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Nobody delivers more | Royal Mail
Find out more on 0800 177 7951†

Fill in your details and we'll be in touch to chat about your business needs.
Plus get access to our new eBook ‘5 consumer expectations that could help your
business grow’!

Name
Business name
Telephone no.
Postcode
Email address
How many parcels do you send a week?
-Select-Under 2020-2930-3940-4950-99100-249250-499500+
Are you looking to:
-Select-Talk to an advisor about how Royal Mail can help your business (plus
access the e-book!)Download the e-book only

Royal Mail Group would like to keep in touch with you about our products,
services and offers that might interest you. By clicking submit below you
acknowledge that we may contact you by post, telephone, email and text message.
If you do not want to hear from us by any or all of these means, please tick the
relevant box(es) below:

Post
Telephone
Email
Text

We may, on occasion, still need to send you important service messages.

Royal Mail Group takes your privacy and security very seriously. For more
details please read our Privacy Notice.

Get in touch

Submit

Download our new eBook: ‘5 consumer expectations that
could help your business grow’ - for insights on what consumers are looking for
and how your business can easily address them.

A huge network with extra capacity to support your busy periods. 81,000 posties
delivering your products 7 days a week. International deliveries to over 230
countries and territories. Business and marketing mail services, plus the
greenest deliveries in the UK!* Nobody delivers more for UK businesses than
Royal Mail.




 1. CONVENIENCE
    7 DAYS A WEEK
    
    We deliver every day of the week. And with our new Royal Mail Special
    Delivery Guaranteed® Next Day service, parcels are delivered by the end of
    the next day (even Sundays)… or your money back!^


 2. GIVE CUSTOMERS MORE RETURNS CHOICES
    
    With Parcel Collect our posties will pick up Tracked Returns from your
    customers doorstep, and can even bring the label! We’ve also made it easier
    to drop off returns outside of home, with parcel lockers and 700 Collect+
    points (growing to 5,000 by the summer) on top of our existing network of
    Customer Service Points, Post Offices and Parcel Postboxes!


 3. SEND IT 
    GREENER
    
    Royal Mail deliveries are the easy way to reduce emissions across your
    supply chain. We’re the greenest carrier in the UK, with the lowest reported
    CO2 per parcel!*


 4. THE MOST
    HELPING HANDS
    
    Our 81,000 posties (more than any other carrier!) act as ambassadors for
    your business. And when you need to find a speedy solution, our sales team
    are supported by 1,500 experienced customer service advisers.


 5. THE WIDEST 
    REACH
    
    We can deliver to every single address in the UK, and reach over 230
    countries and territories worldwide. Plus we can offer a fully tracked
    service to your international shoppers in 80 countries using trusted local
    delivery partners.


 6. HERE WHEN YOU’RE
    SENDING MORE
    
    In addition to our existing North West hub and parcel sort machines in our
    mail centres, we have a new Midlands hub that can process an extra 850,000
    parcels a day - adding more capacity into an already massive network.


 7. THE MAGIC
    OF MAIL
    
    With our vast array of letter services we can help your business stand out
    from the crowd. Mail combines creativity and commercial focus to powerful
    effect. It engages consumers, builds relationships and boosts the your
    bottom line.


 8. GREATER FIRST TIME
    DELIVERY SUCCESS
    
    We have a variety of flexible delivery options to make sure your customer
    gets their parcel, from automatic redelivery if delivery to a neighbour or
    safeplace isn’t possible, to the choice of collection from a Customer
    Service Point or Post Office.

> It authenticates us as a brand because we use such fantastic services. We’d
> recommend Royal Mail to any business who wants reliability and growth. When we
> started we were doing 20 orders a day… now it’s 5000!
> 
> Prestige FlowersPhilip Crowther, Business Development Director

 * UK Delivery
 * Returns
 * International
 * Responsible 
   Delivery
 * Mail


FROM LITTLE PACKAGES TO HEAVY BOXES (AND EVERYTHING IN-BETWEEN)


ROYAL MAIL
TRACKED® DELIVERY

 * Fast and cost-effective
   with 24 and 48 hour delivery aims
 * Inflight delivery options
   giving customers more control, for improved first-time delivery success
 * Simple delivery notifications
   providing a predicted day of delivery and an estimated window from 2 hours
 * Increased compensation
   now up to £150 for the rare occasion things don't go to plan
 * Photo on delivery
   provides proof of receipt for added peace of mind
 * Tracking at 5 points along the way
   which reduces ‘where is my item’ enquiries
 * For parcels big and small
   we're equipped to deal with your heavier parcels too! Access competitive
   rates for Tracked parcels up to 30kg
 * Customer not in? No problem
   we’ll auto-redeliver as standard (if delivery to a safe place or neighbour
   isn’t possible), reducing “where is my item” enquiries and boosting
   delivery success
 * New Sunday delivery
   available with Royal Mail Tracked 24® for the same price as delivery any
   other day of the week!


