights continue
to be protected as required by applicable law, and as outlined in this Privacy
Notice.




COLOMBIA

The following section contains important information for those in the Republic
of Colombia including processing based on your consent and how to exercise your
rights.


PROCESSING OF YOUR PERSONAL DATA

Under Colombian data protection regulations, the primary legal basis for the
processing of your Personal Data will be your prior consent. Telesign will
process (e.g., collect, store, use, transfer, circulate or delete) your personal
data for the purposes described in this Privacy Notice.


PROCEDURES FOR DATA SUBJECTS TO EXERCISE THEIR RIGHTS

Under Colombian data protection regulations, you have the right to access (free
of charge), consult, rectify and update your Personal Data, request for the
deletion of your Personal Data, file complaints with the supervisory authority,
revoke your consent, as well as be informed about the use of your Personal Data.

In order to file a formal complaint before Telesign, you may send an email to
privacyoffice@telesign.com, which will be answered within 15 business days from
the date of receipt.

In order to consult your Personal Data, you are entitled to make inquiries to
Telesign by sending an email to PrivacyOffice@telesign.com which will be
answered within 10 business days from the date of receipt.








SOLUTIONS

 * Engagement
 * Account integrity
 * Fraud Prevention
 * Onboarding

PRODUCTS

 * Digital identity
   * Intelligence
   * Phone ID
 * Verification
   * SMS Verify
   * Silent Verification
   * Verify Plus
 * Omnichannel API
   * SMS API
   * RCS API
   * WhatsApp API
   * Viber API
 * Phone Numbers
 * Number Masking
 * Voice API

LEARN

 * Blog
 * Resources
 * Customers
 * Events
 * Glossary

COMPANY

 * About
 * Press
 * Careers
 * Partners
 * Product Partnership

PRICING

 * SMS and Voice
 * Verification
 * Intelligence
 * Identity
 * Numbers and sender IDs


 * © 2023 Telesign
 * Terms & Conditions
 * Privacy Notice
 * Modern Slavery Statement
 * Business Conduct Policy
 * Supplier Code of Conduct
 * California Collection Notice
 * Data Privacy Framework Notice
 * Your Privacy Choices
 * Telesign’s Responsible AI Policy

 * EN

This site is registered on wpml.org as a development site.