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RESPONDING TO COVID-19 TOGETHER
Examples of customers using automation to respond to drastic shifts in demand
All industries
* General
* Chemicals
* Financial Services
* Government
* Healthcare
* Insurance
* Retail
* Online Retail
* Pharmaceuticals
* Transportation
* Public services
*
FEATURED
AUTOMATION FOR GOOD
Join our webinar series on accelerating human achievement through automation.
Making use of resources, skills, and knowledge that's untapped in the
business.
*
FEATURED
START YOUR AUTOMATION JOURNEY TODAY
Automation has emerged as a path to success in a post-pandemic world, where
agile, adaptable, digital-first organizations will lead the way. Visit It's
Time to Automate for resources to embrace automation and get started right
away.
*
Professional Services
DIGITAL TRANSFORMATION IN TIME OF CHANGE
The solution for digital banking transformation requires data science with AI
and RPA for prediction and to take proactive measures before the issues reach
the customers.
*
AUTOMOTIVE
FACILITATING REMOTE WORK WITH DIGITAL COPIES OF DOCUMENTS
Automation helps the booking department at a large automotive company
receives the invoices in form of digital documents during the COVID-19
pandemic.
*
EDUCATION
INTERNET DATA USAGE ALERTS FOR RM EDUCATION SOLUTIONS INDIA
Automating the Internet data usage alert provides the RM Education Solutions
India employees with a quick Internet connection.
*
PUBLIC SECTOR
AUTOMATING COLLATION OF COVID-19 PATIENT DATA FOR STATE GOVERNMENT
The State Authorities team wanted to have a quick process automation in place
where the COVID-19 patient testing data would be downloaded from the National
Authority portal and then collated on the State Govt. portal to the database
almost real-time.
*
PUBLIC SECTOR
COVID19 HEALTH TRACKING & ALERTING AUTOMATION FOR STATE GOVERNMENT
The District Authorities team wanted to have a quick process automation in
place where the alert for people reporting symptoms to the contact center
team, could be raised to the concerned healthcare team in an automated manner
at the earliest.
*
FOOD AND BEVERAGE
AGROSUPER ISSUES COMMUTER PASSES FOR 12,000 EMPLOYEES
An attended robot has been implemented to take a report of current workers
from SAP SuccessFactors, classify them, and enter the information in the
government website to obtain passes for around 12,000 workers.
*
Public Sector
TIMELY PROCESSING OF FINANCIAL SUPPORT APPLICATIONS FROM PEOPLE FACING INCOME
SHORTAGES DUE TO THE PANDEMIC
On March 18th, 2020, the Government of Romania issued a Government Emergency
Ordinance instating unemployment benefits to support the citizens whose jobs
and income have been affected by the state of emergency caused by the
COVID-19 crisis. See how UiPath helped out.
*
Public Sector
TIMELY CUSTOMIZATION OF COVID-19 ESSENTIAL MEDICINE REPORTING TEMPLATE
To assist with reporting on shortages of crucial COVID-19 meds, the European
Medicines Agency has created a template report to be filled in by hundreds of
companies producing and marketing ICUs medicines in the EEA/EU. See how our
unattended automation solution helped out.
*
Government
AUTOMATING APPROVAL OR REJECTION OF FINANCIAL SUPPORT REQUESTS
On March 13, the Flemish Government in Belgium launched the corona nuisance
premium to support Flemish companies in financial difficulty due to the
global pandemic. This was addressed to approximately 600,000 entrepreneurs
that are active in the region and might have been in financial distress, so a
safe and rapid process was essential.
*
General
CONTACT TRACING WHILE MAINTAINING CITIZEN PRIVACY
As restrictive measures loosen, it becomes the responsibility of everyone to
be mindful of their surroundings and prevent the second wave of infection.
Contact tracing is an effective prevention method but doing so without
disrupting the privacy of citizens is a challenge.
*
Healthcare
VALIDATING MEDICAID FOR NEWBORNS
A large NYC Hospital has over 20 healthcare administrators working to
research, validate, and change the newborns' insurance ID to state-based
Medicaid to ensure there is no gap in total care.
