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* Personal Banking
* Security
* Security Advisory
Security Advisory
* USE E-ALERTS TO SAFEGUARD YOUR ACCOUNT
24 November 2021
With the rapid rise in online transactions amid the pandemic, scammers are
devising ways to lure customers to unwittingly give away their online banking
login credentials and card details. This has led to more people falling
victim to unauthorised banking and card transactions.
While the Bank has robust controls in place such as two-factor authentication
using one-time passwords (OTPs) to safeguard your transactions, these
measures alone cannot eliminate scams entirely.
We advise you to remain vigilant and take measures to protect yourself.
How to protect yourself
Here is what you can do to ensure you are aware of all transactions taking
place in your account:
* Use our e-Alerts as your first line of defence
Make sure that we have your latest mobile number and email address. This
is so that we can send you timely e-Alerts for transactions made using
your account.
You can give us your latest contact details via Internet Banking or our
mobile banking app:
* Via Internet Banking: Customer service > Change personal details
* Via our app: Log in to OCBC Digital > Menu > Profile & Settings >
Update phone number/email
* Set your threshold limit for e-Alerts according to your risk preference
Tell us how you want to receive e-Alerts (push notifications, emails
and/or SMSes) by going to Internet Banking > Customer service > Manage
e-Alerts.
You should also review your threshold limit for e-Alerts to be triggered
(the prevailing default threshold limits for card transactions, if you
wish to refer to them, can be found at Transaction Alerts page). For
instance, if you want us to send you e-Alerts for transactions below
S$1,000, you may choose a threshold limit of S$100, S$300 or S$500.
IMPORTANT:
We strongly recommend that you do not raise the threshold limit that we have
set as default. As transactions below this limit will not trigger any
e-Alerts, you may not notice any unauthorised ones in time and subsequently
not be able to recover the money. Setting a higher threshold limit would also
affect your liability for losses arising from unauthorised transactions. This
is as you may be deemed to have not complied with your duty, as a consumer,
to opt to receive notifications for payments made using your account.
To learn how to set threshold limits, please visit our Transaction Alerts
page.
* Always review all e-Alerts
Always read the e-Alerts carefully and notify us immediately if the
transactions are not performed by you.
Tip : How to check for push notifications
Open OCBC Digital and look out for the bell icon at the top right corner of
the screen. An orange dot beside the bell icon (circled in red in the image)
means that we have sent you a notification. This could be a security advisory
or an e-Alert.
To receive your e-Alerts in the form of push notifications, go to Internet
Banking > Customer service > Manage e-Alerts
Noticed any unauthorised transactions? Inform us immediately.
* Did you receive e-Alerts for transactions which you did not perform such
as OneToken activation or deactivation, change of contact details,
increase of limits, adding of a beneficiary or funds transfer?
* Did you reveal your OTP or card PIN to someone or key it into an unknown
website?
Please call our Customer Service Hotline for assistance at 1800 363 3333 (or
+65 6363 3333 if you are overseas), or by visiting one of our branches during
our opening hours.
Be vigilant. Protect yourself from scams.
Never reveal your Online Banking PIN, OTP or card PIN to anyone.
Visit ScamAlert.sg to learn more about scams and how to avoid falling prey to
scams.
This message contains links to third-party websites. By accessing any such
websites, you agree to our terms of use.
* STAY VIGILANT AGAINST SMS PHISHING SCAMS
10 November 2021
Scammers are constantly trying to steal your money using different methods.
One method they commonly use is to send you a phishing SMS while
impersonating OCBC. They will claim that there are issues with your
account/card or that you are eligible for some free gifts. You will then be
asked to click on a URL link in the SMS. Thereafter, you will be directed to
a fake website, where you will be asked to provide your online banking login
details, card details or One-Time Passwords (OTPs).
Having obtained your banking credentials through the fake website, the
scammers will start to make unauthorised transactions on your accounts or
credit cards.
Sample of Fake SMS and Login Page
Tips to protect yourself against such scams
* DO NOT click on such phishing SMS links. The URL will lead you to a fake
website controlled by the scammers. Always type URLs directly into the
address bar of the browser.
* Always read the transaction notification alerts sent by the Bank via SMS,
email or push notification – they are our first line of defence. Read them
carefully and inform us immediately if the transactions are unauthorised.
* Always verify any requests that ask for your personal or banking details.
DO NOT give your card details or banking credentials to anyone.
Be vigilant. Protect yourself from scams.
Visit ScamAlert.sg to learn more about scams and how to avoid falling prey to
them.
Please call our Customer Service Hotline at 1800 363 3333 (or +65 6363 3333,
if you are overseas) for assistance.
This message contains links to third-party websites. By accessing any such
websites, you agree to our terms of use.
* BEWARE OF JOB SCAMS
1 September 2021
Ever come across online advertisements or phone messages offering part-time
jobs with lucrative returns?
If it seems too good to be true, it usually is – such advertisements and
messages are job scams. Do NOT respond to them or allow your bank accounts to
be used by these scammers.
The following is a common tactic that scammers use in job scams:
* You are contacted, via social media or messaging apps, and given details
of an attractive, commission-based job offer.
* You are added into a group chat with others supposedly doing the same job.
These other ‘job seekers’ will talk about how easy the job is and how
quickly money can be made.
* You are asked to take these steps: Add certain items to your shopping cart
on an e-commerce site, take a screenshot of the shopping cart page, then
transfer funds to a bank account.
* You are told that this will help improve sales and are promised a full
refund – with an attractive commission to boot.
* You will be given refunds – with commission – as promised, for the first
few purchases. However, you will be asked to pay for increasingly
expensive items.
* You will NOT get your money back after transferring a large sum of money.
How to protect yourself against job scams
* Do not accept dubious or unsolicited job offers that offer lucrative
returns for little effort.
* Do not transfer money to people you do not know.
* Do not disclose your card details, online banking login credentials or
One-Time-Passwords (OTPs) to anyone.
* Ensure that we have your latest contact details.
* Have us notify you via SMS, email or push notification (e-Alerts) about
transactions that took place in your account. Set your e-Alert threshold
limits or change your settings via Internet Banking > Customer service >
Manage e-Alerts.
* Always read the e-Alerts carefully and call us immediately if you notice
something amiss.
* If you have an iOS device, consider downloading the ScamShield app – it
blocks unsolicited messages and calls. Visit
https://www.scamshield.org.sg/ to find out more.
Be vigilant. Protect yourself from scams.
Visit ScamAlert.sg to learn more about scams and how to avoid falling prey to
scams.
Please call our Customer Service Hotline at 1800 363 3333 (or +65 6363 3333,
if you are overseas) for assistance.
