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Text Content

If you are experiencing skin irritation where the foam portion of the Quest 2
headset rests on your face, please read this important notice.

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Store Help Centre

Find orders
Store Help Centre menu
Store Help Centre
Meta Quest
Meta Portal
Ray-Ban Stories
Meta Horizon
Orders and returns

Search articles

The Meta Support team is available to assist you with any questions that you
have. Our team will contact you as quickly as possible (generally within one to
two working days).

If you have multiple questions or issues that need to be addressed, open only
one ticket.

Submit a support ticket.

--------------------------------------------------------------------------------

COMMUNITY SUPPORT WITH OCULUS FORUMS

If you're having trouble with using your Meta Quest device, you can visit the
Oculus forums to get help from the Meta Quest community.

To contact Customer Support directly, submit a support ticket.

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MEDIA REQUESTS

If you work in the press and have a question about Meta devices, please email
press@fb.com.

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SCHEDULE A META QUEST PRODUCT DEMO

If you have questions about a Meta Quest device that isn't related to an issue,
visit Meta virtual demos to schedule a customised digital demo with a Product
Experience Specialist.

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CODE OF CONDUCT FOR VIRTUAL EXPERIENCES

Meta's mission is to give people the power to build community and bring the
world closer together, including through virtual experiences. Building
communities means allowing people to use their voice to share their experiences,
views and ideas, even if some may disagree or find them objectionable. We expect
everyone – including users, creators, admins and developers – to adhere to our
values of voice, safety, authenticity, dignity and privacy.

Because context such as community culture and intention matters, creators and
admins will be primarily responsible for addressing issues in the closed
experiences they govern, and as such, enforcement and experiences may vary.
Where issues go unaddressed by creators or admins, developers are expected to
follow this Code of Conduct by limiting features for users, creators or admins
within their app or removing users from the app. Meta may take similar actions
within its own apps. Persistent or egregious issues not resolved by admins or
developers may be directly addressed by Meta as a platform, through actions such
as limiting developer access or app removal.

The following conduct and content are contrary to the values above:

* Don't do or promote anything that is designed to deceive other users, Meta or
developers, or that otherwise abuse our products or services, such as:
* Pretending to be another person or entity, stealing someone's identity, or
creating or using fake accounts (If role-playing or parodying, make sure
that this is clear to others)
* Engaging in fraud, scams or other deceptive activities
* Gathering or sharing sensitive personal information, doxing others,
compromising user accounts, sharing account login information, engaging in
unauthorised access or sharing malware
* Creating or using a Meta account if you're under the age of 13

* Don't do or promote anything that's illegal, abusive or could lead to
physical harm, such as:
* Sexualising, exploiting or abusing minors
* Bullying, harassing, stalking or hateful behaviour
* Advocating, engaging in or promoting violence, human exploitation, human
trafficking or human smuggling. Supporting or representing groups or
individuals involved in terrorism, hate-based organisations or criminal
groups
* Promoting or coordinating acts of physical harm, such as sexual or
physical assault, or suicide or self-harm
* Any form of non-consensual intimate activity, including sharing intimate
images of others without consent
* Violating intellectual property rights, such as improperly using
copyrighted or trademarked materials
* Unlawfully selling, exchanging or promoting regulated goods

Public spaces such as open lobbies, multiplayer games and public events create
special opportunities for broad audiences. Please be especially mindful of your
behaviour and content in public experiences and spaces, as not all speech and
behaviour that might be acceptable in a closed experience is acceptable in a
public experience. Also, do not take advantage of the unique characteristics of
public experiences by sharing content that others do not wish to see. Developers
(including Meta) may take action on users or experiences if these behaviours
take place in public experiences, given their unique characteristics. Do not:

* Spam others (repeatedly offer commercial services, goods or requests) or
promote regulated goods or services
* Engage in or share sexually explicit or excessively violent behaviour or
content.

Developers, as well as creators and admins within apps, may also establish their
own rules – above and beyond this Code of Conduct – so please make sure that you
read their rules as well. You also must comply with applicable laws, including
local laws.

We'll continue to update this guidance to help everyone better understand their
responsibilities as we continue to create new experiences and innovate in
virtual experiences.

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REPORTING SOMEONE ON META QUEST AND RIFT S

If you notice that someone isn't following the Code of Conduct for Virtual
Experiences, you can report them from your device or by completing a form on the
Meta website.

