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5 days ago
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SIGNING
Find answers to your eSignature signing questions.
* 1,005 Topics
* 2,848 Replies
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1005 Topics
Recently Active
Most Replies Most views Newest First
S
seeJNewcomer
asked in Signing
Red Square issue
Hey all, I’ve tried searching similar threads to find the issue and cannot seem
to find it. I sent a customer a docusign to fill out to start a service
requiring a signature, title, and date. There is a small red square that appears
that I did not add and will not check/fill no matter what my customer does. I
have also tried resending the document after recompleting the fields and ran
into the same issue. if someone has an answer to this problem it would be
greatly appreciated as my client cannot send the completed docusign with the
required fields I requested. The screenshot I am providing is from a mobile
phone but the issue persists even on a computer.
02
S
6 minutes ago
A
alexdenNewcomer
asked in Signing
Is it possible to make test signature?
Hi! I am new here. I've just created new document for signing. How can I check
for myself that everything is ok with my document (every fields at their places,
everything is clear what and how to fill etc) before agent sees one and starts
to bombarding me with questions (how should I fill this?, what is the field for?
and so on)? In general, I would like to see what signer sees and do everything
(fill in fields) signer should do before real sending. Yes, and sign in too. Is
there some standard option for checking? If my question is standard one of in
FAQ please share with me the link where one cleared. And my apologize, I tried
to find but got no useful info.
01
2 hours ago
L
lildudeNewcomer
asked in Signing
page wont load
page wont load after signin why ?
00
L
17 hours ago
M
MRSNewcomer
asked in Signing
title under Signer Events
Anyone know how to update an outdated title of the signer that appears in Signer
Events. (This individual doesn’t have a DocuSign account) Thanks!
02
A
2 days ago
lvincentNew Voice
asked in Signing
Issue with Unclickable Signature Button in Focus View on DocuSign
Hello, I am encountering an issue with the "focus view" feature on DocuSign.
When I click "Next" to go to the signing location, part of the signature button
becomes unclickable (an interdiction icon appears). However, when I navigate to
this button using the scroll bar, this issue does not occur. To better
illustrate the problem, I have attached a GIF showing this behavior. Could you
please explain why this happens and how to resolve it? Thank you in advance for
your assistance. Best regards,
03
N
2 days ago
L
Lisa FNewcomer
asked in Signing
How can I see who is being requested to sign a document, and where their
signature is being requested?
If someone sends me a document to sign, how can I see who else is being
requested to sign and where their signature is required? I want to be sure the
correct people are being requested to sign a document, and that their signature
is being requested in the correct places on the document.
02
N
2 days ago
N
neptuneglobalObserver
asked in Signing
Can you have an optional second signer?
I have an account opening agreement with an option to have a second signer as an
additional account holder. So far, I can’t figure out a way to leave that area
as optional. If I setup two signers, it requires both to be filled out. So I
have created a separate agreement for the single signer and one for multiple. If
possible, I would like to run it all through the same document. Is there a way
to do this?
00
N
2 days ago
S
SlavoieNewcomer
asked in Signing
How to make all documents in envelope 'must be signed'.
Hello, I’m new to docusign and really like it so far. Situation: I sent 2
documents for signature in an envelope to 2 signatories. Both documents required
1 signature from each person. Only one document came back signed even though the
status said that the envelope is complete. Question: What should I have done
differently or did I miss before sending the documents to make the 2 documents
‘must sign’ for the signatories? Thank you for your time. Really appreciate it.
S
02
S
3 days ago
OlivierUpstairsNewcomer
asked in Signing
XAdES, CAdES or PAdES ?
Hello everyone! Public RFPs in the EU often require our offer submissions be
signed using XAdES, CAdES or PAdES signatures. When using DocuSign as a normal,
typical, subscribed user : what format am I using? Is it one of the 3 ? Or
should I purchase additional solutions to be able to sign with one of these 3
formats? I coudn’t find clear information on this on the Help page.(To clarify :
I need to sign the documents that I submit to the RFP, it’s not about signing a
document that is submitted to me by someone else. So, how do I sign in XAdES,
CAdES or PAdES?) Thanks for any help!
04
B
3 days ago
I
IFDNewcomer
asked in Signing
3d party account
Can i establish user for the third party, so I will be only payer, without any
access to any documents traffic? thanks,
02
N
3 days ago
K
kahill1918Newcomer
asked in Signing
DocuSign documents don't show up in Google inbox
Sender has sent me several loan documents to e-sign, but none of the emails
showed up in my Google inbox. I have checked spam and safe senders. My email
address they used is ok. Nothing bounced back to their end. I also tried to
access my DocuSign account but they would not accept the access code. On the
other hand, my wife got hers ok in her Yahoo email inbox. So it has to be the
Google server or DocuSign does not cooperate with Google???
04
N
3 days ago
J
Janet.L.BabaaNewcomer
asked in Signing
Initial instead of actual signature
My client accidentally used their initials for their signature. I have opened up
a several new envelopes so that they could actually sign the documents with
their actual name instead of their signature. However, DocuSign will not allow
for their initials to be changed to an actual signature. I even sent an envelop
to another email address to see if that would work but sadly it did not work.
How do I fix this problem? I pay $300/year for my plan. Will my current plan
allow me to fix this problem?