This message contains links to third-party websites. By accessing any such
websites, you agree to our terms of use.
* BEWARE OF SMS PHISHING SCAMS
12 July 2021
There were recent reports of phishing cases where scammers will send you fake
SMSes impersonating as OCBC, claiming issues with your account and asking you
to click on an URL link.
* DO NOT click on such phishing SMS link. The URL will lead you to a fake
website which is controlled by the scammers. It will trick you to provide
your online banking login details, card details or one-time passwords
(“OTPs”).
* Be vigilant against such phishing threats which may come in other forms
such as emails or voice calls.
Phishing is a way of obtaining confidential information such as one’s banking
account details, PIN, OTPs, credit card numbers, user ID or passwords through
the Internet, in order to perform unauthorised banking transactions.
How are Phishing scams conducted?
1. Email and SMS
* Scammers typically send emails or SMSes impersonating reputable
companies, banks or government agencies to victims.
* These emails and text messages include fake bank notifications, offers,
lucky draws, investment schemes or COVID-19 related campaigns to lure
recipients into clicking on an URL link.
* Upon clicking on the URL link, the victim will be redirected to
fraudulent or spoofed websites where they are tricked into providing
their credit/debit card details, banking credentials, or OTP.
Samples of Phishing SMSes that are NOT sent from OCBC Bank:
2. Voice-based Phishing (“Vishing”)
* Scammers also contact victims and impersonate as government officials,
bank officers or technical support staff to trick victims into
providing their banking credentials and OTP.
* These calls could be automated through robocalls, requiring the victims
to follow instructions in pressing the number before the scammer picks
up the call in-person.
* Scammers impersonating as technical support staff may request victim to
download a remote access software for them to gain control of their
computers/laptops/mobile devices.
* The victims will be directed to provide their banking credentials and
OTP and fraudulent transactions will take place.
Tips to protect yourself against such scams
* DO NOT click on URL links provided in suspicious emails and text messages.
Always type the URL of the website directly into the address bar of the
browser.
* Hang up the call if you receive unsolicited calls which are suspicious.
When in doubt, please call the official hotline number of the company or
government agency.
* DO NOT divulge confidential information, such as account/login credentials
or OTPs over the phone or via other means to anyone. OCBC Bank employees
will not request you to reveal your PIN and/or OTP.
* DO NOT transfer or send money to people you do not know. When in doubt,
get advice from a family member or friend.
* Download the Scam Shield App (only available on iOS devices) which is a
mobile app that blocks unsolicited messages and calls. Find out more at
https://www.scamshield.org.sg/.
Be vigilant. Protect yourself from scams.
Visit ScamAlert.sg to learn more about scams and how to avoid falling prey to
scams.
Please call our Customer Service Hotline at 1800 363 3333 (or +65 6363 3333,
if you are overseas) for assistance.
* BEWARE OF JOB SCAMS ON E-COMMERCE PLATFORMS
24 June 2021
Job scams are on the rise in Singapore — stay vigilant of strangers
contacting you with attractive, commission-based job offers on social media
or messaging apps.
Take note of these steps that the scammers may use in job scams:
Step 1 – Victims are contacted with attractive, commission-based job offers
on social media or messaging apps.
Step 2 – The scammers will urge you to add something from an online shop
listed on e-commerce platforms to your cart, take a screenshot and perform a
funds transfer to a bank account.
Step 3 – You would then get the cost of the item back + 10% commission.
Step 4 – The items will start to be more expensive and you will not get your
money back after transferring large amounts to their bank accounts.
Screenshots of recruitment message (samples)
Source: Police Advisory On Fake Job Advertisements For E-Commerce Platforms
Screenshots of messages exchanged between scammer and victim (samples)
Source: Police Advisory On Fake Job Advertisements For E-Commerce Platforms
How to protect yourself
1. If it is too good to be true, it probably is. DO NOT accept dubious job
offers that offer lucrative returns for minimal effort.
2. Always complete your purchase on the e-commerce platform itself. Avoid
making advance payments or direct bank transfers to the seller as this
method does not offer you any protection.
3. Do not disclose your card details, online banking login details or OTP to
anyone.
Be vigilant. Protect yourself from scams.
Visit ScamAlert.sg to learn more about scams and how to avoid falling prey to
scams.
Please call our Customer Service Hotline at 1800 363 3333 (or +65 6363 3333,
if you are overseas) for assistance.
* HOW LIKELY ARE YOU TO FALL FOR A SCAM?
3 May 2021
Scammers prey on our lack of vigilance to get us to part with our hard-earned
money. When you know how to spot scams, you know how to protect yourself. To
find out how savvy are you at spotting the signs of scams, take this quiz by
the National Crime Prevention Council.
According to a recent survey conducted by the Ministry of Home Affairs,
victims of scams have these characteristics in common which you should avoid:
They do not believe that they would fall for scams. They think it is alright
to share OTPs or password with others. They are less likely to seek help and
support from family and friends after being scammed. They act impulsively on
seeing a bargain and give in when pressured by others. They click on pop-up
ads, emails, and links from unknown sources.
How to protect yourself
1. DO NOT disclose your card details or online banking login details such as
access code, PIN, and OTPs to anyone. OCBC Bank employees will not
request you to reveal your PIN and/or OTP.
2. Always verify any requests that asked for your personal or banking
details.
3. DO NOT ignore any notifications from the bank. Call us immediately if you
did not make a certain transaction or suspect your bank accounts have
been compromised.
4. DO NOT transfer funds or send money to people you do not know. Scammers
will always try to create a false sense of urgency. Talk to a family
member or friend for advice and support when in doubt.
Be vigilant. Protect yourself from scams.
Visit ScamAlert.sg to learn more about scams and how to avoid falling prey to
scams.
Please call our Customer Service Hotline at 1800 363 3333 (or +65 6363 3333,
if you are overseas) for assistance.
* BEWARE OF UNSOLICITED MESSAGES VIA SMS AND PHONE CALLS IMPERSONATING AS BANK
EMPLOYEES REQUESTING FOR YOUR BANKING DETAILS
6 April 2021
There is a new SMS scam on the rise targeting bank customers.
For such cases, the victims would receive a phishing SMS, purporting to be
from their bank, alerting them that their bank accounts or ATM/Debit or
Credit cards had been “suspended or deactivated,” including a specified phone
number to call for assistance. When victims call the phone number, scammers
impersonating as bank employees would answer the call, and ask the victims to
reveal their personal particulars, online banking login details and One-Time
Passwords (OTPs). After providing the details, the victims would subsequently
discover that unauthorised transactions were made from their bank accounts or
cards.
