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Quiq is pleased to announce we’ve raised a $25MM Series C funding round!    
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 * Platform
   * Bots & AI
   * Channels
     * SMS/Text
     * Web Chat
     * Apple Messages for Business
     * Google’s Business Messages
     * RCS Business Messaging
     * WhatsApp
     * Facebook Messenger
     * Instagram
     * Twitter Direct Messages
     * In-App Messaging
   * Capabilities
     * Outbound Messaging
     * Rich Messaging
     * Messaging Payment
     * Convert Calls to Text
     * Verified SMS
   * Integrations
     * Salesforce
     * Oracle
     * Zendesk
     * Microsoft
     * Shopify
 * Customers
 * Pricing
 * Resources
   * About Us
   * Blog
   * 10DLC Messaging Guide
   * Apple Messages for Business e-book
   * Chatbots Workbook
   * Forrester Report – Messaging
   * Instagram API eBook
   * Meta Messenger Guide
   * ROI Calculator
   * State of Digital Conversations
 * Request a demo
 * Login

 * PLATFORM
    * CHANNELS
      
      * SMS/TEXT
        
        Communicate with your customers via 2-way, conversational messaging
      
      * APPLE BUSINESS CHAT
        
        Go beyond text with rich messages and receive payments in Apple Messages
      
      * GOOGLE RBM
        
        Engage Android users with Rich Business Messaging (RCS)
      
      * WEB CHAT
        
        Assist and convert website visitors at their moment of need
      
      * MORE CHANNELS
        
        Facebook Messenger, Twitter, In-App, Kik...
    * PLATFORM
      
      * OUTBOUND MESSAGING
        
        Send proactive, timely, relevant messages to keep customers engaged and
        informed.
      
      * BOTS & AI
        
        Serve customers efficiently with bots and humans working seamlessly
        together
      
      * API/INTEGRATIONS
        
        Integrate with your current systems with Quiq's easy to use, modern APIs
   
   
 * FEATURES
    * FEATURES
      
      * CONVERTING CALLS TO TEXT
        
        Reduce costs and increase customer satisfaction by offering callers the
        option to text
      
      * OPTIMIZING PERFORMANCE
        
        Maximize agent efficiency with advanced productivity features that also
        improve customer experience
      
      * MANAGING OPERATIONS
        
        Take advantage of advanced contact center capabilities to drive
        productivity
      
      * ANALYZING RESULTS
        
        Leverage real-time data to understand messaging traffic flow, agent
        performance, and other key metrics
   
   
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 * Platform
   * Bots & AI
   * Channels
     * SMS/Text
     * Web Chat
     * Apple Messages for Business
     * Google’s Business Messages
     * RCS Business Messaging
     * WhatsApp
     * Facebook Messenger
     * Instagram
     * Twitter Direct Messages
     * In-App Messaging
   * Capabilities
     * Outbound Messaging
     * Rich Messaging
     * Messaging Payment
     * Convert Calls to Text
     * Verified SMS
   * Integrations
     * Salesforce
     * Oracle
     * Zendesk
     * Microsoft
     * Shopify
 * Customers
 * Pricing
 * Resources
   * About Us
   * Blog
   * 10DLC Messaging Guide
   * Apple Messages for Business e-book
   * Chatbots Workbook
   * Forrester Report – Messaging
   * Instagram API eBook
   * Meta Messenger Guide
   * ROI Calculator
   * State of Digital Conversations
 * Request a demo
 * Login


 * Platform
   * Bots & AI
   * Channels
     * SMS/Text
     * Web Chat
     * Apple Messages for Business
     * Google’s Business Messages
     * RCS Business Messaging
     * WhatsApp
     * Facebook Messenger
     * Instagram
     * Twitter Direct Messages
     * In-App Messaging
   * Capabilities
     * Outbound Messaging
     * Rich Messaging
     * Messaging Payment
     * Convert Calls to Text
     * Verified SMS
   * Integrations
     * Salesforce
     * Oracle
     * Zendesk
     * Microsoft
     * Shopify
 * Customers
 * Pricing
 * Resources
   * About Us
   * Blog
   * 10DLC Messaging Guide
   * Apple Messages for Business e-book
   * Chatbots Workbook
   * Forrester Report – Messaging
   * Instagram API eBook
   * Meta Messenger Guide
   * ROI Calculator
   * State of Digital Conversations
 * Request a demo
 * Login

 * PLATFORM
   * CHANNELS
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     * 
     * 
     * 
   * PLATFORM
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 * FEATURES
   * FEATURES
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 * PRICING
 * COMPANY
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 * BLOG
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 * LOGIN



Home PageNate Norberg


UNLOCK THE POWER OF CONVERSATIONS

Quiq combines AI and human agents to increase efficiency, drive revenue, and
improve customer satisfaction.

Customer Care
Commerce

Trusted by leading brands




CONVENIENT, AI-ENHANCED CONVERSATIONS BETWEEN PEOPLE AND BRANDS

Quiq is the Conversational Platform for the world’s leading commerce and
customer service teams

Customer Care Commerce


HELP MORE CUSTOMERS

Power always-on asynchronous messaging with conversational AI to communicate
with customers when and how they choose—web chat, SMS, mobile, and messaging.
Seamlessly handle routine inquiries by automating common flows like FAQs, order
shipping status, returns, exchanges and basic account management. Quiq’s
platform combines AI and human agents to help customer support and service teams
increase efficiency, drive revenue, and improve customer and agent satisfaction.