04
N
3 days ago
D
Debbie WObserver
asked in Signing
Sign will not open
I sent a document and received it back fine but am unable to open it to sign it
myself as required. It keeps coming up “Unable to start signing process”?
01
N
4 days ago
C
cgboxerNewcomer
asked in Signing
Opening a document for signing not possible - unknown error
I would like to sign a document, but clicking the email link gives me an unknown
error. The alternative method using the security code also gives me the same
“unknown” error. I’ve checked the correct matching account emial, like twenty +
times to make sure, this is not a typing issue. Still, this all is not working
and there is no relevant error code. This s+++ks soo much. I’m a first time user
and 100% disappointed, but the functionality, the help topics, that don’t help
and on top, the help form, that is buggy and the send button is disabled, even
the form is filled completely (only by me changing topics around helped to work
around this). So, this is a wasteland of whatever you gyus try to do here. The
industry standard has progressed so much further, since you last visited your
entire service and help workflow. I feel just lost entirely and have no words
how bad this is comparte to what most of the other companies in world provide at
this point in time.
14
A
4 days ago
P
pathakDevNewcomer
asked in Signing
Creating envelope for sign
I am working on a web app project where I have to create contract based on form
data (user input), then from the backend side i have a html template in which,
I’m putting the contract details and creating a PDF then using the DocuSign
library to create and send envelope to user for the signature. Questions: As we
know that the starter plan starting at $50 for 40 envelopes/month, that means i
can only create 40 envelope in a month? What if user does not sign the document
(will it be counted) ? Currently, I am creating envelope using a HTML template
each time whenever new contract created. Is there any way to minimize the
process ?
03
N
4 days ago
K
krm65lpNewcomer
asked in Signing
signature confirmation has signers name printed underneath signature
I notice on some signatures when they return from other docusign users that the
signers name is also printed below the signature. How do I implement this
feature as it makes very clear who signed.
01
4 days ago
J
jconwayNewcomer
asked in Signing
Envelope Visibility
Can the client/signer see where in the process the envelope is? Example: I send
a contract to a recipient for signature. The recipient signs but then the
envelope goes to a few internal company signatures. Does the first recipient see
where the envelope is at any given point in time after they sign but before it’s
completed? Thanks for any help. Janae
06
M
4 days ago
S
Scott OsburneNewcomer
asked in Signing
No option to download the completed document.
I receive an email from the creator of the document that it is complete. The
email has a link to “View Completed Document.” That’s great. I can view it.
However, there is no link, menu, drop down, option, anything to download
document.
16
S
5 days ago
K
KayTeeNewcomer
asked in Signing
Multiple forms in one envelope - can't finish
Hi, I am trying to send multiple templates in one envelope and when it comes to
filling it in the finish button does not appear stating that there are fields
that need filling in - but they have all been filled in. For example the name
field - a text field - appears red even though it has data in. Please someone
help me I am loosing the will here! Thank you :)
04
N
5 days ago
K
KNYNewcomer
asked in Signing
Signing a document already signed with signer-held certificate
I have to sign with Docusign a document already signed by other parties with
their signer-held digital certificates. But when I do it, DocuSign certificate
is added and valid, but the other certificates are no longer valid. How can I
make these certificates remain valid when I sign ?
04
A
5 days ago
P
PeterMcCNewcomer
asked in Signing
Fee Agreement date shown is before I received the doc for signing
I received an important document on the 24th February 2021 and eventually signed
it using docusign on 1st March 2021. I printed the signed doc but have misplaced
it so I asked the Finance company to send me a copy. I received a pdf file of
the doc but the Fee Agreement date shown is 11/02/2021 (11th February 2021). How
is this possible? All other aspects of the document are exactly what I remember
I signed on the 1st March 2021. I would appreciate your comments/ answers so
that I can go back to the Finance company with some confidence. Thank you.
05
P
5 days ago
V
VConsultNewcomer
asked in Signing
Signer can't sign - used to have a Docusign License
I sent a document for signature to someone that used to have a paid Docusign
license account. When they try to sign, it tells them they no longer have access
to Docusign Prod. It seems like Docusign remembers they had a licensed account
before but it’s not active so it won’t let them sign. How do you fix this so
they can sign as if they didn’t have a Docusign account?
02
N
5 days ago
J
JuliewObserver
asked in Signing
Which version of docusign should I get for RON signings.
Which Version of Docusign do I need for RON signings? I also need the verify
option too for ID’s.
02
N
5 days ago
C
CoachOchoa78Newcomer
asked in Signing
Need help with signing access
I was attempting to sign a document AP24067030542-Medina-Recon 08.01 I did not
receive the code and got a message to contact support.
01
N
6 days ago
M
maggie.gallottiNewcomer
asked in Signing
Options for two signatures, only one required.
hi, For a new form, I have two signatures required, but only one is needed, not
both. I first thought I could use a shared email account and each person would
be able to adopt a new signature before signing. The other option is to make the
signatures optional, bu I also thought I could possibly use a rule to figure out
if a user had signed or not. We don’t want to use the Signing Groups option
because we’re short on seats and we’d have to add more people to the group who
are not already users. What are the best other options? thanks
01
N
6 days ago
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