Here are two samples of the phishing SMS:
Beware of such unsolicited messages or calls from persons impersonating as
employees from OCBC Bank.
Do adopt the following measures to prevent your bank accounts from being
compromised:
* Never disclose your online banking login details such as access code, PIN,
and OTPs to anyone. OCBC Bank employees will not request you to reveal
your PIN and/or OTP.
* Do not respond to or authorise any authentication requests (through your
OneToken or hardware token) if you did not initiate any online banking
transaction.
* If you receive a suspicious message or call purporting to be from OCBC
Bank, do not call the number provided in the SMS. Please call our Customer
Service hotline at 1800 363 3333 to verify the authenticity of the
request.
Be vigilant. Protect yourself from scams.
Visit ScamAlert.sg to learn more about scams and how to avoid falling prey to
scams.
Please call our Customer Service Hotline at 1800 363 3333 (or +65 6363 3333,
if you are overseas) for assistance.
* BEWARE OF SCAMS. DO NOT GIVE YOUR OTP TO ANYONE.
16 December 2020
“Is he who he claims to be?” – Always pause and ask yourself, before you act.
In this growing digitalised world, countless number of imposters and scammers
are going on various types of platforms with more sophisticated scam methods,
making it harder for consumers to know what and who is real and what and who
is not. Scammers have devised many ways to lure their victims – these can
happen anytime, anywhere.
The best way to protect yourself? Follow this golden rule:
DO NOT give your One-Time Password (OTP) to anyone or provide OneToken
authorisation without knowing what the transaction is being used for.
These are some of the common methods that the imposters and scammers have
been using:
* Are you receiving any messages from your ‘friends’ via social media,
asking for your credit card or bank details, or any urgent money transfer?
Be mindful, as these messages may not be from your actual friends. Online
scammers and hackers may hack into your friends’ social media accounts and
use their social media accounts to lure you into their traps. You should
always verify with your friends or family members.
* Automated calls claiming to be from government agencies, reputable
companies, police or banks may not be from who you think he/she is from.
Imposters may claim to be government officials such as personnel from the
Customs or even from Ministry of Health for contact tracing matters for
COVID-19. DO NOT give any personal banking information to the imposters.
To check if the calls are legitimate, please call the official hotline
number of the authorities or the companies.
* Tech support calls, emails or SMSes claiming to be from Telcos or
government agencies, alleging that your computers/mobile devices are
having technical or internet issues and hence, requesting you to download
certain applications or providing them with remote access to your
computers/devices to resolve the issue. This will result in your banking
details being stolen. DO NOT fall for this trick.
* Investment schemes, where scammers offer quick, get-rich investment plans
with unbelievably high returns, are usually dubious. They may take
advantage of current unstable economic situations to lure the public that
are looking for ways to grow their money.
* Unsolicited messages that offer rapid approval of cash loans may require
you to send your bank details prior to lending of the cash. The scammers
may even request for a transfer of money before approving and granting you
the loans. This could be a way to get your money and your account number
for their further fraudulent activities.
* New friend that you have met online? He/she may not be who you think
he/she is. They may portray themselves with attractive photos and friendly
personalities. Once they have gained your trust, they will start to ask
you to transfer money to them using various excuses such as in financial
difficulties or emergency situations. Be aware that they may be imposters
and scammers.
* Online deals that are too good to be true should be dealt with care.
Year-end season is here now, and scammers may be approaching the public
with attractive deals that are too good to be true, in celebration of
Christmas, New Year, and Chinese New Year. Scammers may be attempting to
steal your card details, and even your Internet Banking Access Code, PIN
and OTP. DO NOT give your OTP to anyone or provide OneToken authorisation
without knowing what the transaction is being used for.
Do not be the next victim. Always remember:
1. Your OTP is like your house key. DO NOT give it out to anyone.
2. Transaction notifications sent by us are like an alarm that has been
triggered. Read them carefully and inform us at once if the transactions
are unauthorised.
3. Verify any requests that ask for your personal or banking details.
4. DO NOT transfer funds or send money to people you do not know.
Be vigilant. Protect yourself from scams.
Please call our customer service hotline at 1800 363 3333 (or +65 6363 3333
if overseas) if you need help.
Learn more about online scams at www.scamalert.sg.
* SPOT THE SIGNS. STOP THE SCAMS.
30 September 2020
"I don’t think I will ever be a victim of scams." This is what many people
think.
This false sense of security is dangerous and not helpful in the fight
against scams. Online scams are on the rise and it can happen anywhere,
anytime to anybody. This makes constant vigilance even more important now as
scammers have developed various creative ways to scam their victims. The best
way to protect yourself is knowing how to identify scams.
Learn how to spot these tell-tale signs of scams – the first step towards
protecting yourself:
* Automated calls or unsolicited phone calls claiming to be from banks,
police, government agencies or reputable companies, such as
telecommunications companies. Scammers disguise themselves as employees or
officials on the pretext of checking your computers/mobile devices,
internet connection or even pretending to be government officials, such as
contact tracers from Ministry of Health. They will ask you for your bank
account number, bank PIN and password. Do not give it to them. If you
receive such a call, please hang up. If you are still not sure if it is
real, call the official hotline number of the company or government
agency.
* Unsolicited messages offering quick loans promising fast access to cash
loans and may require you to first send over some money to the
person/company before they grant you the loan. Ignore and do not reply to
such loan offers. DO NOT give out your banking credentials. DO NOT send
over funds to unknown parties.
* An attractive person you befriended online asking you for financial help
or to join an investment website. Always verify the source and validate
the legitimacy of the request.
* Online deals with attractive prices that are too good to be
true, especially during online sales spree periods such as the Oct 10.10
sales, Nov 11.11 sales and year-end sales. Always exercise caution when
making online purchases, especially if you are making online transfers or
payments. Scammers may also try to steal your credit/debit card number,
CVV, PIN or One-Time Password. Do not reveal such card details to anyone
or key them into unverified websites.
* Dubious investment schemes offering quick, get-rich investment plans with
high returns that are too good to be true. Scammers may take advantage of
the current economic situation to entice you to first transfer money over
to them in order to participate in quick get-rich programmes. Do not fall
for them.
* Impersonation - A private message from a “friend” or “family member”
received via Facebook or Instagram asking for your credit card, internet
banking details and One-Time Password (OTP) to participate in a lucky draw
or asking you to transfer money due to an emergency. You should always
verify the source and legitimacy of such requests.
Ways to protect yourself
* DO NOT give out your OTPs to anyone!
They are like the keys to your house.
