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Disjointed customer experiences are a widespread marketing ...

What is Composable Architecture

Today’s consumers expect to interact with your business on...

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DRIVE GROWTH: STRATEGIES FOR A DATA DRIVEN OPERATING MODEL

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ESSENTIAL DXP COMPONENTS FOR ROBUST COMPOSABLE ARCHITECTURES

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WHY DIGITAL NEEDS TO GET FLEXIBLE

Guides

WHAT IS A HEADLESS CMS?

Blog

ELEVATE YOUR BRAND SUCCESS WITH A CONTENT SUPPLY CHAIN

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CLI

The Contentstack command-line interface (CLI) offers

Live preview

Live Preview allows content managers to preview content

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In the JSON Rich Text Editor, each paragraph is a block

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Welcome to Contentstack Automation Hub, an automation

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Now that you have read through the workflow document

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CONTENTSTACK
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THE ULTIMATE MARKETER’S GUIDE TO COMPOSABLE DXPS

Dec 22, 2022●6 min read

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Many content management systems today are being called digital experience
platforms (DXPs) because they have evolved to have more functionality and
features than the traditional CMS once had. However, identifying a true DXP
involves looking at the way a platform performs and interacts with other tools
and communication channels.

In this guide, we’ll tell you how to recognize a DXP, explain the difference
between monolithic and composable DXPs and show you how a composable digital
experience platform can better enable your marketing team to flex quickly to
keep pace with the ever-changing content needs your business and its customers
require.

From launching campaigns to making quick website changes without a developer,
you’ll learn why a composable digital experience platform can be a real game
changer for your marketing team.


FUNCTIONALITY IS THE KEY TO IDENTIFYING A TRUE DXP

A digital experience platform or DXP is a central hub where content is managed
and stored for the purpose of delivering personalized experiences to customers
throughout the buyer journey. It enables the seamless integration of multiple
apps and services.

Gartner defines a DXP as “an integrated set of core technologies that support
the composition, management, delivery and optimization of contextualized digital
experiences.”

As this definition tells us, a DXP is not necessarily a single platform. Instead
it’s a variety of solutions that are controlled and work cohesively from one
central hub.

It’s important to note that all DXPs are not equal. DXPs can be built on a
traditional, monolithic architecture or with a composable architecture, and
there are significant differences between the two.


DXP ARCHITECTURE: COMPOSABLE VS. MONOLITHIC

The most important consideration when choosing the right DXP is its
architecture. Is the DXP built on a “monolithic'' or a “composable”
architecture? While it’s not crucial that you understand everything about what
these terms mean, it’s important to know this one key difference: A monolithic
architecture is limiting, while DXPs built with composable architecture
virtually have no limits.  


WHY MONOLITHIC ARCHITECTURE IS LIMITING

A digital experience platform built on a monolithic architecture will provide
some flexibility to integrate with third-party apps and services. This
flexibility can help your marketing team deliver more personalized experiences
to customers as it connects with analytics tools and other services. However,
because of its very nature, this type of DXP limits what you can and cannot do.

That’s because the platform’s vendor controls the type of technology that will
work with the system. They not only control which third-party apps, services and
communication channels can be integrated with the platform but also how they
will interact.

This might not be an issue if you find a platform that works with all the
channels, third-party services and analytics tools that you rely on today. But
what happens down the road when you want to leverage new tools that come to
market that aren’t compatible with the monolithic platform? Other than telling
the vendor you would like to be able to integrate these tools, your hands are
tied and you’re left with two options: Stick with a platform that doesn’t allow
you to integrate tools you need, or start all over again by shopping for a new
platform.


WHY COMPOSABLE ARCHITECTURE IS LIMITLESS

A DXP built with composable architecture is composed of a set of independent
APIs — editable software modules — that work together to deliver personalized
content experiences at various touch points throughout the customer journey.

A composable DXP houses an organization's content and campaigns, and it brings
together all its sophisticated marketing tools and technology including
automation, e-commerce and analytics. The DXP works with cloud-based and
microservices solutions.

