www.redcross.org.au Open in urlscan Pro
2606:4700:4400::6812:2861  Public Scan

Form analysis
0 forms found in the DOM

Text Content

My Red CrossFirst AidShop
Search
Contact us
 * Get help
    * Emergencies and disasters
      Practical help and resources before, during and after emergencies.
    * Community services
      Services for people falling through the gaps, including those experiencing
      homelessness and loneliness.
    * Migrants in transition
      Programs to support refugees, people seeking asylum or in immigration
      detention and other who are vulnerable as a result of migration.

 * Act for humanity
    * Get involved
      * Volunteer
      * Membership
      * RedxYouth
      * Fundraise for Red Cross
      * Corporate partnerships
    * Ideas for action
      * 50 ways to do more good
      * Learn about the laws of war
      * Knit a Trauma Teddy
      * Host an In Search of Safety session
    * How you can help
      * How to help in disasters and emergencies
      * How to help refugees and people seeking asylum
      * Protect the red cross emblem
      * Make reconciliation real

 * Ways to donate
    * Donate online
      * Make a donation
      * Make an ongoing donation
    * Support us
      * Leave a gift in your Will
      * Memorial donations
      * Fundraise for Red Cross
      * Buy a raffle ticket
      * Buy a Real Good Gift
    * Partner with us
      * Corporate partnerships
      * Philanthropic giving
      * Workplace giving
    * Other ways to donate
      * Donate time
      * Donate to Red Cross Shops
      * Donating when there's an emergency
      * Donate blood

 * Stories

Donate
SearchOpen menu


 * Home
 * Privacy


PRIVACY

On this page
 * Privacy statement
 * Privacy collection notice
 * Privacy policy

On this page


PRIVACY STATEMENT

Personal information collected by Red Cross is protected by the Privacy Act
1988 (Cth) (Privacy Act). Personal information is any information or an opinion
that identifies you or is reasonably identifiable and includes sensitive and
health information.

Red Cross complies with the Australian Privacy Principles contained in the
Privacy Act in handling personal information collected from
clients/beneficiaries, business partners, donors, members of the public and Red
Cross people (including members, volunteers, employees, delegates, candidates
for volunteer work and prospective employees).

Red Cross has developed a Privacy Policy to protect your privacy. The Policy is
available below or in hard copy on request. It contains more information about
Red Cross' responsibilities, your rights, the information that may be collected
by Red Cross, and how it would be used.

The primary purpose for collecting personal information from individuals is to
provide services to vulnerable people, including planning, funding, monitoring
and evaluating our services. The kind of information we collect will depend on
your relationship with Red Cross (e.g. as a client, donor, business partner,
employee, volunteer or member, online user of the Red Cross website). A
collection notice will be given to you setting out these uses at or close to the
time we collect any information.

Your personal information may be used to:

 * provide you with a service,
 * report to government or other funding bodies how funding is used,
 * process your donation or purchase and provide receipts,
 * communicate with you about how your donation is used or about Red Cross
   services, causes, events, products and services, which we believe may be of
   interest to you,
 * respond to your feedback or complaints, and
 * answer your queries.

It may also be used for:

 * any other specific purpose for which it was requested and which was advised
   to you in the collection notice, and
 * directly related purposes.

Wherever possible, Red Cross uses information in a de-identified form. Personal
information will not be disclosed to third parties without your consent, except
where permitted or required under the Privacy Act.

All personal information collected from individuals will be securely stored by
Red Cross and protected from unauthorised use or access. All reasonable steps
will be taken to ensure information is accurate and up-to-date. Our Privacy
Policy also provides a process for requesting access to your personal
information and making a privacy complaint.

If you have any enquiries in relation to privacy or personal information please
contact:

Head of Legal
Legal & Policy Unit
Australian Red Cross Society
23–47 Villiers St North Melbourne VIC 3051

Tel: 1800 RED CROSS (733 276)
Fax: 61 3 9348 2513
Email: privacy@redcross.org.au

If you wish to change how you receive communications from Red Cross (via mail,
phone or email) please email us at contactus@redcross.org.au or call 1800 RED
CROSS (733 276).


