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URL: https://lectricebikes.com/policies/shipping-policy
Submission: On December 27 via manual from US — Scanned from US

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XP 3.0

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NEW: XPeak 2.0

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Commute

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Cargo

Trike

Folding

Step-Through

Fat Tire

Lightweight

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SHIPPING POLICY

Shipping Policy

We only ship to the contiguous lower 48 states and the District of Columbia.
Bikes shipping within the United States may qualify for free shipping. Bulk
orders or freight do not qualify for free shipping. Free shipping only applies
to bicycles. Accessories and parts may have shipping charges applied if the
order total is under $100.

We do not ship internationally at this time. If you have arranged to ship your
bike internationally, you are responsible for paying all duties and taxes
associated with the import of the bike.  We do not provide service or warranty
to bikes you ship internationally.  If replacement parts are necessary, the
customer is required to pay all shipping and part costs, including import fees
and taxes.

If you are planning to use any third-party shipping, we cannot provide ANY
additional shipping information or documentation.

Our products are usually shipped within 2-10 business days (except when the
product being purchased is a pre-order) using UPS, FedEx, or USPS.


When pre-ordering a product, the estimated date of shipment will be listed under
the product title on the website.

If you order an eBike, your battery may ship separately. In this event, you will
receive a separate tracking number for your battery. This will help to expedite
your overall shipping process.

There are in some cases delays between the time when a customer is sent the
shipping confirmation email and the time when the package is scanned in at
a Carrier facility. The estimated shipping date when tracking the package on the
Carrier website will not be accurate until the carrier has scanned the package
into their system.

To return your product, you should mail your product to: 1502 E Buckeye Rd.
Phoenix, AZ 85034. You will be responsible for arranging and paying for your own
shipping costs for returning your item. Shipping costs are non-refundable. If
you receive a product refund, the cost of return shipping will be deducted from
your refund. 

We do not ship to APO or PO addresses. If you have your bike sent to an APO or
PO address and it is refused and you wish to cancel your order, a restocking fee
up to $300 may be applied. 

Lectric eBikes is not responsible for lost or stolen merchandise that is the
result of handling by a shipping carrier.

No matter where you are located, it is your responsibility to follow the rules
and regulations of your locality concerning the proper and lawful use of
electric bicycles.




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SUPPORT

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