The term “composable digital experience platform” gained popularity when Gartner
released a report called “Adopt a Composable DXP Strategy to Future-Proof Your
Tech Stack” in December of 2020. That report elevated composable DXPs and
indicated that organizations using them would have an advantage over their
competitors with statements like this one: “... by 2023, organizations that have
adopted an intelligent composable approach will outpace competition by 80% in
the speed of new feature implementation.”

It’s true that speed is an important advantage of composable DXPs. These
platforms make it easier to customize and scale to align with your
organization's unique needs and growth into the future. You’re in total control
when choosing the tools your DXP leverages now, when you want to add or remove
them, and when scaling your DXP later to add new services that haven’t been
developed yet. This is what we mean by “limitless.”

Adding new functionality is as simple as adding a new API, replacing an existing
API, editing an API or integrating it with a different third-party application,
service or channel.

There’s also less downtime since failures in one service are isolated from
others on the platform. Likewise, services can be added or removed without
affecting everything else.


5 BENEFITS OF A COMPOSABLE DXP  

As you might have gleaned, DXPs with composable architecture offer a myriad of
benefits that empower marketing teams to enrich customer experiences. With
composable platforms, marketers will benefit from greater:

Speed: Launch campaigns faster and enhance customer experience without having to
wait for developers to change coding.

Knowledge: Data from multiple sources and channels provides a more complete
picture of the buyer. These include website analytics, social media, loyalty
programs, customer relationship management and more.

Agility: Customer data and feedback allow you to pivot quickly to deliver more
targeted and personalized content experiences at various touch points throughout
the buyer journey.

Ease of use: Content editors can modify user interfaces and content experiences
without help from developers. And since all content is managed in one central
location, it’s simple to access, edit and repurpose content quickly as needed.

Omnichannel reach: Composable DXPs empower marketers to more easily reach
customers wherever they are, on the devices and channels they rely on the most.


ENRICHING THE CUSTOMER JOURNEY

Customers today expect personalized content experiences that are relevant to
their daily lives and needs. Until recently, that’s been a tall order for
marketing to fill due to the limitations of traditional CMSes and monolithic
DXPs.

At best, reaching customers throughout the buyer journey, from awareness to
loyalty, has meant cobbling together apps and services to reach them at the
different stages through different channels; writing a lot of content for
different audiences and platforms; running analytics, problem solving, making
changes and trying new approaches. The result was disjointed content that was
hard to get to customers on time and difficult to manage.

Composable DXPs enable marketers to more easily manage all the different
communication channels like social media and websites, to deliver more
consistent messaging throughout the buyer journey. Customers enjoy more relevant
and personalized content delivered in real-time across at all the different
touch points throughout the buyer journey.


IS A DXP A GOOD FIT FOR YOUR MARKETING NEEDS?

There are several factors to consider when deciding whether your organization
and marketing team need a DXP including price, business needs and growth and
current satisfaction with your existing platform. If a traditional CMS that
integrates with a few apps and services fulfills your current needs now without
any significant pain points, then making the switch may not be worthwhile at the
moment.

However, the opposite may be true if you find your current platform is stifling
the kinds of content experiences your marketing team is able to deliver to
customers and potential buyers. If you’re ready for more freedom and flexibility
to adapt your websites and content with greater speed, knowledge, agility and
ease, this is a clear sign that it’s time to consider a composable DXP.


LEARN MORE

What are the critical ingredients for adopting a digital-first marketing
strategy? Contentstack CMO Susan Beerman shares her expert insights in this
episode of "Contentstack LIVE."

Schedule a free demo to experience the game-changing benefits of a composable
architecture with Contentstack’s digital experience platform.





About Contentstack

The Contentstack team comprises highly skilled professionals specializing in
product marketing, customer acquisition and retention, and digital marketing
strategy. With extensive experience holding senior positions in notable
technology companies across various sectors, they bring diverse backgrounds and
deep industry knowledge to deliver impactful solutions.  

Contentstack stands out in the composable DXP and Headless CMS markets with an
impressive track record of 87 G2 user awards, 6 analyst recognitions, and 3
industry accolades, showcasing its robust market presence and user satisfaction.

Check out our case studies to see why industry-leading companies trust
Contentstack.

Experience the power of Contentstack's award-winning platform by scheduling a
demo, starting a free trial, or joining a small group demo today.

Follow Contentstack on Linkedin

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