PRIVACY COLLECTION NOTICE

Who is collecting the information?
Australian Red Cross Society

Privacy concerns can be sent to:

Head of Legal
Legal & Policy Unit
Australian Red Cross Society
23–47 Villiers St, North Melbourne VIC 3051

Tel: 1800 RED CROSS (733 276)
Fax: 61 3 9348 2513
Email: privacy@redcross.org.au

Facts and circumstances of collection
We may collect your information in a number of ways:

 * directly from you (for example, when you visited our website or contact us by
   telephone)
 * from third parties (for example, our professional marketing and fundraising
   contractors)
 * from publicly available sources or information (for example, White Pages).

Is the collection being made because a law or Court order applies?
No law or Court order applies to the collection of this information.

Why does Red Cross need to collect this information?
We need to collect this information so that we can do one or more of the
following:

 * process your donation
 * process your membership
 * to verify your identity
 * enable you to participate in our activities or provide you with information
   about our activities
 * provide you with a tax receipt at tax time
 * enable you to participate in or invite you to participate in our fundraising
   campaigns including disaster appeals, raffles and other events such as the
   Big Cake Bake
 * to gain an understanding of your communication needs, to perform research and
   analysis to improve the way in which we engage with you as a supporter.

We also use your information for direct marketing. We use your information to
promote our humanitarian activities and other services that we think will
interest you. This marketing may be by email, phone, SMS, post or online. You
are entitled to opt out of direct marketing at any time.

The primary purpose for which the information is being collected
The primary purpose of collecting your information depends on why we initially
collected your information. Typically, the primary purpose will be one or more
of

 * to process your donation
 * to process your membership
 * to participate in our activities (for example, Big Cake Bake, Wills Day, etc)
 * to provide you with direct marketing

The secondary purposes (if any) for which Red Cross is collecting this
information
The secondary purpose of collecting your information is to profile our
supporters so that we provide you with the high quality service and information
that you expect from us.

For the Disaster Weekend Challenge or Red Cross Calling Events we may use your
name on our website for the leaderboard.

What happens if Red Cross doesn't collect this information?
If Red Cross does not collect this information from you we may not be able to
process your donation or membership, enable you to participate in our activities
or provide you with direct marketing.

Anonymity/Nickname
You have the right to ask that we do not record your real name. Sometimes we may
require your real name, for example, if you wish to be a member.

The organisations we usually disclose this information to are
We may disclose your information to third parties that provide services to us.
These services include professional marketing and fundraising organisations who
provide us with letter printing, call centre, email and data analysis services.
These organisations may provide us with other similar services. We may also
disclose your information to organisations that provide us with information
technology and banking services.

Access and correction
Information about accessing your information and requesting corrections is set
out in the Red Cross Privacy Policy below. You can request a hard copy of our
privacy policy by contacting:

Head of Legal
Legal & Policy Unit
Australian Red Cross Society
23–47 Villiers St North Melbourne VIC 3051

Tel: 1800 RED CROSS (733 276)
Fax: 61 3 9348 2513
Email: privacy@redcross.org.au

Complaints
Information about how to complain is also in the Red Cross Privacy Policy. You
can also complain direct to the Privacy Commissioner at www.oaic.gov.au

Will my information be stored offshore? 
Your information is stored in Australia. Sometimes organisations that we may
disclose your information to are located outside Australia. For example, we may
disclose your information to service providers in New Zealand.

I understand that I can make a request not to receive direct marketing at any
time by emailing contactus@redcross.org.au or calling 1800 RED CROSS (733 276).


PRIVACY POLICY

Date of commencement: 24 February 2018

We are the Australian Red Cross Society (ABN 50 169 561 394) (“us”, “we”,
“our”). 

This Privacy Policy explains how we collect and handle personal information. It
tells you how to contact us if you have any questions about how we handle your
personal information.

We take our privacy obligations seriously.  We will handle personal information
in accordance with all relevant laws including the Australian Privacy Act. 

Please note that this Policy does not apply to the Australian Red Cross Blood
Service. It has a separate policy. The Blood Service Privacy Policy is available
here.

What is “personal information”?
In this Privacy Policy, “personal information” means information or an opinion
about an identified individual, or an individual who is reasonably identifiable.
It includes information or opinion:

 * whether the information or opinion is true; and
 * whether the information or opinion is recorded in a material form or not.

“Personal information” includes sensitive information such as health
information. It includes information which we request. It also includes
information which is given to us, which we have not requested.

May I choose not to provide personal information?
You may choose not to agree to provide the personal information we request.