--------------------------------------------------------------------------------

META QUEST 2 AND META QUEST

To report someone on Meta Quest 2 or Meta Quest:

1. Press on your controller to access the app menu.
2. Select Report abuse.
3. Select Start recording to capture video of the user or interaction you are
reporting, or select Upload video if you've already captured a recording of
the user or interaction.
* If you select Start recording, a recording will automatically begin and a
small red light will appear on your screen. Select Resume to return to
the app. To end the recording, press and select . You can then review the
video that you recorded and select Continue or Record new video.
* If you select Upload video, select the video you want to upload from your
Camera Roll.

4. Select the user you would like to report from the pre-populated list, or
search for their username using the search bar at the top.
5. Select the reason for your report from the Tell us what happened menu, then
select Continue.
6. Review the details of your created report then select Submit report.

--------------------------------------------------------------------------------

RIFT S AND RIFT

To report someone on Rift S or Rift:

1. Press on your Touch controller to access the toolbar.
2. Using your Touch controller, point at the clock on the right-hand side of
your toolbar to view the menu.
3. Select Report Abuse.
4. If you want to capture a video of the user or interaction you are reporting,
select Video Report from the prompt. Otherwise, select Report.
* If you select Video Report, you'll be taken back to the app you were in,
a recording will automatically begin and a small red light will appear on
your screen. You can end the recording by pressing on your controller or
waiting for 2.5 minutes.

5. Select the user you would like to report from the pre-populated list or
search for their username in the search bar at the top.
6. Select the reason for your report from the Let Us Know What Happened menu.
7. Review the details of your created report and select Submit report.

--------------------------------------------------------------------------------

META WEBSITE

To report someone using the Meta website:

1. Go to our Report a person for abuse form.
2. Fill in the required information and select Submit to submit your form.

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REPORT A BUG

Bug reports help improve our products and software. If you discover a broken
feature or bug while using Meta Quest headset, you can send us a report from
your headset or the Meta Quest mobile app.

To report a bug from your headset:

1. Press on your right Touch controller to pull up your universal menu.
2. Hover over the clock on the left-hand side of the universal menu. When Quick
settings appears, select it to open the Quick settings panel.
3. Select Report a problem.
4. Follow the instructions to submit your bug report.

To report a bug from the Meta Quest mobile app:

1. Shake your phone until the Report a problem screen appears.
2. Tap Something isn't working.
3. Follow the instructions to submit your bug report.

Note: You may not get a direct reply to your bug report. If you need assistance,
please contact customer support.

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NOTIFICATION OF WARNING OR SUSPENSION OF YOUR META OR OCULUS ACCOUNT

If you've received a notification that your Meta or Oculus account has received
a warning or suspension, a report against your account was reviewed and deemed
in violation of the Code of Conduct for Virtual Experiences or our Terms of
Service.

Violating the Code of Conduct for Virtual Experiences may result in actions
taken against your account, including, but not limited to, suspension or
termination of your account.

Please contact Meta Store support if you wish to appeal.

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WANT SUPPORT?

ANSWERS FROM OUR COMMUNITY

If you're having trouble, find answers to your questions from Meta Quest users
around the world.
Go to community forum

STILL NEED HELP?

WE'RE HERE.

Tell us what you need support with, and we'll find the best solution for you.
Contact support
KEEP YOUR EXPERIENCE UP TO DATE
Get news and updates from Meta

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By signing up you agree to receive updates and marketing messages (e.g. email,
social, etc.) from Meta about Meta’s existing and future products and services.
You may withdraw your consent and unsubscribe at any time by clicking the
unsubscribe link included in our messages.
Your subscription is subject to the Terms and Privacy Policy.

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Community StandardsPrivacy PolicyTermsCookie policy

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Virtual reality
Shop Meta QuestRefurbished Meta Quest 2VR for
GoodForumsReferralsBlogCreatorsDownload SDKsDevelopersMade for Meta partner
programmeMeta Quest health and safety informationMeta Quest Safety CentreVR for
work

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Video calling
Shop Meta PortalCompareFeaturesPrivate by designMeta Portal health and safety
information

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Smart glasses
Shop Ray-Ban StoriesPrivacy informationTerms of serviceData policySupported
countries

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Shop support and legal
Shop Help CentreOrder statusReturnsFind a product demoLegalTerms of Sale

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Our actions
Data and privacySafety and expressionElectionsCOVID-19 responseRegulations

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About us
About MetaMedia galleryBrand resourcesFor investors

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Our community
Support SMEGiving togetherSocial impactBusiness and community growth

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App support
Facebook Help CentreMessenger Help CentreInstagram Help CentreWhatsApp Help
CentreWorkplace Help Centre