*
Public Sector
CITY LOCKDOWN EPASS GENERATION FOR ESSENTIAL SERVICES PERSONNEL
The City Municipal Authority in India needs to authorize the movement of
essential services and delivery executives of various service providers
around mandated curfew.
*
Public Sector
BOTS UPDATE HEALTH DEPARTMENT QUARANTINED CITIZENS STATS
The State Health Department must regularly update data on a COVID-19
Quarantined People National Health Portal. This includes any inbound traveler
who arrived in the last few months and any first-level contacts of a COVID-19
positive person.
*
Retail
AUTOMATION HELPS HR FOCUS ON ANALYSIS INSTEAD OF PROCESS
One of the top retail companies in France is registering an imposing volume
of sick leave requests across all their departments due to the COVID-19
crisis. See how automation helped them quickly solve this issue.
*
Healthcare
TELEHEALTH REGISTRATION AND SELF-DIAGNOSIS FOR THE CORONAVIRUS
To contain the spread of the Coronavirus pandemic, a healthcare company is
encouraging patients to sign up for telehealth services and conduct
self-diagnosis.
*
Public Sector
CREATING A CENTRAL DASHBOARD TO MONITOR LOCAL OUTBREAKS
During the COVID-19 pandemic, the quick response to requests for aid and
information is vital to a local government. Due to the lack of integration
across city halls, the ability for the local governments to track and respond
to urgent requests is difficult.
*
Transportation
PROCESSING CONGESTED BACK OFFICE QUEUES FOR CANCELLED FLIGHTS
Due to restrictions for international travel and lower passenger demand, a
Dutch airline company cancelled many flights and had to arrange proper
resolution for all outstanding tickets. See how automation helped.
*
GENERAL
UIPATH BOT MONITORS EMAILS FOR HIGH PRIORITY COVID-19 CASES
During the coronavirus pandemic, hospitals and government authorities are
receiving numerous emails related to suspect COVID-19 cases. See how one
attended robot can help with this time-consuming task.
*
Financial Services
AUTOMATION OF 800,000 INBOUND SMB APPLICATIONS FOR CARES ACT
The U.S. government announced the Paycheck Protection Program (PPP) to help
small businesses impacted by COVID-19. Given the 50x increase in loan
applications, U.S. banks will have to process 800,000 loans over the next
months.
*
Transportation
PROCESSING LARGE VOUCHER REQUESTS FOR SCANDINAVIAN AIRLINES(SAS)
To relieve the burden on staff, SAS created 6 automations and deployed 3 bots
within 24 hours to handle high volumes of voucher refund requests,
cancelations, and extend bookings.
*
Financial Services
AUTOMATION REDUCES TIME FOR ACKNOWLEDGING COMPLAINTS
A financial services company is getting an increased number of complaints
from customers about finance challenges and concerns caused by the
coronavirus pandemic.
*
Healthcare
ACCELERATING RECRUITMENT OF VOLUNTEERS AND HEALTH RETIREES
Nearly 50,000 volunteers signed up to support national efforts to help manage
the COVID-19 crisis. Manual scanning of these 50,000 application requires
recourses and may become a bottleneck.
*
Financial Services
SPEEDY CLAIMS PROCESSING FOR SMALL COMMERCIAL BUSINESS
The COVID-19 pandemic has led to a significant surge in claim/loss
notification for small businesses. With an estimated volume of 800-1,000
claims per day, back office operations are overwhelmed.
*
Insurance
FACILITATE WORKERS COMPENSATION CLAIM PROCESSING
A large number of employees from the Group Benefit business are requesting
claims as per the FMLA (Family Medical Leave Act). The insurance group
receiving these claims is anticipating a surge of 300 – 400 claims per day.
*
Healthcare
TRACKING EMPLOYEE HEALTH FOR MEDICAL STAFF
A UiPath bot has been set up to keep track of the health status of the
hospital’s employees. It logs details about employees who have been infected
with COVID-19, the ones that need quarantine, and the ones that continue in
good health.
*
Public Sector
THE GSA MANAGES INFECTION COUNTS
A UiPath robot has been designed to aggregate data and issue a report several
times a day. The bot logs into GIS (geographic information systems) and
collects information on the buildings GSA manages across the US.