If you make that choice, then we may not be able to provide you with our
assistance, products, services, or opportunities. Or we may not be able to
engage with you or respond to your queries or requests.

By providing your personal information to us, you confirm that you have agreed
to us collecting, using and disclosing your personal information in accordance
with this Privacy Policy.

We may collect sensitive information about you, such as health information. When
we do so, we will seek your consent to the collection, use and disclosure of
that information at the time of collection.

Kinds of personal information we collect
The kinds of personal information that we may collect and hold about you include
those listed here.

 * Identifying information, such as your name and date of birth.
 * Details of products or services that we provide to you.
 * Information about how you use the products and services we provide.
 * Records of our interactions with you.
 * Contact information, such as your address, email and telephone number(s).
 * Financial information, such as credit card, bank account or other payment
   details.
 * Details of products or services that you provide to us.
 * Government-issued identifiers - such as health service providers’
   practitioner numbers.
 * Usernames and passwords that you create when registering for an account with
   us.
 * Social media handles and other social media profile information that you make
   available to us or to the public.
 * Information about your health.

How we collect personal information
We collect personal information from people and organisations. This includes

 * our employees
 * job applicants
 * volunteers
 * members
 * the people that we provide services to
 * our suppliers
 * the general public (such as donors and visitors to our website)
 * our other business and research partners. 

We collect personal information from you when you

 * accept assistance from us
 * receive our products or services
 * donate
 * become a member or volunteer
 * provide us with products or services
 * submit a query or request to us
 * respond to a survey or fill in one of our forms.

We collect personal information from our service providers whom we engage to
provide services on our behalf.

We collect personal information by tracking your use of our websites and mobile
applications (in which case we may also collect information about your IP
address, location or activity). This information helps us to keep connected with
you through understanding use of our website. The information we collect may
include information to enable us to personalise your experience on our website
and to enable us to statistically monitor how you are using our website.

We may also use this information

 * to conduct marketing and promotional efforts,
 * to provide information to your browser that we think may be of interest to
   you,
 * to determine the popularity of certain content.
 * We collect personal information when you participate in programs or events
   that we run or support.

We collect personal information in several ways. These are face-to-face; over
the phone; by email; over the internet (including social media platforms); and
in writing.

Purposes for which we collect and use personal information
When we collect your personal information, we will provide you with more
information about the reason for the collection. We may also tell you more about
any other specific matters that are relevant to collecting that information.

If you have agreed, we collect and use personal information for one or more of
several purposes.  These will depend upon what is relevant to your situation.

 * To enable us to help through our various community programs.
 * To provide humanitarian and emergency assistance.
 * To provide health services.
 * To manage our relationship with you, including confirming your identity,
   responding to any queries or requests and contacting you for follow-up
   purposes.
 * To enable us to provide our products and services, including through retail
   operations;
 * To enable us to raise funds – example: through direct fundraising,
   administering memberships and bequests.
 * To administer our international programs – example: when we deploy employees,
   contractors or volunteers overseas.
 * To analyse use of our products and services, and carry out quality assurance
   activities, including through working with third parties.
 * To provide education and training, both internally and externally - example:
   to our staff and other organisations.
 * To keep you informed of our activities, including through sending out
   newsletters and electronic communications.
 * To manage and develop our business and operational processes and systems.
 * To manage and resolve any legal or commercial complaints or issues.
 * To comply with our legal obligations.
 * To perform other functions and activities relating to our business.

We may use your personal information to send you marketing materials about
products or services that may be of interest to you.  You can opt-out of
receiving these marketing communications from us by contacting our Supporter
Services Centre 1800 RED CROSS (733 276).

We may also use and disclose your information in accordance with your requests
or instructions.

People to whom we disclose personal information
If you have agreed, we may share your personal information with some other
people. This will depend upon what is relevant to your situation.

When we collect your personal the information we will request your agreement to
sharing it.  We will provide you with more information about the reasons for the
information to be shared.

If you have agreed, the other people with whom we may share your personal
information, depending upon your situation, could be amongst those listed here.