* Always read the transaction notification alerts sent by the Bank via SMS,
emails or push notifications. They are like a ringing alarm. Read them
carefully and inform us quickly if the transactions are unauthorised. Set
up your e-Alerts by logging into Digital Banking > Customer Service >
Manage your e-Alerts.
* Always verify any requests that asked for your personal or banking
details.
DO NOT give your card details or banking credentials to anyone.
* Do not transfer funds or remit money to unknown parties.
Scammers will always try to create a false sense of urgency. Do not be
pressurised into making FAST transfers, PayNow transfers or telegraphic
transfers to unknown parties. Always verify the source and legitimacy of
such requests. When in doubt, always check with the Bank.
Look out for the above tell-tale signs. When you know how to spot scams, you
know how to protect yourself.
Call our customer hotline at +65 6363 3333 if you need help.
Learn more about online scams at www.scamalert.sg.
* STAY VIGILANT AGAINST NEW COVID-19 SCAMS
20 April 2020
Impersonation Scams
Scammers are pretending to be government officials from Ministry of Health.
They disguise themselves as contact tracers and will ask you for your bank
account number, bank PIN and password. Do not give it to them. Bank
information is NOT needed for contact tracing. If you receive such a call,
please hang up. If you are still not sure if it is real, call the official
government agency hotline number (MOH hotline at 1800-333-9999).
Phishing emails or SMSes
Cybercriminals are sending out phishing emails under the names of trusted
organisations like Apple and SIA. The subject headers are hot topics about
COVID-19. Do not open the attachments or links in the emails. Once you do
that, a malware will be planted in your computer. Even if there are no
attachments, the emails will direct you to websites to trick you to disclose
sensitive information like your bank account number, bank PIN and password.
Malicious Websites and Applications
Cybercriminals are sending out links to websites that claim to be COVID-19
related. They offer to provide situation maps, facilitate self-health checks,
or with services for online communications for telecommuting. These sites are
dangerous and can spread malware. Visitors to the malicious sites may be
asked to download software that claims to help monitor the COVID-19
situation, but is in fact a Trojan, ransomware or spyware.
Cyber Threats Targeting Technology for Remote Working Arrangements
Video-teleconferencing (VTC) platforms have been hijacked to steal user
credentials, or to gain access to your microphone and webcam. Do ensure
robust controls are in place for your work from home access, or else your
systems and networks can be compromised. Stay protected by using strong
passwords and Wi-Fi Protected Access (WPA). Do not click on phishing emails
and malicious websites.
Loans Scams impersonating OCBC
Scammers have sent SMS and WhatsApp messages impersonating OCBC to offer
loans packages. These SMSes appear to come from "OCBCPROMO". Do not reply to
these messages or call the number in the text. OCBC does not send SMSes to
‘sell’ loans. If you need financing, call us. This is an impersonation
account from an unlicensed money lender and has been reported to the police.
Scammers may use caller ID spoofing technology to display the bank’s number
or logo, especially on Viber and WhatsApp. Always call our official hotline
at 1800 363 3333 if you need help.
* STAY VIGILANT AGAINST SCAMS THAT USE COVID-19 AS BAIT
18 March 2020
Threat: Covid-19 Scams
Severity: Medium
In light of the heightened situation around coronavirus (COVID-19), scammers
will be looking to take advantage by stealing your money. As you take steps
to protect yourself from COVID-19, it is also important to remain vigilant
against scams such as:
Impersonation scams: Scammers may impersonate as government officials (e.g.
the Ministry of Health) or police officers to request for your personal and
financial information on the pretext of contact tracing
Phishing emails or SMSes: Scammers may send phishing emails or SMSes claiming
to contain important COVID-19 updates. Their aim is to trick you into opening
attachments containing malware or to click on a weblink to provide your
online banking information.
Ecommerce Scams: Scammers may prey on people who are looking online to buy
medical supplies (e.g. surgical masks, hand sanitisers), and attempt to
defraud them while they are at their most susceptible.
How to protect yourself
Rule number one: Do NOT reveal your One-Time Password (OTP) to anyone, or
provide OneToken authorisation without knowing the intended purpose.
It is also essential that you:
* Remain calm if you receive calls from the government agencies or police.
You can call the government agency hotline number (e.g. Ministry of Health
General Hotline at 6325 9220) to verify the authenticity of the phone
call.
* Do not click on links or open attachments found in suspicious looking
emails or SMSes. Always type our URL: https://www.ocbc.com/login into the
browser’s address bar or download the OCBC Mobile Banking app via the App
Store or Google Play.
* Always check the credibility of the sellers by reading reviews of their
services. If advance payments are required, use shopping platforms that
provide arrangements to release payment to the seller only upon receipt of
the item. When in doubt, purchase only from reputable sellers.
What you should do:
Please call us immediately at 1800 363 3333 (or +65 6363 3333 when calling
from overseas) if you notice or receive:
* SMS transaction alerts or email notifications for transactions you did not
initiate or perform.
* Any compromise or loss of your security device or security details.
* Alerts on change of daily withdrawal limit or add beneficiary for transfer
to an account which you do not know of or did not perform.
For more information on scams, please visit www.scamalert.sg.
* BEWARE OF UNSOLICITED PHONE CALLS ASKING YOU TO DOWNLOAD OR INSTALL ANY APPS
OR PROGRAMS ON YOUR DESKTOP OR MOBILE PHONE
13 November 2019
Threat: Impersonation Scam
Severity: High
There has been an increase in scams impersonating helpdesk support staff from
telecommunication companies, IT firms or law enforcement agencies. The
callers will claim that the victim’s PC or mobile device is in need of a
software upgrade as it are vulnerable to online security risks. The callers
will also claim that the victim has a criminal offense and they required
access to their PC or mobile device to assist in supposedly ‘confidential’
investigations.
Victims may be asked to download a program or to input several commands onto
their PC or mobile device. Once this is done, the victims’ PC or mobile
device will be taken control by the fraudster. Subsequently, the victims’
will be directed to provide their login credentials or credit card
information. Fraudulent transactions will then take place.
To avoid unauthorised access to your account or falling victim to such scams,
please stay vigilant and take the necessary precaution to protect yourself.
How to protect yourself:
* Ignore calls from unsolicited callers. Scammers may use Caller ID spoofing
technology to mask their actual phone numbers and display a different
number.
* Never follow the caller's instructions to install software or type
commands onto your computer.
* Be wary of any unsolicited phone call or pop-up message on your device.
Security pop-up warnings from real tech companies will never ask you to
call a phone number.