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Site terms and policies
Community Standards
Privacy Policy
Terms
Cookie policy
Virtual reality
Shop Meta Quest
Refurbished Meta Quest 2
VR for Good
Forums
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Blog
Creators
Download SDKs
Developers
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Meta Quest health and safety information
Meta Quest Safety Centre
VR for work
Video calling
Shop Meta Portal
Compare
Features
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Meta Portal health and safety information
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Find a product demo
Legal
Terms of Sale
Our actions
Data and privacy
Safety and expression
Elections
COVID-19 response
Regulations
Our community
Support SME
Giving together
Social impact
Business and community growth
App support
Facebook Help Centre
Messenger Help Centre
Instagram Help Centre
WhatsApp Help Centre
Workplace Help Centre
Site terms and policies
Community Standards
Privacy Policy
Terms
Cookie policy
Virtual reality
Shop Meta Quest
Refurbished Meta Quest 2
VR for Good
Forums
Referrals
Blog
Creators
Download SDKs
Developers
Made for Meta partner programme
Meta Quest health and safety information
Meta Quest Safety Centre
VR for work
Video calling
Shop Meta Portal
Compare
Features
Private by design
Meta Portal health and safety information
About us
About Meta
Media gallery
Brand resources
For investors
Smart glasses
Shop Ray-Ban Stories
Privacy information
Terms of service
Data policy
Supported countries
Shop support and legal
Shop Help Centre
Order status
Returns
Find a product demo
Legal
Terms of Sale
Our actions
Data and privacy
Safety and expression
Elections
COVID-19 response
Regulations
Our community
Support SME
Giving together
Social impact
Business and community growth
App support
Facebook Help Centre
Messenger Help Centre
Instagram Help Centre
WhatsApp Help Centre
Workplace Help Centre
Site terms and policies
Community Standards
Privacy Policy
Terms
Cookie policy
Virtual reality
Shop Meta Quest
Refurbished Meta Quest 2
VR for Good
Forums
Referrals
Blog
Creators
Download SDKs
Developers
Made for Meta partner programme
Meta Quest health and safety information
Meta Quest Safety Centre
VR for work
Video calling
Shop Meta Portal
Compare
Features
Private by design
Meta Portal health and safety information
Smart glasses
Shop Ray-Ban Stories
Privacy information
Terms of service
Data policy
Supported countries
Shop support and legal
Shop Help Centre
Order status
Returns
Find a product demo
Legal
Terms of Sale
Our actions
Data and privacy
Safety and expression
Elections
COVID-19 response
Regulations
About us
About Meta
Media gallery
Brand resources
For investors
Our community
Support SME
Giving together
Social impact
Business and community growth
App support
Facebook Help Centre
Messenger Help Centre
Instagram Help Centre
WhatsApp Help Centre
Workplace Help Centre
English (UK)

META QUEST

Extended festive season return period: Products ordered 1 November 2022 through
1 January 2023 on meta.com are eligible to be returned through 31 January 2023.
Return requests must be completed by end of day on 31 January 2023 (local time)
to be eligible. Excludes gift card purchases. Standard return terms otherwise
apply. Visit our Store Terms of Sale for more information:
https://www.meta.com/legal/terms-of-sale/

Meta Quest: Important! For people aged 13 and above. Certain apps, games and
experiences may be suitable for a more mature audience. Meta quest features,
functionality and content notice: Features, functionality and content are
subject to change or withdrawal at any time, may not be available in all areas
or languages or may be restricted; may require enabled software or service
activation, and additional terms, conditions and/or charges may apply.

Meta Quest important safety notice
https://www.oculus.com/quest-2/removable-facial-interface-alert/

†Meta Quest is for ages 13+. Offer valid 2 January 2023 – 15 January 2023
(23:59pm PST). Offer valid with purchase of a new in-stock 128 GB or 256 GB Meta
Quest 2 device while supplies last. The Meta Quest 2 Resident Evil 4 bundle,
refurbished Meta Quest 2 devices and/or 64GB Meta Quest 2 devices are not
included. Limit three (3) Meta Quest Elite Strap promotion per transaction.
There are no redemption codes in connection with the offer and the offer will be
applied automatically to qualifying purchases at checkout. Not valid on prior
purchases and non-transferrable. Not valid for cash or cash equivalent. Offer
may be cancelled or modified at any time without notice. Software sold
separately. For full terms and conditions, see
https://www.meta.com/legal/quest/promotional-terms.