 * Local authorities engaged in humanitarian work, disaster relief and other
   activities in which we are involved (including in places where we operate our
   international programs).
 * Our staff, contractors and volunteers, on a ‘need-to-know’ basis.
 * Other persons authorised by or responsible for you (such as your employer
   when you participate in one of our training programs held at your
   organisation).
 * Our business partners, agents, professional advisors and service providers
   (including health service providers, translators, interpreters and other
   third parties we work with or engage, to provide our services.
 * Red Cross or Red Crescent National Societies located in other countries, and
   the International Federation of the Red Cross Red Crescent Societies
   (“IFRC”), to further the work of the International Red Cross Red Crescent
   Movement in assisting those who are the most vulnerable;
 * Your representatives and advisers.
 * Government agencies, such as those who we receive funding from.
 * Universities and research organisations.
 * Payment system operators and financial institutions.
 * Other parties as authorised or required by law.

In some cases, the people to whom we disclose your personal information may be
located overseas, such as the IFRC and National Societies noted above. 

We may need to disclose your personal information to a third party located
overseas, for a purpose set out in this Privacy Policy. In this case, we will
only do so to the extent necessary. We will also take reasonable steps to ensure
that the third party handles your personal information in accordance with
Australian privacy laws. 

We may also disclose your personal information to overseas organisations where
you tell us to do so or you expressly consent to us doing so.  In such cases, it
may not be possible or appropriate for us to take the steps set out above in
relation to the management of your information. We will tell you about this at
the time.

Storage and security of personal information
We generally store the personal information that we collect in electronic
databases.  Some of these databases may be held on our behalf by third party
data storage providers.  We may also keep hard copy records of personal
information in physical storage facilities. 

We use physical and technical security processes to protect the confidentiality
and security of the information that we hold. 

For example, when we collect sensitive information such as health information:

 1. We store this information separately (both physically and electronically).
 2. We only allow access to our personnel who need to use the information. 

We also update our processes to address new and emerging security threats that
we become aware of. 

We will only keep your personal information for as long we need it for the
purposes described in this Privacy Policy. Your personal information will be
destroyed or de-identified when it is no longer required.

Access and correction
You may want to access any of the personal information that we hold about you. 
You may also want to correct some aspect (for example, because you think it is
incomplete or incorrect). If so, please contact our Privacy Compliance Team
using the contact details below. 

To make sure your information is only given to you, we will ask you to follow an
access procedure, which will include steps to prove your identity. 

In some cases, we may not be able to provide information in response to your
request. For example, this could happen if for example it would interfere with
the privacy of others or result in a breach of confidentiality. In these cases,
we will let you know the reasons why we cannot comply with your request.

Queries and complaints
We aim to always meet the highest standards to safeguard your privacy. 

However, you may be concerned about the way in which we are managing your
personal information. You may like to discuss any information contain in this
Privacy Policy.  If so, please contact our Privacy Compliance Team using the
contact details below.  We will make a record of your complaint or query and we
will deal with the matter as soon as we can.

If we have not responded to you within a reasonable time or if you feel that
your complaint has not been resolved to your satisfaction, you are entitled
under the Privacy Act to make a complaint to the Office of the Australian
Information Commissioner. You can contact that office:

 * by phone on 1300 363 992.
 * Teletypewriter (TTY) users phone 133 677, then ask for 1300 363 992.
 * Speak and Listen users phone 1300 555 727, then ask for 1300 363 992.
 * Internet relay users connect to the National Relay Service, then ask for 1300
   363 992.

Changes to this policy
We may make changes to this Privacy Policy from time to time, to take into
account changes to our standard practices and procedures or where necessary to
comply with new laws and regulations.  The latest version of this policy will
always be available on our website.

Privacy Compliance Team Contact details
If you require any further information from us on privacy matters, please
contact our Privacy Compliance Team at:

Head of Legal
Legal & Policy Unit
Australian Red Cross Society
23–47 Villiers St North Melbourne VIC 3051

Tel: 1800 RED CROSS (733 276)
Fax: 61 3 9348 2513
Email: privacy@redcross.org.au

Connect with us

 * About Red Cross
   * What we do
   * How we're run
   * Research and reports
   * History and heritage
   * Careers
 * Resources
   * For school students
   * For parents and educators
   * For businesses
   * For journalists
 * More
   * International Humanitarian Law
   * Global Migration Lab
   * Humanitech
   * Lifeblood

 * Privacy
 * Terms
 * Cookies
 * Security

Charity donations of $2 or more to Australian Red Cross may be tax-deductible in
Australia. Site protected by Google Invisible reCAPTCHA. © Australian Red Cross
2022. ABN 50 169 561 394