* Never disclose to anyone, or key in your personal banking details such as
ATM/credit/debit card numbers, their PINs, Online Banking Access Code, PIN
and OTP into websites or mobile apps.
* Be wary and read the instructions on the push notifications before
confirming the transactions if you are using the OneToken.
* Never reveal the OTP from SMS, hardware or OneToken to anyone.
* Do not transfer funds to any unknown parties.
For more information on such scams, please visit
www.scamalert.sg/scam-details/software-update-scam
What you should do
Please call us immediately at 1800 363 3333 or +65 6363 3333 (when calling
from overseas) if you notice/receive:
* any unusual/unauthorised transactions such as receiving funds you did not
expect, SMS transaction alerts or email notifications for transactions you
did not initiate,
* any compromise or loss of your security device or security details.
* SMS messages or emails for transactions which you did not perform.
* alerts on change of daily withdrawal limit or add beneficiary for transfer
to an account which you do not know of or did not perform
Learn more about Phishing, Malware and Online Banking security.
* BEWARE OF UNSOLICITED PHONE CALLS ASKING YOU TO WITHDRAW FUNDS FROM YOUR
ACCOUNT OR PROVIDE PERSONAL OR BANKING INFORMATION
23 December 2019
Threat: Impersonation Scam
Severity: Medium
Updated as of 23 December 2019
There has been a resurgence in scams involving Mandarin-speaking callers
pretending to be police officers informing you that you are involved in
criminal activities.
To avoid being prosecuted by the law, they may instruct you to:
* provide your banking details such as ATM card, credit card, debit card and
Personal Identification Number (PIN), Online Banking Access Code, PIN and
One-Time Password (OTP)
* apply for Internet banking services and a hardware token
* and from time to time provide them the OTP generated from the token to
update them on your whereabouts or location.
In some instances, you may find unexplained sum of money in your account. The
caller will instruct you to withdraw these monies and hand them to a third
party (purported to be a police officer) who will meet you at a selected
location.
To avoid unauthorised access to your account or falling victim to such scams,
please stay vigilant and take the necessary precaution to protect yourself.
How to protect yourself:
* Be wary or ignore callers claiming to be police officers or government
officials.
* If there are unexplained money in your account, do not attempt to withdraw
the money for your own use or pass it to anyone. You should inform us and
lodge a police report immediately.
* Never reveal to anyone, or key in your personal banking details such as
ATM/credit/debit card numbers, their PINs, Online Banking Access Code, PIN
and OTP into websites or mobile apps.
* Never generate the OTP from your hardware token and reveal the OTP to
anyone.
* Always read the SMS alerts sent to your mobile phone for your transactions
carefully.
* OCBC Bank staff will never ask you for your OCBC Online Banking PIN or OTP
over the phone.
* Call us immediately if you detect any suspicious alerts or transactions
not performed by you.
* Ignore calls from unsolicited callers. Scammers may use Caller ID spoofing
technology to mask their actual phone numbers and display a different
number.
* Update us immediately when there is a change in your contact details such
as mobile number or email address.
For more information on such scams, please visit:
www.scamalert.sg/types-of-scams/impersonation-scam
What you should do
If you notice any unusual/unauthorised transactions such as receiving funds
you did not expect, SMS transaction alerts or email notifications for
transactions you did not initiate, please call us immediately at 1800 363
3333 or +65 6363 3333 (when calling from overseas).
Learn more about Phishing, Malware and Online Banking security.
* CUSTOMERS USING SAMSUNG GALAXY S10/10+, NOTE 10/10+ 5G DEVICES ARE ADVISED TO
TEMPORARILY DISABLE FINGERPRINT AUTHENTICATION DUE TO AN ISSUE FOUND WITH
SAMSUNG’S FINGERPRINT SENSOR
19 October 2019
Threat: Data security
Severity: Medium
Updated as of 25 October 2019
Customers of affected mobile phones will receive a system notification
message to update the fingerprint software. Please restart the phone once the
update is complete. For more information about the update from Samsung,
please click here.
Original security advisory:
Customers utilising Samsung's fingerprint authentication are advised to use
alternative methods such as passwords or Pin until a fix has been issued to
prevent unauthorised access to their OCBC Mobile Banking / Pay Anyone
Applications.
Owners of the affected models are advised to disable fingerprint
authentication until a fix is released by Samsung.
To disable fingerprint login:
* Login to the OCBC Mobile Banking app > Open the side menu > Select
Settings > Deactivate OCBC OneTouch > Confirm
* Login to the OCBC Pay Anyone app > Open the side menu > Select Settings>
toggle off the Login with OneTouch
Reference:
https://news.samsung.com/global/statement-on-fingerprint-recognition-issue
How to protect yourself:
* Verify the transaction details in the SMS message, ensure that it is for
the transaction that you are authorising before using the associated OTP.
Inform the Bank immediately if the transaction is suspicious.
* Ensure the OTP is keyed in the correct bank’s mobile application or
website. Do not reveal the OTP to anyone.
* The Bank will not make unsolicited requests for your banking details. Be
mindful not to reveal your personal or banking details such as
ATM/Credit/Debit Card numbers, Online Banking Access Code, PIN/OTP into
mobile applications or websites that you are not sure of.
* Be on the alert for suspicious emails/SMS messages and websites or mobile
messages, purporting to be from the Bank asking for your OCBC Online
Banking login credentials such as PIN/OTP etc. Inform the Bank immediately
if the transaction is suspicious.
* Stay vigilant before clicking on any links embedded in the SMS messages or
emails.
* Always type the URL of the website directly into the address bar of the
browser.
* Inform the Bank immediately when there is a change in your contact details
such as mobile number or email address so that you continue to receive SMS
alerts or e-mail notifications for online banking transactions and
activities.
* Do not transfer funds to any unknown parties.
What you should do
Please call the Bank immediately at 1800 363 3333 or +65 6363 3333 (when
calling from overseas) if:
* You are aware of any suspected fraud or transactions not performed by you
including any compromise or loss of your security device or security
details.
* You received a SMS message or email for transactions which you did not
perform.
* You are alerted on change of daily withdrawal limit or add beneficiary for
transfer to an account which you do not know of or did not perform.
Learn more about Phishing, Malware and Online Banking security.
* BEWARE OF EMAILS THAT MAY DIRECT YOU TO PHISHING WEBPAGES ASKING FOR YOUR
ONLINE BANKING CREDENTIALS
22 February 2019
Threat: Phishing alert
Severity: Medium
There has been an increase in phishing emails received by our customers
claiming to be from OCBC, such as a recent one requesting customers to
register for a new authentication login for online banking.