*
Healthcare
ACCELERATING DRIVE-THRU COVID-19 TESTING
The Centers for Disease Control (CDC) is approving organizations to become a
testing site (labs, Walgreens, hospitals, etc.).
*
Healthcare
MATER HOSPITAL DUBLIN AUTOMATES COVID-19 TEST RESULTS
At COVID-19 testing sites, test results must be logged in different systems
to report to infection control and the IPC (or regional equivalent). Admin
work takes nurses up to 50% of their time, and this process is especially
cumbersome.
*
Chemicals
PROCESSING A 10X INCREASE IN SANITIZER ORDERS
Due to COVID-19, a hygienic company has a 10x influx of orders of hand
sanitizer. The team recently added 20 unattended robots to handle the volume,
and they might add more robots in the coming days to continue to meeting a
growing market need.
*
Online Retail
PROCESSING APPLICANTS FOR 100K NEW DELIVERY POSITIONS
Amid a surge in online orders due to the COVID-19 outbreak, one of the
biggest online retailers in the U.S. needs to add 100k full-time and
part-time positions for warehouse and delivery workers, to keep up with the
sudden increase in online shopping and delivery.
*
Transportation
IMPROVING CONTACT CENTER EFFICIENCIES FOR A HARD-HIT AIRLINE
With reduced capacity at their contact center, a major airline is using
UiPath to allow agents to pull data faster by using attended automations,
UiPath Forms, and back-office automations.
*
Transportation
PROCESS OPPORTUNITIES WHEN FEW ARE FLYING
A major airline can use attended and unattended automations within finance &
accounting, supply chain, HR, and IT ops to ensure business continuity with
fewer employees and improved process efficiency.
*
Financial Services
PROCESSING TRADE TRANSACTIONS IN A VOLATILE MARKET
Global markets have experienced a major spike in trading volumes as a result
of the COVID-19 pandemic. For example, the S&P 500 has seen an average daily
volume increase of around 300% over the prior month, with some extreme volume
days approaching upwards of a 600% increase in volume.
*
GENERAL
UIPATH HEALTH SCREENING BOT CREATED FOR ANY COMPANY
In the midst of COVID-19, employers need to keep tabs on their employees'
health. Health screenings can help keep track of employee health and
well-being. This is an important function of most customer so business
continuity plans.
*
GENERAL
UIPATH BOT COMPILES A DAILY REPORT ON COVID-19 UPDATES
UiPath created a robot that scraps multiple data sources online and creates
customized content based on where you're located. The robot then compiles the
data into a daily report and brings you the latest updates, help guide on
getting tested, and other fact-based helpful resources.
*
Pharmaceuticals
SPEED TO MARKET WITH A VIABLE VACCINE FOR COVID-19
A leading contender for development of a COVID-19 vaccine is in discussions
about automating clinical testing data entry across systems and teams with
RPA.
*
Healthcare
FIELDING A SPIKE IN INSURANCE CLAIMS
A publicly funded healthcare system in Europe is building an audit robot to
survey claims data. This should help people to get a more immediate and clear
view of their eligibility to access insurance money for their blood test.
*
Insurance
CALL VOLUME INCREASE AT A TRAVEL INSURANCE COMPANY
A web-based solution was implemented for customers to view policy
information, make changes, submit claims, and speak to an agent in real time
if they require further assistance.
*
Government
REDUCE THE OVERHEAD IN MONITORING EMPLOYEE HEALTH
A UiPath partner built a solution for its Government customers that sends out
a daily or weekly survey with questions on health, social distancing and
travel. The survey responses are reduced into a risk score that helps make
the decision on whether a person can work from an office or not.
*
Banking
PRIORITIZING DIGITAL PROCESSES FOR BANK
The massive spread of the COVID-19 virus has reduced the number of people
making physical contact with bank agents. Banks now have to adopt more
digital services and solutions to continue serving their customers.
*
Insurance
ROBOTS ORDERING KITS TO ENABLE STAFF TO WORK FROM HOME
In the past few weeks, an insurance company has experienced a huge volume
increase due to the COVID-19 situation. See how their teams can now serve
their customers remotely, with the help of automation.