UNTRACKED OPTION

 * Two great value options
   with a 24 and 48 hour delivery aim and online confirmation.


GUARANTEED DELIVERY

 * Timed next day delivery
   with Royal Mail Special Delivery Guaranteed ®. Ensure items arrive by 9am, by
   1pm or simply by the end of the day with a money back guarantee+
 * Generous compensation
   all variations of the service provide £750 inclusive compensation. This can
   be enhanced up to £2,500 and consequential loss coverage of up to £10,000 is
   available too
 * Guaranteed even on a Sunday
   our brand new Special Delivery Guaranteed Next Day service offers delivery by
   the end of the day, 7 days a week, includes an estimated delivery window and
   of course a money back guarantee+
 * Proof of receipt
   a signature and photo on delivery gives you and your customers the peace of
   mind that the item has arrived
 * Full tracking
   at 7 points along the way available via the Royal Mail app
 * Increases to maximum weight and value allowance
   you can now send heavier or pricier items up to 20kg^ and £5,000 with Special
   Delivery Guaranteed.


SAME DAY DELIVERY

 * Fast and flexible sameday delivery
   is available via eCourier, a Royal Mail Group company specialising in time
   critical courier deliveries.

+ Exceptions apply. We deliver throughout the UK but there are restrictions to
delivery guarantees in some areas.
See Appendix A: Delivery Speeds in the UK parcels services user guide for
full details.

^ Excluding Royal Mail Special Delivery by 9am®


OUR RETURNS OPTIONS ARE GROWING!

Did you know? 81% of online shoppers agree a good returns experience would make
them more likely to shop with a retailer in future.+

We offer proof of posting, end-to-end tracking and a 24 or 48 hour delivery aim
with Royal Mail Tracked Returns®. So, you can reassure shoppers their item is en
route (hello speedier returns!), and relist and resell items faster.


NOBODY DELIVERS MORE WAYS TO RETURN!

 * Effortless and free collection of Tracked returns
   with Parcel Collect, we’ll pick up your customer’s returns from their
   doorstep, workplace or a nominated Safeplace at no added cost
 * Even more out of home drop off points
   your customers can drop off returns at parcel lockers and 700 Collect+ points
   (growing to 5,000 by this summer) – in addition to our usual Customer Service
   Points, Post Offices and 1,200 24/7 Parcel Postboxes
 * Printer-free returns
   with our super convenient Parcel Collect option, when our posties come to
   pick up Tracked Returns, they can bring the label too, meaning you don't need
   to send one with every order, and your customer doesn't need a printer. Win
   win. Plus with Labels to Go, we also offer label printing in store for
   customers wishing to return at a Customer Service Point, local Post Office or
   Collect+ point. It's as simple as scanning a QR code!

+ Mintel Online Retailing Consumer Report 2023. Research conducted with
Online Shoppers.


WE’RE TRUSTED ON DOORSTEPS ACROSS THE GLOBE

We partner with local postal carriers worldwide to deliver a great doorstep
experience to overseas customers.

Not only are these carriers known and trusted by global shoppers, their
knowledge helps to increase first time success and local language notifications
add extra peace of mind.

Our range of Import One Stop Shop (IOSS) solutions will help you avoid delays
and extra charges so you can ensure a smooth delivery experience for your
European customers too.


ROYAL MAIL INTERNATIONAL
TRACKED DELIVERY

 * Full item visibility
   with tracking updates and confirmation of delivery across 80
   e-commerce countries+
 * Track like a local
   and let your customers follow their parcel’s progress on the local postal
   provider’s website. We currently offer notifications in 6 local languages,
   making it easier for recipients to follow their deliveries
 * Streamlined despatch
   via our dedicated Heathrow Worldwide Distribution Centre, plus priority
   handling within the overseas network
 * Compliant customs data
   via our shipping solutions such as
   Click & Drop® will help you avoid delays
 * Up to £100 compensation
   for lost or damaged items means
   you can confidently replace items with the option to add up to £300
 * Speedy international shipping
   with a delivery aim of just 2-4 working days depending on your destination.