These emails contain a hyperlink directing you to a phishing website, which
will require you to provide your personal or banking details. For example,
full name, NRIC/ passport numbers, Bank account numbers, card numbers, expiry
date, CVV number, Personal Identification Number (PIN), One Time Password
(OTP) and even in some instances to provide the OTP generated from their
hardware token. Once this is done, fraudulent transactions may be effected
from your accounts.
We advise you to stay vigilant and take the necessary precautions to protect
yourself.
Sample of a phishing email
How to protect yourself:
* OCBC will not request for your confidential information (e.g. PIN or OTP)
through email, SMS or voice conversation.
* Do not respond to unsolicited emails or SMS messages requesting for
personal/banking credentials (e.g. NRIC/ passport numbers, address,
emails, access code, PIN or OTP) or credit/debit/ATM cards details (e.g.
card number, expiration date, CVV number, PIN).
* Stay vigilant before clicking on any links embedded in the SMS messages or
emails. Always type the URL of the website directly into the address bar
of the browser.
* Do not transfer funds to any unknown parties.
* Always read the entire SMS alerts sent to your mobile phone for your
transactions carefully. Inform the Bank immediately if you find the
transaction suspicious.
* Inform the Bank immediately when there is a change in your contact details
such as mobile number or email address.
What you should do:
Please call the Bank immediately at 1800 363 3333 or +65 6363 3333 (when
calling from overseas) if:
* You notice any suspected fraud or transactions which are suspicious or not
performed by you.
* There is any compromise or loss of your security device or security
details.
* You received a SMS message or email for transactions which you did not
perform.
* You are alerted on change of daily withdrawal limit or add beneficiary for
transfer to an account which you do not know of or did not perform.
Learn more about Phishing, Malware and Online Banking security.
* BEWARE OF EMAILS THAT MAY DIRECT YOU TO PHISHING WEBPAGES ASKING FOR YOUR
CREDENTIALS
19 December 2018
Threat: Phishing alert
Severity: Medium
Avoid getting an unwanted surprise this holiday season. There has been an
increase in phishing emails purporting to be from OCBC. These emails may
contain hyperlinks directing you to a non-OCBC website that requires you to
provide your credit/debit/ATM cards details such as card number, expiration
date, CVV number or Personal Identification Number (PIN), or online banking
login credentials such as Access Code, PIN or One Time Password (OTP). This
may result in unauthorised access to your bank accounts. Exercise vigilance
during the holiday season and be mindful not to respond to such unsolicited
requests.
Sample of a phishing email
Sample of a phishing webpage
How to protect yourself:
* OCBC will not request for your PIN or OTP through voice conversation, SMS
or email.
* Do not respond to unsolicited SMS or emails requesting for
credit/debit/ATM cards details (e.g. card number, expiration date, CVV
number, PIN), or online banking credentials.
* Stay vigilant before clicking on any links embedded in the SMS messages or
emails. Always type the URL of the website directly into the address bar
of the browser.
* Do not transfer funds to any unknown parties.
* Always read the SMS alerts sent to your mobile phone for your transactions
carefully. Inform the Bank immediately if the transaction is suspicious.
* Inform the Bank immediately when there is a change in your contact details
such as mobile number or email address.
What you should do:
Please call the Bank immediately at 1800 363 3333 or +65 6363 3333 (when
calling from overseas) if:
* You are aware of any suspected fraud or transactions not performed by you
including any compromise or loss of your security device or security
details.
* You received a SMS message or email for transactions which you did not
perform.
* You are alerted on change of daily withdrawal limit or add beneficiary for
transfer to an account which you do not know of or did not perform.
Learn more about Phishing, Malware and Online Banking security.
* FOR IOS VERSION 12 USERS - HOW TO SAFELY USE THE SECURITY CODE AUTOFILL
SUGGESTION FOR ONE-TIME PASSWORD (OTP)
1 November 2018
Threat: Autofill input of OTP resulting in unauthorised transaction
Severity: Medium
Apple has introduced a new feature, Security Code Autofill, in iOS version
12. As shown in the diagrams below, this feature enables mobile devices to
scan incoming Short Message Server (SMS) messages for One-Time-Password (OTP)
and automatically display it as an AutoFill suggestion in the Quick Type bar
above the virtual keyboard. You will only need to tap on the OTP to input it
in the OTP field of an application or website instead of keying it manually.
While this new feature may enhance user experience, please continue to stay
vigilant and adopt the following safe practices when you perform online
banking transactions:
* Verify the transaction details in the SMS message, ensure that it is for
the transaction that you are authorising before using the associated OTP.
Inform the Bank immediately if the transaction is suspicious.
* Ensure the OTP is keyed in the correct bank’s mobile application or
website. Do not reveal the OTP to anyone.
* The Bank will not make unsolicited requests for your banking details. Be
mindful not to reveal your personal or banking details such as
ATM/Credit/Debit Card numbers, Online Banking Access Code, PIN/OTP into
mobile applications or websites that you are not sure of.
* Be on the alert for suspicious emails/SMS messages and websites or mobile
messages, purporting to be from the Bank asking for your OCBC Online
Banking login credentials such as PIN/OTP etc. Inform the Bank immediately
if the transaction is suspicious.
* Stay vigilant before clicking on any links embedded in the SMS messages or
emails.
* Always type the URL of the website directly into the address bar of the
browser.
* Inform the Bank immediately when there is a change in your contact details
such as mobile number or email address so that you continue to receive SMS
alerts or e-mail notifications for online banking transactions and
activities.
* Do not transfer funds to any unknown parties.
What you should do:
Please call the Bank immediately at 1800 363 3333 or +65 6363 3333 (when
calling from overseas) if:
* You are aware of any suspected fraud or transactions not performed by you
including any compromise or loss of your security device or security
details.
* You received a SMS message or email for transactions which you did not
perform.
* You are alerted on change of daily withdrawal limit or add beneficiary for
transfer to an account which you do not know of or did not perform.
Learn more about Phishing, Malware and Online Banking security.
* SMS PHISHING SCAM
24 August 2018
Threat: Phishing alert
Severity: High
Recently, fraudsters have been sending SMSes and emails that appear to
originate from OCBC, informing you to check out a new investment program.
It claims that OCBC has announced new software that will make you a
millionaire, while others tell you some miraculous software will let you
“quit your job in 30 days”.
These are NOT sent by OCBC Bank.
If you know of friends and loved ones who have been tempted to click on the
links provided in these SMSes and emails, please tell them not to. While we
work hard to help our customers succeed, we certainly don’t believe in “Get
rich quick” approaches.