*
Healthcare
HEALTHCARE PROVIDER SAVES 138,000 HOURS IN THEIR RCM BUSINESS
A healthcare provider experienced backlogs which forced additional working
hours and collateral changes. See how automation improved everything after
only 3 days.
*
Public Sector
AUTOMATION TO FACILITATE AUTHORIZATION OF EMPLOYEE TRAVEL
French companies must complete government mandated forms justifying why all
employees who cannot work from home need to come to work, or travel as part
of work. Companies are struggling to complete forms in a timely manner as
each form requires up to 12 fields of data, a hand-written signature and a
company stamp. Read how RPA fixed that.
*
Public Sector
PROCESSING SNAP APPLICATIONS AS DEMAND RAMPS UP
The weekly number of food stamp applications has nearly doubled from just a
week before, by roughly 6,400 applications, and continues to grow as the
crisis deepens. As demand continues to ramp up throughout this crisis, states
face hefty fines for errors made during manual processing. See how automation
helped speed everything up.
*
Public Services
ENSURING ALL EMPLOYEES ARE EQUIPPED TO WORK REMOTELY
Facing the COVID-19 threat, a global insurance company needed to run business
remotely. The company had to purchase better packages of internet bandwidth,
per each employee, and do so as soon as possible to avoid delays.
*
Healthcare
CENTRALIZING DATA FROM AREAS IMPACTED BY COVID-19
A global healthcare specialized agency needed to analyze all incoming
COVID-19 data. Information is coming in from more than 50 countries, in 5
languages, and decisions must be made based on the accuracy of the data, at
the right time.
*
Healthcare
ACCELERATED HEALTHCARE HIRING
A government agency has embarked on an ambitious recruitment drive in all
areas of the health service due to the COVID-19 crisis. A national call to
action has been sent out to all those with Health Service experience who may
be available to work and more than 24,000 people have responded. Read how
automation sped up candidate validation.
*
Insurance
SETTING UP REMOTE WORKING STATIONS
An insurance company needed to equip its employees for working remotely. The
process included registration for new equipment, setting up VPNs, linking up
employee ID with registration numbers and many more. See how robots made
everything easier.
*
Government
AUTOMATION FOR DATA CONSOLIDATION AND REPORTING
A massive military branch has to manually collect and process a list of
COVID-19 confirmed cases and then consolidate the data for reports and
dashboards. Automation to the rescue!
*
Public Services
A PUBLIC WELFARE PROGRAM FOR A SAFER RETURN FROM COVID-19
Conquering COVID-19 is a hard-fought battle, which is still in progress in
most parts of the world. Places that draw crowds, such as parks, city
centers, schools, business centers, or public transport, must be monitored
24/7 to ensure a controlled flow of people returning to normalcy. Read how
automation helped.
*
Healthcare
ENABLE PROCUREMENT TO MANAGE THE INFLUX OF MEDICAL SUPPLY ORDERS
Supply chains for hospitals are buying an influx of medical supplies to meet
the demand created by COVID-19. Volume is 10-20x above their normal needs,
creating a strain on the procurement team, which prevents the hospital from
actually being able to purchase and properly register the products.
*
Public sector
CREATING VISIBILITY TO STATUS OF TOOLS FOR REMOTE EMPLOYEES
Due to COVID-19, employees of a federal organization are forced to work from
home and cannot access important monitoring tools that are blocked by a
security infrastructure. See how remote work was enabled.
*
Healthcare
SPEEDING UP PATIENT DIAGNOSIS
A healthcare provider used automation and freed up its data entry specialists
to work on more activities, while also significantly reducing the time needed
to predict a potential diagnosis.
*
Healthcare
RESUME FINANCIAL PROCESSES AMID REDUCED WORKFORCE
60% of a large dental organization has been furloughed due to inactivity
during the COVID-19 crisis. This has left critical processes unmanaged, due
to manual input and personnel no longer available to execute.
*
Healthcare
MAINTAIN SPEEDY COMMUNICATION WITH CONCERNED CUSTOMERS
A healthcare provider’s contact centers and other communication channels are
at the verge of breakdown due to the high volume of incoming calls and
inquiries from members concerned about COVID-19 symptoms, seeking care, as
well as basic healthcare information.
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