Financing options. You may be offered financing options for your Meta purchases.
Learn more here:
https://www.meta.com/help/quest/articles/accounts/payment-settings/finance-your-meta-purchase/
META PORTAL

Meta Portal: Portal voice command availability varies. Learn more:
https://www.meta.com/legal/portal/usage. Screen images simulated. User
experience may vary. Requires wireless internet connection and Facebook or
WhatsApp account. WhatsApp is not available on tablets. Features, functionality
and content vary, and may not be available on all Portal models or in all areas
and languages. Some features may require a Facebook account and downloading the
Portal mobile app. Additional account registration, terms and fees may apply.
Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its
affiliates. Other names and brands may be claimed as the property of others.

Ray-Ban Stories Ray-Ban Stories: Ray-Ban Stories requires a mobile phone with
Android (location services enabled) or iOS operating system, wireless internet
access and account registration. Not compatible with all smartphones. Ray-Ban
Stories only available in selected countries. Voice assistant is only available
in English, Italian and French. Features, functionality and content are subject
to change or withdrawal at any time. Please visit
ray-ban.com/faq-ray-ban-stories for the most up-to-date information. For ages 13
and up only. This product may interfere with personal medical devices. Requires
updates to be installed from time to time, including prior to first use. While
using Ray-Ban Stories, it is always the user's responsibility to comply with any
local laws and regulations, especially those relating to privacy and the use of
recording devices.

ALLOW THE USE OF COOKIES FROM META ON THIS BROWSER?

We use essential cookies and similar technologies to help:
* Provide and improve content on Meta Products
* Provide a safer experience by using information we receive from cookies on
and off Meta Products
* Provide and improve Meta Company Products for people using a Meta or Oculus
account

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We use tools on Meta from other companies that also use cookies. These tools are
used for things like:
* Advertising and measurement services off of Meta Products
* Analytics
* Providing certain features
* Improving our services

You can allow the use of all cookies or refuse all cookies except for essential
cookies or you can choose more options below. You can learn more about cookies
and how we use them, and review or change your choice at any time in our Cookie
Policy.

ESSENTIAL COOKIES

These cookies are required to use Meta Company Products. They're necessary for
Meta websites and services to work as intended.

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Optional cookies from other companies
We use tools from other companies for advertising and measurement services off
of Meta Company Products, analytics, and to provide certain features and improve
our services for you. These companies also use cookies.
More information
If you allow these cookies:
* We'll be able to better personalize ads for you off of Meta Products, and
measure their performance
* Features on our products will not be affected
* Other companies will receive information about you when you use cookies

If you don't allow these cookies:
* We won't use cookies from other companies to help personalize ads for you off
of Meta Products or measure ads performance
* Some features on our products may not work

Other ways you can control your information
Controls
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If you have added your Meta account to the same Accounts Center as your Facebook
or Instagram account, you can manage how different data is used to personalize
ads in ad settings. To show you better ads, we use data that advertisers and
other partners provide us about your activity off Meta Company Products,
including websites and apps. You can control whether we use this data to show
you ads in your ad settings.
The Meta Audience Network is a way for advertisers to show you ads in apps and
websites outside the Meta Company Products. One of the ways Audience Network
shows relevant ads is by using your ad preferences to determine which ads you
may be interested in seeing.
You can control this in your ad settings.
Ad preferences
You can use your ad preferences to learn why you're seeing a particular ad and
control how we use information that we collect to show you ads.
More information about online advertising
You can opt out of seeing online interest-based ads from Meta and other
participating companies through the Digital Advertising Alliance in the US, the
Digital Advertising Alliance of Canada in Canada or the European Interactive
Digital Advertising Alliance in Europe, or through your mobile device settings,
if you are using Android, iOS 13 or an earlier version of iOS. Please note that
ad blockers and tools that restrict our cookie use may interfere with these
controls. The advertising companies we work with generally use cookies and
similar technologies as part of their services. To learn more about how
advertisers generally use cookies and the choices they offer, you can review the
following resources:
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* European Interactive Digital Advertising Alliance

Controlling cookies with browser settings
In addition to the controls that Meta offers for your cookie choices, your
browser or device may offer settings that allow you to choose whether browser
cookies are set and to delete them. These controls vary by browser, and
manufacturers may change both the settings they make available and how they work
at any time. Certain parts of Meta Products may not work properly if you've
disabled browser cookies. Follow these links for more information about the
controls offered by popular browsers:
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* Safari Mobile
* Opera

Allow essential and optional cookies
Only allow essential cookies

www.meta.com Open in urlscan Pro 2a03:2880:f02d:e:face:b00c:0:2 Public Scan

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www.meta.com Open in urlscan Pro
2a03:2880:f02d:e:face:b00c:0:2 Public Scan

Form analysis
1 forms found in the DOM