SMS Samples
Sample of website after clicking the link:
We would like to advise the public that under no circumstances will OCBC Bank
make unsolicited requests through e-mail, SMSes, and phone calls that request
for the following:
* Personal details
* Financial details
* Bank account details
* Credit/debit details
* Logging into your Internet banking account
* Verifying your account validity
* PIN/Password
How to protect yourself:
* Be on the alert for suspicious emails / SMSes and websites or mobile
messages, purporting to be from the Bank aking for your OCBC Online
Banking login credentials such as PIN/OTP etc. You should report these
immediately by contacting us.
* Stay vigilant before clicking on any links embedded in the SMS or emails.
* Be mindful not to reveal your personal or banking details such as
ATM/Credit/Debit Card numbers, PINs, Online Banking Access Code, PIN and
OTP into websites or mobile apps.
* Always type the URL of the website directly into the address bar of the
browser.
* Always read the SMS alerts sent to your mobile phone for your transactions
carefully.
* Update us immediately when there is a change in your contact details such
as mobile number or email address so that you continue to receive SMS
alerts or e-mail notifications for online banking transactions and
activities.
* Do not transfer funds to any unknown parties.
What you should do:
Please call the bank immediately at 1800 363 3333 or +65 6363 3333 (when
calling from overseas) if:
* You are aware of any suspected fraud or transactions not performed by you
including any compromise or loss of your security device or security
details; or
* You received an SMS or email alert for transactions which you did not
perform; or
* You are alerted on change of daily withdrawal limit or add beneficiary for
transfer to an account which you do not know of or did not perform.
Learn more about Phishing, Malware and Online Banking security.
* BEWARE OF SMS THAT MAY DIRECT YOU TO PHISHING WEBPAGES ASKING FOR YOUR
CREDENTIALS
6 August 2018
Threat: Phishing alert
Severity: Medium
Fraudsters have been sending SMS containing hyperlinks targeting OCBC
customers. Upon clicking on the hyperlink, you will be directed to a page
requesting for your Online Banking Access Code, PIN, credit or debit card
numbers, expiration date and 3-digit CVV number on the back of your card. The
websites are intended to trick you to revealing your personal information and
use it for unauthorised transactions on your accounts or credit cards.
Fraudsters may spoof SMS or emails to give the appearance that they originate
from OCBC. All mobile device will list the spoofed SMS in the same thread
with those sent under the bank.
Please stay vigilant and take the necessary precautions.
How to protect yourself:
* Always type the URL of the website directly into the address bar of the
browser.
* OCBC Bank will not make unsolicited requests for your personal or banking
details (e.g., credit/ debit card information or login credentials)
through channels such as emails or SMS. Inform the Bank immediately if
such requests are received
* Do not reveal any personal or banking details (e.g., ATM/ Credit/ Debit
Card numbers, login credentials, OTP) into suspicious websites or mobile
apps.
* Always read SMS alerts for your transaction details carefully.
* Inform the Bank whenever contact details or mailing address get updated.
What you should do :
Please call the bank immediately at 1800 363 3333 or +65 6363 3333 (when
calling from overseas) if:
* You are aware of any suspected fraud or transactions not performed by you;
* If any of your credit or atm cards, banking login credentials or security
devices have been lost or compromised;
* You received an SMS or email alert for transactions which you did not
perform; or
* You are alerted on change of daily withdrawal limit or add beneficiary for
transfer to an account which you do not know of or did not perform.
Learn more about Phishing, Malware and Online Banking security.
* BEWARE OF UNSOLICITED CALLS, EMAILS OR SMS ASKING FOR YOUR PERSONAL OR
BANKING INFORMATION OR CREDENTIALS
23 July 2018
Threat: Phishing alert
Severity: Medium
Last week, SingHealth reported a data breach where patients’ data such as
names, NRIC numbers, addresses and date of birth were stolen. The stolen
information may be used by syndicates to conduct social engineering and
phishing scams. They may use the stolen information to trick victims to
believe these scams are real.
Please be reminded to stay vigilant when you receive calls, emails and SMS
from unfamiliar or unsolicited sources asking for your personal particulars,
banking information and credentials.
Please stay vigilant and take the necessary precautions.
How to protect yourself:
* Be on the alert for suspicious emails / SMS and websites or mobile
messages, purporting to be from the Bank asking for your OCBC Online
Banking login credentials such as PIN/OTP etc. You should report these
immediately by contacting us.
* OCBC Bank will not make unsolicited requests for your personal, financial,
bank account or credit/debit card information, or unsolicited requests
that you log in and verify account validity, through e-mail, mobile
messages or on phone unless you have initiated the contact. Under no
circumstances will the Bank ask you to reveal your PIN/Password.
* Be mindful not to reveal your personal or banking details such as
ATM/Credit/Debit Card numbers, PINs, Online Banking Access Code, PIN and
OTP into websites or mobile apps.
* Stay vigilant before clicking on any links embedded in the SMSes or
emails.
* Always type the URL of the website directly into the address bar of the
browser.
* Always read the SMS alerts sent to your mobile phone for your transactions
carefully.
* Update us immediately when there is a change in your contact details such
as mobile number or email address so that you continue to receive SMS
alerts or e-mail notifications for online banking transactions and
activities.
What you should do
Please call the bank immediately at 1800 363 3333 or +65 6363 3333 (when
calling from overseas) if:
* You are aware of any suspected fraud or transactions not performed by you
including any compromise or loss of your security device or security
details; or
* You received an SMS or email alert for transactions which you did not
perform; or
* You are alerted on change of daily withdrawal limit or add beneficiary for
transfer to an account which you do not know of or did not perform.
Learn more about Phishing, Malware and Online Banking security.
* BEWARE OF SMS LINKING TO PHISHING WEBSITES ASKING FOR YOUR CREDENTIALS
13 June 2018
Threat: Phishing alert
Severity: Medium
The SMS may contain hyperlinks which redirect you to a webpage requesting for
your Online Banking Access Code, PIN, ATM or credit card numbers, expiration
date and even the 3-digit CVV number on the back of your card.
The websites are intended to steal your information and use it for
unauthorised transactions on your accounts or credit cards.
Please stay vigilant and take the necessary precautions.
How to protect yourself:
* Always type the URL of the website directly into the address bar of the
browser.
* Stay vigilant before clicking on any links embedded in the SMSes or
emails.
* Be on the alert for suspicious emails / SMS and websites or mobile
messages, purporting to be from the Bank asking for your OCBC Online
Banking login credentials such as PIN/OTP etc. You should report these
immediately by contacting us.
