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Business Travel


HIGHLIGHTS FROM THE 2023 STATE OF BUSINESS T&E REPORT

Categories
AutomationBusiness TravelCard ManagementExpense ManagementFinanceGroup
TravelNewsRewardsTravel MealsTravelBank CommunityTravelBank ProductWork From
Anywhere
TRUSTED BY


TravelBank and Delta Air Lines discuss the pandemic’s durable effects on
business travel.

Watch now

“ Using TravelBank is the equivalent to hiring a people operations coordinator
in house - it takes care of all the little (but time consuming!) things a person
would do manually, but without the cost of hiring someone on salary.

Jennifer L., Jumpcut

What does T&E look like in 2023?  In our newest report, TravelBank selected and
analyzed travel bookings and a random sample of 15,000 expense reports submitted
on our platform from July 1, 2022 through August 24, 2023.  The highlights:

 * General merchandise retailers, such as Amazon, are now some of the most
   commonly expensed merchants.
 * Personal vehicle usage nearly tripled since 2019, as far fewer business
   travelers and employees are expensing Uber, Lyft, and taxis.
 * Food delivery and grocery stores are rising in popularity within the meals
   expense category.
 * Fewer business travelers are opting for budget airlines.

>> Skift Survey: Post-Pandemic Corporate Travel Trends <<


THE MOST EXPENSED MERCHANTS OVERALL

Business travel is very much back:  Uber remains the most-expensed merchant, and
Delta Air Lines and American Airlines surged to the #2 and #6 spot.  But new
this year, general merchandise retailers are on the rise, with Amazon now in the
top 4 position.




GROUND

One of the most dramatic changes in post-pandemic business travel is the
exponential use of personal vehicles. Far more business travelers are now
traveling in their own cars and expensing gas and mileage.



From 2019 to 2023, the share of personal vehicle usage nearly tripled from 25%
to 64% of ground expense reports.  In the same time period, the share of
business travelers using Uber fell by 16 points, Lyft by 12 points, and taxis by
10 points.


MEALS

In 2023, Starbucks overtook McDonald’s as the top eatery for business meals, and
was more common than eateries 2-6 combined.



New this year, UberEats is now a top 4 vendor, reflecting remote workforce
trends like lunch stipends and the explosion of delivery apps during the
pandemic.





(Source)

Grocery stores have also risen in popularity, with Publix and Wawa now in the
top 10, continuing the theme of employee self sufficiency in home offices and on
the road.


AIR

In the past year, the top business airlines across TravelBank business travelers
are United Airlines, American Airlines, Delta Air Lines, and Southwest Airlines:



Based on TravelBank’s user data, United enjoys outsized popularity with business
travelers.  And <1% of business travelers opt to fly budget airlines like Spirit
or Frontier. This could reflect a shift towards higher, but refundable, fare
classes. During the pandemic, businesses scrambled to recoup unused tickets, and
many companies now encourage employees to book refundable fares when available
and within policy.



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Posted in / Business Travel , Expense Management , Travel Meals , Work From
Anywhere
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