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https://support.umbrella.com/hc/en-us/articles/360046187012-Network-Tunnel-is-Inactive-On-the-Umbrella-Dashboard
Submission: On September 23 via manual from IN — Scanned from DE
Submission: On September 23 via manual from IN — Scanned from DE
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Dashboard Submit a request Sign in 1. Cisco Umbrella 2. Cisco Umbrella Knowledge Base 3. Cloud Delivered Firewall ARTICLES IN THIS SECTION * Speed Test for CDFW / Network Tunnels * Exclude Traffic by IP Address from CDO Managed Tunnels * DNS in the Tunnel: Internal IP Visibility * Dispute IPS (Intrusion Prevention) False Positives * IPSec Tunnel Failover * SD-WAN Auto Tunneling FAQ * Network Tunnel is "Inactive" On the Umbrella Dashboard * How Do I Check the Protocol Of my Web Traffic? * Why is the Port Information Missing from my Cloud Delivered Firewall Logs? * Not Seeing Reports in Activity Search for CDFW See more NETWORK TUNNEL IS "INACTIVE" ON THE UMBRELLA DASHBOARD Eden * 2 years ago * Updated Follow OVERVIEW After adding your network tunnels, your tunnels appear on the Umbrella Dashboard as "inactive". TROUBLESHOOTING Your network tunnels will only show as "active" if logging for the default Cloud-Delivered Firewall (CDFW)policy is enabled: If logging is already enabled, run the following command on the router which the network tunnels are configured with: show crypto ikev2 sa Ensure that the source IP address is an internal IP address from the user's network as per RFC 1918. Check your configuration according to this guide: Network Tunnel Configuration. If the error continues, please create a ticket with the show crypto ikev2 sa command along with the CDFW logs to our Support Team for assistance. Was this article helpful? 0 out of 0 found this helpful Have more questions? Submit a request Return to top RELATED ARTICLES * How Do I Check the Protocol Of my Web Traffic? * Can I create multiple IPSEC Tunnels for CDFW? * Which protocol is used for Meraki tunneling? * Umbrella Virtual Appliance - Version 2.8 * Secure Web Gateway's IP List and Domains to Allow in Customer Firewalls COMMENTS 0 comments Article is closed for comments. Cisco Umbrella