* OCBC Bank will not make unsolicited requests for your personal, financial,
bank account or credit/debit card information, or unsolicited requests
that you log in and verify account validity, through e-mail, mobile
messages or on phone unless you have initiated the contact. Under no
circumstances will the Bank ask you to reveal your PIN/Password.
* Be mindful not to reveal your personal or banking details such as
ATM/Credit/Debit Card numbers, PINs, Online Banking Access Code, PIN and
OTP into websites or mobile apps.
* Always read the SMS alerts sent to your mobile phone for your transactions
carefully.
* Update us immediately when there is a change in your contact details such
as mobile number or email address so that you continue to receive SMS
alerts or e-mail notifications for online banking transactions and
activities.
What you should do
Please call the bank immediately at 1800 363 3333 or +65 6363 3333 (when
calling from overseas) if:
* You are aware of any suspected fraud or transactions not performed by you
including any compromise or loss of your security device or security
details; or
* You received an SMS or email alert for transactions which you did not
perform; or
* You are alerted on change of daily withdrawal limit or add beneficiary for
transfer to an account which you do not know of or did not perform.
Learn more about Phishing, Malware and Online Banking security.
* BEWARE OF EMAILS LINKING TO WEBSITES ASKING FOR YOUR PERSONAL INFORMATION
7 May 2018
Threat: Phishing alert
Severity: Medium
There has been an increase in phishing emails received by our customers on
their accounts being placed on hold and were requested to confirm their card
details.
These emails may contain hyperlink(s) directing customers to a phishing
website which will require customers to provide their personal / banking /
card details. For example, full name, NRIC/ passport numbers, Bank account
numbers, card numbers, expiry date, CVV number, Personal Identification
Number (PIN), One Time Password (OTP) and even in some instances to provide
the OTP generated from their hardware token. Once this is done, fraudulent
transactions may be effected from your accounts.
To avoid any unauthorised access to your bank account(s) or transactions on
your cards, please be mindful to never enter such information on to links to
websites sent via emails. We advise you to stay vigilant and take the
necessary precautions to protect yourself.
How to protect yourself:
* Be on the alert for suspicious emails and websites or mobile messages,
purporting to be from the Bank asking for your OCBC Online Banking login
credentials such as PIN/OTP etc. You should report these immediately by
contacting us.
* OCBC Bank will not make unsolicited requests for your personal, financial,
bank account or credit/debit card information, or unsolicited requests
that you log in and verify account validity, through e-mail, mobile
messages or on phone unless you have initiated the contact. Under no
circumstances will the Bank ask you to reveal your PIN/Password.
* Be mindful not to reveal your personal or banking details such as
ATM/Credit/Debit Card numbers, PINs, Online Banking Access Code, PIN and
OTP into websites or mobile apps.
* Always read the SMS alerts sent to your mobile phone for your transactions
carefully.
* Update us immediately when there is a change in your contact details such
as mobile number or email address so that you continue to receive SMS
alerts or e-mail notifications for online banking transactions and
activities.
What you should do
Please call the bank immediately at 1800 363 3333 or +65 6363 3333 (when
calling from overseas) if:
* You are aware of any suspected fraud or transactions not performed by you
including any compromise or loss of your security device or security
details; or
* You received a SMS or an e-mail alert for transactions which you did not
perform; or
* You are alerted on change of daily withdrawal limit or add beneficiary for
transfer to an account which you do not know of or did not perform.
Learn more about Phishing, Malware and Online Banking security.
* BEWARE OF EMAILS OR SMS LINKING TO WEBSITES ASKING FOR YOUR PERSONAL
INFORMATION
17 January 2018
Threat: Phishing alert
Severity: Medium
Reports on phishing attacks had increased over the last few weeks. Generally,
phishing attacks use emails or SMS (purportedly from a trusted organisation
such as OCBC) with links to fictitious websites or to download apps. Such
emails or SMS typically use fear tactics and may threaten to disable an
account or delay services until you update certain information.
The links will direct you to a website or app that looks legit, as below. The
intent is to gain unauthorised access to your bank accounts once you provide
the information they request for such as:
* Personal information - NRIC/ passport number, mailing address, email
address
* Banking credentials - bank account numbers, card numbers, expiry date, CVV
number, Personal Identification Number (PIN), One Time Password (OTP) and
in some instances to provide the OTP generated from your hardware token.
How to protect yourself:
* Know that OCBC Bank will not make unsolicited requests for your personal,
financial, bank account or credit/debit card information, or unsolicited
requests that you log in and verify account validity, through e-mail,
mobile messages or on phone unless you have initiated the contact. Under
no circumstances will the Bank ask you to reveal your PIN/Password.
* Do not use links in an email or instant message to connect to the Bank's
website unless you are certain they are authentic. If you need to get to
the Bank’s webpage, open your browser and type the URL directly into the
address bar.
* Do not respond to emails asking for confidential information, e.g: your
financial or personal information. Phishers like to use fear tactics and
may threaten to disable an account or delay services until you update
certain information.
* Never reveal to anyone or key in your personal banking details such as
ATM, Credit Card Numbers, their PINs, Online Banking Access codes, PIN and
OTP into websites or mobile apps.
* Beware of anyone who may request that you install software on your device.
* Always ensure that you download information or apps from official source
only.
* Protect your computer with firewall, spam filters, anti-virus and
anti-spyware software. Ensure you are getting the most up-to-date software
and update them regularly to ensure that you are protected against new
viruses and spyware.
* Always keep your contact information with the bank updated so that we may
send you:
* Instant alerts on transactions performed on your bank accounts.
* Instant notifications on account activities such as adding a beneficiary
or change of contact particulars
* Always read the SMS alerts sent to your mobile phone for your transactions
carefully.
What you should do
Please call the bank immediately at 1800 363 3333 or +65 6363 3333 (when
calling from overseas) if:
* You are aware of any suspected fraud or transactions not performed by you
including any compromise or loss of your security device or security
details; or
* You received a SMS or an e-mail alert for transactions which you did not
perform; or
* You are alerted on change of daily withdrawal limit or add beneficiary for
transfer to an account which you do not know of or did not perform.
Learn more about Phishing, Malware and Online Banking security.
Important notices
The above is for general information only and provided solely as a convenience
to you. No representation or warranty (whether on adequacy or usefulness or
otherwise) is given by OCBC. You confirm that you are responsible for the
security of your computer and mobile devices and OCBC assumes no responsibility
to you in relation thereto. We refer you to our online banking safe security
practices at Safeguarding Your Online Banking Access. Your usage of our OCBC
Online Banking Service is subject at all times to the terms and conditions
governing Electronic Banking and the terms and conditions governing Deposit
Accounts.
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Help and Support
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