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Hang Seng
Business e-Banking
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HANG SENG BANK BRANCH SERVICE ARRANGEMENT

As a convenient alternative to visiting Hang Seng service outlets, customers can
use one of the Bank’s other service channels, such as e-Banking, mobile banking
or phone banking (personal customers: 2822 0228 / commercial customers: 2198
8000) to meet their banking needs.

Due to the implementation of enhanced security measures at the universities,
access to university campus may be restricted to staff and students only.
Customers wishing to visit university branches are encouraged to call our
Customer Service Hotline at 2822 0228 in advance.

The Bank apologise for any inconvenience caused.




WHAT'S NEW

 1.  SEVERE WEATHER TRADING ARRANGEMENT
     
     Starting from 23 Sep 2024, the relevant arrangements for trading of listed
     securities and derivatives during severe weather conditions will be
     implemented. Learn more

 2.  SERVICE CHARGES REVIEW FOR CORPORATE CUSTOMER
     
     From 1 Oct 2024, the Bank’s service charges will be revised. Please click
     here for details.

 3.  SCHEDULED SYSTEM UPGRADE ON 1 SEP 2024
     
     Due to system upgrade, service for adding card to mobile wallet and
     authorizing card-not-present transactions for commercial cards via SMS will
     be temporarily unavailable from 3:00 a.m. to 6:00 a.m. on 1 Sep 2024.
     Please make arrangements in advance to avoid any inconveniences.

 4.  CHANGES TO MOBILE CHEQUE DEPOSIT SERVICE
     
     Starting from 24 Aug 2024, our Mobile Cheque Deposit service will no longer
     support dividend cheques, cashier’s orders, gift cheques, customised
     cheques and standard cheques printed on or before Jul 2009. You can still
     deposit these cheques using our Quick Cheque Deposit Machine or at our
     branch counter. Learn more via the updated T&C .

 5.  SERVICE CHARGES REVIEW FOR CORPORATE CUSTOMER
     
     From 1 Oct 2024, the Bank’s service charges will be revised. Please click
     here for details.

 6.  “SMS SENDER REGISTRATION SCHEME” HELPS YOU VERIFY HANG SENG SMS
     
     To prevent fraudsters from masquerading as reputable organizations and
     sending SMS to customers and to protect Hong Kong mobile users from fraud
     SMS messages, the Office of the Communications Authority (OFCA), the
     telecommunications and bank industry have established the SMS Sender
     Registration Scheme (SMSRS) to assist the public in ascertaining the
     authenticity of SMS sender addresses, thereby combatting deception cases.
     In order to help you verify the authenticity of SMS messages, starting from
     28 January 2024, Hang Seng will use "Registered SMS Sender IDs" with the
     prefix "#" to send SMS messages.Browse Hang Seng sender ID list and details

 7.  BEWARE OF MALWARE SCAMS
     
     To protect your device and personal data from unauthorised online banking
     transactions, you should avoid downloading any malicious software that may
     disguise itself as legitimate mobile apps, games, or discount vouchers.
     Additionally, screen sharing, mirroring, screenshots, or recording
     functions cannot be performed on the Hang Seng business mobile banking to
     prevent personal information leakage.View more security tips

 8.  NEW ARRANGEMENT FOR UNREGISTERED PRE-PAID SIM CARDS
     
     Unregistered pre-paid SIM cards can’t be used after 23 Feb 2023 according
     to the Office of the Communication Authority. To access all Business
     Banking services and receive our notifications, please register with your
     service provider or update another valid contact number (if any) in our
     record if you're using an unregistered pre-paid card number with us.

 9.  CHEQUE BOOK FEE FOR INTEGRATED BUSINESS SOLUTION ACCOUNT AND CURRENT
     ACCOUNT
     
     Cheque Book Fee of HKD50 per book for Integrated Business Solution Account
     and Current Account to be introduced from 1 Oct 2022.

 10. New physical Security Device is no longer issued effective from August
     2022.

 11. RAPID DESIGNATED BENEFICIARY REGISTRATION PROCEDURE
     
     The effective days of Designated Beneficiary Registration via Business
     e-Banking had been shorten to 1 working day from 3 working day.

