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NO MASK. NO RIDE.

We all play a role in helping keep each other safe. That’s why as part of our
Door-to-Door Safety Standard, riders and drivers are required to wear a face
cover or mask, even when vaccinated.

Watch the video


HELPING TO KEEP EACH OTHER SAFE DURING COVID-19

We’re actively monitoring the coronavirus (COVID-19) situation and are
continually working to help keep those who rely on our platform healthy
and safe.

Go to Uber’s COVID-19 hub
Read about our new Door-to-Door Safety Standard


WASH WEAR AIR

Wash or sanitize your hands. Wear a face cover or mask. Air out your ride.
Follow these 3 simple steps on every ride and help us make it safe to
move again.

You can help spread the word with free access to Wash Wear Air assets.

Learn more



OUR DOOR-TO-DOOR SAFETY STANDARD

Powered by Uber’s innovative technology, encouraging shared responsibility, and
including guidance from health experts, these new measures are designed to help
protect the health and safety of everyone who uses our platform.


 * OUR NEW DOOR-TO-DOOR SAFETY STANDARD
   
   Introducing new measures to help keep you safe and healthy.


 * IN THIS TOGETHER
   
   All riders and drivers must wear a face cover or mask when using Uber, even
   when vaccinated. See CDC | NACI guidance here.


 * HEALTH AND SAFETY SUPPLIES FOR DRIVERS
   
   We are working to provide drivers and delivery people with health and safety
   supplies like face covers, disinfectants, and gloves to deliver food.


 * EXPERT-LED GUIDANCE
   
   We are working with the World Health Organization (WHO) to share safety tips
   and resources.


 * RIDE SAFETY FEEDBACK
   
   You’ll now be able to leave feedback on health issues, such as a driver not
   wearing a face cover or a mask. This helps us improve and holds
   everyone accountable.

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ALL DRIVERS ARE BACKGROUND CHECKED BEFORE THEIR FIRST TRIP

Before anyone can drive with Uber, they must undergo a multi-step safety screen,
including being checked for driving violations, impaired driving, violent crime,
and other checks. In addition, Uber rescreens drivers every year¹ and uses
technology to look for issues in between.

How driver screening works



THERE’S EMERGENCY HELP IF YOU NEED IT

In an emergency, speed and accuracy are critical. If you call 911 from the Uber
app, the app displays your live location and trip details, so you can share them
with the emergency dispatcher. And in a growing number of US cities, this
information is automatically provided to the authorities.

See how it works



WE’VE BUILT TECHNOLOGY TO LOOK OUT FOR YOU

We hope every trip is a smooth one, but things don't always go as planned—which
is why we built RideCheck. By using sensors and GPS data, RideCheck can help
detect if a trip goes unusually off-course or if a possible crash has occurred.
If the app alerts us to anything out of the ordinary, we’ll reach out to provide
you with the resources you need to get help.

Learn more about RideCheck



THERE’S AUTO INSURANCE TO HELP PROTECT YOU

Leading auto insurance providers help protect riders and drivers on the Uber
app. Uber maintains commercial auto insurance in case of a covered accident,
including at least $1 million in liability insurance on behalf of drivers and
delivery people once a ride is accepted.

Learn more about insurance



YOU HAVE OUR SUPPORT, WHENEVER YOU NEED IT

Uber support is available 24 hours a day, 7 days a week, and is handled by a
team of trained safety agents. If you’re in immediate danger, you should always
contact authorities first.

How to reach us



YOUR PERSONAL DETAILS STAY PRIVATE

We use technology to help keep your phone number private, so neither drivers nor
riders will see each other’s numbers when communicating through the Uber app.
Once a trip is completed, the app also protects rider information by concealing
specific pickup and dropoff addresses in a driver’s trip history.




MORE ABOUT SAFETY AT UBER


OUR COMMUNITY GUIDELINES




RIDER SAFETY




DRIVER SAFETY




WOMEN’S SAFETY



Screenshots may differ from your in-app experience. The material provided on
this web page is intended for informational purposes only and may not be
applicable in your country, region, or city. It is subject to change and may be
updated without notice.

¹Annual driving history reruns do not apply in NYC. Annual screening processes
are dependent on open, operational courthouses. Due to COVID-19, this may not be
the case and recurring checks may be postponed.

²While supplies last in select cities. May not be available on all rides.

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