TRACKED HEAVIER

 * Send parcels up to 30kg
   to over 80 countries. This new heavier weight applies to medium parcels too
   (measuring up to 61x46x46cm).


UNTRACKED DELIVERY

 * Great value reach
   to over 230 countries and territories worldwide
 * Worldwide delivery aim
   of 3-5 working days
 * Compensation included
   as standard up to £20 for the rare occasions things don’t go to plan.

+ Dependent on destination country scanning capability.


YOUR PARCELS ARE IN GOOD HANDS WITH US

Whether you’ve dipped a toe into recycling or gone all in with a sustainable
strategy, it makes sense to choose more eco-friendly and ethical shipping for
your deliveries and returns.

Customers are leading with their feet, and choosing brands that provide greener
products and supply chains, and clearly support their people in the workplace.


WE’RE THE GREENEST CARRIER IN THE UK+

 * Foot-forward delivery
   our posties walk up to a billion steps a day, making over half of our
   delivery routes wholly or partially on foot, giving us the lowest carbon
   footprint per parcel of any major UK delivery company
 * Greener alternatives
   we’ve begun our transition to renewable diesel alternatives, using
   Hydrotreated Vegetable Oil (HVO) for our HGVs which reduced our diesel
   consumption by 10 million litres over the last year
 * A large electric fleet
   we have the largest EV delivery fleet in the UK with 5,000 electric vehicles
   (making up over 10% of our total fleet)
 * Cleaner energy
   we purchase or generate 99% renewable electricity and anticipate reaching our
   100% target in 2024
 * Net-Zero
   our Steps to Net-Zero strategy aims to decarbonise by 2040
 * Reduced emissions
   by moving more mail by rail and reducing the number of our flights.


LET’S TALK ABOUT OUR PEOPLE^

 * 98% of our UK team
   are on permanent contracts
 * Award-winning mental health
   and wellbeing strategies in the workplace
 * We believe in paying a fair wage
   rather than paying per parcel delivered
 * We’re a committed equal opportunities employer
   and support the Government’s mission to have a million more disabled people
   in work by 2027
 * We’re part of the community
   and are committed to giving back,
   by being involved in projects
   that make a real difference
 * Our Royal Mail employees
   stay with us on average
   for 18 years
 * We’re striving to be more representative with
   33% female board representation
   as our target for 2025.

+ Based on average gCO2e emissions per parcel delivered by UK parcel operators,
as published by Citizens Advice 2023 Parcels League Table.

^ Royal Mail Environment, Social and Governance Report 2022-23.


MARKETING THAT DELIVERS

Whether you’re looking to increase brand awareness, grow your customer base or
simply remain front-of-mind with existing customers, mail could be the answer.

A whopping 95% of advertising mail is engaged with,+ so whatever your business
goals, your marketing is in safe hands with our specialist mail services.


HYBRID MAIL

 * Save time and money
   with a digital solution that allows your team to upload mail directly to our
   servers from home
 * We’ll take it from here
   to process, print and deliver
   your mail to the door.


PARTIALLY ADDRESSED MAIL

 * Location-specific targeting
   to reach small groups of carefully
   selected households
 * No personal data required
   as we’ll deliver to homes rather
   than individuals.


DOOR TO DOOR

 * Precise targeting
   by location or demographic,
   to around 32 million addresses
 * No personal data
   we’ll deliver leaflets, flyers and
   brochures directly to customers’ homes.


ADDRESSED ADVERTISING MAIL

 * Strengthen relationships
   with current customers,
   to prompt them online or in-store
 * Grow your business
   with precision targeting
   to expand your brand reach.

+ JICMAIL Quarterly Results Q4 2023.

 * Royal Mail
 * Terms and Conditions
 * Privacy
 * Change Consent Preferences
 * Terms of Use
 * Cookies
 * Accessibility

 * † We’re open Monday to Friday, 9am-5pm. Calls may be recorded and monitored
   for training and compliance purposes.
 * * Based on average gCO2e emissions per parcel delivered by UK parcel
   operators, as published by Citizens Advice 2023 Parcels League Table.
 * ^ Exceptions apply. We deliver throughout the UK but there are restrictions
   to delivery guarantees in some areas.
       See Appendix A: Delivery Speeds in the UK parcels services user guide for
   full details.

Royal Mail and the cruciform are registered trade marks of Royal Mail Group
Limited. Royal Mail Group Limited, registered in England and Wales, number
4138203, registered office: 185 Farringdon Road, London, EC1A 1AA.

© Royal Mail Group Limited 2024. All rights reserved.


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