 12. UPDATE ON E-BANKING TRADING TIME OF PAPER GOLD
     
     Starting from 1 September 2021, Paper Gold e-banking trading time would be
     extended to Monday 6:00am to Saturday 3:29am and Saturday 8:00am to
     12:54pm. No service in the following timeslots: 1). Full day of New Year's
     Day, Good Friday and its following day, Christmas Day, and Hong Kong public
     holidays that falls on Saturdays; 2). From 0:00am to 6:00am on the day
     following New Year's Day, Christmas Day and specific US holidays (Martin
     Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day,
     Labor Day and Thanksgiving Day).

 13. YOU CAN CHECK ALL E-STATEMENTS FOR THE PAST 7 YEARS ONLINE FROM TODAY
     
     From now on, you can register e-Statement online and check all e-Statements
     for the past 7 years, including the copy of received mail paper statement
     by post.

 14. SECURE AND SMOOTH YOUR BUSINESS E-BANKING ACCESS
     
     You are recommended to upgrade your browser to the latest version. For
     details, please click here.




ONLINE BANKING SECURITY

PROTECT YOUR PERSONAL DIGITAL KEYS, BEWARE OF FRAUDULENT LINKS

 * We will never ask you to log on to your Business e-Banking, or to provide
   sensitive personal and company information such as your login credentials or
   one-time passwords through embedded links in SMS or emails. To safeguard your
   interests, do not provide any personal and company information, download any
   suspicious mobile applications via links or activate / switch your Mobile
   Security Key to a new device under third party’s instruction. View more
   security tips

WHEN YOU LOG IN TO HANG SENG BUSINESS E-BANKING

 * Always access our Business e-Banking by keying in the website address
   (www.hangseng.com) at the address bar of the browser. Never gain access via
   hyperlinks embedded in emails, unknown sources such as pop-up windows or
   search results from internet search engines.
 * Avoid opening additional internet browsers sessions when your internet
   banking session is open.
 * If you encounter slow response or unusual screen pop-up, log out from Hang
   Seng Business e-Banking immediately and scan your computer with the most
   updated anti-virus software.
 * Always check the last login date and time after logging in your Hang Seng
   Business e-Banking.
 * Avoid conducting banking transactions or check account balances from a public
   terminal.
 * Always log out properly and close the browser after you have finished using
   e-Banking Services. Never leave your e-Banking session unattended while using
   Hang Seng e-Banking Services.
 * If any unauthorized logon activity, suspicious logon behavior or website is
   found, please contact the Bank immediately at (852) 2198 8000.

INSTALL FIREWALL AND ANTI-VIRUS PROTECTION

 * Ensure your computer or mobile device has updated firewall and anti-virus
   software installed. The software should be updated regularly to protect you
   against new hacking attempts. Make sure the software is the latest version,
   otherwise you may encounter system error when using our online banking
   services.
 * Never open email attachments or URLs unless you know they are from a safe and
   reputable source.
 * To protect your computer against viruses and online threats, an end-point
   security solution - Webroot SecureAnywhere will be available for free
   download after logging in Hang Seng Business e-Banking.

SAFEGUARD YOUR PASSWORDS

 * Change your password on a regular basis, at least every 60 days.
 * Keep your password confidential. Do not write down or reveal your password to
   anyone. Our Bank staff will never ask for your password.
 * Avoid using your birthday, name, ID card number, telephone number or other
   similar numbers as your password.

MAKING ONLINE PAYMENT

 * Always verify the Beneficiary / Payee information before submitting the
   instruction to avoid unnecessary mistakes making the payment to unintended
   recipient.
 * Always notify the Bank to update the contact information if there is any
   change in mobile phone number. Please ensure you will be able to receive the
   notifications that is sent to your mobile device via your selected delivery
   channel.
 * Review the payment details sent to your mobile devices (including SMS and
   WeChat) and contact our Bank immediately for any suspicion.
 * Review transaction records or statements regularly. Report to the bank if
   suspicious transaction is found.
 * Set up dual authorisation control will provide extra protection for your
   online transactions.

READ MORE

 * Business e-Banking Security Features
 * Use of cookies in e-Banking




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