Learn more →



CLOSE MORE SALES

Increase revenue by giving shoppers what they want: always-on product
recommendations and assistance when they need it. AI-powered digital assistants
deliver guided selling experiences that are context aware and proven to convert
browsers into buyers, while our asynchronous agent platform connects customers
to agents when appropriate. Quiq fits seamlessly into your website and messaging
channels like Instagram, SMS WhatsApp, Apple Business Messages, Google Messages,
Facebook Messenger, and more.

Learn more →



WHAT WE DO

Quiq is a Conversational Platform that connects businesses with current and
future customers, delivering high-quality conversational experiences.

Omnichannel business messaging

BE WHERE YOUR CUSTOMERS ARE

People prefer messaging over SMS, WhatsApp, Instagram, and other messaging
platforms to engage with friends and family. Quiq makes communicating with
brands just as easy. The next generation of customer service allows bots and
human agents to work seamlessly together to serve customers at all times, across
all messaging channels. Quiq’s standard integrations to the most popular CRMs
allow brands to adopt text messaging while preserving their investment in
existing systems.

Learn more →



No-code chatbots & conversational AI

DELIVER A PERSONALIZED CUSTOMER EXPERIENCE WITH CONTEXT-AWARE AI

A great customer experience begins with the first interaction a customer has
with a brand. Quiq incorporates best-in-class Conversational AI to proactively
engage with customers based on who they are, where they are, and what they are
trying to do—all before involving an agent. Coupled with a robust set of
conversational AI insight tools, including NLP training and labeling,
conversation flagging and commenting, and flow analytics, the system is built
for iteration.

For brands just getting started with automation, our no-code Bot Design Studio
allows businesses to design their own bots and integrate with their internal
systems. Our customers have leveraged Quiq’s Conversational AI, no-code chatbots
and automation flows to help them:

 * Increase conversion rates
 * Increase average order value
 * Reduce abandoned shopping carts
 * Reduce support call volume
 * Deliver faster time to resolution with agent assistance
 * Improve efficiency with automated resolution

Learn more →

The next generation contact center

ASYNCHRONOUSLY DELIGHT YOUR CUSTOMERS

Quiq was built from the ground up for the next generation contact center. By
seamlessly weaving interactions with human and virtual agents into one view,
contact centers are more efficient, drive more revenue, and increase overall
customer satisfaction. Features like inactive queues, sticky routing, Adaptive
Response Timers, and customer sentiment analysis allow agents to better serve
their customers.

By partnering with Quiq to build a next generation contact center, your agents
will be able to: 

 * Increase the number of customers they can serve at once
 * Better prioritize conversations
 * See when conversations need attention
 * Use automatic language translation to respond in their native language
 * Collaborate and/or transfer conversations to human or chatbot agents
 * Establish routing rules to deliver conversations to the right team

Learn more →



A SECURE AND RELIABLE MESSAGING PARTNER




Quiq is the leading provider of enterprise-grade messaging and collaboration
solutions. We offer enterprise-grade security, reliability, and SOC 2
compliance.




Reliable messaging is critical for any business. With Quiq Messaging, you don’t
need to worry about your messages getting stuck in a queue or not being
delivered.

LEARN MORE ABOUT QUIQ

PELLA CASE STUDY

Learn how Pella achieved 98% faster resolution time with messaging.

Read more →

FORRESTER RESEARCH REPORT

Discover how to adapt to increasingly connected consumers with Forrester’s
latest market report.

Read more →

MESSENGER API FOR INSTAGRAM

Understand how to use Instagram for higher conversions, revenue, and retention.

Read more →

Very few omni-channel business providers have adopted text messaging and thanks
to Quiq, we are able to offer this innovative channel to our customers. Whether
a customer is in the office or on-the-go, they are at the center of our
business.

Casey Ahlbum
Customer Relations, B2B & Digital Support



We wanted text messaging because we know our customers are using it. Quiq had
everything we wanted. Our customers and our teams love how easy it is to use.

Melissa Porter
VP Customer Relations



START MESSAGING TODAY

Get started
CHANNELS
 * SMS/Text
 * Web Chat
 * Apple Messages for Business
 * Google's Business Messages
 * RCS Business Messaging
 * WhatsApp
 * Facebook Messenger
 * Instagram
 * Twitter Direct Messages
 * In-App Messaging


PLATFORM
 * Outbound Messaging
 * Rich Messaging
 * Bots & AI
 * API/Integrations
 * Messaging Payment

COMPARE
 * Quiq vs. LivePerson


CAPABILITIES
 * Outbound Messaging
 * Rich Messaging
 * Messaging Payment
 * Convert Calls to Text
 * Verified SMS


COMPANY
 * About Us
 * Careers
 * Security


BLOG
DEVELOPERS

TRY IT LOGIN


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© Copyright 2022 Quiq. All Rights Reserved.








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